ASDA Cafe in Gateshead

Packed terribly, my crisps are dust in the bottom of the bag underneath milk and tins

My stuff never came waited over 2 hours for it to come

order great but left frozen chips didn't deliver it and was chatged

2 main items missing from my order but not highlighted or told was missing until I received my order. Was looking forward to cooking a nice meal for my family and unfortunately couldn’t as no meat or pasta included in order. Disappointed that this wasn’t checked or offered alternatives.

Missing items and delivery time kept getting changed!

All the times I order I haven’t received my full order

5 missing items absolutely terrible customer service

Completely wrong order sent I ordered 12 items I received 5 wrong things!! I won’t be using Asda again on here

How hard is it too count to 2 ordered 2 garlic bread received 1

half my order was missing and it'll take several days to process the refund.

ordered weetabix needed as am housebound. only item on order not delivered. can't check to see if I've been charged but find it hard to believe asda has no weetabix

My food wasn’t even delivered to the right address ? Haven’t got any of my stuff

Last two times I ordered prawns were not in my bag but was charged

Didn’t revive half my order and waiting on a refund now very inconvenient

Absolutely furious said it was delivered I was waiting by the door and nothing arrived so annoyed

I only received 2 pumpkins not 4

Followed instructions - Thankyou x

We've paid delivery for 2 pumpkins, beef mince and baguettes... we've received only baguettes! complete waste of time. May as well have cancelled the order. I expect a full refund of delivery and service charges, as well as the missing items!!

4 items totaling £19.50 missing from a £30 order!!!!!!! no explaintion or no reduction in bill, so assumed all was getting delivered. not happy.

Half of my order didn’t come but I was still charged full price

Absolutely disgsuting spent 40 for most my order to be missing

Not happy at all, half my order was missing without any notification. Ive had to submit a request for a refund that could take days

Missing item's and didn't receive a refund.

I have items missing from my order,

Delivery time was fine but missing items and not even just 1 missing but 3!!

I ordered items for tea as I have a small daughter and didn’t want to drag her out late. They missed all the key items of the order off and the delivery driver just wanted to hoy the order in and leave when I asked if he could check his car for missing items! Disgraceful service!

Getting worse items missing again

missing items yet again. took really not sure why I use this app

Not happy with my missing items off order

half of shopping wasn't delivered

Delivery was great and service from driver great! However Asda!!!! I order baby wipes and 2 packs of nappies, they only sent me baby wipes!

This is 2 just eat deliveries in a row that are terrible ! 1st not showing at all and now this one is missing a bag of shopping ! Disgusting service !

Order beers, 6 pack of water and food! Literally a couple of sauces arrived!! Absolute joke and it’ll take ages to get a refund for it.

Ordered 7 items and 3 are missing. How?

There were very items missing not delivered to me by driver

I ordered 6 pots of joy and only got 3 but paid for 6

Hardly any of the shopping I ordered has been delivered, missing 14 items altogether and been charged for them all

From ordering to delivery it was 2 hours. That’s a shocking amount of time to wait

Driver was very courteous and polite.. 1 item was missing so had to use the app

Once again another item missing! how hard can it be man!!!

Absolutely disgusting 40 cigarettes missing

becoming more and more frequent item/items missing off list!

6 items missing don’t even say out of stock or anything and no receipt on the 2 bags I received

One items was not delivered as per the order

I ordered around £85 worth of shopping and around £20 of that shopping was missing. It now seems like just eat is making it as difficult as possible to try and get a refund for the missing goods.

Rose wine was missing from order

Three items missing from my order that was desperately needed

I placed my order at 5.10pm- items delivered at 9.30pm and 2 items were missing . Not happy with the service and won’t be using the app again.

It took half an hour to for them to serve 2 people and one of them only buying a coffee

every time I order from here thers im always missing things from my order

I got everything a part from 2 things

Second time I have used Just Eat to order from Asda in Gateshead and I won’t be doing it again. Delivery turned up with half the item’s missing.

Shopping squashed and missing items

Half items were not delivered id like refund please

Total bull… twice they’ve missed items off my order and charged me delivery for 6 missing items. Asked for refund still waiting. Paid 18 pound for half a delivery

order hasn't turned up even though says delivered absolute disgrace

Absolutely disgusted 8 main items were missing from my delivery, absolutely nothing to say anything was out of stock this is supposed to be convenient, I now have to wait up to 2 days to see if I can be refunded for my missing items, this was a special tea tonight and I now don’t have the movie to have to travel to supermarkets with a newborn to rebuy I have cried and cried in anger this is not acceptable who packed my shopping has not even been bothered to look what to pack soooooo angry

Delivery was nearly an hour late and half the items were missing

This order wasn’t delivered. I’m still waiting for it.

Always missing items, second time just this week..

the way was handed to me at door needs manners

Items missing once again. Delivery time was ok.

absolutely ridiculous, half of the shopping missing.

delivery was good but items were missing from my order 😕

I am missing items from my order: two packets of wraps, 1 packet of grated cheese, mixed leaf salad. Not happy with the order

4 items missing, driver didn't listen to the note I requested as I couldn't leave the building he had a staring contest with me regarding me leaving.

2nd time ordering from here, multiple items missing but still charged for them. This happened the first time I ordered from here as well, will not order again from here.

Items missing from order but marked as delivered.

I received two of the same item

Items delivered and no where to get help as to get a refund !! Chased the courier outside and he want bothered

ice cream was a little defrosted but ok when put in freezer

Friendly delivery driver .. got all items I ordered

Products missing worth nearly £10

delivery driver was lovely, came early too which was good, just a shame I don't know how to tip him 🤦, thankyou very much x

My delivery was 3 hours late ordered it at half 5 didn’t turn up till after 9 would never use this app again Uber eats is better

Wrong items sent ordered cheese garlic bread got a bbq chicken pizza. Not great as said I'd treat the kids to a pizza of their choice, now have a child with nothing they like to eat. No communication that anything was out of stock or substituted

left off about 5 items that i ordered of course the items that were missing were the ones i needed most. couldn’t organise a p*ss up in a brewery

Half my shopping missing yet was in stock and I paid for it so clearly the driver stolen it

Staff couldn't give a toss , customer service non-existent , food been stood for hours , sausage dry with skin thick as a castle wall , chips disgusting, thought my egg was rubber , basically disgusting place horrible food served on a paper plate with wooden knife and fork , doesn't even warrant one star

Got all I needed delivered to my door

Half of my items were missing and my delivery time kept on changing. Disgusting service

Courier never knocked left 2 bags outside my gate and left. Several items missing and no refund giving!

Most of my items missing, no notification or contact regarding it. Driver turned up with one thing from my order so I've just paid however much for delivery to not even get the items I requested. I understand they some times do not have what you order in stock but I don't believe that they didn't have bottles of coke for example. Contact to let you at least know should be a common courtesy.

Half my shopping was missing and never did arrive or received a refund will never order again

was informed that the order would be delivered by 4pm at the latest arrived 4.30.

Did not receive all my items nor a refund or any message to say out of stock

Missing Feta Cheese, so my greek salad for tea is just salad

90% of the stuff was missing. So will never use again

ever time i order something is missing its terrible

3 items never got delivered and the delivery time kept changing and came just under an hour later than it should have

things are missing and the delivery man was tipped yet he was impolite and moody

4 items missing is ridiculous but this seems to happen quite often ! Not very happy ☹️

Great service, we’re a difficult address to find so was grateful the driver called me and stayed on the phone till he arrived. Not feeling well so very blessed to get groceries delivered same day.

Half my items were missing it’s a joke

Fish and meat missing the most 2 things I needed being house bound in a wheelchair makes this very difficult

incorrect and missing items as always

Managed to forget about the bottle of gin that cost £31 yet still put the tonic in. Not the first time this has happened

It has not been delivered even though it says it has I want a refund immediately.

Nearly half of my order missing !

not the right things missing things