Brewhouse & Kitchen - Gloucester Quays in Gloucester

I visited on Monday and the servers were fantastic under extreme pressure. It was busy and there were only two front of house. Serving meals, tidying up and trying to keep a very busy bar moving. Don't know what senior management were doing to put so much unfair pressure on their staff. They were a credit though and kept smiling and doing their best. I would imagine that if you were not aware of the circumstances you might have been somewhat frustrated.

Always a friendly welcome from the regular staff.Good pub quiz on Wednesday evenings.I haven't had food there but it looks popular.

Pint of beer was a bit short on measure.

A nice Boxing Day meal, great service and staff. Food was tasty.

Impromptu visit on a Friday night about 7.15pm. Staff very friendly & welcoming. Chose from the menu but dishes we chose weren’t available, the food we did have was mediocre at best, coleslaw was awful and not like a ‘rainbow’, chicken schnitzel needed seasoning but the chips were nice. Tried to order dessert at about 8.30pm only to be told the kitchen was closed?? Disappointing experience which I probably won’t repeat 🙁

This was our 3rd Christmas day meal at B&K in Gloucester. The previous visits were great - superb food, delievered swiftly and not too busy so it felt quite intimate. This time it was very busy, took quite some time to get served, and my ribeye steak, whilst rare as I had requested, was very tough, chewy and fatty. I left about 70% of it. My Wife had the turkey which was quite dry, with tasteless gravy and very little vegetables. It was a much better experience when it was quieter and the chefs didn't have to get the meals out so quickly. We will be back, but definitely not again on Christmas day. We came away not feeling at all satisfied at £70 per meal, plus £7 service charge. A very expensive and poor meal overall.

The family ate hear on Christmas Eve. The food was great and there was plenty of drink options. The staff were friendly and the service was faultless.

Good range of beers nice location overlooking the canal approach to Gloucester docks

Excellent customer service - They genuinely cared for our group and ensured that we were well-looked after throughout our stay. The atmosphere was fantastic. It had a great vibe and overall feel to it.

We had a great Christmas work event last week at Brewhouse and Kitchen. A big shout out to all the team working, Bernie, Chris, Charlotte, Ty, Hugh, Amber and Dan, Mitch, Ash, Danny, Conner and Mike who were helpful, entertaining (a great Christmas quiz!) and provided an overall great service. Will definitely be back 😃

Ordered a pint of Legend lager and a Glass of Diet Pepsi for the Missus and was served a full pint of Diet Pepsi so ended up paying more!! Also asked 2 members of staff about the New Years Eve drinks etc which they admitted didn’t know the answer and said the Manager will come over to us in 5 minutes or so and let us know the information we wanted for 31st December . We waited over 30 mins and still no joy, so not a good experience unfortunately!!

Food was fantastic. Tasty, fresh, great portions and cooked just right. Nice atmosphere and decor. Service was excellent! All staff who served us were attentive and very welcoming. Found a new fave spot 👌🏼

We attended as a group of 16 people for our end of year meal and we had a fab time. Booking process was smooth, service was great and we all enjoyed our meal, the food was very tasty. Thanks to Bernie for all her help and support for our event. We will definitely go back!

what a great night and great service, nothing was toomuch trouble for the team

Very good experience. Looked after well For our Christmas event and staff very helpful.

Waited half an hour for drinks to arrive.Needed to Sent fish & chips back as the fish was uncooked. Pie & mash very poor. Waitress didn’t check once if we were happy with our meal.

Great place, friendly staff. Food was top notch. Really impressed will definitely go again 👍

Great venue, great food and drink and super friendly staff who made us very welcome

We didn't eat, just samples a rather fine stout that was on. Loved the place, our first visit but can't wait to return.

Amazing atmosphere, great staff and informative brewers. Great place for a quiet drink, or a full on party!

Really nice dinner. Good food, good beer and lovely staff.

Chris gave us a fantastic day learning to brew an Italian lager and giving us all of the background of the beer samples provided throughout the day. Really great experience. Would recommend!

We had a work xmas lunch here on 04/12 and it was amazing. Great, relaxed service. Food was excellent and we would come again. Thank you all.

We had a lovely family lunch for my birthday, Robin looked after us well, she was attentive and funny, and even put a small candle in my "Macaroni cheese with ALL the bits" Thank you so much 😁

A perfect gem that cannot loose Loved it will be back soon Staff: Chef Waitress-barmaid-barmen’s all work hard The bar-restaurant runs smoothly. Outstanding service from the start. Food ordered perfection ribeye steak. dessert afterwards 10/10 The tropical lager 10/10 All the staff are very welcoming and friendly polite. Keep it up Brewhouse Team

food was really poor. focaccia was stale, the loaded fries had very little topping, the morelle mushrooms were poor....the bacon and spring onion topping was very meagre.....the only plus sides were the fish and chips was good, the service was good and the whisky stout was excellent...would not visit again

Served and cared for by Robin , excellent , thankyou ☺️

Had a lovely Sunday roast (roast pork) here with a friend and her two dogs (dog friendly establishment 😁) Everything was absolutely 100% The service was timely and friendly-nothing was too much trouble, and the food nothing short of amazing. Will definitely be back soon and also recommend to others! You can get cheaper Sunday roasts elsewhere, but to be honest, I'd rather pay a little more (and it's not extortionate) and have a great quality meal and experience! Thank you so much!

Spent a day at Brewhouse & Kitchen at Gloucester Quays for a full day brewing experience. The head brewer, Chris, was the perfect host for my day and he explained everything about the process of brewing and loads about the science as well. As I was part of a small group, I was involved in all of Chris's activities throughout the day and really felt part of it. Big thanks to Ty for her help with the grain shovelling and also to Charlotte for the many drinks, breakfast and lunch which were all included. The haddock & chips were really nice and, of course, cooked in beer batter !! I am saving my 5 litre keg of IPA for Christmas. Thank you Chris - I really enjoyed the day, learnt lots and would highly recommend this event.

Staff were very helpful and friendly. We wanted to watch the Welsh Rugby on TV ( don’t judge!) and they sorted out seats for us where we could see the TV . Food and drinks were lovely and service excellent. Highly recommend this place.

Great food and service! Nice atmosphere in the quiet section. And a lovely evening with friends. Look forward to our next visit!!!

Brilliant night out. Excellent food and drink. Great friendly staff and fun quiz. Highly recommended!

I booked a table for 14 people and I can't fault the service - I didn't catch the guys name who looked after us but he was awesome and we were very well looked after! The food was great and the beer was even better!

We were looked after by Jojo, Dan and Kitty. Very welcoming and helpful staff. Did not get 5 stars for food as three of our choices from the menu was not available.

Thanks to Robin the service was quick and efficient and she was very friendly and engaging. Habanero was reallly hot!

The lady that served us was excellent but the food wasn’t as warm a I would have liked. They didn’t have any Sunday roasts so the food was quite basic.

Great place for drink, food and views for all. Service very good and food delightfully Interesting restaurant with brewing station in rear.

1st time eating here, overal a very nice place, relaxed atmosphere and food is very good.

My partner and I come here a lot, but the other night we were served by Rob who we have never been served by before. He really made our experience amazing, and he was one of the loveliest servers we've ever had. Nothing was too much for him and he took care of us so well. He's an absolute credit to the restaurant, thank you so much Rob!

Friendly staff, Good food, Highly recommended 👍

Great service from our server - Robyn.

Great food, very friendly staff, excellent service. Use this pub/bar now every time me and my partner visit Gloucester

Had a lovely relaxed Monday evening at The Brewhouse and Kitchen. The Festbier was fantastic and we enjoyed 3 rounds. And we especially enjoyed our wonderful server Robin who was friendly and helpful. Great stuff!

Great location, good beer and well prepared, good quality food.

Had a great day with Chris at the brewhouse learning to brew beer! He was very knowledgeable and patient, and made sure we were involved in every step of the process. Plus there were great beers to have along the way!

Great location against the water beer was great food looked good although we didn't order

Really enjoyed our lunch at BK. Food was excellent, and our server Robin was outstanding. The best customer service, really attentive and looked out for all little Dog too who was allowed in, we will be back! Give Robin a pay rise!

Great day at the brewing experience! Big thanks to Chris for stepping us through the process - and letting us try all the beer. :)

Clean environment, good price (great to see blue light discount) and decent options. Quick and friendly service from start to finish from Emma - thank you.

A great find after trudging through other offerings in the Quays that were frankly dull. Really warm welcome and this was supported by excellent food from a varied good that even catered for vegetarian tastes. Negroni cocktails were superb. Rob looked after us really well as did all of his other colleagues that delivered our food. Faultless. Thank you

Dropped by for a bit of lunch with our dogs Fred & Ginger - staff were very friendly and accommodating - went and got a bowl of water for them which was a nice thing to do. Sat outside by the quayside so it has lovely atmosphere even at first opening at noon!! Off the daytime specials menu, we both had the minute steak and onion sandwich with frites, beer battered onion rings and signature gravy - gravy that you could swim in as it was that gorgeous! Never had gravy like that before - shame I couldn’t take a keg of it home!! Food was so tasty - portion size was just right - prepared fresh and hot - cannot fault any of it!! We also had two lattes each - best coffee we have had in ages just strong enough with no bitterness whatsoever. My husband and I cannot recommend this establishment highly enough

Went for Sunday lunch unfortunately when it arrived it was lukewarm, my wife asked for her meal to be warmed up, when it came back the plate was hot but the food wasn’t, we did speak to a member of staff who spoke to a person in charge who came over and said how sorry she was about our experience We will give it another go to see if the experience improves Nice inside lots of food and drinks to choose from

Visited with friends for food Saturday evening was busy but a nice atmosphere the only thing I would say is they had the music on fab songs by the way but it was very loud the waitress couldnt hear us when we were trying to do order had to shout I did notice it seemed abit quieter later on but still loud, very attentive and friendly staff though and the food was really good chicken was juicy and we didn't wait long either. Will be back for more chicken!!

Great family lunch. Friendly staff, good food - especially the chips!, and reasonable prices. Atmosphere good with fun 80s soundtrack and busy restaurant. Great location with views of the waterfront

Fantastic experience brewing beer for the day. Followed the whole process with brewer Chris. Very knowledgeable and passionate about brewing. Learnt a lot about the process and enjoyed tasting the beers brewed by Chris. Breakfast and lunch good too.

Lovely place for good food and real ale drinkers. My husband loved the October fest beer they have in at the moment, Bernie was very friendly and helpful letting him have a try before you buy. Great burgers, recommend having a side of onion rings , really enjoyable lunch *****

The restaurant serves quickly, the food is delicious, the staff is extremely cute, and the decoration style is very unique!

The food was nicely cooked, the place has a lovely warm casual atmosphere, with a modern stylish interior design but, for me, what makes this place is the service which was superb! You can pump a great design into a place serve great beer and the best food but if the service isn't good you still leave with a less than satisfied taste. So again I applaud the team who made this a great experience and I will definitely return and recommend it to my guests.

It was busy so I had to sit upstairs but the steak I had was fantastic and staff were really good really enjoyed it

Great beer, great service. The beer masterclass with Chris was awesome, learned a lot about brewing and got to taste a lot of beers. Also cures hangovers.

Food is incredible. we were served by Robin who was amazing she is so friendly, smiley and nothing was too much trouble for her. All staff we encountered were so lovely such a good team.

We had the Beer Masterclass with the local brewer Chris and he did an amazing job we learned a lot about brewing beer and also laught a lot with him !

The masterclass with Chris was perfect time with my colleagues. I only can recommend this to everyone 😎🍻

Great quality and tasty food. My husband loved the ale tasting menu. All staff were great but a little shout out to the service we had from Jojo when we visited on Friday 30th August. Can't believe we haven't been here before and we will definitely be back!

Burgers were so taste. Beers were delicious. Definitely come back in future.

JoJo served us at Brewhouse. She has great knowledge of the beers and food. The beers were varied and poured well. The food crispy, hot and tasty. The chicken spicy and meaty. What more could you want. Conversation was easy and lighting relaxing.

Service was good, the food was disappointing, Iberico ham croquettes were without ham, the salt and pepper calamari lacked salt and pepper and the burgers were very lack lustre, special burger was beef chuck and rib with bang bang chicken, the patty was the size of a Maccy’s 99p job and the chicken piece in it was the size of a nugget!! With no bang!! Shame as we have eaten here before and really enjoyed it!!

Good variety of drinks and beers only let down by the fact that the cocktails are pre-made. When you're spending £9.50 and more for a cocktail you really want it made freshly in front of you and not poured out of a container. That said the bar service was good and the staff attentive and friendly.

What a great place. Went in for Sunday lunch. The staff were lovely, service was great and the food was spot-on.

I recommend trying their own beer 🍺

Bought my four year son the mezze off the kid’s menu. The BBQ Sauce was packed with chilli and burnt his throat. No warning of heat on the menu or by the servers. Plain stupid.

Excellent Brewery Experience Day!! Chris was very knowledgable and an all round great host! We had an in depth guide to brewing with hands on experience! Bacon roll was fantastic and the lunch choices suited all preferences!! Thoroughly recommend!! Best Xmas gift ever!!

Recieved a brewery experience day as a Christmas present, not knowing what to expect from the day we decided to book it for today in the late summer. I have to say that the day has absolutely flown by, we have been very well looked after by Chris, he is very knowledgeable, friendly and easy going. We were welcomed with a coffee and bacon roll (delicious) and then not long after our first beer! After a few mashing sessions, sparging and boiling we then had the included lunch. Again was lovely. Few more beers in the afternoon whilst transferring and getting the yeast ready. All in all an excellent day, a 5l keg to take home and a wealth of knowledge from Chris.

Great catch up with good friends. Friendly & professional staff. Prompt service. Many thanks to Charlotte who was our main server.

Food was delicious and staff accommodating. Music was very loud, but had an enjoyable time nonetheless.

had a lovely caesar salad today - added chicken and was delish. Gracie served me and was super useful and had a lovely smile.

The bar is okay. Staff are friendly good range of beers. We went on a saturday afternoon. Outside seating at a good location. The live singer was good but the decibel level a little high,it kinda ruins the ambience of the place. If the music was toned down just a little it would really accompany the aesthetic but sadly its so loud you can barely have a conversation or pick to sit further away. Overall was good. Didnt eat any of the food so cant comment. Only 2 ciders to pick from. Which was a little disappointing considering the amount of ales ,lagers on offer. But the cornish orchard was okay to drink. Still in the area didnt feel it offered anything that weatherspoon's doesnt and at a lower price.

Very dissapointing experience overall, our waitress was very pushy and lingered over us as we were trying to decide on drinks/food after being sat for about 2 minutes. I ordered the beer tasting board and asked for a surprise selection but was given the standered 6 they give on the board, my partner ordered a "cocktail" which was just rum and pineapple juice. Food was a solid 2 at a push, ordered a rare steak which was medium, foccacia was so overcooked I could have used it as a door stop, my partner had a burger that was bland and boring. Kitchen staff were a bunch of kids on a jolly not taking their jobs very seriously and the food was reflected in this. Would not recommend you're better off going to spoons, same quality food for a fraction of the price

Nice place to sit by the water and have a drink from their good selection of cask beer.

Lovely place, great staff, amazing food too.

Fantastic lunch at Brewhouse and Kitchen. Team lunch, so 14 of us descended on the B&K and Bernie and the team great care of us. Drinks soon on the table and food orders taken. Freshly baked Focaccia, Padron peppers and fantastic nachos to start, all of which were served fresh and hot, with mains from Chicken clubs to steaks. The service was excellent all round. Would very much recommend.

My experience was lovely. I got the bacon jam cheeseburger, which I loved. My waitress, Gracie, was attentive and efficient toward both my family's and my own orders.

Great meal and excellent service from Gracie!

Fantastic beer and whisky tasting which included food beforehand hosted by Amber. I don't even drink beer or whisky and had a good time

Rob was really helpful and a lovely friendly waiter

We did the whiskey and beer pairing (as it was bought for us as a gift) and it was brilliant! Great fund and tried whiskey and beer I didn’t know! Amber (our host) was superb and lots of fun and knowledgeable!! Brilliant evening and would highly recommend!

Lovely food and really cool decor. Special shout-out to our waitress Emma, who was super friendly and helpful!

Awful staff. Messed up my other half's order, delivering something more than twice as expensive as what he'd asked for (and had physically pointed at on the menu). We'd already waited the best part of an hour for this, so we offered to just eat it if they only charged us the price of the original dish. Head waitress immediately refused, took it away, and said the original dish would be out soon. When I caught her attention to let her know that my dish would be cold by then, she said it would taste good hot or cold, then left before I could say another word. We persevered, thinking they'd maybe offer a free dessert or knock some money off, but they kept their distance from us the whole time, occasionally pointing over in our direction, which was extremely uncomfortable (I assume someone was getting blamed for the mix-up, instead of just focusing on a solution to resolve our dining experience). After a painfully long wait for what was supposed to be a simple lunch, we just wanted out of there, so we asked for the bill, and not only did they not knock any money off for the horrendous service, but they added a service charge! Awful. Avoid like the plague.

We booked for a table of 10 only 2 hours before we needed it. Staff were lovely and the food hot and delicious. Service was done with a smile and nothing was too much. We like it here, they do a great job.

Really good food Nice place to relax and enjoy

4 people eating table booked for 7.15 Ordered food .Food came at 8.45 two meals were cold not good

Great service, food was really nice, good atmosphere, staff were friendly and attentive, would definitely come back

Kids halloumi meal wasn't great. 2 thin strips if overcooked halloumi that were inedible for our 9 year old. So he had just the chips and peas. The adult main courses were fine. Good beers and atmosphere apart from the wafts of cigarette smoke from the tables outside.

Great looking bar, busy with a good vibe. Got told at ordering 30 minute wait which wasn't a problem. Tried several beers which were very good. Food unfortunately took 55 minutes, and was disappointing. I ordered cheeseburger but was served spicy bacon jam burgers. Side of onion rings were very overcooked. No one checked back and little point in complaining given it'd be another hour for the correction. Just glad I wasn't allergic or something!

July 14 poofball day For some strange reason no roast on sunday lazy and easy cleandown maybe .laughter came my way as chef cannot take fries of a meal and change chunky same i chose. And sadlay you still keep to cold so we took drink and left !Dear but nice Only problem ale n stout served way to cold

Don't eat here (they cant muck up a drinks order can they?). Where do I start, went in on a Saturday evening, over 2.5 hours before our show was due to start. Was quite busy. All of the sizeable range of lagers bar two were unavailable. Sent back my dry unappetising burger without touching it, and did not request a replacement, as it was getting close to the time we needed to leave for the movie. Honestly Mcdonalds would have been better, at £5 compared to £17 for my burger. When we were due to pay no receipt was provided, when requested we realised the burger hadnt been taken off, service charges had automatically been applied (only 3 of us). Left over 2.5 hours later fortunately the adverts were still running. Never again. I dont think they care really, seen the same sorts of review comments going back years.

Never had a bad meal here, food is always so nice, service is great, lovely atmosphere and love the tunes played to! :D Thanks guys for being consistently good!! So hard to find these days! <3

I booked a workplace spot yesterday which is £10 for wifi, unlimited tea / coffee and a sandwich at lunchtime and I arrived at opening time 11am. All I can say is, they looked after me superbly, especially the manager who greeted me not long after I arrived. I was pointed in the direction of a quiet spot with power on the mezzanine level which actually had no-one else there all day (see pic). The background music could potentially get in the way of calls, but I enjoyed the music and Zoom seemed to filter it all out well anyway. I had a large pot of tea that provided 3 cups each time and was regularly asked if there was anything else I wanted, if I wanted more tea etc. I'd definitely recommend the place if you need to work remotely for the day near the Quays.

We had the pork belly burger special which was absolutely brilliant

Great freshly brewed Best Bitter, paired with amazing fish and chips, served by the very attentive JoJo. We will be back daily during our stay in Gloucester.