Costa Coffee in Greenwich

I love all the staff at the costa in the O2 outlet, they are such a good positive team and the service is always amazing. It’s my go to lunch spot for work !!

Visletta is nice and service with a smile and other staff too. I like this place’s atmosphere very much!

A strange one from me given I don't drink coffee or tea but I was with a group of people who absolutely do and they all enjoyed their teas and coffees. The Costa offering is well known and this location is a great spot for a meeting in the area with some tables 'outside' - note you are still inside the O2 so under cover! Very pleasant staff and all in all, a solid Costa experience.

Rude staff, horrible customer service 👎👎👎👎👎👎👎👎

Joshua's service was very amicable

Alright shop but somewhat gloomy and staff was quiet and uneasy

Fast and friendly staff. Good quality coffee. No wait to find a table when we visited.

Very nice coffee at the high O2 prices. Generally not as busy as the other coffee shops

I visited costa coffee shop at O2 arena London 10/03/2024 the staff wearing a hijab is very rude she need a training course for costumer service. I just ask about my drinks and she raise her voice to me. Very rude costa management need to check your staff. Won’t give any star bad service

Very rude staff. No customer service skill at all.

It was fine, but there isn’t that much seating ‘inside’ and the ‘outdoor’ (within the dome) seating was pretty cold.

I ask for on scope of ice cream but they declined the order and told doesn’t have any ice cream

Went in the morning yesterday at around 10.30am. Got a oat larte with caramel. There was 2 lady's and one guy. All had amazing customer service and very efficient. Not seen a Que in a coffee shop go down so quick with just 3 staff members.

Despite being very busy, staff patiently listened to my request and made a custom coffee for me. Thanks Mehul!

Staff are friendly. Love a costa coffee ☺️

Amazing service Lovely staff ❤️❤️❤️❤️❤️❤️❤️ Best team

This is the best Costa. Mehul is the best barista around and he always gets it right. Deserves a raise.

Very bad staff attitude and rude . Whole store was empty. But only two tables were allowed to sit in. We were 7. Never again

I have ordered salted Caramel Frap and my mum black tea. Both drinks were delicious, high standard as expected. Love the location so spacious and relaxing in the centre of O2. So you can enjoy a light lunch after shopping or a rich flavour coffee in the morning. Staff friendly and fast.

A standard chain of cafe with a great selection of food and drinks. The staff are very friendly and this is a great spot for a quick drink while waiting for friends before a concert.

Always great customer service led by Valentino. Very clean, tasty coffee, all we need. Regular customers.

Fast and friendly service. Our coffee and hot chocolate were good.

Unprofessional and rude service.

Just waited 40-50 mins to get served and a single coffee. Unbelievably slow service by insufficient number of staff for the modest number of customers. 1 barista and 1 till open. No apology for the queue time despite pointing it out, response from staff was "I know, its mad". Well I'm mad and won't be bothering Costa again.

Did an online order to collect and have in store, The lady who made my drink was so grumpy!! Did my order wrong but that was a me problem, I paid for something that was out of stock, wasn't offered anything to replace it until I went up a second time. I would recommend the Costa just outside the O2 arena instead

Absolute joke of an establishment. Placed my order, wasn’t overly busy. 2 young males working the tills and one young female making the drinks. 20 mins pass and still no order. 4 customers who paid AFTER me all received their drinks before me. I approached the counter and simply asked what drinks she was making as customers behind me in the queue had already received their order. Completely ignored me, no acknowledgement, nothing. I pointed to my order receipt (which was written on a napkin) and again, no response. Another lady waiting also commented that she still hadn’t received her order, and she paid way before me. I turned to the customer and said yeah mine still hasn’t been made either. The girl behind the counter then launched into what I can only call a fit of rage and was shouting and screaming at me, telling me she will ‘make my drinks when she feels like it’. Extremely rude behaviour. Then starting claiming I began shouting at her first. Other customers even backed me up and got involved saying I didn’t. She was cussing and shouting and when I tried to speak she just cut me off and carried on screeching. I have never experienced such appalling disgusting behaviour in all my life. Once we left the establishment, whilst outside, she came out for a cigarette and again started the abuse, swore at us as she walked past. I have been a long customer of costa, but after that interaction, never again. Her behaviour needs to be dealt with as the way she acted was incredibly vulgar and unprofessional.

Worst order management ever experienced

Don't order the frappe. They put too much ice, and it tasted watery. Staff look like they are bored out of their mind. No warm welcome, no smile. When I ordered the frappe, the cashier said with the most annoyed face “ another frapple 😒 “ . Honestly go Starbucks at least they smile .

good coffee. lots of space. comfortably.

Disgusting seasonal maple and hazelnut latte. It is not latte, it is simple coffee with cream on top!!! Terrible!!!

very rude staff, and latte cappuccino tasted like water.

The sales assistant on the till was very rude and unwelcoming. I asked for my croissant to be heated and she rolled her eyes at me before doing it. Not good customer service at all, I'm sure there are better places to give my custom to

Very bad service and bad taste of coffee!

Customer service is awful. The staff will not smile. They roll eyes, make it clear they don't want to be there. The sarcastic looks and attitude is ridiculous. Absolutely 100% would not come back to this store. Dont bother wasting your time unless you want to feel like you've run over someone's cat because of how the staff look at you like c**p. 0/5

So many various of sandwiches and tasty cakes..

Massive wait, closed off seating areas and poor customer service.

After trying to order a Ruby hot chocolate with cream and marshmallows and a latte to a girl that seemed to be a trainee even though the badge she was wearing said baristta she had to ask three times what I wanted. Has it seemed her English was pretty inadequate it didn't help that I had to talk through a Pvc screen and next to another customer that was loud..when the order was made..I ended up with a normal hot chocolate and no cream !! Also it seems my bean stamp was also missing..even though the scanner pinged green....A poor service!!!

Great coffee, really clean and fresh, love this coffee...

Customer service is horrible no smile not asking for drink in or take away. Ask 3 times for single shot of coffe on the end get double shot. Staff are disscusting they problems in front of customers

Nice selection of sandwiches and friendly staff

Staff are horrible no manners really rude full of attitude they only work there don’t own the bloody franchise they way they carry on get off your high horses! Learn some respect and how to treat customers never going there again worst ever!!

Nice little Costa in the O2 close to the Icon shops. Staff were friendly and efficient behind their perspex screens. Reasonable selection of food. Tables inside the shop and outsider the shop but still inside the O2, so no smoking. The café is at the bottom of the escalators to the Adidas and Nike outlets, near the toilets. Sitting at the outside tables can still be quite cold.

Normal great Costa service, lovely coffee and tasty cakes. Service was really quick and friendly and eating area was clean and tidy. There's no toilet on site but one just opposite.

Awful. They missed things off the order and didn't seem bothered. Worst costa I have been in

Buena atención y exquisito el Café, interpretan muy bien el gusto del turista.

Slow service with staff that are unfriendly and do the bare minimum to assist.

Lovely hot chocolate. Even better one was free.

Cheesecake at costa with an Americano was amazing

Awesome coffee as always and the chicken fajita wrap is my favourite here... Highly recommended if you are here at the O2 Arena.

The customer’s services are very rude especially the Asian girl . She is shouting to all customers while she takes the order without understanding.

This Costa coffee is located on the ground floor of the icon shopping outlet within the O2 arena. It's a good size cafe with a large outside of store seating area (this area is still undercover and within the O2 but depending on the time of year will be cold due to large open external doors nearby).