Based on 2 opinions finded in 1 websites
Based on 2 opinions finded in 1 websites
Nº 438 in 476 in Stockton-on-Tees
Nº 18 of 18 Pizza & Pasta in Stockton-on-Tees
Opinions
Dominos thornaby has gone downhill. Ordered tonight, said delivered on the app. Contacted the store, we were told the delivery driver had returned to the store and delivered the order. We have cameras all around the house, so can prove there was no sign of a delivery. We were then put on hold for 7 MINUTES. What takes that long? We rang off another phone and got an answer straight away. Told we could get some more pizzas delivered but it would be 40 minutes plus. No apology or anything for the inconvenience. Just told we could either re-order OR get a refund that, wait for it … would take 5 days!!!! For something that wasn’t even our fault. We didn’t cancel the order or change our minds. We weren’t offered anything, not even a simple sorry. We won’t be ordering from this shop again. Disgusting customer service and on looking at the other reviews, we aren’t the only ones who have had a negative experience with this shop in 2024.
Lauren J . 2024-05-21
MORE AT TripAdvisor
Pizzas have been good from here in the past. Tonights pizza had far to much tomato base and the pepperoni does not taste the same.
Sally R . 2023-12-16
MORE AT TripAdvisor
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First time ordering. Delivery was running late but can't moan at this time of the year. They're busy so it's expected! Food arrived and it was cold but I ordered for later tonight so will reheat anyway. The standard of the food, taste, amount etc was really nice. Very tasty. I will try again at a later date to see if delivery is any quicker.
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Placed a large order, took over an hour, food was barely warm, and was missing 2 items, when phoned, the person who answered said one item will still be in the bag, will ring the driver and get him to bring it back, when raised concern about the item being even more cool, I asked for a replacement was told we can get it sent we can add it to credit on the account, and that one item was probably left in the bag, out but will be a while, about half an hour or so, no consideration for the fact that almost £60 was spent, the service was shocking, the food was cold and missing items, offered credit like we would order again. Funny guy
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Great place like the big clothes section and the restaurant inside it.nothing wrong
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Pizza was unbelievable! Gorgeous flavour and base! Can’t wait to come back next week!!
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