GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.3

Based on 2.031 opinions finded in 2 websites

site_photo4

Nº 341 in 792 in Bournemouth

Nº 72 of 149 Other cuisines in Bournemouth

CUSTOMERS TALK ABOUT DISHES WITH..coffeeoldpiechickenroastpayladycookedsaladporkribscheesepotatoesfishsteakmust

comment_iconOpinions

Booked Sunday lunch , app different to website, no printed Sunday menus , beef was tough , chefs swearing in open kitchen in polish , like a builders yard , manager no bothered , very poor

site_logo

ian ward . 2025-01-13

MORE AT Google

Loads of menu choices not available. Forgot one of our main courses. Forgot to add chicken to one of our dishes. Nachos were stale. Restaurant wasn't busy but staff were inattentive. Had to ask twice for our bill. Really disappointed as it was my birthday celebration. Won't be going back.

site_logo

Nick and Lisa Harvey-Bain . 2025-01-05

MORE AT Google

My family and I went for lunch in December, and we were really disappointed. I ordered a turkey and ham pie, but after waiting around 40 minutes—and seeing other people getting their meals—I was told it wasn’t available. They offered to replace it with a steak and ale pie, and I agreed. When it finally arrived, I couldn’t believe it: the pie was still frozen (as in rock solid frozen) and it was sitting on what looked like microwave pellet-mashed potatoes that had not been mixed together. It was a disgrace. Honestly, it was the worst meal I’ve ever been served. I will never go back for food and I wouldn’t recommend it to anyone.

site_logo

Robert Sargeant . 2025-01-03

MORE AT Google

I went to the Brewhouse for New Years Eve. It was disappointing and I know a few people left as the music really wasn't good, I asked the DJ what type of music would be played and was told a range. I said any dance music because people were not dancing just standing around which I know happens but a good DJ works a room and sees what's going on. In the end we left and went elsewhere.

site_logo

Jo Huey . 2025-01-01

MORE AT Google

We had a gathering of nine friends for the evening, for dinner, drinks and chat. We have been before so we knew what to expect. We had an enjoyable time, prompt and excellent service for both our food and drinks. The table was the same one as before - plenty of space, warm and comfortable. Between us we all had three courses - my ribeye steak was excellent , my starter of Fried Calamari was a bit small for the price so that was disappointing but overall it was very good. I had a small glass of wine and a non alcohol bottle of beer which were nice. We all had a good time and everyone enjoyed their food and drinks. We undoubtedly will return at some stage.

site_logo

Nick Gillings . 2024-12-31

MORE AT Google

The restaurant area is poorly lit, so we were using the torches on our phones to see the menu. Our server lacked knowledge about the menu and didn't tell us in advance what was not available, which wasted lots of time as some of us wanted pie, but had no idea it was not on the menu. Food was mediocre. It is a shame how hit and miss the brewhouse can be with food and service. Due to the inconsistency, it is always a bit of a gamble going there, so we rarely visit, and only went on this occasion because we knew that they could accommodate a large group.

site_logo

Kara . 2024-12-29

MORE AT Google

Glasses never get cleared quickly, tables rarely wiped down & are sticky. Hoppy hour is good.

site_logo

Simon Kavanagh . 2024-12-28

MORE AT Google

Booked for Christmas Day dinner and guests found the day very enjoyable. The Team were great at getting the food served on a very busy day. All the meals were nice and plentiful with no complaints.

site_logo

Trevor Chaplin . 2024-12-26

MORE AT Google

Xmas eve afternoon we came in as family of 6 and ordered some nibbles and drinks....pub was empty and the wait for fries and starters was about 45 min ...and it wasn't even worth the wait...not sure what happened but we won't return probably and we used to come regularly.Shame

site_logo

Alena Vavra . 2024-12-26

MORE AT Google

My best freind had a hair appointment so we poped in B&K for a drink and I stay while he got his hair cut and then when he was finished we book a talbe for the EURO game against Denmark next Thursday thanks Becky we will all enjoy it.

site_logo

steveo shawcross . 2024-12-24

MORE AT Google

Great Xmas meal, price & service was brilliant - I will be back, thanks Felicity

site_logo

Felicity Spence . 2024-12-23

MORE AT Google

The foods and service is absolutely unacceptable , I highly not recomend this place, I won't be going there again , first time and last time !!!

site_logo

Phet Uijaroen . 2024-12-23

MORE AT Google

Service was good staff very nice for a Saturday lunch time it was very quite. There were about 3 other tables being served. Husband ordered fishcake with poached egg looked lovely but was not cooked. The fishcake was still frozen in the middle. Manager Michael did apologise and said its because they were busy!!!. He ended up with a portion of chips. Asked them to take his dish off the bill and they only charged us for our drinks. Such a shame, so disappointed.

site_logo

Sue Jones . 2024-12-22

MORE AT Google

Oh dear. Sat for a couple of hours catching up with a friend but not spending anything because the bar staff didn't serve us!! Don't think it's acceptable to be standing at the bar for half an hour trying to get a drink! Plus the QR code ordering service wasn't working either. Your loss..and unlikely to meet a?friend here again!

site_logo

Catherine Bond . 2024-12-20

MORE AT Google

Disappointed with both the meal and the service on this occasion.

site_logo

John Cassidy . 2024-12-19

MORE AT Google

Happy hour is well worth a visit. The bar staff are very helpful and knowledgeable about the beers.

site_logo

Brenda Lillywhite . 2024-12-16

MORE AT Google

Paid £22 per head for the Christmas part to get: 6 finger food style items per person including a chicken wing and cocktail Sausage. We had booked in June for our social and had such a great experience I decided to bring the company back, we had enough food then to take home. This time round some people didn’t even get enough to eat! We nobody was taking crazy portions or went to twice. Really disappointed after talking to the manager the next day who just shrugged it off. Definitely will not be going here again or bring my company here again. Reply : We were given a small side plate of chips, please tell me the portion for chips isn’t 1 chip per person too? I had a client who attended her work party there last week and had a similar experience as our June party where people ended up taking food home? So within a week, the portions had changed/ doubled. I can see there is other reviews about the rudeness of the managers.

site_logo

James . 2024-12-16

MORE AT Google

we had our Christmas meal for work on Saturday 14th the service was brilliant the food was promptly served and was very tasty went with out hesitation. staff were polite and nothing was too much trouble. the pub had a good atmosphere and was busy with groups celebrating Christmas with drinks and food was a good night out thank you

site_logo

Horizon Honda . 2024-12-16

MORE AT Google

Absolutely beautiful vibe and decoration. Very cosy. Staff are exceptionally lovely and attentive. Food was enjoyable and well made. The little downside is that we waited a log time and the place wasn't really busy, but these things happen. I will definitely come back, lovely place.

site_logo

May C . 2024-12-07

MORE AT Google

Was briefly served by Ashe and Brandon whilst we were in a function. Great night, great service and great beers!

site_logo

Swanmore Flowers . 2024-12-06

MORE AT Google

We booked a table for 10 on a quiet Sunday evening. Food was mostly good, waitresses were really lovely. This was a first get together for us in over a year and a couple more people turned up and politely asked if it was ok to join the table. The waitresses were really accommodating but the manager was extremely rude which was entirely unnecessary. (There was only one other table in the restaurant). That aside, we had a great time catching up!

site_logo

Emma . 2024-12-03

MORE AT Google

Amazing night out with friends and fab service from the lovely Matt who was attending to our table all night. Planning to come back for the work Christmas party and bring my mum for a meal too. Thanks Brewhouse !

site_logo

Grace Mclean . 2024-12-03

MORE AT Google

Friendly enough and the food was OK, but service was slow, and after a mishap with their ordering system, we waited over an hour for dessert. Even so, they still put 10% service charge on the bill!

site_logo

Victoria Wheeldon . 2024-11-18

MORE AT Google

Just been there with my husband, steak was sooo fatty, they forgot the sauce and the onion rings, when they did come they were so overdone, it was freezing in there too. Won't be going there again ever, we didn't attempt a pudding !!!

site_logo

Gemma Bedford . 2024-11-15

MORE AT Google

It’s sad to see that the pub was closed with no warning to any guests bookings. Appreciate a maintenance issue and having opportunity while closed to decorate etc but guests that have booked parties, wakes etc in advance not warned. .

site_logo

Lisa L . 2024-11-01

MORE AT TripAdvisor

had a great reunion down stairs in the pub. Rooms were quiet, clean and comfortable

site_logo

Susan Ing . 2024-10-26

MORE AT Google

We came in for Sunday lunch and it was delicious. Very quick service and very friendly waiter. His name was Brandon and he was so helpful.

site_logo

Kayleigh E . 2024-10-13

MORE AT TripAdvisor

The Sunday roast was excellent and the waiter Brandon was so friendly and attentive - I would definitely recommend going to this Brewhouse

site_logo

Jasmine E . 2024-10-13

MORE AT TripAdvisor

Service in the restaurant was slooooowww

site_logo

Rob B . 2024-10-12

MORE AT Google

We had another family Sunday Roast at the Brewhouse in Southbourne. Great location, delicious food and excellent service. Thanks to everyone at the Brewhouse!!

site_logo

Andy Macaulay . 2024-10-07

MORE AT Google

We went for a roast as it looked so good ..sadly the crackling on the pork was soggy not crisp ..pork was fatty ..veg was soggy and overall just not the best considering the price

site_logo

Kathleen W . 2024-09-29

MORE AT TripAdvisor

Came for a meal and drink with the old man yesterday. Had a bratwurst which was amazing and the drink went down very nicely. Service from the bar staff was spot on and very accommodating for my dog. Only gripe was the side of chips were quite cold but I didn't say anything at the time as I was starving! Definitely recommend and will be back soon!

site_logo

Matt Smith . 2024-09-28

MORE AT Google

The Southbourne B&K is a great pub to bring your dog! They even have doggie snacks for free!

site_logo

Dr Anthony 'Skip' Basiel . 2024-09-27

MORE AT Google

We booked a room for a small, all-day meeting. Service was brilliant with nothing too much trouble and brilliant deal for lunch and soft drinks. Will definitely use this venue again and recommend to business network.

site_logo

Nigel Mason . 2024-09-25

MORE AT Google

First visit as we used one of. Meeting rooms. Great venu, excellent food and service. I don’t live near and I was part of a group holding sensitive meeting and was blown away by the place. Would recommend

site_logo

michael nathan . 2024-09-25

MORE AT Google

Excellent service, above & beyond, nothing too much trouble, delicious roast Sunday lunch . Only niggle is I’d prefer meal to be hot , it wasn’t cold just I just like a hot meal…

site_logo

Mo H . 2024-09-23

MORE AT Google

Recently organised a 50th Birthday Celebration for around 20 people. The whole reservation process ran really smoothly and the menu pre-order email and service made it so easy for everyone to order and pay at the end for what they had. Email follow up and response was prompt and efficient and the staff went the extra mile to accommodate table decoration beforehand and storage of cake in their fridge. Staff were friendly and flexible on the night due to some guests late arrival. Food was great for this event and service to table brilliant. Even had the added bonus of a small disco. Couldn’t recommend enough for a party gathering! Thanks guys, you did a fab job. See you soon!

site_logo

Wes Sanderson . 2024-09-21

MORE AT Google

I always try to eat here when I visit Bournemouth. Food is always nice. Staff are always very pleasant.

site_logo

Sam Mie . 2024-09-17

MORE AT Google

We have had meals in the Southbourne - Brewhouse many time But on Sunday the meals were cold. The only thing that was hot was the Gravy .. we sent them back twice and each time there has no difference in the template .. not going back for a roast here again …

site_logo

barry winter . 2024-09-16

MORE AT Google

Fantastic food with exceptional great staff

site_logo

Denise Channing . 2024-09-15

MORE AT Google

Waited 20 mins at the bar to buy a drink. Staff seemed oblivious to the people waiting at one side of the bar. Another customer walked around to the other side of the bar as he was fed up being ignored. Asked a waitress if we could place our food order, she said she would go fetch a machine, 40 mins later before she came back to take our order. We ordered some cheesy bread to nibble on whilst waiting for our dinner. The bread arrived with our meals, almost an hour later, and it was the wrong bread. My macaroni cheese was delicious, but the bread accompanying it was burnt black. My friend's meal was cold. We only ordered one dessert, but my friend said the cookie was rock hard. The restaurant area wasn't even extremely busy. No apologies for our long wait. Very disappointed with the service and the food so unfortunately we won't be eating here again.

site_logo

Bernadette F . 2024-09-10

MORE AT TripAdvisor

Went to the Brewhouse Southbourne on Saturday evening for drinks and dinner with friends. Very poor service, extremely long wait to buy a drink at the bar, to place our food order, and to receive our meals. Some food items were wrong, burnt and freezing cold. The dessert was brick hard. Very let down, as I had recommended the Brewhouse to my friends. We will eat elsewhere in future.

site_logo

Bernadette Foster . 2024-09-10

MORE AT Google

Received an email from Brew house and Kitchen Southbourne asking me to rate my recent visit. I've no real idea how they knew I was there ? I didn't book, just went for drinks. One can only assume something so powerful that it knows where I am at any given time asks for feedback, you'd better give it 5 stars. I just advise you all before you enter the Pub to clear your Browser History, you're been watched.

site_logo

Philip Marks . 2024-09-02

MORE AT Google

Great night at the Brewie.. Harry served our drinks, he was very friendly and chatty, and recommended a good beer too.

site_logo

Sarah Reed . 2024-08-31

MORE AT Google

Brewhouse & Kitchen - Southbourne: A Gem in the South I recently had the pleasure of staying at Brewhouse & Kitchen - Southbourne and was thoroughly impressed. The cozy atmosphere, combined with the excellent service, made for a truly enjoyable experience. One of the standout features of my stay was the exceptional support provided by the manager. When a boiler issue arose, the manager promptly addressed the problem, ensuring that our comfort was top priority. Their quick response and efficient problem-solving skills were truly commendable. In addition to their excellent customer service, the manager also offered valuable suggestions for exploring the local area. Their recommendations for tourist attractions and hidden gems were spot-on, enhancing our overall experience. The pub itself is a delightful place to unwind. The inviting ambiance, coupled with the delicious food and drinks, creates a perfect setting for relaxation. Whether you're looking for a casual meal or a lively atmosphere, Brewhouse & Kitchen - Southbourne has something to offer everyone. I would highly recommend Brewhouse & Kitchen - Southbourne to anyone visiting the area. The combination of exceptional service, comfortable accommodations, and a prime location make it an ideal choice for travelers seeking a memorable stay.

site_logo

Santoshkumar Laturkar . 2024-08-28

MORE AT Google

Fantastic place to eat, drink and stay! The food is spot on with a lovely range in menu, great price too to match the great quality of food, really nice dining space which makes it a lovely place for any occasion. Service was really good and Team members were lovely. Along with that they are dog friendly which is really appreciated when you want to take your dog along with you! Would 10/10 recommend a visit, whether a casual drink or place to stay.

site_logo

katy charge . 2024-08-28

MORE AT Google

We stayed a night in the airbnb and also tried a selection of the small plates in the pub. The app didn’t work properly to order to the table and there didn’t seem to be enough staff working for how busy the pub and kitchen were so it was a bit slow. The rooms were spacious, clean, and well decorated, the toilet seemed to struggle to flush properly but that was the only issue in the flat. The small plates were all tasty and a reasonable price, several vegetarian options too, but drinks were a bit pricy though - £6 for a jagerbomb.

site_logo

Lizzie Cherry . 2024-08-27

MORE AT Google

We only came in for one drink! The bar staff were so friendly, we spoke to Brandon and he recommend us beers to try when we first arrived. We had a few pints in the atmospheric bar and decided to try our luck in the resturant, which was busy, but our waitress Fiona who was the only one serving was more than happy to find us a table, even offering to move us out of the sun when we pointed out it was shining right in my husbands eyes. The food was good, the pie had good flavour but could have been hotter in the middle. Big portions! Both of us tried a few more of the beers the servers had recommended, and really enjoyed our evening! We will be back I’m sure, and this time leave room for dessert!

site_logo

Karina M . 2024-08-27

MORE AT TripAdvisor

I was lucky enough to have been gifted a Brewery Experience Day by my wife and, having dabbled with home brewing, I was looking forward to learning more about the process on a larger scale. The day started with a briefing from Head Brewer Richard, followed by the full procedure from adjusting water chemistry, adding the grains to the mash, sparging, boiling, chilling and then transferring the results to the fermenter and pitching the yeast. Breakfast and lunch are provided and throughout the day you get to sample all the beers brewed on site. You also take away a 5 litre keg of a beer of your choice at the end. If you wanted to know more about where your beer comes from then this is the experience for you but be warned, it’s quite a physically demanding day (especially stirring the mash), and you’ll want to wear shoes you don’t mind getting wet! The 1000 litres of Hazy IPA we brewed will be available in Southbourne and Bournemouth in early September and I can’t wait to try it. A big thank you to Richard and the Brewhouse team for a very enjoyable day.

site_logo

stumpy_christchurch . 2024-08-21

MORE AT TripAdvisor

I run a Speaker Club once a month in the Malt House Room. Yesterday the room was pre-set as requested with chairs, tea, coffee and biscuits. Great service! Thank you.

site_logo

jacqueline goddard . 2024-08-15

MORE AT Google

The place has a nice vibe but we felt ignored for the first minutes after we arrived. we eventually placed our order at the bar. I have dietary restrictions and can't eat gluten or dairy so there was only item on the menu that I could eat. That meal was also the only one that had any vegetables in it. Shocking!

site_logo

Fiona Hutchinson . 2024-08-15

MORE AT Google

I didn't stay overnight here but based on the beautifal decor and huge nicely widespread layout I can imagine the rooms to be quite nice. The food is lovely, we had the lunch specials... I brought fish goujons and for the price what I recieved was beautiful and yummy. The staff are friendly and knowledgeable and very helpful. Dog water bowls are available most places I seen in there. They have a huge beer garden which is lovely with huts, high benches and normal benches with canopies. They also have may parts available to rent out for hire for parties or just a great weekend out! Actually did exceed my expectations!

site_logo

Bobbie Downer . 2024-08-06

MORE AT Google

Since moving to Southbourne this has been our local. Cannot fault the place at all! Harry, Lindon, Adam and Fin are always very welcoming and always giving great service! They go above and beyond like most of the staff but these are just our favourites!

site_logo

Charley Benson . 2024-08-04

MORE AT Google

Will not be returning. Been waiting hours for any sort of service.

site_logo

Ellie Littlefair . 2024-08-02

MORE AT Google

We arrived to the pub at 7pm and sat down to then be told we can’t order however in 10 minutes we will be able to. We waited about 20 minutes and went back to the guy we originally spoke to and politely asked if we can order he again said it will be longer in a rude tone. We proceeded to wait for over an hour. Then finally we got told we can order. So we ordered and have now been waiting 1hour since ordering. My side came now however was cold and we got told everything gonna be coming out separately which defeats the whole point as we ordered a meal to enjoy together. I am really unhappy with this experience and was not once offered a partial refund or a drink/ desserts on the house. Which o believe would have been fair after waited hours.

site_logo

Poppy H . 2024-08-02

MORE AT TripAdvisor

Nice pub, atmosphere etc - have been before and usually pretty good / friendly. Not so great today….. Seemed like a hassle for the bar person to have to serve us. 2 pints of lager cost £13 Website said brunch was served 12-1pm - tried to order and advised not possible (just after 12). Brunch menus on table?

site_logo

Abigail Armstrong . 2024-08-02

MORE AT Google

My bang bang fried chicken burger was very good,and service was quick

site_logo

Morgan Docherty . 2024-08-02

MORE AT Google

Seeing the recent reviews, I can confirm what Mariola has posted.Exactly the same thing just happened to me. Manager, please get your act together.

site_logo

Jon B . 2024-07-31

MORE AT Google

We had a query with our gift card but James contacted head office to sort. He kept in touch everyday with an update by email and it didn't take long to sort. Thank you James. Great service. All the staff I spoke to were friendly and helpful and having lived in Southbourne in the past, I know the food is great.

site_logo

Karen Warr . 2024-07-26

MORE AT Google

Excellent, friendly & very efficient service - observant hostess noted I was hobbling on crutches and thoughtfully offered us a table closer to the one reserved.. We both ordered the Sunday roast-everything from the thick cut slices of beef, roast potatoes and selection of vegetables that were perfectly cooked (accompanied with additional gravy boat)... & the freshly cooked Yorkshire pudding, was absolutely delicious! Although it was a shame the Prosecco & blackcurrant cheesecake wasn't available, we enjoyed the churros/chocolate dip - We will definitely be back to eat here again...😁

site_logo

Rachael de Courcy Beamish . 2024-07-22

MORE AT Google

Hadn't got the first three beers I chose, hadn't got my first choice main meal or dessert. Staff are lovely but we won't be back.

site_logo

Anthony Hall . 2024-07-21

MORE AT Google

From the outside it looks unassuming however looks can be deceiving - a thriving atmosphere with a great selection of drinks and amazing service and real strong favourite whilst visiting southbourne and definitely worth visiting if you are anywhere nearby. Almost forgot to mention make sure you order food as it was next level and everything we ordered was amazing 20/10 I look forward to our next visit.

site_logo

Tourist25195428233 . 2024-07-20

MORE AT TripAdvisor

unhelpful and ignorant staff I never would go back again on the other hand I did like the place and the atmosphere was amazing

site_logo

monika b . 2024-07-20

MORE AT TripAdvisor

Brewhouse is my local pub and I come here often with friends, family, my husband or on my own. For this reason and because we like the pub, the atmosphere and location I wasn't going to leave a review despite receiving many emails asking for feedback but after today I feel like something needs to be said in hope for a change. I came today for a glass of wine, the bar was dead at just after 8pm, max of 6 people inside. I got to the bar, one person serving and 2 others busy chatting to a colleague off shift. Fair enough, it wasn't busy. I waited painterly by the bar for a while watching the bartender finishing serving another customer. Meanwhile a guy walked in and stood right next to me. The bartender went around the corner and when he came back he proceeded to serve the guy next to me, even though I was first! Even he pointed at me acknowledging I was there first but the bartender ignored it and proceeded to serve him. This is NOT the first time. It happens A LOT. I understand when it's busy but we were the only 2 people at the bar! The service at the bar is awful and has been for a long time now. New staff on a regular basis. Always very slow, weekends are shocking, the staff lacks experience and customer service skills. Every time you go to the bar you don't know what to expect. There are probably 2 good bartenders behind the bar that hold this place together. That's it. This is not good enough. I'm sure for a venue of this proportions there is room for investing in staff training!

site_logo

Mariola Gibbs . 2024-07-18

MORE AT Google

A great night out at the quiz. And I got a free birthday pint. The voucher said free IPA, but the bar staff were happy to change to lager. As always, excellent beer and great ambience.

site_logo

Jane Spurin . 2024-07-17

MORE AT Google

We used a virgin voucher towards a beer tasting and burger meal for two. We had booked for Saturday night but the pub was packed with England supporters and very noisy. So we switched to Sunday lunch time. A great pub with plenty of industrial charm. It’s an enormous grand building originally a hotel. The staff were very pleasant and helpful. The meal of two burgers and fries were good and we also had a roast chicken and veggie wellington both with roast sides ( but the yorkies were forgotten) all very nice . The taster beers were far bigger than I was imagining over 2 pints worth. Sadly as we were driving home not the ideal day to sample them all and do the experience justice. However, I would rrcommend it!

site_logo

Jules Moss . 2024-07-08

MORE AT Google

This place could have a lot going for it.. if only they didn't use such unprofessional knuckle draggers as door staff. Real shame!

site_logo

Dave H . 2024-07-07

MORE AT Google

Quite possibly the tastiest burger I've ever had! Would highly recommend, incredibly friendly staff and lovely quiet atmosphere

site_logo

Matt Parkes . 2024-07-04

MORE AT Google

Second visit to a Brewhouse & Kitchen, two different locations in the UK (first was in Plymouth). We love the idea and the selection of beers and food, a child menu is available as well. Unfortunately, we did not get off to a good start at this location. UK was playing in the Euros this night, so it was reasonably busy but not full. There was plenty of seating in the restaurant area so we elected to sit there. The hostess seemed overwhelmed and it took several minutes for her to circle round to us and seat us. She started by asking if we had a reservation - apparently all the tables with views of the TV were reserved. We said no, and were seated in a corner. Although we were there for several hours, all the other tables remained empty for the evening. The biggest issue was the food service. One of the items we asked for was halloumi fries. Not available. So we asked for cauliflower wings. Not available. Finally, we settled on regular chicken wings and those were available. This all took over an hour to settle! In that time, our other dishes came out, and just as we asked for the bill and were getting ready to leave, our chicken wings arrived.

site_logo

Jason George . 2024-07-02

MORE AT Google

Great food and lovely atmosphere. Very quirky. However i have to say the shocking level of service really lets it down. My partner and I came this afternoon. He ordered a burger and i ordered a dessert. The dessert didn't come out with the main (maybe they thought it was for after for one person which is fine) my partner finished the food and the amount of times our table was walked past and ignored. Then my partner ordered a dessert also. His finally came out and he asked where mine was. The waitress started asking us for reciepts... We payed for food, drinks etc. Why would we make up that we ordered a dessert. Stressful trying to look for reciepts for a bakewell... They have the order in the kitchen. Maybe if you actually check and keep an eye on the tables... Not the first time this has happened..

site_logo

Shan louise . 2024-06-30

MORE AT Google

Had lunch here, the food was nice and so was the decor. The staff here are friendly and the service is good, and there is parking available at the back which is handy.

site_logo

Andy Raju . 2024-06-26

MORE AT Google

This place is a head scratcher. It's a go-too because there will always be a place to sit as its so big but because its so big, it consistently struggles with service levels. The food is medicore and the beer is for a brewhouse, also mediocre. Burgers are OK! Nothing spring to mind when I think, I need to go back for 'that' pint. They used to have branded beer on tap when it first opened and now they have all in-house beers which are acceptable at the best of times. Sometimes you just want a pint of something recognisabale. I don't think they've got the balance right yet. On a lighter note, the Northern female manager is the best manager they've had since it opened. Protect her at all costs!!! She actually takes care in trying to make sure customers are having a good experince and is very warm to speak too. Hire more like her! Oh, and a smaller screen outside than previous years for England games??? Baffling

site_logo

Jimbo Tcg . 2024-06-23

MORE AT Google

We go to the Brewhouse quite often, it's our local so I cant comment on the rooms. The pub inside is spacious with plenty of room and the staff are always very nice and helpful. The meals are very good with plenty to eat. There is a happy hour to look out for with speciality beers - try the wheat beer, very nice. We go mainly for the gardens in the summer which are very nice to sit outside in the sun.

site_logo

lizzie gray . 2024-06-22

MORE AT Google

The quality of the beer has gone down in a big way .My last 2 visits have been very disappointing, only tried 1 pint each time !!

site_logo

howard carter . 2024-06-21

MORE AT Google

We went here for a family meal recently, unfortunately it was a very disappointing experience as compared to previous visits. Whilst the service was the one redeeming quality of our time here, it cannot be said for anything else. The food was incredibly bad considering the price and the glasses that the drinks were in were water-stained and dirty. The chicken burgers were burnt on the outside, causing the batter to fall off, and the inside was watery and tasteless. The rainbow slaw was nowhere to be seen in the burger and the bun was soggy. The beer can chicken was soggy in places and dry in others, causing some deliberation over whether it was safe to eat and the fish was battered with dry, tasteless batter accompanied by some room temperature chips. Our hopes were high as we have visited here before and it was really good food, but this time it was terrible. Whatever has happened to brewhouse and kitchen is a real shame. I will not be visiting here again unless some serious changes to the food quality and the cleanliness is much improved, what a shame!

site_logo

jazz rodger . 2024-06-16

MORE AT Google

Went for dinner Friday 14th. Friendly staff. Maintained good service despite busyness of the pub. Food was nice. My only complaint would be that where we were seated in restaurant close to the back door, meant that we were subject to the waft of cigarette smoke from the outside deck. Watched football there after. Buzzing atmosphere and really good live music after the match.

site_logo

Samantha Berry . 2024-06-15

MORE AT Google

Nice roomy space with good beer choice! But I think “manager” bought a little blackboard easel around to say Irish music on…he left a table cluttered and not a Hello, Hi how you doing …needs a course in customer service me thinks

site_logo

Christine Dalton . 2024-06-13

MORE AT Google

Ended up here rather than Bournemouth branch due to cancellation , happy with the outcome as Southbourne is far bigger and nicer layout Booked for the brewery experience day , great value for a day's education on brewing Richard our head brewer was great , explaining all the pros & cons of brewing It's a hands on experience Cheers Brewhouse

site_logo

Robert Young . 2024-06-10

MORE AT Google

Watched the superbowl here was an amazing time

site_logo

nathan newman . 2024-05-30

MORE AT Google

Brilliant staff and super food, not to mention great beer!

site_logo

greenalan35 . 2024-05-29

MORE AT Google

A Quintessential British Experience at a Pub Hotel From the moment I stepped into the pub hotel, I was enveloped in the warm embrace of British hospitality. The establishment exuded a rustic charm, with its rich wooden interior's The staff greeted me with genuine smiles and were quick to attend to my every need, making me feel right at home.In particular the General Manager Matt England. My room was a delightful surprise; it was spacious, immaculately clean, and thoughtfully furnished, blending traditional aesthetics with modern comforts. The bed was a cloud of softness, promising a night of restful sleep. Dining at the pub was an experience in itself. The menu featured a splendid array of local cuisine, each dish prepared to perfection. The fish and chips were a crispy delight, and the ale pie was a heartwarming treat that left me feeling content and satisfied. Evenings at the pub was lively. The selection of ales and spirits was impressive, and the bar staff were knowledgeable, recommending the perfect drink to complement my meal. The location of the pub hotel was ideal, nestled in a picturesque village that beckoned to be explored. In conclusion, my stay at the pub hotel was nothing short of wonderful. It provided a perfect blend of comfort, character, and conviviality. I left with fond memories and a longing to return. For anyone seeking a slice of authentic British culture, this pub hotel is a destination that should not be missed. I hope this review captures the essence of a delightful stay at a pub hotel.

site_logo

Harry Bunger . 2024-05-29

MORE AT Google

Amazing venue, manager Matt England was fabulous and the Funny Boiler comedy night was fantastic

site_logo

Victoria Garofalides . 2024-05-28

MORE AT Google

We booked a table for 5 people to eat during an evening. Upon selecting items from the menus we ordered at the bar. This led to us discovering that three out of the 5 meals ordered were not available and out of stock. We duly went back to the table and three people ordered a second option. Back to the bar we went to reorder for a second time only to find find out that our second ordered meals were also not available and out of stock. I asked what food from the menu was actually available to be informed that until we ordered it the staff wouldn’t be able to tell us. So back to our table we went for the third time then back to the bar to order our third choice of food to which hurrah, was in stock. It would be so easy that if an item is out of stock to cross it off the menus so people wouldn’t have to repeatedly try and order food that wasn’t available. Very poor organisation and management.

site_logo

Mark David . 2024-05-24

MORE AT Google

Great local pub. Absolutely huge so even when it's very busy you can usually always find yourself a spot. Good food and the staff are all very professional and welcoming. You never have to wait long at the bar and there is a large range of quality beers. We'll worth a visit it has a good atmosphere.

site_logo

Alex Gibbs . 2024-05-24

MORE AT Google

Great pub, good food, great location, polite and helpful staff.

site_logo

Julie green . 2024-05-09

MORE AT Google

Cocktails seemed to be rushed. bland tasting. Customer service wasn't great. no checkback or interaction. seasoning missing for Food. All in all a nice place to chill but wouldn't come back for drinks

site_logo

Tilly . 2024-05-02

MORE AT Google

Food was better than average but rosemary was missing from rosemary and cheese chips. Very poor cocktail, was not mixed/smashed and no check back. Very quiet today so no reason for poor service/drinks

site_logo

Lee Howard . 2024-05-02

MORE AT Google

It is a fantastic place, generous parking within walking distance. The ambiance is amazing. Local brewery and food adds to a very good experience. Highly recommend it.

site_logo

ZAK . 2024-04-29

MORE AT Google

The staff were very helpful and welcoming. The apartment I stayed in was great and the location was excellent. I would go again.

site_logo

RK B . 2024-04-29

MORE AT Google

great food as always, 👍 the dj played some good music but needs to upgrade his set up as the volume was too loud and tinny. new speakers required

site_logo

justin riddell . 2024-04-28

MORE AT Google

Where do I start… We got our hopes up because the roasts coming out of the kitchen were looking absolutely amazing.. However.. what we received was a total mismatch and a complete failure of what a roast should really be.. The veg tasted like it was cooked in curry powder which did not compliment the food at all.. the chicken was dry and cold as was all of the food hence why it was barely touched.. the stuffing was dry and like a brick.. you could play snooker with them… Potatoes were new potatoes with no seasoning and were firm.. yorkies looked like they had been sat on by an elephant.. oh and the chefs forgot to put the green veg on our dinners too.. The best part about the dinner was a the gravy because it was the only thing that came out hot.. The waitress serving us was an incompetent liability.. she had no idea about service or customer experience.. not to mention the fact the restaurant allow her to work with stupidly long nails which were touching every surface and then ending up touching people’s plates with food on.. let’s hope she washes her hands.. Glasses were dirty and had lipstick marks on them.. The manager tried to sort everything out and I told him we weren’t paying for one of the dinners and that he can put a discount on for the complete disappointment of a Sunday lunch.. Avoid brewhouse if you want a decent Sunday lunch.. I’d recommend going to Post or Larderhouse or Dicky’s for a decent experience… What a waste of money and time..

site_logo

Absolutely Dragulous . 2024-04-28

MORE AT Google

Lovely lunch very friendly staff nice atmosphere excellent service received from Becky and Mia

site_logo

Melanie Dillon . 2024-04-26

MORE AT Google

Have eaten here several times and always been good. Last nights meal was spoiled by the starters and main being brought out at the same time (having opted for them to be served separate when asked while ordering). Result - stone cold main course by the time starter was eaten. Disappointed

site_logo

Paul Abrahams . 2024-04-26

MORE AT Google

The staff are so lovely and friendly

site_logo

Caleb Malova . 2024-04-21

MORE AT Google

Lovely apartment, spacious with everything you would need.pub downstairs for meals and drinks... The staff were exceptionally friendly and helpful!

site_logo

Alan . 2024-04-11

MORE AT Google

Excellent place, food is amazing and super friendly staff.

site_logo

Steven Williams . 2024-04-03

MORE AT Google

Great evening celebrating a friends 50th. We reserved a table ahead and the pub was buzzing, the team were friendly and efficient despite the large numbers of people celebrating Good Friday. The singer was excellent, and we had a really good time, great drinks, jokes with the girls, a bit of a dance, what’s not to love? 💕🍾 Thank you team!

site_logo

kelly ager . 2024-03-30

MORE AT Google

I love the Brewhouse, the vibe and the staff and have done for many years. For some reason the cask and tap ales (XPA, Prince Ranjh & Tropical) all tasted absolutely foul when I came in with my kids this week. Admittedly it’s been 3 months since my last visit (I went dry) but I sincerely hope I haven’t lost my palette - I loved hangdog tropical in particular but they all had a chemical taste to them this time round. Will give it another go - hoping it’s just me. Such a great community hub!

site_logo

james carnegie . 2024-03-29

MORE AT Google

As always - very friendly, helpful staff. Great atmosphere. Superb beer - brewed on the premises. Would be 5 star if parking was easier, but the location is otherwise great!

site_logo

Chris Hobson . 2024-03-19

MORE AT Google

Hi - I received an email from you about 5 days ago asking for feedback about my last visit. I wasn’t going to leave a negative Google review but instead my email to you was ignored. We came for brunch last Saturday. We had to ask for brunch menus as there were none on any of the tables. It took the chap about 5 minutes to get us a menu. We sat down at a table that was unstable so we moved to the neighbouring table. That table had not been cleaned from the night before. After 30 minutes waiting for our orders I had to ask for a member of staff to check for our food. The waitress came back and said “5 minutes”. It was clear the orders had not been received by the kitchen. There were no other people ordering food as far as we could see and very few customers drinking. The food came 10 minutes later. My order was wrong and actually the food wasn’t great. My sausage was burned and my eggs were almost inedible. We are regulars but Saturday’s service was pretty dreadful. The fact you don’t respond to emails isn’t great either.

site_logo

Alan McBride . 2024-03-08

MORE AT Google

Similary restaurants in South West

restaurant_img
4.3

241 Opinions

location-iconExeter Road
Other cuisines
outdoor_seating_210954takeaway_210954delivery_210954

Dead atmospehere and rude staff

restaurant_img
4.3

2452 Opinions

location-icon529 Christchurch Road
Other cuisines
outdoor_seating_203139takeaway_203139delivery_203139

Nice bar, with live music and good atmosphere. Good pint of beer and good collection of gins

restaurant_img
4.3

2318 Opinions

location-icon18 Seamoor Road Westbourne
Other cuisines
outdoor_seating_312281takeaway_312281delivery_312281

Always come here for the best dirty burgers in town, I’ve brought countless friends and family members. Eden served me and my partner tonight and she was the absolute sweetest - so friendly and happy!

restaurant_img
4.3

1061 Opinions

location-iconOvercliffe Drive
Other cuisines
outdoor_seating_201418takeaway_201418delivery_201418

Enjoyed a good visit with very nice festive food, lots of bubbly and a great experience all round, a lovely venue with great staff.looking at options to stay here next year for Christmas! Made to feel very welcomed

restaurant_img
4.3

532 Opinions

location-icon72 Old Christchurch Road
Other cuisines
outdoor_seating_197313takeaway_197313delivery_197313

What a delightful place for brunch - staff lovely - lots of choice - all food was delicious - the best vegetarian breakfast I’ve ever had and fun quirky surroundings. Highly recommend. 🙏🏽