Asda Superstore in Dudley

Asda merry hill store. This was the worst shopping experience I have ever had. I wanted a make your own pizza on Saturday afternoon at 4pm to be told by the very rude member of staff that she wasn't making anymore as she was tiding up. Asked to speak to the manager who when she arrived was equally as rude and tried to justify why someone couldn't make a pizza. I asked for a number to complain to and she didn't know who or what I needed to do. Another colleague get their personal phone to check this. The number given didn't work so I was later accused of calling this staff member a liar!! Formal complaint raised but I'll never be entering this store again. Truly awful experience, avoid this store at all costs and go to Lidl instead

I ordered an air fryer to be collected ‘after 5pm’ on a given day. When I ‘tracked’ the order it said I had to ‘ collect by 5pm’ I tried for 10 minutes to speak to someone at the store to sort the time out. I was redirected all over the place, eventually directed to a call centre in India. The lady at the call centre tried to put me through to Asda Brierley Hill but no one would pick up. Appalling service

Different It was too dark shop needed natural light really Customer service I felt she not want to me there at all Not happy person

Needs a makeover as this is one of the oldest shops in Merry Hill. Always busy though and some good deals to be had. Free underground parking too.