Cromwell Place Café in Kensington and Chelsea

Excellent service - team was very very welcoming and warm to my pup and me. Really beautiful space too! Will be back for sure!

Great place and what’s even better is customer service

Almost finished and friendly atmosphere all in all….

Excellent hidden gem. The restaurant space is beautiful. Spacious, bright and airy with the style of the building nicely retained. Service was superb and the food from the short menu was excellent. Perfect place for a fresh, light lunch, which is what we enjoyed. Highly recommended.

The food is good, the dessert is brilliant but the coffee is a disaster.

Incredible atmosphere and excellent service! I visit this café often and always have an amazing time. The vibes are amazing. A special shoutout to the waitresses for consistently providing a fantastic experience!

LOVED it here! Gorgeous interior, great, modern food, relaxed atmosphere & friendly staff. A true hidden gem in the heart of South Ken - I'll 100% be back!

To be honest, the place is nice, the food is mid, and the service is extremely, extremely terrible. Few of the staff members were polite and welcoming. But the lady that was wearing nonwhite ( I think she is the manager, and it would be a disaster if she was the manager) she was extremely rude, at first I asked her for a seat for one, and then sat at a shared table, I did not like the shared table, so I asked her to move me to a separate table, after I asked her she didn’t say sure I will move you to another table, she started asking why? Then I said to her I wanted a more private table, and she said we don’t have a private table, she was acting like she didn’t understand my request. Then after that, I took my phone to take pictures of the place and she said you're only allowed to take pictures from your table, I said ok, and then she was looking at my phone to see If I was still taking pictures or not, I mean what kind of childish act is that? Two minutes later 2 people in front of me were taking pictures of the place outside their tables and no one told them anything. In the end, I paid my bill and asked for the receipt, after that, I walked out of the place and I heard someone calling me, and guess who she was? Nonother than her of course, she was saying ohh the table is still open you haven’t paid your bill like she was talking to me without asking any of the staff members, she didn’t even make sure I haven’t paid and she was talking to me like I would do this kind of act, what a shame.

What a stunning place and room to spend time in - a hidden gem for me! The host was lovely welcoming us in and the staff were very attentive. Delicious Margaritas and cheese. Highly recommend this place.

Excellent service, food and atmosphere 👌 All the staff was lovely 😊 enjoyed this place, we will definitelybe back! a tad difficult to find at first but when we did, it was a true gem 💎

We were excited to visit this new, beautifully refurbished cafe and quickly booked a table for our next lunch. The building is stunning, and we looked forward to dining in its elegant main room. However, despite booking a week in advance, we were disappointed to be seated not in the main room but in a corner at a small table with just one chair, right next to a large group of 10-15 people in the middle of a meeting. The setup felt awkward and uncomfortable, making us feel out of place. I asked if we could possibly move to another table in the main room. The hostess said she would check and, meanwhile, another staff member brought us a second chair. We waited by the table for an update, but eventually, I had to follow up with the hostess, who informed us that all other tables were reserved, though I noticed an empty table inside. Resigned, we decided to stay at the original table and make the best of it. When we opened the menu, we found the lunch selection quite limited. We made our choice and ordered, but within minutes, a staff member informed us that our selection was no longer available and offered couple alternative dishes, which didn’t appeal to us. After a quick discussion, we realized that this lunch wasn’t turning out as we had hoped, so we decided to leave. In hindsight, I’m glad we did. We found a fantastic restaurant just a few blocks away with a wonderful atmosphere, excellent food, and warm hospitality. Two stars for the limited menu and overbooking, despite the availability at the time of booking.

Fantastic service from the energetic, friendly and welcoming Rachele! Thank you!

Nice spot for a glass of something if you’re near the museums.

Nice interiors, horrendous staff. Got asked to move tables 4/5 times by staff to accommodate other guests. Didn’t get one thank you. They didn’t bring the food we ordered so had a drink and left.

My friends and I had an amazing experience at Cromwell. We really love the Persimmon and Ricotta Cake. The atmosphere was lovely, and it’s very clean too (I’m a germaphobe). In respect of their no photography policy, we enjoyed it because we get to actually converse with each other and appreciate the cafe as it what it is rather coming here for just pictures. (Though I had to take a few pictures of the food cuz it’s so good). Rosie, the waitress, was so lovely and welcoming, very attentive as well. My phone was at 10% and thank god, the staff help me charged the phone for me. I recommend this place to any young adults who are looking for a relaxing place to hang out with friends. Will definitely come back!

Super chilled out vibe here with a great tea 🍵 😋 selection. Small selection of pastries. Did not eat here but the lunch menu looked interesting.

staffs are so rude and arrogant. won’t come here again and not recommend to anyone. there’s no one on the seat and they are ‘not allow’ to take any pictures in the cafe. the worst cafe ever in London.

Staff is really rude, they don’t allow to take any photos as it’s “disrupting customers”. Please don’t visit this place - overpriced coffee and food better go to Pret nearby

A beautiful place, very friendly and professional staff... As for food ... Well it was fresh but for 13 quid I'd expect more than just bread, butter, ham ( although it was lovely) and three gherkins. Coffee was burnt (had a bitter burnt taste). I was contemplating asking to take the service charge off but the serving staff did work hard. Wouldn't come back for the food, only for the atmosphere.

After sharing some concerns about my recent visit to Cromwell Place, I was pleasantly surprised by the manager’s prompt and thoughtful response. They not only addressed the issue but went above and beyond to explain the situation and offer an apology. It’s clear they prioritize customer satisfaction, and I really appreciate the effort they took to make things right. I’m looking forward to returning and enjoying their wonderful cafe. It’s great to see a business that truly values its customers!

Fantastic Experience, food was incredible the service a joy! Stunning design in the room. Highly recommended.

Dropped in for lunch, what a great experience. Excellent food and service was outstanding. The room is incredible. Highly recommended. We will return.

Shame about the level of service. Food served looked to have gone off.

Great place, shame about the service lacks class and quality of wines were poor. The staff dropped wine and spoiled our clothes on the day and how it was dealt with was disappointing.

We chanced upon this place. The food was all utterly incredible and the customer service was next level. Everyone was so friendly and we were genuinely welcomed. Can’t wait to go back.

Beautiful cafe, a true gem in this area!

Lovely staff, lovely building, amazing trendy interior, amazing staff! 10/10 experience! Me and my best friend came yesterday morning through a reservation we made online. 1000% recommend the place! I have attached some pictures that can really speak for themselves!

Really gorgeous hidden cafe in south ken area, it’s just stunning inside - staff are courteous too and professional. The only thing I’d say is that their breakfast menu could be a little bigger, although they make up for it with some nice pastries.

Please inform at the time of booking that photography is discouraged and that the store is at risk of theft. My friend lost his wallet in this shop and lost two thousand pounds

It's quiet and has a great atmosphere... iced coffee is available, the interior is very pretty, and the staff are very friendly. It was so hot that regular customers made reservations🥵🥹🤍

Just perfect, in every way. A welcome retreat from London’s weekend crowds.

Is it really so difficult to hire someone who knows guest service and will look appropriate for the workplace?

Amazing atmosphere and great coffee!

Fast service, lovely atmosphere and interior design to sit and chat with your friends. Tasty jasmine green tea, average Macha tea. Affordable prices for the area, gallery.

Cromwell Place Cafe exudes sophistication with its classy ambiance and attentive staff, making every visit a delight. I found myself indulging in their matcha not just once, but twice, captivated by its exceptional quality. Despite its central London location, prices remain reasonable, adding to its allure. Whether you're working or simply unwinding, the cafe offers an amazing atmosphere conducive to productivity and relaxation. Highly recommended for those seeking a refined dining experience.

Service is terrible. Racist establishment with disrespectful staff.

Feel like being in paris Hidden beautiful cafe in london Service is so nice

Simply delicious creation by Rafa

Rafael was fantastic! Cocktail was delicious