Brewhouse & Kitchen - Chelmsford in Chelmsford

Our first visit was on the 23rd January we had a lovely lunch the food was amazing our server was called naz she was so helpful so friendly nothing was too much for her , we loved the layout and the decor it was just a lovely experience looking forward to coming back x

Upon entering it was not clear if we need to be seated or if we could find a table ourselves. Therefore we stood waiting to be seated as there was a front of house desk, for several minutes. The servers were busy running around however, could see that there was a queue starting to form behind us. It wasn’t until we walked up to the bar to ask if we could be seated, we were then informed that we could sit anywhere that doesn’t have a reservation. So after 10 minutes we found a table. We start down and started to look at the menu. We used the QR code to order our drink first as we were still deciding what to order food wise. After a few minutes our drinks arrived and we knew our food order, however the online menu had gone down and we couldn’t order. We managed to catch a waitress to order our food. I explained to her that I had a dairy allergy, and asked for the cheeseburger with just lettuce, as it contains various different fillings that I was unsure about. She added that I had an allergy to the order, but however, failed to add that I had just requested lettuce in my burger. When our food arrived, 30 minutes later, I opened my burger to find that it still had fillings in that I didn’t want, my other half said I should have sent it back but was too overwhelmed with the poor experience and didn’t want to trouble the waitress anymore than we had, as we had to asked for cutlery, when she brought this to us it wasn’t clean, and then had to ask for sauces. I said to my other half, ‘it’s fine I’ll just scrap what I don’t want out and fill it with ketchup.’ I then went to look at their allergy advice information online to find that it wasn’t very clear if any of the fillings in the burger had dairy in them. Although I know that it most likely isn’t cooked separate I can deal with that. The food wasn’t overall appetising and left feeling underwhelmed. We left feeling underwhelmed and disappointed. It’s a good place for a few drinks but wouldn’t recommend the food.

Family of 5 for lunch (and a delicious fresh craft beer alongside). Served by Katya - not sure we have ever been served by a nicer or more attentive person before. Nice good, generous person, wonderful staff. Sunday roast, kids ate free. A great location too (where it is, and the grandness of the building). Good times. Highly recommend

Visited for the venue for a whisky & beer pairing experience. Arron was very welcoming and knowledgeable about the different whisky's and beers. Explaining their origins, strengths and how the beer enhanced the flavor of the whisky's. Enjoyable experience and good food. Would definitely recommend.

Food - the bare minimum and not fantastic quality- definitely not home made either heated from frozen or from jars . No extras salad decoration or bread. Quite expensive too for what it is. Disappointing

The service was not great no knife and folks bought to the table had to ask for it. Two of the meals were missing items and when told it was not bought to us eg ordered butter chicken burger and was bought southern fried burger not slaw as written on the menu. Burger meal was missing bacon from smoked bacon chill jam burger and not then bought. Desert was not nice and had to ask for the custard that was ordered with it to be bought to the table

Nice beer (Tropical IPA). Food served was quite tasty but lukewarm. If time not of the essence I would have returned the food.

Awesome experience, made even better by the staff , all were amazing and looked after me and my wife so well. A big shout out to the manager who fitted us in after I’d booked the wrong Saturday. Great burgers and the beer was top notch

Nice place...many craft beers, good atmosphere and food 👌🍻

Have just done a brewing experience at Chelmsford Brewhouse and it was nothing short of awesome👌. Rhys the master brewer is a rockstar! A great value experience with breakfast, lunch, lots of hands on brewing experience and really informative, plus loads of beer sampling all day and a mini keg to take home at the end. Rhys made all the difference with his no nonsense explaining of the brewing process and letting us do loads of it ourselves. We were a couple and had another 2 people who had booked on and Rhys made it so much fun for the 4 of us... quite frankly working out when we can come back and do it all again!!! Brilliant present idea.

Me and my dad came here for the brewery experience and I cannot recommend it enough, Rhys was outstanding he really made the experience. If you're into your ale / craft beer this is definitely the place to come. Really good value for money : great beers amazing food and a brilliant insight into what goes on behind the scenes.

Just spent a work lunch meeting at The Brewhouse. Was served by Lisa, who was great. Very attentive, bubbly and looked after us. Thank you Lisa.... A*+

Was on a long haul trip back from Thailand got stuck at Chelmsford station for a couple hours at 9am ish. Lisa went above and beyond, sorted us comfy seats with tasty coffees and pastries. Exactly what we needed. Thanks Lisa x

Lisa, lisa lisa! What a dream she was. Looked after us after a 24hr journey from Thailand. We where tied and stressed and she went above and beyond to look after us! What a credit to the buisness! Made our 1hour train wait a dream of an experiance. If back in Chelmsford I will be returning. Coffee and pastries where great. X

We loved the place. Excellent selection of beer brewed on the premises. If you are selling the premises as a Brewhouse then you might add a continental twist to include Schweinshaxe (German Pork Knuckle) which you find in the Brewhouses in Germany. It would also make change to similar food in nearby pubs which would add to the selling point of visiting the premises. In addition it would be a nice touch to sell the Belgium Beers in the appropriate glass. All the same the place is a great place to visit.

5 fellow church leaders & I just had a terrific lunch here. We were wonderfully served by Lisa. Both drinks and food were delivered to our tables in great time. All of us enjoyed our choices. I was very impressed with the Currywurst option I chose. Leckeres Essen! I couln't match Dixon Jr & Maddie's Munich experience..... but I joined in the whole Oktoberfest by ordering from that particular menu. We all agreed that this was THE place we would return to as it is nicely central to our towns and cities - and also handy for the station and car-parking. What's not to like? Sehr gute Brewhouse & Kitchen. You have won new customers. Update: I said we'd return...and we did! A few more of us church leader types for a pre-Christmas get-together and then lovely food back at the B&K. The Steak & Ale pie with the colcannon was terrific. As a driver I appreciated the refreshing Entity Pale Ale. Not all low alcohol pale ales taste good...this one was excellent. We shall return.....again.

Excellent lunch at Brewhouse today, a lovely welcome from our waitress Lisa who took time to check the music wasn't too loud for us when she showed us to the table and quickly provided water for the table (really important when you have to take medication before food). The food was delicious and service was attentive but not intrusive throughout. Lisa is a true asset to Brewhouse and made our visit really enjoyable. Lisa you are a star!!

We booked The Brewhouse for a colleague's leaving do - it was absolutely perfect. There was a group of about 25 of us and we had the Anne Knight Suite reserved for us, with the silver finger buffet ordered for food. The food was excellent and they even offered us table service for our drink orders - highly recommended!

Had lovely meal and nice beer despite original beer choice not being available. Staff were very friendly and helpful and overall great time . Mid afternoon visit and place fairly quiet also early January.

Amazing service and delicious (and generous) food and great attention by the pub manager - deffo coming back!

On Tuesday 17th December we visited this Brewhouse in Chelmsford with our two grandchildren for coffee, even though it was by then late morning. We were so well looked-after by Lisa that we deciced to stay for lunch and were so glad that we did.  Although the food was good, what made our visit memorable was how much care Lisa took over us.  Nothing was too much trouble and we would recommend this restaurant highly.

Stopped by for some Lunch and were greeted with tasty food at a decent price. The service was also great and very friendly with a special mention to Lisa C for making the meal.

I hadn't any time to Taste the Food or Drinks cause me & my friend had planned it wrong so we arrived at daytime. I can tell about the Location !! I liked the Location a Lot & it does look very welcoming & i wish i stay'd till evening and try the Food & Drinks !! So for Sure i'll update here when i come next time here.

Had a quick stop after a busy Christmas shopping and was welcomed by Catia which was very polite and attentive, Arron took care of us and what a humble lad . Definitely coming back soon

Great night out with lovely food, attentive service & a nice touch of Christmas crackers on our table

I highly recommend this venue which is located close to the train station and my office. As a self employed company owner it is nice to sometimes spend an afternoon working in here upstairs in one of the booths. They have plenty of power sockets to plug in your laptop which is ideal if your battery is low. The staff are friendly and accommodating plus the beer is tasty. The prices are a bit high but they do have a happy hour at 4pm.

Dragos was an excellent host for the Gin Experience Very informative,new his stuff

Wonderful afternoon, thank you brewhouse and special that’s to the wonderful Naz! Helpful m, friendly and attentive! Xx

Stopped by for lunch with the children and Lisa was super friendly and attentive. Food was good, but the service was great. Many thanks

Had a lovely experience , great atmosphere . Food lovely and top service ! Waitress Emilly was spot on , very friendly and attentive

Recently went during Monday lunch time (09/12/24) - Lisa was THE BEST! We had three children amongst the group and she entertained them which was such a lovely touch. She was so efficient with serving us but at the same time didn’t push/rush us and just made us feel so welcome. It’s my first time attending the Brewhouse during the day time as a ‘parent’ I’ve only been during the evening (when I get the rare chance to go out). So I shall be back for Prosecco Fridays 🥂🥂🥂 Anyone going in, ask for Lisa!! SHE’S THE BEST ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Friendly attentive staff that made sure everything was fine, great selection of ales, and above all fantastic food from start to finish. Thoroughly enjoyed our 3-couse Christmas Dinner.

The host and team were very good during the whiskey and beer tasting . The final beer was terrible bacon flavour. I was quite noisy so hard to hear the guy who tried his best. But over all very good

Had a lovely roast dinner with a pint of northwest pale ale which o help make on my brewery experience love the copper vats and the friendly staff will be back for sure

Date night with other half, he had a free pint taster of Northwest 24, the pale ale he made in his Brewery experience. He liked the brew that much, he bought two kegs as we left. We had the 3 meat roast which was delicious, veggies were so tasty and meats were cooked just right. Service very friendly and helpful. Definitely would recommend. Thank you Catia and team for a wonderful evening.

Arriving to our reserved table still covered in mess from the previous booking didn’t give a great first impression and unfortunately it only went downhill from there. Service was very slow despite pre-ordering food as requested - we had to ask someone to order our initial drinks. Then when the first half of our drinks were bought to the table we had about a 10-15 minute gap before the remaining drinks arrived despite ordering at the same time. By which point, those who had starters had already finished eating before they even had their drink to wash it down. Similar split delivery continued for main and desserts. With one persons main and dessert being forgotten each time - and we had to wait a long time to chase someone down to find out about the wait, even resorting to having to go downstairs to find a staff member on some occasions as there was never anyone checking on us upstairs. After speaking to the manager it discovered they were missing one persons preorder on their printed copy despite us providing a preorder for everyone - it seems they downloaded it before we had confirmed it as complete and then didn’t notice they were missing 1 meal compared to the booking number. A round of beers ordered didn’t arrive as per the menu also and had to be changed. Food was ok - but some complaints on not being warm enough. Music was too loud downstairs - due to the mezzanine design of upstairs meant we could barely hear each other when trying to talk during our meal. Couldn’t even pay without hassle as card machine wouldn’t work upstairs and they couldn’t take cash upstairs either so we all had to go downstairs to pay as we left. Even though the manager didn’t charge us for the persons meal that was delayed, the incorrect beers and service charge - it still wasn’t enough to make up for our less than merry festive meal.

Naz was amazing, great service and made the whole experience better. Lovely food and selection of drinks.

My second time here after a great experience the first time, service was wonderful and welcoming Lisa knew the market, products and was perfectly approachable, a great attitude and a credit to the venue. Naz served me this time with the same vigour and warm welcome, what a great place with great staff and beer to boot, come along, it’s worth the trip.

Booked for second year for our Team Christmas do . Main course was mediocre at best , brussell sprouts like bullets , the stuffing was solid . Service not great still had starter plates on the table when mains delivered . No music , which effected the atmosphere , a shame as the place is roomey and good selection of drinks . Won't be booking again next year .

Table was allocated where I had requested. Service was good and friendly. Food and drinks were delicious! Slight disappointment that Mulled wine was advertised on the table but when I ordered some I was told it's not available until next week....however, overall a very enjoyable experience 😀

Wonderfully friendly staff. The food was sadly average - cold chips, overcooked burger - no one came to ask if our food was ok so had to call a waitress over. Restaurant was pretty much empty, but had to ask to place a dessert order, a beer was ordered but never arrived and empty plates were left on the table for ages! Shame as the venue looked amazing. We put it down to the fact they had only just reopened and so general teething issues.

Popped in on a Thursday knowing there is a pub quiz. But apparently its online now. Exxex Fm who host it obviously don't really know how to conjure a pub atmosphere. Everyone looking at the phone doing the quiz. What was interesting was talking to a few young lads and they fell about laughing when they realised the quiz was via online. This pub need to work out people go out to interact not stare at a screen. Else stay at home with a 4 pack of fosters from the co-op. This place isnt a pub.

Decent brewpub. Had their Paddy's Jeep IPA. It was OK. Location close to the train station.

Hannah was amazing! A real good host! Made me and my friends feel really welcome! Would really recommend this place!

Great food, great staff particularly Catia, the atmosphere is brilliant created by the attitude and care of the staff.

Great craft beer and whiskey pairing evening!

We were gifted a Beer & Burger experience at this venue & it was a great idea. We got 6 (large) tasters each, far more than we expected & they were presented on a paddle. Sadly it turns out we don’t like beer but we had a good effort trying them anyway. The food was lovely and the staff were amazing. Happy, polite & could not be more helpful. We had Lisa & she made the whole experience so much fun. We would def go back but order lager instead or Beer. The venue itself is beautiful with booth seating up on a Mezine, would be fab in the evening. All in all a great place to go

Good and wine was good Service a bit haphazard as both members of staff that served were new and didn't know the wine list or menu

We were a group of around 25. Waitresses looked stressed, one was very curt with an elderly gentleman whose dessert didn’t arrive. Meals chosen in advance so service should have been slick. Food was between warm and cold. Wouldn’t recommend for large groups.

Great food, service great and the beer superb!

We had booked a booth but when we arrived it had been given to someone else and we were then placed right at the back of the restaurant. I asked the waitress to come over and take our food order but after 40 minutes of waiting we left. The atmosphere was odd as there was a very loud sports commentary being broadcast but no tv's showing the event. Music would have been better.

Oh dear BH&K ... must do better. Unsure if this was just a bad night, but so much to improve. Food was Ok, but nothing special. The service was not great, with one of our servers being totally rubbish and unfortunately clueless. Got our drinks wrong and had to be corrected by another staff member. Drinks were OK, but expensive. Espresso Martinis were ok, but not a full glass. The time to get served drinks was really long, that's if glasses for drinks were available! Now the worst part ... the toilets were disgusting! My partner had to hold her nose in the ladies which stank of wee. Some locks broken, and some toilets without loo paper. She also had to wipe down the seat where it was obvious that male customers were using the female toilets and weeing over the seats and floor. Over all ... we will not be going back in a hurry, and simply cannot recommend on the basis of our experience! Really poor show BH&K ... 😕

Brewhouse 5* Kitchen 0*. Booked table for meal and drinks. Arrived and was told our table was upstairs, wasn’t taken to table. No table service for drinks, had to go to bar and get them. One starter was forgotten about. Mains came out while we were eating starters. Waitresses just stood there until we told them we weren’t ready. Dismissive manager when complaining about overcooked dessert. Overall experience was poor. Obvious lack of service staff

Attend here for a beer masterclass, absolutely fantastic, the guy that works there, Shaun was brilliant, done such a great job, great atmosphere, great food, would definitely book again, ideal place for a stag do, or a lads get together, can not fault it, had a great time

Lisa was great, very friendly and knowledgeable of the menu and made us feel very welcome.

Lisa who served us was lovely, she was friendly. Very supportive with questions we had regarding the food.

I have been here a couple of times now and the food is really nice and a very good price, but I have to say that our waitress today was absolutely amazing I wish she could be cloned and put into every hospitality setting and retail setting! LISA was an absolute ray of sunshine, bubbly, chatty, happy, very informative about the menu, she is exactly what customers want when they go out. I hope the managers realise what an excellent staff member they have.

I enjoy coming to the pub and decided to drag my parents here as they'd not experienced it yet. We were served by Nas and all the way thru and she was excellent. When we first arrived, she offered my parents testers of some beers and was very helpful. Couldn't do enough for us. Thank you Nas!

We were put in the corner of the conservatory and were the only ones dining in this area. All other diners appeared to be upstairs. No one came to take our food order, so after waiting nearly 30 mins went to find someone to give our order to. Our food eventually came and whilst my steak was fine, fellow diner's croquettes were burnt. These were taken off the bill as we would expect. All in all a disappointment, and very unlike previous visits.

We sat outside on a mild autumn day and enjoyed the brewhouse beer and cider selections. We like that the friendly staff offered up recommendations and were knowledgeable about the selection.

We love the Chelmsford Brewhouse & Kitchen, Just last night, we had a group of 26 people join us for drinks. Service is good and the space/ decor is great. It's a great venue for group gatherings. We will be back soon!

Lovely door staff, especially Ian and Ben! Very accommodating 😊 Great service and drinks

A group of us ate today and found the food and atmosphere to be fantastic. Lisa who served us was an excellent host, nothing was too much trouble, she was cheery and efficient, putting us at ease. The food was really good and great value. We will return when next in Chelmsford!

I had a Brewery Experience Day hosted by Rhys, Master Brewer. This day exceeded any expectations I had. Rhys was awesome in his knowledge and in making it a fun and very enjoyable experience. A nice breakfast, awesome lunch, tried more beers than I care to remember and learnt alot about brewing with doing it first hand under expert guidance. I would thoroughly recomend it. The pub itself looks something special and has a great vibe about it.

I booked this for my partner's birthday, and since we were a larger group, we pre-ordered all our food well in advance. Despite this, they forgot four of our meals. By the time the missing orders arrived—almost an hour and 40 minutes after we got to the restaurant—the rest of the group had already finished eating. The starters were also delayed and didn’t arrive until after we had finished our main courses. What was most disappointing was that, despite all these mistakes, not a single apology was offered by any staff member. It's a real shame because the venue is beautiful, but the overall experience was a complete letdown.

Shaun was an excellent host for the gin masterclass. Knowledgeable and friendly. The perfect afternoon. Cheers...great food and snacks also

Never been, but a friend had a gin tasting experience, and WOW! What an afternoon. Sean who hosted our experience was amazing, knew his stuff and was a really nice bloke. The gins and pairings were lovely. Nibbles for during the tasting and then a meal afterwards. 100% recommend x

Great selection of home brewed beers and guest beers. Superb food. Really enjoyed the hot and spicy chicken burger.

Great restaurant. Food and beer was excellent. Our server Lisa was exceptional.

We had our second 'work from brewhouse' writing day last week, besides it being ridiculously good value the service we received was fantastic. We were looked after by the lovely Naz who really couldn't have done more for us! An asset to the brewhouse!

The atmosphere and vibe inside immediately set my expectations quite high. Unfortunately the food was naf. We ordered loaded fries which were obviously just oven baked fries with a squirt of sweet chilli sauce and a chicken strip. The “beer cheese and garlic bread” was two tasteless flatbreads warmed with a pile of warm lettuce on top, couldn’t taste and garlic or any cheese, let alone ‘beer cheese’. Just overall very basic and underwhelming after paying £7.50 for each starter. Drinks were ok. Definitely won’t be coming back.

Another Great night at the Brewhouse for our company social event in the Anne Knight room. Superb buffet and Aaron played a blinder in keeping the drinks orders flowing. Thanks to All the brewhouse Team

Rhys was fantastic, very informative would recommend to everyone

Had a great experience with Ryhs. Hreat day. Thanks

We had a big group for brewery experience which was lead by Rhys, he was absolutely incredible. Knowledgeable, funny and completely made the experience for all of us. I’d recommend the experience to anyone especially if it’s led by Rhys.

Great food and great service from Lisa!

Good food and service by Dragos who had good recommendations

Beer - top drawer. What makes service good is putting things right. It took nearly an hour to get our drinks, struggled to communicate one of the soft drinks on the menue, we also crossed wires about the tasting board: the board is a set 6 beers, so we said "OK, we'll have 2 halves then" - which appeared... with 12 pints! - however, we were given some tasters & 2 free pints. After the initial REALLY slow service, they really clawed it back. Food was reasonable - beer outstanding, service great (from more experienced staff)

We did the Brewery experience day with Rhys and we honestly had the best day! Value for money is very good considering how hands on you are, what you learn and all the extras, drinks and food you are given throughout the day too. Food was fantastic and of course all the drinks were great too. The best part was learning from Rhys, very informative and knowledgeable which made the whole experience even better to learn fun facts and great stories all brewing related. We would definitely do it again as we had the best day. Rhys really is great and made it such a fun experience for us.

Service exceptional especially Naz who went out of way to help us

Naz has been exceptional. Thanks for your hospitality it’s appreciated

Lisa, Naz and Kim from the Kitchen deserve immediate pay rises. I've come from 'out of town' and their service, help with food and drink, friendliness and immaculate attention to detail is second to none and will have me coming back.

This place is a gem! Naz is a rockstar — such good service! And kitchen Kim is a legend — best burgers in East Anglia. Get on down and work from B&K!

Catia and the team looked after us very well. We were a table of 31 so well done to the team for being efficient and organised

Elouise did an excellent job. Very happy it’s our service and would gladly recommend.

Our service Eloise was very helpful and the food was delicious. The beer was excellent and they offer samples if you need help choosing from their amazing selection.

Had an amazing Sunday roast at Brewhouse and Kitchen today. Great atmosphere and service from Eloise, thank you.

Excellent Brewery Experience Day!! Full day from start to finish, great experience day guide, outstanding knowledge and got you stuck in! Recommend for all!

Lisa was very good! She made the atmosphere perfect for a friday lunch

Came for lunch. Lisa was really lovely and helpful 😄 Food lovely too.

Great food. Good value for money. Our server, Lisa was excellent .

I recently got married at Chelmsford registry office, a few days before I looked at what pubs and restaurants were in the area, going by the fantastic reviews for Brewhouse & Kitchen chose to take my wedding party of 8 adults and four children there. We was a little early so waited to be seated upstairs, once we were seated it took a while before anyone came to our table, we eventually ordered drinks and my daughter asked if there was a children's menu, it took so long for anyone to come back my daughter looked online fore the menu and chose the children's meals, she also asked for the children's activity sheets, again the children waited so long they was getting bored and irritable, when they were brought to the table apologies we're made because they couldn't find any crayon's so we searched our bags for pens. When we did receive the food 2 people had ordered pie and mash and the mash was stone cold they took so long bringing hot mash that they had finished eating their pies, and 1 person ordered chicken wings and received cauliflower wings. I have to admit the price of the pie dinners and the wings were taken off of the final bill but what a shambles! I also have to say that the food that was served correctly was very good indeed, the decoration is very tasteful, and the place has a very good atmosphere , it's just a shame the service we received let our very special day down.

Popped into the Brewhouse and Kitchen Chelmsford today, (Monday) housed in the very impressive Queen Anne building, right opposite the railway station in Duke Street. I have been here before, but apon entering, you can't help but be amazed at the vast size of the interior! It's a double floored building, but despite the size, it's very welcoming, very tastefully decorated, and you instantly get the sense of a good atmosphere! I was instantly welcomed by Lisa, who with a big smile, and a very welcoming 'hello' soon made me feel very at home and comfortable. The place was quite busy, as it was lunchtime, but Lisa and her colleague Naz, both worked very hard and were always on the go, with a constant stream of customers. Apon approaching the bar, every customer was welcomed with a friendly smile and hello, and were served very promptly! I decided to have the Monday deal. Double cheeseburger, fries, dip, and a pint of any of the many beers and ciders for £12.95! (Other items are available on the menu) It was served up very quickly, and I must say, the food was absolutely delicious, and looked amazing when served to the table! The picture that you see advertising the burger, is exactly how it looked on the plate....and was also very filling!.... Wonderful! I wouldn't hesitate to recommend this place to anyone. Beautiful setting, warm welcome and atmosphere, delicious, beautifully cooked food and enough choice of beers and ciders to keep anyone happy. This together with the very friendly, hard working staff (again, a big shout out for Lisa and Naz) the Brewhouse is certainly worth a visit, it won't disappoint! Thanks for a lovely lunch Andy

Wanted 20 mins for someone to take my order for Sunday lunch place was empty gave up and left.

We had a work function at Chelmsford. The staff, Venue and food and drink were top notch. A fantastic evening.

Lovely welcoming atmosphere. Service was quick. Food was hot and well presented. Our waitress Naz was very friendly and helpful.

My family and I stopped at this restaurant when we got off the train. We had one of the best meals and service we have had on our trip to Europe! Naz was and absolutely delight. Thank you also to Kim in the kitchen our food was delicious 😋. Definitely recommend this place!!

10/10!! Food was amazing, I had the bang bang chicken bowl... some of the yummiest chicken I've had here! Thank you to Kim in the kitchen and Naz our waitress for a lovely afternoon! We are from Canada, and would recommend you stop for lunch if your by the train station! <3

Attended today for a work lunch. We were really well looked after by Lisa who was absolutely brilliant!

I visited the Chelmsford venue for a business meeting today and although only really had a coffee and a pastry I just wanted to highlight the amazing welcome, service and hospitality my colleague and I recieved from Lisa. Amazing customer service, an enthusiastic and genuine personality that is an absolute asset to your company. So rare these days to experience customer service at this level and sincerity. Great job Lisa.