Choices Chinese Takeaway in The Vale of Glamorgan

Ok 12 of us Christmas dinner , we had been sat down 20 minutes late, crammed into a spot suitable for 10 , tables all uneven so plates rocking , climbing over each other ( whilst people of 6 sat in luxury with space for 12 ) … food , ok food mmmmm where to start , starter was ok , but the dinners all came out maybe all 12 served in 10 minutes , some plates missing parsnips , roasties , some veg … mentioned to waitress , some things that looked like potatoes but looked like they hadn’t seen the sun never mind an oven , by this time most of the food was either tepid or eaten, so now we have a bowl of microwaved parsnip some roasties .. I don’t like to complain and to be honest it was busy but *no excuse for not serving as advertised! Ok , waitress then gets manager , he comes over and gives it “ I have on good authority that all meals left kitchen complete !” , complete sh*t YES , complete as advertised NO . Then delayed so we couldn’t have a round of drinks and as a good well gesture offered to delete the £22 charge for the bowl of cold sh*t !NEWSFLASH , we had paid upfront ! @£58 a head , I wouldn’t eat there again if it was free with AI lager . I have drafted an email to head office and I’ll strongly be blasting the lack of toilet facilities, the state of both male / female toilets / the poor food / poor management/ poor presentation/ poor microwave…. If the waitress hadn’t of tried to resolve in the professional manner she used ( kudos ) it would’ve been a different story and uproar would’ve resulted . In closing the food was poor at best , the drinks and bar service ok , waitress good as gold , manager a total slice , pub itself is run down and in desperate need of modernising and deep cleaning . * footnote , eating my poor food and listening to a drinker not in our party telling stories of his sexual conquest and fights wasn’t the angelic picture of Christmas. *footnote 2 , if you ever have to pay upfront you are more than likely to have a poor meal anywhere ! But I’d have rather of been anywhere other than there . SH*T

This used to be our go to Chinese... Atleast weekly... for over a year! NEVER EVER AGAIN ordered our usual including a chicken curry. What arrived can only be explained as a broth of curry coloured water, a few mushrooms, few carrots and a cube of chicken. Phoned to say wasn't happy (have never had to complain before) and was told they were happy with what they had sent out. We sent a video of the pot that was sent and even the lady on the phone (Rachael) said "oh christ that's awful" and said she would speak to the manager/chef. She spoke to them and their response was "tough, not sending anymore out and you must have eaten the chicken"!!! Absolutely disgusting customer service, even the lady on the phone was embarrassed at how awful they were, said they have had lots of complaints recently. Only good thing going for them was Rachael who was the poor middleman dealing with this. Never ever thought I'd post this but AVOID LIKE THE PLAGUE!!!! Video posted to FB page of the disgusting slop they sent out.

Absolutely disgusting cold food The full order wasn't delivered even 1 of the missing meals arrived an hour and half later what a joke of a place I will never order from them ever again.

Chinese and Fish n Chips Take Away. 4 star rating is for the Pie n Chips. We do not order Chinese food here as not nice. I've not had over the years a decent Chinese from here. But Pie n Chips pretty good.

Can be nice.. can be disappointing. Have decided to stop eating here because it's too hit and miss. Owner seems to rant in the Google comments that it's all "fresh" and "piping hot", but it seems I'm not the only one. So I guess it won't improve if the owner is so in denial and stubborn about that. Quality also seems to be guaranteed to be poor on a Sunday, when the chips on a few Sundays have seemed like they're either over done, or they're just old ones. Price is expensive despite (again) the owner's protests in the comments. Plenty of chip shops in the area selling bags of chips for much less than the £3.50 mark. Never had a problem with the customer service, although weird to hear the owner in the comments saying how everyone was rude, yet they seem to be the only one coming across as being rude and sarcastic to people. Makes this place even less appealing to hear an owner like that. Doesn't make me want to support their establishment. Edit: It's been a few months and thought I'd come back and comment, since it's a Saturday night and the chips are pants. All over done or old, not sure which. Took another star off. Also, nice of the owner to prove me right about their attitude with their reply below (oh they've deleted it now🤦🏻😂🐔) I wasn't even complaining about the quality of the potato... It's the inconsistency with the standard of preparation that's the problem. Shame they don't just take feedback on board. Guess I will have to 'go somewhere else'. Funny thing is, they think they've won by telling me to go elsewhere. Oh and thanks for letting me know about foodhub, I'll be sure to head over there now and give you 1 star, since you "only take those ones seriously"😘