Creams Cafe Bromley in Bromley

1 hour 35 minutes from point of order. Hot part of order was cold, ice cream had melted. Tried to cancel after 1 hour "order being prepared" point but was advised if I do all money would be taken and not refunded by help desk. Poor service, will not be ordering again, advise to give this place a miss.

Very fast delivery food all came perfect

Absolutely terrible never again am I ordering from here again,Don’t recommend it.

Overpriced. Got the red velvet cake all all I could taste was caramel, did not enjoy and the portion was small. Just a thing slice, not worth £7. My grandkids had the waffles which they were happy with.

milk shakes, ice cream completely melted!!!

Neetu was extremely polite and helpful, I felt welcomed from the moment I walked through the door. Delicious sundae and bubble tea, with some background music - good way to spend the day off.

Great service the food was so good.

Tried the seasonal banoffee hot pocket; good fuel before Xmas shopping!

lovely food, bustling atmosphere, catchy music and service was 10/10. i and my friend were served by shubam, he was absolutely lovely and very helpful when accommodating my allergy. thanks so much!

Shubam was very polite and patient with me and my friend as we are very indecisive and awkward.

Nice Ambient and staff named aravind went above and beyond to provide exceptional service

Had a good evening with our friends and food was perfect, delivered very quickly and server was really attentive

my ice cream came wrong . wrong flavours

Ice cream had completely melted and the hot cookie dough was stone cold. Order had obviously just sat there for a while. Extremely disappointed.

Really helpful staff, did not wait too long for food and all was prepared and cooked well, accommodating our children's needs (daughter has ASD and needs food not touching etc) with extra plates and bowls for the fruit etc. A lovely after school treat, thank you!

Quiet when we visited at lunchtime, but great food (ice cream, crepe and coffee) and friendly, efficient service.

Friendly staff, fresh yummy waffles.

I did have a milkshake missing, but has now been resolved

Amazing service. Very polite and friendly staff

Ordered a waffle to eat in and it arrived stone cold. How can I be in the restaurant and the food arrives cold? If your ordering for delivery from here you have no hope on it arriving warm. It was so cold that my ice cream and chocolate hasn't melted which shows it was sitting on the side for a while before being plated up. They were also very stingy with the sauce, they always give the smallest drizzle which makes the waffle soo dry and cant even taste the chocolate. It was so dry I couldn't even taste the sauce. And for the price I paid! Absolutely not worth it. Honestly don't waste your money.

Amazing waffle deal! Two waffles for £10 Mon-Thurs until 7pm. Perfectly cooked and delicious toppings. Friendly service. Highly recommend!

Wanted to eat in and got there at midnight. States open until 1am but it wasn’t open at 12. Went to Croydon instead as open until 3am.

Really expensive for what you get and the ice cream wasn’t very nice, the local ice cream van is better! Cake and waffles really sickly. Shame because I LOVE ice cream. I wouldn’t recommend. Nice atmosphere but that’s about it.

Always provide amazing service. Avind has always served me.

Staff are really friendly and very welcoming. They always make sure I’m happy with my food and service.

Great desserts, but the staff was disappointing. The customer service was notably haughty, which dampened the overall experience. While I might consider ordering online from another branch, I definitely won't be returning to this location.

Best in Bromley. Good Service and Food.

Awful absolutely awful service can’t believe how down hill creams has gone

Banoffee Ice cream was the best ever

Soooo tasty!!! 😋😋 Very friendly staff. I had the red velvet cake and a luxury hot chocolate - very good!

Nice waffle and ice cream. Good service.

Ordered gelato ice cream eat in. When it come to making the payment they tried to charge me extra discretionary eat in service which is on there menu. They didn't ask me! I questioned it and stated I didn't want to pay it as it is discretionary. So they took it off, but what if I didn't question it? They just add it to the bill. Even though they should ask you whether you want to pay the discretionary service charge before payment but this wasn't the case. Apart from that the service was good and so was the gelato.

Friendly staffs, yummy desserts, good atmosphere. Overall good experience. Always recommend.

I ordered a sundae and waffle. My boyfriend and I wanted to change the flavour from chocolate to pistachio. They didn’t let us, seriously? The chocolate sauce on the sundae was dreadful, and the ice cream was very average, not worth £10. The waffle came uncooked 😬 They made a new one very disappointed, considering we paid £21 for two items

I recently visited Sweet Delights Dessert Creams Café and was impressed by both the delicious desserts and the exceptional service. The cozy ambiance was inviting, and the staff greeted me with warm smiles. I tried the chocolate volcano sundae with vanilla ice cream, and it was divine—rich, gooey, and perfectly complemented by the creamy ice cream. The service was outstanding; the staff were attentive and helpful, making sure every customer felt special. Creams Bromley is a must-visit for dessert lovers. I can’t wait to return!

Place was horrible order milkshake but there was no ice cream just milk, service was terrible no one inside and took a long time to take order

Kids love. Good portions and friendly staff, even when it gets busy it’s still very good.

Paid for kinder white and kinder milk bars and only received half of each.. £15 🤦🏼‍♀️🤦🏼‍♀️

Never received my food but app said it was delivered. Driver delivered to the wrong address. Rider clearly shown on my cctv driving straight past me standing outside my house waiting for him. Restaurant wouldn’t help me, gave me customer care number. They wouldn’t re order. Never ordering from you guys again

I absolutely love the food and drinks from this place, but sadly, the delivery service and Uber Eats drivers have let me down too many times. I feel like both the cafe staff and the drivers share the blame for this. I've ordered two large Slush Puppy's on three separate occasions, and every single time they've spilled and tipped over in the Uber Eats motorbike, leaving me without drinks and needing to request a refund each time. I always provide photo evidence as proof. Either the Uber Eats driver has to cancel it, or I have to take a photo and request a refund. I understand that I live quite a distance from the cafe, so there's a lot of driving involved. But you'd expect the staff to use cardboard cup holders or something similar at the very least. Instead, they put the drinks loose in a thin paper bag, making it highly likely they'll spill in the Uber Eats bike's large box. It's just not packaged securely enough, and this is evident as they always spill and tip over by the time they reach my house. I've given them multiple chances by ordering again, but the same thing keeps happening. I'm losing hope in ordering from this place. That said, the one time I did get to enjoy the Slush Puppy's before all these issues, they tasted amazing. They have the best Slush Puppy's by far, which is why I'm so disappointed that the last three times I've tried to order them, they've spilled and I've been left without my drinks. I don't think I'll order from here again for a long time, which is a real shame. Until they start using cardboard cup holders or stronger bags, I won't be a customer anymore.

Not been delivered, where is it.

I had a Caramel Frape and was very good. The place is mostly empty, but the sweets are good and the staff is friendly. I just needed the frape with a bit more of caramel in the mix to be perfect. Do come in here and try their sweets. I will try the ice cream next time I visit! When that happens, I will also update my critic. PS: they have a big schedule, and are open even at midnight! Edit: the "heavy" milkshakes are delicious!

The quality of the gelato at Creams Italino is exceptional. Made fresh daily with high-quality ingredients, the gelato is creamy, rich, and bursting with flavor. A special mention must go to Keerthana, one of the staff members, who made our visit particularly memorable. Her genuine warmth and attentiveness added a personal touch that elevated our entire experience. She was knowledgeable about the menu and offered excellent recommendations, ensuring we sampled the creams best offerings.

They dont label the gelatos so you dont know what your eating!!!

Great Experience and Nice place.

Great food and customer service

The shop is clean, staff are really nice and welcoming.

Happy to try the ice cream here and the staff is nice

Good staff and delicious ice creams

Great service, staff are really nice too!

amazing service and i love the deserts

Amazing service and I love the desserts

We came with my daughter for the waffles, was Friday and very busy, but staff was working very quickly, we didn’t wait our food even 10min. Very happy with everything

Amazing food at Bromley, definitely recommend.

Great customer service here at Bromley, really appreciate it

Amazing love it I would come right now and get their amazing ice team a deserts

Very nice ice cream would recommend. Cool decor

It’s a nice and cool place to have ice cream

Amazing place and amazing service

Lovely service by Shubam and delicious ice creams

I love going here the dessert R amazing

I am a regular customer, and I always buy a thick Oreo milkshake.

I’ve been here before and I had their mango sorbet it was lovely and refreshing and tasted so yummy.

I have just had a scoop of their nutty ice cream and it was brilliant! Definitely recommend their ice cream. The Bromley Creams also offers nice tables to sit in which can be tricky in Bromley. Definitely coming back.

very unpleasant staff spoke their language while people were queuing and waiting to order, it didn't even feel like you were in London

Waited one hour and a half for melted Ice-cream and cold waffle i want a refund very unacceptable

The food was cold and the nachos was really poor it came with no cheese and tiny portion. No food was sent back as I called 3 times.

Milkshake missing. Seems like most of it is in bag

Sorry but I had a bad experience, ice creams tasted chemical, just like a washing up liquid! Staff was just unpleasant!

Really slow service waited over half an hour for drinks and a doughnut. Nachos ordered arrived 40 mins nachos not toasted with squeeze cheese

Dined in with my family of 5. Service was good and food came quickly. However when it came to paying the bill, they charged us full price for some of the items ordered even though a promotional offer was on display for the waffles, the staff member confirmed that this offer was still valid (Mon-Thurs), today being a Wednesday. I’m not a fussy customer, as the kids wanted to go out for dessert but When I asked for the breakdown of the bill, they replied that this offer was not valid on festive days (Eid) - which was not in the t’s & c’s, but no one had bothered to tell me this before, which is bad business practice in my opinion. Morale of the story for myself and everyone is check the bill and what you’re paying for before you pay for it because They’ll quickly take your money without you being fully informed. In future I will be supporting other family run and high street vendors that are just as good for a fraction of the price.

The order was being prepared for 35minutes. Which took it past delivery time! Arrived ten minutes late, absolutely freezing cold & tough. For £45 plus service charge, WAS NOT WORTH IT!!!

I WAS CHARGED £9.95 CANCELLING MY ORDER TO MINUTES AFTER ORDERING IT DISGRACEFUL AND THE FOOD WAS HORRIBLE TOOK 1 HOUR TO COME

very polite delivery driver,Thank you

all the ice cream melted and the milkshake spilt

ordered the Easter Sundaes. didn't receive as described. mini eggs were substituted for peanut M+Ms with no warning or contact. no milk chocolate egg pieces. and the half a creme egg is a mini version not the normal size shown in the photo 😕

I'm sorry but we got there for 6 40pm, sat us down at a table right next to another couple as they said other tables were reserved. Then they finally moved us when found out they wasn't. Charged us full price on Wednesday 20th March which was my birthday but it actually was 2 for 1, didn't realise till 7 05pm then said they couldn't refund us for the deal even though we ordered 6 50pm. But the poor rating comes from finding a hair in my waffle, ok they did make another one but they brought my wife's latte just before the waffles which was ordered 10 minutes before which we had to remind them about. Somebody might of had a better experience but that was mine 😳

Waffle was stone cold when it came and food was late as the driver went the wrong way

Good and Friendly staff Fast Service.

I get that it’s been driven and delivered so not expecting everything to stay in place but there is no white sauce on it. That’s the tightest amount of white chocolate sauce they might aswell of not put any

Thay changed management and system again (!) I came at 9pm hoping it's quiet. Menu changed and waiter was awkward. My crepe was fine, but had to wait for my tea more than half an hour. And asked few times. It still came on its own, no milk, no spoon, no sugar / sweetener so have to ask again! I ws nearly asked gor refund and walk out. There was about 30 people came at once and they couldn't cope. But I ordered well before those noisy bunch came in. Worst experience at this branch.

Chocolate Cake & Meringue Doughnut was amazing, quick service and delivery

Nice atmosphere and good customer service and love ice cream and waffles

The staff were polite and the waffles were amazing!

Crepes are cold ice cream completely melted. Rang to cancel as the driver has apparently been at the restaurant for an hour and they said they couldn’t do anything

I have been falsed into giving a rating of one star that i dont even want to.. It wasn't delivered I had to go collect from the branch and was spoken to rudely over the phone by a member of staff who said the driver isn't coming and nomore drivers are and that I'm wasting my time i should request refund. I have been ordering from just eat regularly for some time now and this is very unacceptable. Staff members names I believe are Shaban Vivek Axmi - who I spoke to on the phone and was rude and put the phone down . I will be looking to make a complaint to creams about this because if I'm being told there is nomore drivers coming, and whilst having to go and collect and sorting there, the driver turns up why are they saying this?? This has to be looked I to as I'm not impressed on this occasion, I have enjoyed using this service so I'm confused what happen and why this happened

Quick turnaround on order just before closing time. Great cakes.

Came here following a meal, lovely dessert waffle was crispy just as I like it, staff were friendly will be back

Cookie dough came out dry Edit: tried them again but on deliveroo. Ordered a biscoff crepe and some cookie dough. Got a crepe with very little biscoff and the cookie dough was about 1-2mm deep. For £25 I can't say it was good value.

Nice crepe and tea very kind staff

Great service! The staff were so lovely and made the whole experience very enjoyable!

I recently visited the desert shop and had a wonderful experience, largely thanks to the exceptional service provided by Abhiram. He was attentive, friendly, and went above and beyond to ensure that my dessert order was perfect. The desserts themselves were delicious, and the cozy ambiance made it a delightful experience overall. I highly recommend this shop, especially for the outstanding customer service provided by Abhiram.

Very pleasant and hearty welcome by the guy from cold section, smart and speed service done by Abhi, give a 10/10 for his customer service.

Had a pleasant experience at Creams,Bromley.The oreo waffle was extremely delicious.Great customer service by the staff,especially Abhiram.He was quick to deliver and is very smart and customer friendly.Overall experience was excellent.

Overall my experience at Creams Cafe Bromley was exceptional. The desserts were divine 😻the drinks were refreshing, and the service provided by Abhiram was top-notch…..keep going mahn….. I would highly recommend visiting Creams Cafe for a sweet treat or a refreshing beverage. It's the perfect spot to satisfy your dessert cravings! Happy dining! I will definitely see you guys soon❤️‍🔥🫰🏻

Oh I've been bromley local for awhile not common to see calm politely friendly staff who have great customer service. Especially having children and eating out isn't always as it seems there not much people who are understanding. I normally order online but whenever I'm local nearby I do order in shop and take some home. Great vibe and staff full of patience

Best I've had for a while bye bye kasper its creams for me

happy with the service, always tasty!

Staff served me a stale waffle and melted ice cream. If the courier is not punctual I should not have to suffer from poor quality food. Won’t be seeing me again

Driver was rude, got angry with me for not answering the door even though he didn’t ring the bell