Cake Box Crawley in Crawley

I ordered a cake from this outlet 10 min away to receive it at Hilton Gatwick as soon as possible. Checking on Uber eats, they had stopped taking orders through uber where delivery fee was only 1.29. I still wanted it so I paid 12.95 delivery fee and then ordered and paid this approx 50 pound bill for the cake. I had called them beforehand to ensure my situation was communicated and that I needed it before 5. The employee said it was dispatched already at 3pm which meant it should have arrived no later than 30 minute maximum. I stood by the entrance thinking this would arrive any moment. I called back twice and all the employee said was it is 5 minutes away. I got calls from 2 different delivery drivers asking about drop off charge. After paying 14.95 for delivery alone they wanted me to pay extra for drop off. I said i was happy to collect it from afar if thats the case, nothing for the next 2 hours. I waited at the entrance until 5:45pm before the delivery driver handed the cake to me and said it was not his fault, he's just the delivery driver. Moreover, on the first phone call 2 min after the order i had with the employee, i had made it very sure to communicate that i had to commute to guildford via train and needed the packaging or bags if possible. She ensured that would be the case but when it arrived it was just the box. Terrible terrible experience for a popular franchise as Cakebox. Pathetic

Bhavana Made my daughter’s birthday cake I couldn’t be happier very happy customer here. I would definitely recommend coming here for any event cake. Yvette

The cake are not fresh. Even though the staff will tell you that they are. Been let down more than once.

Easy to order, ready on time and totally delicious. Capped a momentous day spent celebrating at the Windmill.