Faradays of Bridgnorth in Shropshire

I have frequented various other restaurants in your company's portfolio. In particular an absolutely outstanding meal and service from all staff at Prestatyn. My family decided to treat me to a birthday celebration at your Shrewsbury restaurant. One member of your staff should be congratulated on his excellent service and good customer care, he offered me a complimentary cherry farewell drink, after seeing it was my birthday. Other than that the experience was extremely poor, several meals not available, service wait times were dreadful, a male member of staff with red hair was rude, arrogant and unhelpful. Indeed when my family arrived with a pushchair they were made to feel most uncomfortable and unwelcome. Your toilet facilities upstairs lacked any changing facility for baby's. I note that the downstairs part of the restaurant was not full and you could have easily accommodated our party or 6 people. You state health and safety with regards the stairs, yet you seem to lack any such regard for your customers. To say my meal was basic would be an understatement, steak and fries. Whilst I did not want rocket salad, no alternative was provided or offered. Alot of meals on your menu were unavailable. I believe that you would have charged £5 per person in the event of a cancellation. Surely the sheer amount of products unavailable due to you having no ovens to cook buttermilk chicken and no pasta, should have entitled us to go elsewhere. If you do not sell an item, you should not falsely advertise it online on your menu or in the restaurant either. My thanks for ruining my birthday celebration. Please forward this to head office.

Ordered online and gave 2 hours notice. Food turned 45 minutes late and cool. Had phoned twice and told them it was our first time with them and I would be putting bad review regarding delivery time After heating in microwave chicken wings were inedible. Main courses had no taste, husband added chilli to his so it became a bit more authentic. I'm not sure if I put blindfold on that I could have said what I was eating. Very expensive for poor quality and very disappointed. Do not recommend anyone go there unless you want bland, coloured food and you don't want value for your hard earned money.

An excellent eating and drinking experience. The owners and staff were so helpful and the was tasty and good value. Good beer. Dog friendly, and our two were made a fuss of!

I lost my bag and went there the next day and the staff were lovely and helpful, I went back the next week with said lost bag and bicycle and I didn’t have a bike lock yet the security took my bike in while I enjoyed the establishment and returned it when I wanted to leave Thankyou so much for having me

Found by accident while out driving around the area. Popped in for a quick lunch about 2.30. Quits a few people in there. Burger and chips were nice. Coffee was good. Toilet was clean also. Would be a good destination if it wasn't pouring with rain as could sit outside.