Based on 2.041 opinions finded in 2 websites
Based on 2.041 opinions finded in 2 websites
Opinions
Had a lovely time this weekend! Lovely food and wonderful service. Big thanks to Kelly who was very attentive and great! Thanks so much :)
Steve Mosley . 2025-01-27
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Amazing food. Love coming here all the time.
Sophie Bedford-Harvey . 2025-01-25
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We visited yesterday for daughters 10th birthday and immediately from walking in the manager was amazing! He was very attentive and really made her birthday meal special. He offered us the "birthday table" which was a really lovely touch. We hadn't informed him about the birthday but he had seen her badge . The service was great and the food delicious! The waitress was friendly and attentive. However the most impressive thing to note about our visit was the way the Manager Tim handled a situation where a male came in asking for free food as he had recently been released from prison. Although the man was clearly agitated and Intimidating in nature, Tim was professional and swiftly handled the situation requesting the man leave the premises without disturbing the customers. He actually managed to persuade the him to leave quite discreetly without attracting any attention from the customers. Tim remained completely calm and once the male left, Tim went back to engaging with each and every customer.The safety and the dining experience of the customers remained his number 1 priority. I first visited this branch 17 years ago for my 21st birthday and have visited numerous times since and I can honestly say this was my favourite visit of them all. I'm not usually someone to write reviews however I genuinely believe that if it wasn't for Tims actions yesterday, our experience could have been very very different and I really hope that he receives the recognition he deserves.
Sera Howes . 2025-01-15
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Place was short staffed, but that didn't stop them all being very helpful and friendly. Orders taken, one of the dishes were incorrect but they were every good in fixing the issue. The food was very hot and tasty.
Zena Aris-Sutton (Zena bob) . 2025-01-03
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the staff are very friendly in particular ciara and the food was amazing
Gracie Blease . 2024-12-31
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Was served by Jordan. He was very friendly and couldn't do enough for us and made our experience at frankie and bennys an enjoyable one. Food and drinks were reasonably priced. Overall a nice evening meal
Nicola Lewis . 2024-12-31
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Enjoyed our meal so much, server Jordan was fantastic went above and beyond.
Ellie . 2024-12-31
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Decided to take my elderly mother to Frankie and Bennys Ashton for New Year’s Eve and I cannot praise my server Jordan enough, I’ve never seen her smile and laugh so much. He was super friendly and really funny making her laugh and really engaging with both of us making it an amazing experience. Food was reasonably priced and was really good big thanks to the team. 👍🏼
liam lewis . 2024-12-31
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Ciara was an excellent hostess - extremely pleasant. The food was good and delivered quickly to the table
Keeley Schofield . 2024-12-31
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Went into Frankie and benny’s earlier today and could not praise my server Jordan enough! Very helpful and attentive throughout the time I was there!
Will Burrows . 2024-12-31
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Service with a smile from Jordan today, food was lovely too! I’d recommend
Charlotte Rudge . 2024-12-31
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Nice way to spend new years, great food and service, our waiter Jordan couldn’t have done more for us!
Katie Jenkinson . 2024-12-31
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Enjoyed my meal, cocktails were good and the waiter was really helpful, especially enjoyed the singing - shoutout to Jordan👏🏻
Molly Ridgway . 2024-12-31
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Served by Ciara Fantastic service , very helpful and accommodating . Great with young children.
Luke Shilling . 2024-12-31
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Amazing service from Ciara food was great thank you
Stephen Nicholson . 2024-12-31
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Amazing waiter ciara lovely fast and efficient.
Aaron Swift . 2024-12-31
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Amazing service by Ciara .. checking we have everything all through our stay at frankie and bennys and amazing food
Jessica Caldecott . 2024-12-31
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Lovely food and a really great start to our new year plans. Our waiter Jordan made a fuss of the kids and helped them with their menu choices
Nia Thomas . 2024-12-31
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Came in for a meal on my own, food was delicious and the server ciara was amazing , she recommended the pizza which I really enjoyed.
Kane Dyer . 2024-12-31
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Came with some friends for some lunch and a catch-up after a round of bowling and I couldn’t fault anything. The waitress Ciara was great spot on with everything and was absolutely lovely! She made sure if we needed anything else and if everything was okay. When we did need something she was on it straight away, it wasn’t super busy the day we came but the customer service really was excellent. Thank you Ciara! Also the food was great so credit to the chef that was on, will definitely come again!
Jess Downs . 2024-12-31
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The waitress (ciara) I had was so lovely and kind, she took our orders seriously and make sure we got our orders on time. She made sure nothing was left out. She was delightful to chat to and I’m please to say one of the best I’ve seen in the food industry big praise to the young girl.
Danni gregson . 2024-12-31
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Great experience,loved the food and our waitress Ciara was amazing -Made sure our order was right if we wanted extras overall great experience
Abbey casey . 2024-12-31
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Jordan was superb, made sure my Kids were throughly entertained and kept them amused!
Matthew Ward . 2024-12-31
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Ciara was a fantastic waitress. Very efficient
Louise Edwards . 2024-12-31
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Visited for an afternoon lunch and had a very positive experience. I enjoyed the food and the service from the waiter (Jordan) was commendable. Would return.
Lewis Dolan . 2024-12-31
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Really good night. Jordan was exceptional.
Vanessa . 2024-12-31
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My experience was really good at F&Bs tonight, would come again to see Jordan! xx❤️❤️
Anna Green . 2024-12-31
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My husband and I had a lovely time, our server Jordan was excellent, super helpful and made us laugh a lot!
Beth Jenkinson . 2024-12-31
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Service was great as usual at this restaurant. Our particular server Jordan provided excellent service and was very kind!
Jack Gunn . 2024-12-31
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Friendly staff, really nice food and came fast
Rachel hibbert . 2024-12-28
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Overall great visit but could have felt alittle more festive inside (Atmosphere) ok not all celebrate Christmas who go in but suggestion just put some Christmas songs on and make it alittle more child Christmas friendly. We come here every Christmas eve the kids and ourselves love it just this year felt alittle more bar humbug for the kids. Most annoying thing is I booked this in August as it said book now and all adults will receive a free glass of perseco this was not presented to us at anytime but was on the receipt? I didn't book it for that but this should be highlighted on the booking and acted upon for the guests.
Christopher Whittam . 2024-12-28
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We choose Frankie and bennys mainly for the kids as there is always a good choice for them but also due to one of my children being celiac. They have a better choice than most chains on the kids menu with the mains but all the deserts are gluten free. We had excellent service on our visit and were not kept waiting long for food and drink orders
Christopher Jeun jn . 2024-12-25
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Lovely food. Good size portions and superb service from the guys at front of house. We will definitely be back
David Gibson . 2024-12-19
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Came with my friend for some lunch and a catch-up and I couldn’t fault anything. The waitress/ server Maisie was great spot on with everything and very assertive asked numerous of times if we needed anything else and if we did she was on it straight away, I know it wasn’t that busy the day we came but the customer service was excellent, Thankyou Maisie! Also the food was great so credit to the chef that was on. The sirloin steak was delicious and cooked to perfection thanks again for a great dining experience. 🥰
Erin Ireland . 2024-12-18
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Staff are really friendly and welcoming. We came in as a large booking late evening which is never easy for front of house staff or the kitchen. They took really good care of us and made sure we had a lovely visit. Would recommend and dine again as customer service was brilliant. Didn’t get the staff names but it was two ladies. Thank you
Keisha . 2024-12-18
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Came for a catch up with my friend for some lunch, Maise our waitress in Ashton Frankie and bennys was very attentive, topping our drinks up when we needed new ones, brought our food really fast, she was dead nice & smiley; very professional, food was great, we will be back. Thanks Maisie ❤️
Skye Henderson . 2024-12-18
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Service was too pestery. Ask me if my food is OK once and then let me eat!
Chris Gibbs . 2024-12-15
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Some confusion in the kitchen about our order, everything else great. Yanka our server was very nice
Deborah MacGregor . 2024-11-23
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Food was awful swimming in grease under cooked
Pam . 2024-11-23
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Not impressed at all, expensive crap to be fair, completely ruined our meal with stupidly loud music food all deep fryed in grease, if I wanted a crappy takeaway I could have stayed at home
Samantha Mcilrath . 2024-11-23
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Was very quiet when we went for my birthday which suited me fine, friendly and helpful employee, didn't have to wait long for food or drinks for our table of 6, and the food was delicious and enjoyed all round.
Letitia Nicholls . 2024-11-11
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My First and last time in this place .. mac&cheese the worst experience ever, carbonara was spicy and without the flavor. 0/5..
Ania. Przybytek . 2024-11-03
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Food and service was great. Both kids finished their meals, adults meals were both finished too. Was really nice
Brad Orourke . 2024-10-12
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Very young inexperienced staff, some orders were wrong. Very loud music. Food was overcooked and not presented nicely. It was very expensive.
Zak Krsmanovic . 2024-10-11
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Great service. Tasty food. Would definitely recommend and we will definitely return.
Alison Burgess . 2024-10-10
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Not very nice food with pretty poor service, first and last time of visiting. Expensive food that doesn't always match the description, children's meatballs and pasta was virtually inedible. The only good bit was a small bluelight card discount.
colin matley . 2024-10-08
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Visited recently with my daughter who has additional needs and a few of her friends who also have additional needs. We asked to be seated slightly out of the way as to not overwhelm our group, which the staff were very happy to accommodate this. The service was prompt. Staff were lovely and the food was great. Very pleased with the whole experience. Will be visiting again!
Nat Dil35 . 2024-09-19
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Didn't have food, just called in for a drink before the cinema. Friendly service, especially from Martyna. Was made to feel very welcome.
Alison Schofield . 2024-09-14
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Carlos was great help and always serves with a smile and willing to help!
Brxndon . 2024-09-06
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Waitress was lovely, couldn't do enough to help
Keeley Prigmore . 2024-09-04
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Staff were exceptionally friendly
Jack Chadwick . 2024-09-03
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Absolutely amazing dinning , loved it
Hina . 2024-09-03
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Jamie-leigh provided an exceptional services
anima tenku . 2024-09-02
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Friendly staff. Our server was Janka who was very nice.
Ian Hawyes . 2024-08-31
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What has happened to the spag bol and meatballs? Meatballs are like the ones you get in ikea. Dry. Starters, wings and garlic bread, no side plates we used our napkins. Music shocking, what happened to the old music? Paid £60 for two of us. Not to be repeated. @Ashton Moss.
joanne pilling . 2024-08-31
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Myself and my husband. Both vegan really enjoyed the previous menu but the new menu lacks choice and flavour - we will probably just go bella italia next time. Also, it was a warm day but the amount if fruit flies was excessive and really of putting. The staff were very nice and the cocktails were great.
Holly Abdelkadir . 2024-08-31
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Janka was attentive to our needs and asked if there was anything we required without being overbearing and listened to our feedback as part of the meal wasn't to our tastes.
Christian Brabin . 2024-08-31
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Garlic bread hard in the middle, shame as that was my main course.. didnt ask to change because it was only the middle and normally never go wrong but really disappointing. Service not as quick as usual which is surprising considering it's quite empty, I would say, considering other weekends. Got 1 order wrong mild issue. They gave garlic bread instead of mash. Asked for a take out box and had to re ask another waiter who got it. Our current waiter could of been busy already doing a few things before hand maybe, unsure would never wish to discredit her. Service with a smile, polite. Drove 28 minutes to be here with high expectations of a quick nice tea like many other times but unfortunately not tonight. Not worth having to stop for petrol on way home 😔 Other than the above, my kids enjoyed the milk shake. Very much so! They loved the pudding vegan ice cream and finished all there main course other than crust off a pizza ( kids )
Sophi b . 2024-08-30
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Tim was very helpful and ensured our food was as we wanted.
AMY MULDOON . 2024-08-28
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Not as much choice, and quite expensive for what we had.
Pete Stone . 2024-08-28
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You just have to try the New York Cheesecake with a couple of scoops of Ice Cream
Martin A Knott . 2024-08-28
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Very friendly staff and excellent fast service and quality food
tommy brown . 2024-08-26
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A wonderful experience. Service was great, andrea was a great waitress. Food was amazing too. Would definitely recommend!
ItzBen . 2024-08-25
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Great service as always. Staff very helpful
Daniel Stevenson . 2024-08-23
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Shocking did I already say shocking we only ever have bad experiences at this 1 the 2 others we use are way better. Took a while to acknowledge us at the door Sat us down next thing my ears where bleeding they had turned the happy birthday song on so loud even the staff complained. Waited another 10 minutes and bo one came to ask about drinks. There was about 4-5 tables in max. We walked out
Gareth Finlay . 2024-08-17
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Fantastic breakfast as always ,big thanks to Carlos for the brilliant service
Paul Hilton . 2024-08-17
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Emily the server was amazing!! She was so attentive
Lewis Hall . 2024-08-16
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was served by emily, absolutely amazing service and jamie was also super helpful.
grace godden . 2024-08-16
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Service was great, thanks for free pizza I got 2 E's in my a levels and I still got free pizza, cheers
jake duff . 2024-08-15
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Great service. Food was very nice.
RubyJ . 2024-08-15
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Can’t complain with a free pizza on results day.
Luke Booton . 2024-08-15
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Very quiet, quick service, great food
Julia Stone . 2024-08-15
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We had a great time. I had chicken nduja pasta and it was delicious
Trevor Kelly . 2024-08-15
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We waited half hr before being asked did we want drinks then ages for them to arrive.we had to ask for our menus but once ordered the food arrived fairly quickly the mains were lovely but my daughter had a warm cookie dough with ice cream when I asked for the waitress she turned and said I know you're waiting on ice cream" with a tone, what I wanted to say the cookie dough wsd cold it not been heated to which in a tone said I know it's been heated I did it myself. The guy working there and the supervisor are and have always been lovely but this young girl with glasses needs training up she has a bad attitude we won't be returning
Sandra Martin . 2024-08-14
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Amazing service, quick turn around. Didn’t take a picture of my families orders (they had pizzas) amazing too! Food was hot, decent price for decent food! Definitely under-rated and will be coming more often :)
Bethany Timperley . 2024-08-10
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Lovely chirpy staff and gorgeous food
ellie valentine . 2024-08-09
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pizza tasted like card board, tasted like £1 frozen iceland pizza but i stupidly paid £13 for. The garlic bread is of same poor quality. never am i ever going to a frankie and bennys chain again
jay Cee . 2024-08-09
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A lovely family feel restaurant, great food and the staff are excellent at welcoming children with disabilities and additional needs.
Bernadette Cox . 2024-08-07
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Decent food. Great staff. Thank you
Gary Nugent . 2024-08-06
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Really quick and good service. We had a choice of where to sit. Food was tasty and good portions. It was a Monday early dinner so was quite quiet. Everyone was friendly and polite I think we were served by Chloe and Maisie. Thanks to them both!
Ann Marie Ward . 2024-08-05
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Had a classic beef burger, lasagne and garlic bread with cheese. Chloe (I think) was very polite and attentive. All the food was delicious! Thanks.
Dylan Ward . 2024-08-05
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We came for a little surprise party for a 7 year old and as soon as walked through the door the staff were amazing, they went above and beyond for us to make a little special. Food was lovely. Im unable to remember the names of staff but all in all was a fab evening made a little special by the staff so thankyou !!!
Tina Walker . 2024-08-04
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Our waiter Jordan was friendly and attentive
Jordan Lewis . 2024-08-04
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Came in on a whim after an afternoon in Manchester with my gran, both very hungry due to the fact I had been working. We were seated in the perfect place, service was speeding and the waitresses were absolutely lovely. The food was fabulous, as always. The food was much cheaper than the places we looked at in Manchester too. Will definitely be back 😁
Sophie Rianna Penton-Ward . 2024-08-03
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Lovely service from our server Jamie-Leigh. Very attentive.
Kerry Smith . 2024-08-03
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Mains were the freshest, desserts were nice. Service was really good though ☺️
Isabelle . 2024-08-03
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Can't fault this place. Kelly was so fun to talk to and gave 100/10 customer service. She needs a raise!
Bethany . 2024-08-03
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Kelly was an absolute delight to speak to. Service was polite and efficient with a nice little conversation as she passed every now and again when she was available.
Ross Miller . 2024-08-03
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Lovely service from Emily and food fantastic
Alan Buckley . 2024-08-02
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Came here for my grans birthday a few weeks ago, admittedly, I was unimpressed by the interior. However, that was straight out mind the second that our server, Emily, attended to us. There could not have been a greater example of “service with a smile”. She had no problem giving recommendations based on our own personal preferences, and catered to our every need. Will definitely be dining here.
Ben . 2024-07-29
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I came in for lunch with my partner and Kelly was so friendly and attentive. She really made sure we were well looked after from start to finish - such a credit to the restaurant!
Vanessa Cesco Bolla . 2024-07-27
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Very polite and friendly staff, always willing to help and very chatty and lovely.
callum lynch . 2024-07-24
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The staff were really friendly. The food was cheap and really tasty. Ordered the Brooklyn bundle and a garlic bread which fed four people for under 40 quid. Couldn't eat anything else afterwards, can't fault it.
Nathan Eastham . 2024-07-13
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I was meant to get a vegetarian pizza the waiter brought a vegan. Afterwards she went to check if it was vegetarian and she brought back the same pizza which was vegan saying it’s vegetarian. Them my two friends asked for vegetarian and they got a totally different pizza which was way more appetizing.
Abdarrakhman Ahmad Chaudhry . 2024-07-12
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The food was terrible the waiting time was horrendous the I threw up right after I ate the pizza was not scrumshis and hated this place
Yousaf Haroon . 2024-07-12
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I visited this restaurant for breakfast and appreciated the quiet ambiance upon arrival. The food was served quickly, and the service was polite and attentive. The atmosphere was pleasant, complemented by nice music. Overall, a very enjoyable experience.
Andre Y . 2024-07-06
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Lovely!!!!. Nice friendly staff. Guided me to an excellent mock tail, which really went nice with the chicken carbonara,, followed by an excellent chocolate brownie
lorn smith . 2024-06-20
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I ordered a meal for me and my family from here via deliveroo. The delivery bag was sealed but on opening it half my order was missing. What was delivered was dry and bland apart from the childs garlic bread which was cremated well beyond being edible. The portion sizes provided were tiny compared to what would be provided in restaurant.
Paul Hough . 2024-06-16
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Really nice and cheaper prices when comparing it to other nearby restaurants
Declan Lea . 2024-06-09
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Had a 40% off voucher after ordering food was told it couldn't be used food wasn't anything special very over priced for very little on your plate
melanie ainsworth . 2024-06-05
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Our delivery is an absolutely lovely person and I don’t think he gets the recognition he deserves..please inform the delivery driver he is an absolute joy to speak too..food was nice can’t ever fault it thank you x
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Placed order for delivery; told it would be within 45 minutes. 1 hour 20 minutes later, not yet arrived. Phoned to query; the woman on the phone laughed before telling me it had left the restaurant. Food eventually arrived 1 hour 40 minutes after order was placed. Upon arrival asked for £2 more than the price stated when order placed. Money not the issue but after the pathetic service, the nerve surprised me. Needless to say, food was cold and it was average at best. Used to order from here nearly every weekend. Not been for a while... standards have slumped! Will not be ordering from here again. Many local places which provide much better food and much better service.
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Ordered a takeaway through JustEat, who conveniently won't let me leave a review. Food was stone cold, ordered chicken with 2 carbonaras, neither had any, and one even lacked the bacon! Complete lack of care when contacting the restaurant, pretty much told it wasn't their problem. Do NOT waste your money
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First time here and whilst I may visit again, it won’t be during cold months and it won’t be my first choice. The atmosphere of the place was good, they had a nice vibe of music on but also Sky Sports on the tv’s. The staff were friendly enough if you could grab their attention. The building itself was very cold and lacked any heating, I ate with my coat on and I point blank refused to eat with my hat on but I was close to doing that, if I wanted to eat a burger wrapped up I’d do it in a McDonalds car park for a fraction of the price. Our food was similar to something from Wetherspoon’s, just more expensive. The temperature of the food was mixed, as burger patty was warm, the shredded chicken in BBQ on my burger was cold, and the fries were extremely hot, although my onion rings were edible they were slightly hard, although it didn’t help as everything arrived at different times. Menu could’ve been more clearer as to what you get or don’t get with your choice of order. They don’t sell alcohol, which I don’t mind, just adding for review. We didn’t try any of the desserts, although what I seen delivered to another table they did look well presented and of a decent portion size. I would suggest viewing other local restaurants altogether if it’s a burger you’re after maybe give it a go here, there’s plenty of space and seating available.