Costa Coffee in City of London, Westminster

Doesn’t accept Costa gift vouchers

The taste and service are good. The place is very small. There is no seating in the hall, only limited tables on the sidewalk

Too busy stocking the shelf to serve me, so i went to Starbucks instead. Full shelves must be more important than money....

Just incredible, I would love them to come to France!

costa has been very unpleasant. this branch anc many others has unqualified employees

Not your average Costa! It’s a small one but clean and very quick service. The staff are friendly and welcoming. Coffees are good too. Just be aware there are a lot of ‘homeless beggars’ at the front and I wouldn’t advise helping them. As they practically force customers to buying or giving them change.

Absolutely dirty! Croissant and au pain chocolate has fleas buzzing on them and when I reported it to the baristas they were least bothered! I just bought a hot chocolate (17:44, Sunday 24/09/23) and it’s NOT HOT. The place is not clean at all. Absolutely absolutely disappointed.

After I drank a mocha coffee on Saturday, September 2, 2023, at 6:45 p.m., my stomach began to hurt and I had diarrhea that continued until the second day of Sunday, and it spoiled my weekend. These symptoms only come from food poisoning or lack of hygiene. The matter must be investigated and the necessary measures taken

CASHLESS. Rated appropriately for this. Without the choice of being able to use cash or anonimity with how you pay, you will not a choice soon enough. Also the location of this Costa is not where it shows on Google maps. It's the other side of the road and is tiny with no inside seating. The barrista is very nice though

My favourite place where to drink coffee

Buen sitio para comprar el desayuno o un refrigerio mientras recorres Londres,las chicas que atienden son muy simpáticas,disponen de bastante variedad de comida y bebida tanto fría como caliente y mesas fuera por si quieres tomártelo allí. Los precios son algo altos,pero como todo en Londres.

This Costa might be small but the service is great 😃

Costa marble arch is worth the visit, will definitely visit again just because of SEVILAY and her damn good hot chocolate, she is such a nice girl. If you’re around must try costa hot chocolate with extra whip cream.❤️❤️

Two ladies made my day yesterday 11.05.23, Leticia and Sevillar. They were always smiling and asking me about my preferences, which shows that they care about their customers. They are the best team I've ever seen. Their communication between them is excellent.

Cristina is always awesome and friendly.

Friendly and helpful baristas. Although the web site and the sign in the window indicates that there is seating inside, this is just a small outlet on the corner of Portman Street and Bryanston Street, with seating outside only.

Leticia and Andrea always provide a 5* service with a smile and always make my day when I go and visit them for my daily coffee break. They are stars and I couldn’t recommend them more! X

The smallest costa shop I have been to, not for me

Sorry whe don't take Cash..... why I asked..... because my manager said so. Wow

الكوفي جميل ومكانه رايق القهوه ليست جميلة لدي تجارب سيئة مع كوستا الاجواء العامة حلًوه لكن برد للغاية

Franchise of Costa coffee. They usually lacks some drinks or add-ons. Belongs to the Hotel beside it. They only have outside seating area. Costa app works but gift cards.

The best Costa I've ever been to. The nicest service, I look forward to going back there.

service slow and rude. you wait a long time for coffee and it is distasteful - I will not use this place

Bad service wrong item given coffee was basically water never coming to this Costa again

Worst Hot Chocolate Ever. I love Costa but this one is the worst. The hot chocolate tasted of nothing. Just hot water.

Great friendly staff and coffee was up to standard.

One of the worst experience ever , staff was extremely rude and impolite. They speak them language basically I asked 3 times a coffee and she was outside smoking cigarette , she took while to come back and she didn’t even wash her hand . Small of the cigarettes was awful and even apologised. I will never ever Come back to this place again . Tell them to wash them hand when they smoke and do not do it on front of the customer .

Hey there !! Not the first time but it’s always like that , pop up at the store at 7:20 and the machine wasn’t ready to serve coffee . The lady got a bad altitude, rude and impolite . For god sake your don’t want to see this faces in my morning days . I will never come back again .

Rude staff , worst customer service . From all this review so I’m wondering how you still keep this people working in this place close to one of the luxury hotel in London . Poor customer service , rude , awful …. I don’t know what to say more than that

The Costa points never work at this store they always lie and say machine broken , staff r rude . They need to get the Costa points working so we can collect when buying drinks

Great place to have a coffee, very efficient and friendly. Great service from Otilia,Alin, Bianca and Nassima. Great job guys 😀 Thank you

Really nice baristas , good coffee from Otilia and Bianca

I have been served by the best two best baristas ever, I had the most delicious coffee and they changed my day, being polite, friendly and with very good vibes. Thank you Otilia and Bianca!

Always close for breaks during the working hours Today close the door around 8 A.M

One of the worst costa coffee ever in london. they were good before. recently they are going worst and worst. the shop is a mess, staff definitely doesn't know what to do, plus they are rude to almost everyone. I stopped going there after yesterday.

They have let go some real good staff lately.

Very rude from the staff towards my pregnant girlfriend, if I was there, I would of definitely give the staff a real good smack

تقديم القهوى بشكل عشوائي لا يوجد قفازات ومكان تحضير القهوى مهمل ولا يليق باسم القهوى وتعامل الموظفين مع الزبائن تعامل شعبي و

The staff in store are not respect costumers and laughing without reasonableness

good location. it is bussy mostly but staff is friendly. lovely store manager hafize serve my coffee. it was delicious as always.

Always Lovely coffee Good service

Yesterday, I had two lovely baristas who were extremely friendly. I would recommend people to come to this location because the coffee was outstanding. The worker with the curly hair and her colleague were really sweet.

Ordered a mint choc chip frosty, they made the drink I had a sip and it tasted sour.. so I had few more sips to make sure it's not me. I went back to the cafe told the them that my drink is off. The silly girl asked me how do I know lol which is a silly question! Then i had the mix race lady saying it's not there fault. And yes it is there fault .. they should check the items before using it. She finally made me the drink, however she put caramel powder on top of my drink which it doesnt come with it. It was a simple drink I wanted and this hassle.. rude staff, unprofessional. So disappointed!

Great service and conversation from Rizwan and his colleque. Thank you to you both.

I'm marking down this place because everytime I stop by for a coffee there's something wrong happening: My till is not working, the milk machine is not working, ... literally everytime. I work cross the street from this place and everyone in my office has the same opinion. Luckily Pret a manger is around the corner.

Timi should have her talents bottled and some other stores made to drink it .. star of the day

Convenient location. Friendly staff. Coffee is weak, recommend asking for an extra shot when ordering any latte.

My personal favorite is a Mocha Cortado, thank me later.

Short queue, adequate seating and friendly staff

Served by the loveliest Barista! Chatty and friendly! Nice little shop. Very clean.

Lukewarm filter coffee on 2 occasions now. Unacceptable and so disappointing.

This place is ok . Decent service, clean but nothing special or outstanding

My favorite coffee shop in London. Better coffee than Starbucks.

Half of the price tags missing, only 1 member of staff, takes ages to get served.

The guys are lovely and the coffee is amazing. I enjoy every day my lovely Flat White....