Beefeater The Woolpack in Ashford

Such a wonderful atmosphere and welcoming staff. Karen was so personable and chatty.

Please explain this; a table booked for 6.15 on New Years Eve, 4 adults 2 children. Along with the menu was a long list of what was NOT available - starters, mains and deserts. My order of a salad consisted of mainly tomatoes and sweetcorn. Disgraceful. They may as well have closed the (excuse for a) restaurant. Won’t be going back.

Me and my family had a great meal! We were served by Karen and she was very welcoming and friendly! :)

Lovely finish to the year. Always love breakfast at Hothfield Beefeater. Brilliant service from Sheila as always.

Faye was very attentive and helpful, she is a wonderful waitress with an amazing laugh that made our evening! Brilliant service and great food too!

Great atmosphere, food and service - thank you Faye for taking such good care of us as always!

A very reduced menu due to logistical issues. But the food and service were very good.

It’s hard to fault a Beefeater. Great food, great staff, and a really nice place to take the kids.

Lovely meal yet again. Peaceful and pleasant staff who know us so well

Lots of food we had pre ordered was not available. They said they had not had a delivery for 2 weeks! Very annoying and this has happened before. The staff did their best but it must have been very difficult for them. Senior management needs to sort this out We were a group of 16 but will not be going back

I went for a Christmas meal on Wednesday and despite placing our orders 4 weeks ago 90% of my meal was "off the menu " It was laughable and I really hope if you're booked in for Christmas you do better than we did. The staff were brilliant and I felt sorry for them but the lack of food on the menu was not acceptable. I will not be eating there again until they get their acts together.

Excellent breakfast. Good food in a very friendly and comfortable restaurant area. Special thanks to team member, Sheila S who helped make our visit even more enjoyable!

Haven’t been for ages? Shiela, our server was really friendly with excellent service. Nothing was too much for her. Emma and I had Roast beef Sunday lunches with chocolate sundae and crumble/ custard for afters. Absolutely delicious. Scanned promotion code after meal. Next time we go 40% off main meals and Prosecco complimentary… Going again on Sunday 15th Dec

Staff always friendly and helpful, food very nice and enjoyable, always a nice atmosphere highly recommended

Waited ages to order then for food. Medium well steak was medium rare. Food ok but nothing special

We had a lovely meal and was served by Karen. Great service and food.

We had a lovely 2 course meal with a glass of wine including breakfast as part of a Premier inn deal when we stayed on Saturday night. Mixed grill and breakfast were very very good. Everything cooked perfectly on a hot plate & nicely presented. We also had a couple of cheeky Stellas in the afternoon looking out the window near the bar as storm Bert hit. Really pleasant experience.

Visiting family using hotel had a fantastic meal superb staff Karen couldn't do enough for us

What a wonderful meal we had for my son in laws birthday (Ian Laws). The food was fantastic and our waitress that took the order was great (sorry never got your name). There were 10 of us and the service provided by the waiting staff Sheila and Karen was outstanding. We will definately be back and this is the best food I have had in a long time. Thanks the cheese melt was fantastic and I enjoyed the pate as well. Two people had the sirloin roast dinner and loved it. They catered for all tastes and everyone enjoyed their meals. Thanks again.

I visited Beefeater Woolpack on Sunday evening. We waited longer than normally for drinks, and then 40 mins for food. The food itself was nice, but our waitress was insensitive to our needs. One of our party was an extremely slow eater and so I asked the waitress for a desert menu, so my son could decide and order it while our friend goes through her plate. The waitress was not interested in listening to me, and after stating that she’d bring the menus once everybody finished their main, she turned around and went off, just as I was trying to explain that I’d still like to see the menus. Of course, by the time our friend finished her dish and the waitress finally brought the menus, we didn’t want deserts any more.

We had breakfast here on Saturday and Sunday morning and had drinks here Saturday night. The staff were great, happy helpful. Breakfast is good value. Place could do with a deep clean in some places, that would be my only key areas of improvement. Thanks

Rachel A served us today, she was polite and friendly. Food was lovely and Rachel was attentive to my allergen throughout our meal ( allergy to raw tomato) there was a few items out of stock and she made sure we was aware. Definitely will be back again and hope we see Rachel again.

Good food, great service, would recommend 100%

Delicious roast beef Sunday lunch

Wouldn't go anywhere else for breakfast fantastic service from Sheila in particular. Always remembers her customers always has a smile on her face. Fantastic service.

I've stayed in a few Premier Inns and dined at the adjacent restaurants but this has to be the nest experience of any of them. The food was excellent and well cooked and presented. Jamie the host was amazing and even took the time to filter which fruits went into our daughters fruit salad. It is the little things that make a big difference, my daughter was so happy and duly finished the whole lot. Wonderful meal with fantastic service and can't rate this highly enough.

Great food. Give it a try, you won't be disappointed.

Just had a late lunch at The Woolpack. First time back after Covid. Firstly, the place was cold. Heating turned on after asking the staff. We were charged for a ‘bottomless’ coke despite only ordering ‘a diet coke’. Grilled halloumi was overcooked and dry and chips were cold. Hubby ordered a mixed grill with an upgrade to sirloin steak. It was very fatty. Chicken portion was tiny. Bill came to just under £55. No starters or desserts, 2 no alcohol Guinness. Very disappointed. Standards have really slipped since Covid but prices have shot up. We won’t be visiting any Beefeater any time soon. Shame as it used to be a favourite.

Lovely staff nice atmosphere and good menu to choose from

Amazing service. Went there for dinner and our server Phoebe could not have been more helpful and nice. All our food was served in a timely manner and my steak was cooked to perfection. The atmosphere was very chilled despite a fair number of people being there. I will definitely be returning.

Delicious mixed grill ..5* Service from karen outstanding... The chefs.. jack and andi=the best 👌

Karen looks after us so well. We come here about once a month but she remembers our drinks order, allergies and favourite wheelchair accessible table. She quietly arranges for one of our group to have his steak cut up for him, without asking and without fuss. It's really good value of course and you can guarantee the steak will be good.

Had breakfast twice and an evening meal. Food always excellent and staff attentive and friendly. Full vreakfast is particularly well cooked.

Another lovely Sunday meal at our favourite Beefeater. Food good as always. Service from Faye brilliant. See you again soon 😎

The food was nice and the waitress Faye was really good.

Came here for sunday lunch. We have been before and always receive a warm welcome. Staff are very friendly and food always good. Today was no exception thank you Faye for looking after us.

Didn’t get what was advertised on menu. Poor atmosphere. Poor food quality. Won’t be dining there again.

Sheila was a star today! What a bubbly, warm personality. She looked after us well ❤️

Visited 28/9 - 1/10 and thoroughly enjoyed staff and service was brilliant, we go twice a year to visit family and already stay Premier Inn and Woolpack both places are so friendly and helpful, looking forward to our next visit, thanks again Jamie and the Team (just a shame the 25% never came through) From Jon & Claire Holley

Great food and great service. Karen was really attentive & friendly.

Excellent food and drink Service was very good as well.

Lovely meal recommended this place

Came here with my daughter for breakfast, great food, lovely setting and friendly staff. Thank you to Julian and Andy for the great food and great service

Hadn't We been to a Beefeater for a long time. Had a very pleasant lunch Our waitress was friendly and efficient. Will not leave it so long to visit again.

Had a lovely couple of days eating here. My partner and I had a lovely meal Monday night breakfast on Tuesday was lovely and so was the meal. The staff were lovely as well and very friendly. Kind regards

Really nice environment very nice food And reasonable prices

Staff super friendly, and helpful. Welcomed in with a host and seated, checked for allergens. Great value on food. Help yourself continental and unlimited breakfast. Even got given a voucher to come back with 25% off as well!

Had lunch very good quality food, service was great very polite and helpful staff

We attended for a family occasion, the food was great and the ribs were amazing. A large party of us and we sat on the round table which was adequate but not enough room and not comfortable.

Genuinly bad food, overcooked and dry as hell veg looked liked it had crawled onto the plate and died after being chewed by a badger that has been hit by a truck, honestly, I haven't eaten a meal so bad since my baby son vomited in my mouth . . . and at least that had flavour. I think the coffee had been drunk previously by other patrons, passed out and resurrected by Satan himself. I have never left a review about a place that was so negative.....well we left so I guess that was a bonus.

5 stars all round....Great meal top service staff go above and beyond and have time for each and every customer. Big shout out to Jamie and Ellie. Highly recommend the half chicken

Food was excellent and steak cooked perfectly. Service from Ellie D was great, very attentive, fast and friendly.

Yet again a lovely meal. Thank you Amber for the table service. Always very welcoming and great selection. Family friendly

Friends joined me from further afield for breakfast last Sunday, we were suitably impressed by the ambience and the fact that children were pretty much under control considering the time of year! My friends said that this Beefeater was much better than their local and they would happily drive over to eat with me again. The food was impressive enough to draw comment also - very good. The service was excellent from entrance to exit. Sheila, our server, could not do enough for us. Couldn't ask for more or better. Overall a 5 star establishment and I'm looking forward to a return visit!

We as a family of four had a lovely meal.

Good food, excellent service from Charlotte 👍

Had some lovely food here a few times this week! Not expensive at all, 2 drinks and a rib eye steak for less than £30. Ellie was a great barmaid!

Excellent breakfast and such good value with kids go free! It's too good to be true, an all you can eat breakfast. The bacon and croissants are the best I have tasted, the rest of the food is great too. The staff are often busy but very friendly. Our favourite restaurant whether it be breakfast or dinner. Please don't change, we love you!

After having disgraceful treatment from toby carvery in maidstone and turnd away, we found this little gem. Staff were instantly friendly and happy to see us a fabulous selection of food offerd and we went for 2 stakes and a cheeky pudding the two waitress one who served me and delt with me called Laura L (pay rise recomended) was fantastic and had outstanding customer service skills. Both were all smiles and chatty it was a real pleasure. Dogs are welcome but outside, and that was absolutely fine on such a hot day.

Friendly service, good food at a decent price

Busy place with good food, especially a lot of meat, but quite noisy. When you call for a reservation you get a robot on the line, funny but it works well 😂

So friendly, good atmosphere and keen to help and always lovely food.

Have used this beefeater for years

We popped in last night as a family of 5, great service from Jamie at the bar serving us drinks with a smile and took time to chat to us and made sure we kept topped up, Ellie served our food and again we couldn't fault her. Food was delicious 😋 and at a fair price. We will definitely be popping in again soon

Tonight, the food was excellent.

The Beefeater is a great place to go to for reasonably priced good food. They have a huge menu and some well cooked Steak, plus the do loads of offers and vouchers if you sign up to their loyalty scheme.

Incredibly friendly staff, very diligent when checking for my allergy which was amazing. Just had a lovely meal with a friend

Sheila s was professional and very welcoming and would definitely come again

Plenty of parking. We hadn't booked, but nevertheless were warmly welcomed within two minutes of arrival and shown to a table. Drink order taken straight away, and provided soon after, when at the same time we ordered our hot meals. These were delivered within fifteen minutes. Both meals were very enjoyable. Service was efficient, good humoured and friendly. As with anything these days, the prices have gone up, but for gammon steak, pineapple, fried egg, peas and chunky chips for £12 ISH, I can't grumble. Blue Light card holders need to provide a code number from their App.

Karen what can I say great service thanks for everything😉

We were all extremely happy with the food and the super service, especially from Karen, a very happy soul!

Tasty food, great friendly service, and a nice atmosphere.

Sheila and Jamie wonderful staff...

"Fantastic dining experience at Beefeater restaurant! The ambiance was cozy and welcoming, the service was excellent, and the food was delicious. I thoroughly enjoyed my steak, cooked to perfection, although I was a bit disappointed that they didn't offer peppercorn sauce. Nonetheless, the overall experience was delightful and I would definitely return for another meal!"

Staff here are all brilliant & the food is good to. Thought I had booked Father's Day for 6 people. Had booked Monday in error. Staff were all top class & found space for us. Come here to eat mostly for breakfast when it is so busy & all the staff work so hard. Cannot praise them enough.

The is a quieter restaurant than the Beefeater at Eureka with a pub style building. It's twinned with the Premier Inn hotel. Visited The Woolpack for an evening meal and to celebrate a birthday, I had made reservations, we arrived early and our table was ready. We ordered half grilled chicken, vegetable skewers and grilled salmon fillet. All tasty and well cooked. Customer Service is very good especially from our server Faye who is polite and friendly. Highly Recommend!

Great service, good food and good value.

Wonderful restaurant, quick service even when they are busy, I do advise you to book your table to avoid disappointment. Food is always good, And service is excellent.

Fantastic service from Faye, brilliant food and atmosphere in the restaurant. Staff were absolutely lovely about my lactose intolerance, nothing was too much trouble! Will definitely be returning, great food at great prices. What’s not to love?

Had a lovely family meal for a wedding anniversary. Waitress was lovely and meal was very adequate.

Sticky tables seldom cleared, 'meh' food. Near a busy A road so outsode area not great. Much better options available.

Had a big family Birthday meal on 23rd May for Lunch The food and service was excellent very helpfull friendly staff have had a few breakfasts here as well always very good and value for money I would highly recommend

We have just had a wonderful meal at the beefeater Hothfield. Jamie and Ellie were so cheery and so helpful. Especially helpful with switching out non vegan for vegan alternatives for a non dairy eater. Super attentive and lovely Joyce and andy

Lovely food, friendly and helpful staff, been a few times

Lovely country pub, close by to nature reserves with great walks

Had a very enjoyable meal served by friendly staff. It's definitely one of the better Beefeaters that we've been to!

Very nice time here at The Woolpack, food was hot, fast to prepare, starters, mains and desert were all processed in good time and tasted fantastic. The staff were welcoming, informative and helpful.

Throughly enjoyed our visist to The Woolpack. We showed up without a booking and wasnt a problem. The waitress was extremely polite and helpful.. Our food was hot and delicious 😋. We had a lamb and a beef roast. Highly recommend the Cauliflower cheese .. soo nice . The portions were just right. Overall was a very pleasant experience and shall be returning and recommending to friends. Thank You The Woolpack ..

Always pleasant rarely problems which are dealt with very quickly

Lovely place just outside Ashford, only criticism is the roast wasn’t enough. It could have had a bid more veg and potatoes. Defo will go there again

Great value for money for there lunchtime specials at only £8

We regularly go for breakfast here and Sheila is always happy, helpful and just really make the morning so lovely! Nothing is ever too much trouble!

Visited 28th April. Best roast dinners eaten out forca long time! Staff were excellent and can't praise Karen our waitress highly enough. Happy, friendly and professional with great service.

The staff were very friendly. The service was quick and staff were so accommodating.

Last minute stop by as son just got of a plane and wanted to eat before jet lag set in we had simply chicken and daughter had chicken and rack if ribs all tasted delicious the service was exceptional was served by charlotte so friendly and happy to help highly recommended 👌

Food is good atmosphere good and Amber our server was great

First visit today for breakfast. Great value and food was tasty and well cooked. Our waitress Sheila was very friendly and helpful.

service was good food amazing as always

I visited last night for the first time in years and was shocked at the shabbiness of the place. I can't fault the staff as they were really nice and did their jobs well, but the food was only average and the tables and toilets were grubby. We sat in the bar area as we hadn't reserved a table in the restaurant, and the chairs there were threadbare and stained. What a pity about the general condition of the place, it used to be a much better experience.

Order fish and chips the batter was so thin and sogy the fish wasn't cooked that great didn't even separate when you opened it up, mushy peas dry. I had to get my own knife and fork and nobody came and asked how the food was.