Fireaway Ashford Kent in Ashford

**WARNING: Avoid this place at all costs.** I thought I'd give them a second chance after a nightmarish experience with a burnt pizza years ago, but it turns out they've only gotten worse. This wasn’t just bad—it was a complete disaster. Ordered via Deliveroo, and after waiting a grueling 2 hours, I called for an update only to be told they hadn’t even *started* making it. When I asked them to cancel, they flat-out refused, leaving me trapped in a frustrating 30-minute back-and-forth with Deliveroo to finally get it sorted. But here’s the real horror: other reviews reveal a pattern of pure negligence. Stories of people with *severe allergies* being served food that could literally kill them. Burnt, inedible pizzas. Deliveries so late they might as well have not shown up at all. This isn't just a bad restaurant; it's a ticking time bomb. If you value your time, your health, or your sanity, stay far, far away.

Wish it could be no stars Left me in a&e after waiting 3 hours for my food to arrive...

AVOID! I'm going to let the pizza speak for itself. Rude incompetent staff. My friends (3 might I add) warned me against ordering here but my hungry brain did not listen to reason, I wish it did. This took 3 hours to deliver, is missing the toppings I paid extra for. The piece that sort of looks in tact also just looks sickly, I didn't actually trust eating any of this so threw it out. Which honestly I don't care but there was something definitely off with this pizza.

If you want your pizza hot and on time, AVOID ordering from Fireaway Pizza. I placed my order at 9 pm, and it finally showed up at 11:30 pm—stone-cold. The cheese, which there was barely any of to begin with, had turned hard and rubbery. The ‘crispy’ wings were soggy, and repeated calls to the store before they closed went unanswered. They even gave an extra box of wings by mistake, which means they probably messed up someone else’s order too. Total disaster from start to finish.

Couple things.. First time ordering tonight, delivery exactly as expected. The Pizza however.. what a banging pizza! I'm a Karen & i never normally leave a review unless I've had a bad experience 😆 but I had to tell you how good it was & that it tasted like you actually give two shoots about pizza! The cats agree as they tired to steal some.! I was deeply saddened when my usual pizza place shut down & nothing has ever replaced it. Today... is that day. Also just to add.. we have a miserable time trying to cater for my daughters dairy allergy, as its an allergy & not a tolerance, any vegan cheese pizza we find never allows us to add normal meat, just vegan. You guys give the options for her to have anything with her vegan cheese! We will meet again. Probably more than we should.

Food came 40 minutes late with no apology

UPDATE: Still not been contacted or replied to by fireaway Ashford. 3 weeks on. It's a real shame to have to write a negative review, but I feel it's right to give people a fair representation of Fireaway Ashford. We used to order from the Maidstone branch and loved it. Each time we have ordered from the Ashford site things have been wrong in the order.. usually it's a side, and they upgrade a vegetarian side to a meat side, which for some would be amazing but is no good to a vegetarian. We let that slide, as we still had the pizza. Well tonight after a very busy day we thought we would give it another chance. Neither pizza was correct, and there is no way to call or contact Fireaway Ashford to get them to make it right. I have made a complaint through their app, but that leaves us with £30.00 worth of food we cannot eat because it is someone else's order. So sick of delivery places seemingly thinking they can throw any old thing together and sending it out. Will not be using them again and expect my money back. Will update if I get a response from Fireaway Ashford.

Delivery just on time, food was hot, drink was cold. No problems :)

Really bad experience the worst pizza I ever ate thin like a paper no toppings, burnt and really late delivery.

Fireaway Pizza… more like Far Far Away Pizza, Great food but 2 and a half hours to arrive! Phoned 5 times chasing updates. Was told it was delivered when it wasn’t. Then had to reorder it all again. Was told excuses like the driver gave the food to someone else. It was the drivers first day. The driver had just left etc etc. Update : ordered again from them the following month. One and a half hours to be delivered. Called after an hour and they said, they were waiting for a driver to come get it and she will be there in 5 minutes. Seems to be a common issue with them. Gave them another chance but won’t be ordering again.

Online ordering was terrible, selected pizza, created account, website lost my order start over from select branch. Had to literally type my postcode 5 times to place order. Pizza took over an hour to get to me, driver got lost at an address 500 m from the store. Pizza still slightly warm and tasted ok Didn’t taste ok on way out 4 hours later. Full on projectile vomiting and tearing of stomach lining. Worst pizza ever

Very nice pizza, quick service, nice interior. Price was worth it

As someone that eats a lot of pizza and have eaten it in over 100 different places and many different countries this is the best pizza place both times I have went the pizza is absolutely perfect

Great pizzas never turn up on time !

Great service Great tasting food Excellent customer service

Service has been diving again recently. Food takes up to 2 hours to arrive. No one seems to know what's going on or they just lie. Chasing an order tonight the phone number isn't working now.

Ngl food was calm, a bit burnt but it took 2 hours to get food but only 8 minutes drive

Don't order unless you want to wait 2 and a half hours for food and be lied to during the entire process. Several phone calls were made where we were given several excuses about why it hadn't arrived including that there was a big accident on the roads (there weren't) they were busy etc. very frustrating. Then the food finally arrives, it looks like the images attached. Would not recommend. Absolutely awful customer service. What an absolute waste of money.

I recently had the pleasure of experiencing FireAway's products and services, and I must say it exceeded all my expectations. From the moment I placed my order to the swift delivery, every step was seamless and impressive. The quality of the products is unparalleled the attention to detail and craftsmanship is evident. Not only did FireAway deliver on their promise of top-notch products, but their customer service also deserves accolades. Specifically the guy with long hair,The support team was responsive, knowledgeable, and went above and beyond to ensure my satisfaction. FireAway has undoubtedly set a new standard in the industry. I highly recommend their services to anyone seeking excellence, reliability, and a delightful overall experience. Kudos to the FireAway team for redefining excellence!

Really good and consistent quality, reliable service and run by a really nice bunch of people. Always recommend. (And I'm fussy about pizza)

10/10 pizza not too filling, but hits the spot.

Great guys, making great pizza! Can reccomend the meathead - fill your boots!

Nice atmosphere beautiful ❤️ view .

We have been ordering food for the last couple of months the food is Delicious and so tasty I will recommend it to all.

Pizza was amazing! Staff were really friendly and polite; gave great recommendations, brilliant service and the food was on point! Highly recommend this place to anyone wanting the best pizza and sides in town! 10/10! Keep up the great work guys!

This is my third time I order the pizza taste and the stuff are really nice and kind 🍕

The pizza was really nice and the stuff was friendly this is the best pizza and town

Is the best pizza and town nice stuff and everything is clean the order was nice and quick.

Pizzas were really nice. Chicken and milkshakes were really good too, highly recommended.

Pizza was incredible. Tasted very fresh and was light, you don’t get the bloated feeling you get from conveyor oven pizza’s. Honestly pizza was better than most top end pizzerias

2 Years since I left this review and still no outreach from Fireaway, awful behaviour. ** EDIT ** Went for a second time, the bottom of the pizza was completely burnt, very disappointed. Couldn’t eat it waste of £7. After an amazing first visit seems the standards have dropped, ps can I have my £7 back? Reahced out to Firedaway to see if they would do anything regarding the burnt food no reply after 3 emails, rubbush!

Super fast service! Pizza 10/10

Ordered a delivery tonight, took over an hour and half to arrive from ordering. Over 40 minutes from order on its way notification. Called and unhelpful just told be asap! When it finally arrived the pizza was tasty.

Absolutely brilliant customer service. Food was excellent. Would Recommend.

We used to order regularly but the last three orders we have made have been wrong. We've had missing dip with only 3 jalapeños on a pizza, an order that had to be refunded that they had clearly forgotten about and only admitted to this after lying to us twice ("it has just left" then ten minutes later "the driver broke down" before finally agreeing they had forgotten it), this evening they sent completely the wrong pizza. I wasn't able to wait in another half an hour for a correct order so asked for a refund. They told me they could not initiate a refund from their side (which I know is not true) and to go through the website for it but there is no option to do this as I used the guest checkout, so I have paid for food I did not receive. No idea what is going on at Fireaway but ordering with them is just not worth the stress!

Today, we tried fireaway pizza for the first time, and it's 100% the best pizza in Ashford. Staff very friendly and happy to help with purchases. 10/10 Keep up the amazing work!

All the food we had was so tasty. The pizza dough was cooked to perfection, was so flavourful and light! The Chilli honey chicken wings were so juicy and tender and also delicious! We honestly cannot find a bad word to say about our experience

Lovely pizzas and lovely service

We placed our order on the Firewall website, and confirmed our collection for 13.10 hrs. When we arrived, the order was not ready, in fact it had only just been received! The website emailed to confirm our order was ready for collection, that was a lie!

THE GREATEST PIZZA SHOP I HAVE EVER BEEN!!!! The pizzas are sooo CHEESY and Sooo TASTYYY!!! I will definitely recommend the pepperoni one. Chefs kiss 🤌. 😋😋 very friendly staff! I am in love with the food! Its halal aswelll. ❤️❤️

Pizza was amazing! Staff were really friendly and polite; gave great recommendations, brilliant service and the food was on point! Highly recommend this place to anyone wanting the best pizza and sides in town! 10/10! Keep up the great work guys!

By far the best pizza I've ever tasted. Miles ahead of dominos, pizza hut, papa johns, you name it. Ordered multiple pizzas for the whole family, delivery was ridiculously quick, pizza was absolutely delicious - cooked perfectly, not overcooked or undercooked like it normally is elsewhere. Don't know what cheese they use but it was perfect! Halloumi salad and chicken strips to top it all off as well as some delicious milkshakes. I don't normally write reviews but for this one I had to. Hats off to you!

Staff very helpful,delivery spot on time. The pizza's were super.

Ordered the pizza for delivery and it took well over a hour to arrive and then after the long wait the pizza was very very average I would definitely not recommend

definitely not for me... TOO SALTY....lil to no cheese..toppoing are same..minimum.. crust tasted more like roti....

Best pizza I’ve ever had. Also the chicken wings are so good.

Weak… ordered 3 pizzas as part of a deal. Hardly any filling on any. 1 star for crusty base but the whole pizza is dry and flavourless. Worst pizza I’ve ever had, really disappointed.

Best pizza in Ashford hands down

Nice friendly staff and great pizza

Food never arrived even though justeat said it had been delivered phoned store they said it was still on the way 40 mins later still now food and no answer form shop

Definitely my go to for pizza in ashford. Lovely taste , lovely staff, and good prices.

Always high quality pizzas from here.

Amazing food and great customer service! My go to pizza place

Terrible service! I don't know how they charge you a booking fee when they forgot orders. We called twice and it took nearly 2 hours for our pizzas to arrive. Even kids at Dominos Pizza run their place better! AVOID! nothing special about the food either...

Sorry but it was really bad. I had once before and was fine. But today took 2 1/2 hours to arrive. Pizza was burnt and just tasted of charcoal, potatoes were soggy and stone cold. Couldn’t eat it.

Cold calzone. Not even heated enough to melt the cheese. Avoid.

Amazing pizza, amazing customer service. The owner care about the customers. Quick delivery, hot pizza. Thank you. Vas

Deli ery was late so I called the shop to ensure the driver wasn't lost and they hung up on me! Rude in my book!!! Only wanted to help 😕... 20 minutes after that call...STILL NO FOOD!!!!

The service here is fantastic and the food really tasty. A welcome addition to the increasingly decent takeaway options in Ashford. Long may it continue.

Avoid! I’d pay 19.80 for a super burnt pizza (oven shown temperature at 396 degrees) and an incredibly burnt wedges with a hint(so little)of Parmesan cheese. There is more places where the pizza are made in a fast paced but not like this hurry where everything carbonises….my wedges were like charcoals.

I recently ordered from here, I has a pizza mixed with A bunch of meat like chicken, pepperoni and stuff some peppers, jalapenos and red chillies. Very lovely, it was that nice in fact I had to leave some for later haha. I also had the oreo milkshake that was amazing. I highly recommend

Amazing and authentic italian pizza , with very friendly and helpful staff and the service is always great, 💯🔥🔥🔥

Went fireaway for the first time walked in and had a great energy in the shop. Amazing music and amazing that u can watch the staff make the food in front of you. The pizza quality was great I would suggest the meathead great amount of toppings and wasn’t all bunched together. Overall I would recommend people to go and also I will be back.

Probably one of the most disappointing pizzas I’ve ever eaten… Basically ruined by an overload of cheese… Once cut the pizza was more like a lasagna… The base turned to mush… A pizzas base should be thin and crispy and remain crispy… The topping was a mess… I had barbecue on one half and a whole jar of barbecue sauce had smothered the pizza… So many better pizza places out there…

Everyone come,they do all sorts of pizzas staff are very kind

The best pizza place should definitely come here very friendly staff

Food is really fresh seen the chef prepare it

One of the best pizza's ever ❤️I'm sorry I'm not from this area,I would of coming here every week

I love this pizza. The base is crusty and delicious. The ingredients are fresh. I think this is the best pizza in town. PS it's a lot cheaper when you collect.

Really delicious pizza with wonderful customer service. I have ordered a number of times from Fireaway Ashford now and can’t fault them. I recently tried to use a discount code but couldn’t get it to work so reached out, and they were so helpful! My order then arrived earlier than expected which is always a lovely surprise. The pizza is incredible, it seems to keep getting better and better! It’s so fresh, and full of flavour. They have also recently updated their app which is so much easier to use. Much more intuitive and use friendly. I will miss Fireaway when I move away!!

The best pizza I've ever had and the customer service is amazing.

Banging service great pizzas love the experience

Great staff Friendly and approachable... Food was immaculate!! I recommend you build your own pizza! See you soon

Pizza is nice but I don’t like paying £2.50 for a can of coke. Didn’t realise at the time

In fairness these pizzas do have plenty of taste, but beware when ordering the gluten free option, as even though I made it clear to the staff the my daughter has a severe gluten allergy, there did not seem to be high importance when managing cross contamination. Although the staff did wash hands before and after handling the gluten free base, it was put in the oven onto the same rotating base as all the regular pizzas, then removed with the same removal device as the other pizza I had ordered. To their credit, they did remake the gluten free one, but I fear that had I not gone in store and watched them make it, it would have gone unnoticed meaning my daughter getting very ill from it. Other places I have visited offering gluten free options are very strict in their application of cross contamination protocols, its a pity this pace is less so. Hence the one star.

The delivery got to me within 30 minutes which I think it’s fantastic, the customer service was very good and they assured me that it will be warm and it was indeed, I do really enjoy their pizza, well done!!

Very good customer service love food 100% coming back!

Was delivered very quickly, Nice and hot, tasted v good

We always order these when fishing. Delivery service is always prompt, delivery drivers are always friendly and pizza is always excellent.

the best pizza I've ever had and the staff are really friendly definitely recommend it if you haven't tried the first time I've ever tried to stone based oven Pizza and it was amazing they do a really good lunchtime offer as well I got a delivery from there the other day and it was the best delivery service I've ever had the driver was really polite give it a go

Pizza came hot and it was very delicious, I felt a bit greedy when I saw my own order (which was create your own pizza) but thanks to the team they made the pizza just right, didn't put too much of the items or very little. Parmesan garlic chicken wings were really good something different and milkshake is amazing. Delivery driver was very polite definitely best pizza in town very good service 👏

Best Peter and Ashford good prices

Great quality food, love the pizzas and the milkshakes, had some issues here which management quickly sorted and can see they really care about customer satisfaction. Delivery staff are really friendly as well.

Brilliant service , Excellent pizza,s , fast delivery

First time ordering from them and defo the last. Never tasted pizza like it in my life. Have had a better pizza from Iceland’s.

Walked in and the staff were super friendly and helpful even with the vegan options for the person I was with :) pizza is 10/10 and customer service 10/10

All pizers are over priced for what they are

Wasn't impressed. Soggy base and very tight on ingredients...a few lumps of chicken, 2 mushrooms, and a sprinkle of sweetcorn. Will not be ordering again. The chicken strips were good though!

Good authentic pizza, nice staff.

to put it simply, first time visiting a fireaway and my experience was amazing. the ambience was very welcoming and charming, the food and drinks was excellent (milkshakes to be precise) and the staff were very knowledgeable and make great recommendations. a must try.

got recommended to visit at least once by my mates and coincidentally when i was visiting my parents in Ashford i came across the fireaway there. upon first inspection when i came in, atmosphere was great, employees were extremely friendly and the food got prepared in a matter of minutes. the food itself i can only describe it as divine. from the starters right down to the pizzas every bite that i took was simply filled with taste and joy. Will definitely be seeing me again

Ordered when they had recently opened and was really good, large salad with plenty of halloumi and the pizza was really tasty. This time round, the salad was half the size, small pieces of burnt halloumi. The garlic and parmesan chicken wings were extremely hot. If I wanted hot chicken wings I'd have ordered the 'extreme heat' wings. I wasn't able to eat these as they were not advertised as spicy at all. So for £12 all I got was a less than fresh side salad. I have given it an extra star because my husband said the pizza was...OK.

fantastic customer service, fast delivery and excellent food. what can i say other than perfection. will most definitely be recommending this restaurant!

First off, ignore those 1-star comments; They Have No Sense Of Taste. The pizza was absolutely AMAZING. So, I'll go into a little more detail: Ordering: Ordering was a breeze and due to the employees' kindness I was able to place my order within just a few minutes. Interior/Waiting: As I waited for my meal I looked around to see a clean and hygienic surrounding. I was amused by looking at the employees creating the pizza right in front of my eyes and placing it/ taking it out of the classical stone oven. Food: The food was absolutely incredible. I have never had better pizza. It was really amusing how they used the stone oven and I believe they used the classical Italian recipe for the pizza dough. As they used the stone oven, the pizza had a very crispy and rich texture. The cheese was really, really stretchy and gave a nice finishing touch to the pizza. The garlic and parmesan potato wedges were also spot-on. In conclusion I would definitely recommend Fireaway if you are looking for an authentic Italian pizza. WELL DONE FIREAWAY

Amazing pizza worth the money!!

The first and last time I’ll ever eat from this pizza outlet. Ordered two pizzas: margarita and pestuno. The amount of cheese used on both pizzas was excessive; I’d describe it as being sickly. Ingredients tasted very low quality, again, there was so much cheese slapped onto both pizzas it completely covered up the taste of the other toppings. Both pizzas were too greasy, more so the pestuno which was swimming in oil. I should have gone to Pizza Express. Sorry, but it’s a no-go from me. I won’t be returning.

Great food. Staff was really friendly and got my order to me on time. Definitely recommend.

I had heard good things about this place and had high hopes for it. I was really looking forward to the pizza. Unfortunately, it didn't come anywhere near meeting my expectations. The crust was dry, tough and chewy. The pizza sauce was almost non-existent, adding to the overall dryness of the pizza. The cheese tasted cheap and greasy, which ironically was the only part of the pizza that wasn't dry. And the toppings were sparse and looked like they were put on half heartedly. Overall, I could have got a much better (and cheaper) pizza from a kebab place. I'm so disappointed and won't be ordering from here again.

Excellent service. Thank you for the amazing pizza. In store is such a nice atmosphere and you dont feel pressured while ordering. ⭐⭐⭐⭐⭐

AMAZING!! Incredible level of service from an emerging business. Nothing but excellence, we made a big order to treat our staff at our care home and wow was we impressed. From the very start when we got in touch with the young owner, he was extremely welcoming and provided excellent assistance. On top of this provided us with a discount as a kind gesture. That is not to mention, the quality of the pizza’s was out of this world, incredibly fresh and cooked to perfection. I have now built a relationship with the young owner as we were so impressed that we have set up a weekly order with them. If you have not tried them, you MUST! Trust me you will not be disappointed. Also had a discussion with the owner in regard to recent bad reviews on google from individuals who are trying to sabotage the business as they tried to get a refund for no valid reason which was not accepted therefore the individuals said they were going to write bad reviews to try and ruin the reputation on purpose. Owner explained how disheartening this was considering the amount of hard work and efforts that have gone into the business so if everyone reading this can please ignore the recent few bad reviews of individuals trying to sabotage the business on purpose. This is not fair on the business, they don’t deserve it. When you try the quality of their food, you will see for yourself. OUT OF THIS WORLD. Hats off, keep up the good work Fireaway Ashford and forget the haters.