Glass House in Eastbourne

Under new management and it shows - great evening with food, drinks and service all fine. Thanks to Andy , Clare and the team

Disorganised, not impressed with food. Nice unusual bar restaurant

Very disappointed with food and service. Sold out of cod and chips so had brunch.Very greasy bacon and food was cold.Wine glass was dirty.Very limited menu esp when sold out of things too.Definately won't be returning

One of Eastbourne's classiest restaurants. The evening menu is of a high standard. Very impressive. Delicious flavours and high quality ingredients. The cocktail menu is top notch too. The staff were brilliant, in particular Tori who served us. Will definitely visit again. Highly recommended.

Christmas meal , felt very let down no Christmas table.., starter cold, main waiting 50 mins for when came just warm , and dull looking., lumpy mash, bitter cabbage big lump of meat..to much gravey... not nice at all , ate as so hungry.. definitely not worth money.. Won't be going again.. Not busy.. so joke waiting so long... Shame beautiful place., be amazing in summer..

Wonderful Brunch , gorgeous decor and clean toilets . Friendly and helpful staff. Only knocked a star off as it was very quiet . Definitely try the wild mushroom hash , it’s divine and kept me going until the evening !

We enjoyed a delicious and innovative dinner in the beautiful setting of the Glass House. The set menu is small, which I prefer, as it ensures that each ingredient is freshly picked and prepared on the day. The vegan Wellington was incredibly tasty, served with a rich gravy. My friends loved their fish dishes, which looked as if they had been freshly caught from the nearby sea. My dessert was indulgent—a dense and exquisite dark chocolate creation topped with a light pink cream and adorned with a delicate pansy flower. Maria, our waitress for the evening, was attentive and friendly. I highly recommend the chili and mango Margarita—it had just the right amount of kick to start the dinner perfectly!

I booked a table for my birthday with my family and booked this sitting over 3 weeks ago with the expectation that we were getting the menu that was on the website. I even got a text message the day before with the menu of website to confirm my booking. On arrival we were told the menu had changed the night before to the festive menu, there was nothing festive about this menu at all! It went from having steak, chicken and mussels. (Only reason I went was for the mussels) to the new ‘festive menu’ which was just fish with peculiar items like pigs in blankets with marmite! The kids menu was even worse with veggie Wellington and fish again. Clearly have no idea on what kids like to eat. Me and my family honestly eat bloody anything but this was the worse menu I’ve ever seen in my life! It was like someone was on crack making this menu! One of the waitresses was In her own world and hadn’t a clue about the menu or anything in the restaurant for that matter. When speaking to the manager he was also just as disappointed as I was, as he apparently expressed this to the owner multiple times but menu still not made clear to customers and he was taking the brunt of it, He was very apologetic. I get new business have teething issues at the beginning but this was just a complete shambles. Like I said it was my birthday, I had a 5 year old and a 3 month old baby along with family members now at 7pm we all walked out the restaurant. (It was completely empty! Should have known it wasn’t going to be great). Such a shame as the restaurant itself is beautiful! Ruined the evening.

Lovely restaurant with warm, welcoming staff and good food. Even on a wet and windy day, a good location to watch the world go by. Exceptional service 💙

We had a great experience. Very tasty food ! The service was great. Beautiful and fresh restaurant. Definitely coming back ! Fish in white wine sauce and clams is delicious. ! Worth the price x

Very good service in this restaurant. The food was delicious and we had a great time. Will definitely visit again.

I can honestly say, without exaggeration, that this place is incredibly disappointing. The food is overpriced and painfully basic, and the staff clearly have no clue what they're doing. My partner and I waited over two hours for something as simple as bread and olives during a very quiet period. To make matters worse, the portions are ridiculously small for the price. When the sharing platter finally arrived, it was a sad excuse for a meal—rubbery, underwhelming steak and lobster that was so poorly prepared, I had to use a bottle to crack open the claw, as the provided tools looked like something you'd find in a cheap Christmas cracker.

Great views of sea and Pier. Even on a wet, gloomy winter day. Lovely fluffy French toast. Design and foliage make a great setting.

Lovely breakfast at the Glasshouse highly recommended….

Lovely atmosphere and decor, and occupies a great spot on the seafront with fab views. Staff were friendly, smiling and attentive from the moment we entered. The food was really fresh and tasty, obviously using quality ingredients but not too expensive and really generous in portion size! Plenty of vegetarian and vegan options, and lots on the menu that is different to the usual Eastbourne offering. My mum and I will definitely be regular visitors and are looking forward to coming back to try the cocktails!

Amazing. No doubt this is the best place in Eastbourne, probably on all south coast. Fresh food well served. Trevis the chef is very skilled. I enjoyed a great dinner with family. The risotto was excellent, never ever had like this before in uk. Manager and assistant been really kind patience and helpful, the waiting was not too long. Reccomended

Nice food - vegan breakfast was one of the better ones - but the service was lacking, the food VERY slow to come out and they messed the bill up. Will give it another go but has soem work to do. Oh and £2 for ONE extra small hash brown?????

Excellent food good value The drinks were good value the staff were great

Very tasty, but a little on the pricey side for regular dining out.

Lovely place, I would like to visit again. Unfortunately was unable to get much service for drinks. (after purchase) Food was excellent, it was a reasonable portion for the price given.

Hey, I went to the Glass House with a friend. The atmosphere was great, and the service was polite and quick. The chef did an amazing job; the food was delicious! You should definitely check it out!

Lovely breakfast with friends. Glass house breakfast and ham hock hash. Dog friendly with a great view

Beautiful setting overlooking the ocean, The starters are gorgeous, mains very large and excellent taste. The staff are very attentive and the atmosphere on a Saturday is buzzing! Passionfruit Cocktail is to die for!! We will be back soon! Oh and very dog friendly!

Why are we not free of dogs even in supposedly upmarket places? I don't want to be yapped at inside while trying to relax. And for the price and calibre of the menu as well it's very strange. Dog actually sitting on a chair at the table eating dog food and perhaps cheese (?) out of its own tupperware messily. Off-putting. So odd, considering that further along was next to people ordering caviar and oysters! Not sure what sort of vibe they're going with but might as well ditch the oysters if it's a bog standard café. Food very good, chefs are a credit to the place. Beautiful. Waitress absolutely lovely. No marked entrance or exit but you are not seated if you enter through the wrong door, we were told.

First time I have been here and will be back. Lovely service, nice food and a love environment.

Went in for brunch today. Great service the food arrived quickly and was hot and delicious.

Great new good looking place with excelent service and delicious food!!!!

Place definitely worth a visit with great atmosphere and delicious food, yum.

Exceptional food, attentive and friendly staff, gorgeous environment and location - the Glass House was a wonderful find and a quality dining experience. Two generous small plates and a glass of wine for a little over £20 I felt was really good value. I wouldn’t hesitate to come again. My pork cheek and cauliflower dishes were my culinary highlights of the month, and I confess i would have been tempted to lick my plate clean if no one was around. Say it quietly…but this new beach side venue is a significant addition to Eastbourne nightlife. A stunning gem.

Breakfast with friends at the new Glasshouse. Great location and the interior looks great. They have a more limited breakfast menu (to their website menu) on a Sunday, think it’d be good if they offered their full breakfast menu. The food was good. Service great.

Nice garden outside in sun BUT £6.70 for a pint of lager ! And food very expensive!

The Glass House is an impressive venue with a visually appealing and modern design, as evident from the photos. The exterior features a spacious outdoor seating area with stylish high stools and tables, perfect for enjoying good weather. The hanging plants add a touch of nature and freshness to the space. Inside, the ambiance is cozy and welcoming, with a blend of natural elements and modern decor. The interior is adorned with lush greenery, creating a serene and relaxing environment. The furniture is both comfortable and chic, ensuring a pleasant dining experience. The atmosphere at Glass House is complemented by the quality of the food. The menu offers a wide variety of delicious dishes, all prepared with fresh ingredients and presented beautifully. The culinary team takes great care in crafting meals that are not only flavorful but also visually stunning. The service at Glass House is another highlight. The staff is friendly, professional, and attentive, always ready to assist and make sure guests have an enjoyable experience. Whether you are there for a casual meal or a special occasion, the staff ensures that every detail is taken care of. Overall, Glass House provides an exceptional dining experience with its great food, excellent service, and beautiful setting. It is a highly recommended spot for anyone looking to enjoy a memorable meal in a stylish and comfortable environment.

I have not had the opportunity of visiting this venue, however my Granddaughter went to hand in a CV on Friday and was told that they do not employ under 18's, I would like to point out that is illegal, and deemed to be discrimination.

4th visit since they opened, wish things would improve. Decor is fantastic, what a top job has been done. Food is good. The latest visit had the sharing roast, which is really worth ordering. Shame is the service, to try and attract one of the five people around the bar to order a drink, difficult, wait 20 minutes for said drink. No one is seemingly leading the team, and you can get three different answers to a question. Front of house needs sharpening up a bit to warrant spending money.

Visited this morning for breakfast. Was greeted on arrival by members of staff, all of whom were really friendly and welcoming. Ordered french toast with syrup, bacon and egg. When the food arrived, it was piping hot, presented really nicely, and was honestly one of the best breakfasts I've ever had. Will 100% be returning in the near future

I want to share my great experience at The Glasshouse in Eastbourne. The breakfast my friends and I had on Saturday was delicious and perfectly cooked. The staff were attentive and the new management has definitely improved the place. Will definitely be returning for breakfast and also trying the dinner menu too

Went in for a coffee on a Sunday morning. Coffee is served in mugs with no handles- not easy to hold a hot drink! Surprised that the floor hadn’t been washed as it was only 10:00!

Lovely place, great food, good service. Just a tiny criticism, the plates could be cleared away sooner.

Our first visit for an evening meal. It was not a busy night (Thursday). We had booked a table but no one came to greet us when we entered. A young staff team, but luckily, there were two Supervisors working, and they made sure we were seated and attended to swiftly. The menu was limited, but we were offered alternatives to cater for absent options or personal likes/dislikes.

Nice looking place and pretty friendly staff but disappointing overall. Had the Sunday family roast between 2 people at £45 because me and a friend were very hungry. Wouldn't feed 4 unless you have 2 children. Was told they ran out of apple sauce. At 5pm on Sunday that seems pretty poor and made the pork not as good and tasty as it could have been. Food was mostly cold or became cold very quickly. Roast was served in a big steel bowl which was cold and plates were cold. vegetables were rock hard and I know it's good to have them not overcooked but they were near raw in my opinion. Too undercooked and crunchy to be enjoyable. The plus was the meat even though cold was very nice. Told they didn't have any chicken left for the roast so was substituted for duck which was the best part of the meal. Very nicely cooked duck. Roast potatoes were hard to cut through as they were so well cooked. They tasted nice but gave you a workout! Over £120 for the roast and 2 other meals and a bottle of wine and 2 beers. Guess that's the going rate so not complaining about that just wish it was hotter, the veg actually cooked and not having apple sauce is a shocker!!Just go and buy some or some apples and make a sauce. Made me feel like I should have gone to a calvery for £12 each 😆

We went there to have a nice evening ordered a fries, tea, cocktail, and a soft drink. The fries arrived straight away and it was yummy. BUT we had to wait 30 min for our drinks to arrive, I’ve counted and in the restaurant it was 15 customers only…the waiters were standing at the bar, and I asked them 2 times where my drink was, on the 3rd time I went there and it was all waiting in the bar for someone to bring it up… I am working in hospitality, and this is very very bad service… The lady who brought the bills out was very nice (young lady in her 20’s), she actually took the cocktail price off…. The restaurant inside a very nice place, but I dont know what the manager is doing as on that night looked like no one knew how to bring a drink out…again I am working in hopsitaly in a very busy place…so waiting for a drink 30min its too bad for a restaurant like this. Please try to improve, or get a good supervisor/manager who will make sure this wont happen again. My mother in law had the same experience, this will drive the customers away…rather than keeping them.

Just popped in for a drink very nice place, clean and welcoming. Will return for a meal.

Great food, great service and wonderful view

Visited here 3 times since it opened. Excellent food and pleasant staff. Nice modern surroundings on the beach.

Excellent service, great food, great atmosphere

Very tasty reasonably priced food with very efficient friendly service

House hunting in Eastbourne had hour gap between properties. Walked to this new place, ordered breakfasts and coffees. Drinks came in mugs without handles so hot to hold but 40 minutes later no food and we had to leave to viewings. So gutted as beautiful spot, paid for coffees and left!

Beautiful venue with stunning sea views. Staff attentive and prompt. Mainly a brunch menu, but unexpectedly, oysters are available here. Cocktails and wine on offer. Great outside weather permitting!

Visited Sunday with the family, two adults, one teen and a young child, what a treat! From the moment we arrived and the door was opened for us by a smiling member of staff to the atmosphere we walked into, beautifully done. Service was spot on delivered by a well organised, friendly attentive team. We chose the sharing roast, delicious, £45 and two sides, we were unable to finish the generous serving, easily enough for 6. Staff packed us up take home boxes of leftovers. Praise for the amazing cocktails, 10/10 and a cheers to the Mandarin & Rosemary Spritz & Peanut & Honey Old Fashioned. We will definitely be back soon!!

Very disappointing. Service extremely slow and the food, supposedly toasted sandwiches, left uneaten. Profuse apologies from staff who agreed the food was substandard, with compensatory voucher promised but never materialised.

Highly recommended for tranquility on a Saturday morning. Definitely Avocado and poached eggs a delight along with a Flat White or two of course ☕️ Great value for money! Lola's customer service and friendly manner gets a 5* Thanks Lola 🙏

First time we had been to this restaurant and was pleasantly impressed, good value for money, reasonable selection of food Had a nice buzz in the restaurant and everyone seemed happy, friendly staff If I could change anything I would suggest the chorizo in the risotto is sliced instead of chunks as it’s more appealing, good size portions and the flatbread crispy beef with blue cheese was exceptional, will be returning very soon, the only criticism I could say was you couldn’t tell who was staff as nobody was wearing any uniform, which I think they should even in a casual establishment But overall a very pleasant experience, you should give it a try !! You won’t be disappointed.

6 of us had dinner there last night and it was absolutely fab. We had the cod, bouillabaisse, duck, ribeye, desserts, cocktails, wine. Everyone loved their food. I had the bouillabaisse and wasn’t sure it would fill me up but it was packed with mussels, clams, prawns, fish, samphire, delicious! I had an old fashioned cocktail with a peanut butter twist, it was lovely! Three of us had the Affogato for dessert with caramel ice cream which is also a nice twist on the standard vanilla. We were welcomed and the service was great. So good to have a proper fish & seafood restaurant in Eastbourne that actually sources it locally as well. About time! Thank you

Tried this for the first time as I like to support new local businesses. The location is idea and decor is lovely, staff are polite and attentive……However, the food was overpriced and average to poor. Plates were cold so the food was luke warm at beast, we didn’t complain as we had waited quite a while and had limited time. Breakfast is £15 and so so average. I also feel at that price a full slice of black pudding was to be expected rather than the half slice of bog standard product presented. I will probably go again, but just for a coffee!

First time going and omg what a lovely place they have made down there. Only downside is they need to teach the staff more about allergies. She gave me something that clearly was not gluten free and said it was. I did not feel right drinking it so I left it. The manager noticed I did not finish it and asked why. He could not apologise more and offered a replacement as not gluten free. Could of been dangerous!!!

Needs to have some kind of sweet food with coffee in the mornings . Some cake or something . More seating ,just for coffees and cake . If not eating . Nice place . More staff ,who will come and take orders for coffee . And some cups with handles Teething problems would think .

We decided to give The Glass House a visit since it’s new and we’re local. Unfortunately, we were quite disappointed with the menu; it felt limited, with not much variety to choose from. We ordered the ‘Reef & Beef,’ which is advertised as a sharing dish consisting of a 300g fillet, half lobster, two sides, and béarnaise sauce for £55. We found the food to be underseasoned, as both of us noticed that everything lacked flavor. Despite not having a particularly large appetite, my partner commented that he could have easily finished the dish on his own. In our opinion, the portion size should be increased by 50%, even if that means raising the price to reflect the change. We were disappointed with the food overall but are willing to give it another try, as we may have just had an unlucky menu choice. The atmosphere is lovely; the place is well-designed, and the staff were friendly and attentive - no complaints there. I’d suggest that the kitchen could use some tweaks to improve the dining experience.

Friendly staff. Enjoyable coffee and cake. Service a little slow but pleasant surroundings. Will go back.

We stopped by for an early lunch here yesterday. Lovely waterfront spot on a nice sunny day — US New England-style. Fresh and smart — just our kind of place…! A fairly restricted brunch type of menu. I had the mushroom hash which was good. My wife had the lobster roll which was nice but light on the lobster. Oat milk coffees and a citrus drink which were all good. We sat inside because there was no cover from the sun outside. On a hot summer’s day that would be intolerable for me. The last point is our only real criticism. Overall we enjoyed ourselves and would happily visit again.

Fantastic place, lovely all round

Beautiful autumn day. Sat on the veranda. Enjoyed good coffees with nicely prepared breakfasts. I had granola with fresh fruit and Greek yogurt. My companion had a vegan breakfast. Friendly service. Clean toilets. Will be visiting again.

The atmosphere was lovely, great decor and feel to the place. Staff, Tamar and Angela were very friendly, attentive and patient, providing lots of information when choosing from the menu. I felt that the menu itself could be improved a little. I had the steak which was cooked to perfection, however I felt that the burnt Roscoff onion was not the best accompaniment to the meal. A whole onion is too much and it was a little dry. Perhaps a more traditional approach of a take on mushroom or tomato would prevent so many onions being returned to the kitchen. The Starters, especially the prawns, were excellent. I found the place clean and the staff efficient with tables being cleared and relayed quickly. I will return

Ordered a tea and a coffee. Both came in 'pots'. Cups with no handles. 🤷‍♀️ Why? The 'cup' was so hot I couldn't pick it up. When I asked for a proper cup, I was given a serviette to hold it with. Wouldn't be going again.

A great location and an excellent layout, has great potential, however it's the service that will kill this place and make people not go return or recommend. It took 1 hour and 10 minutes for us to get our nibbles (jar open olives and cold cut carrots) and 2 hours for the main. In the middle of taking our order our waitress saw some people she knew and without saying anything just decided walked away to say hello to them and returned when she finished. Shen then came back 35 minutes later ask us again. Also rather than tell us that they ran out of the ribeye steak they just decided to bring us a fillet stake instead. Considering the options of restaurant's in Eastbourne, just due to the service alone this place wouldn't even be in the top 20. Definitely won't be returning here. It needs real readership and someone that is passionate about maintaining a high standard.

It’s a lovely space but was not what we were expecting. The reef and beef was £55 for two people, which involved half a lobster and rib eye. We presumed it would be for each of us. Half a lobster and ribeye for each person of the pair. We were so hungry it took nearly 2 hours to get our main. Very disappointed as the rib eye was a fillet not a proper rib eye. It was a very small plate and we were starving when we left. Very expensive and not worth the money. Also, I never had a waitress, just leave during taking our order. She left us all of sudden to hug some friends. Very odd me and my partner just stared at each other. The cocktails are nice but I order mandarin/ rosemary and the first one was lovely. Second one was full of gin no lemon in the glass like the first. No consistency at all. Sorry to say but we will not be returning and I won’t be recommending this restaurant to anyone.

So our visit to the Glass House was disappointing, it was a beautiful day so we opted to sit outside. Firstly the menus appeared well used and somewhat "tatty" my friend and I ordered, found prices really to be expensive, but we only wanted a lunchtime snack. - my mushrooms on sourdough toast, came, ordinary bread (white sliced) the mushrooms overcooked and when you applied your fork, lots of grease came out. This item was removed from the bill. Earl Grey tea served without a pot or any extra water....cups without handles, thats OK but not really sure, going forward how that will work. Housekeeping in the toilets needed checking, a lock on one of the cubicles was jammed on open, toilet rolls just left to help yourself - not really good enough if your charging top dollar guys !

Came when it first opened. Ordered two drinks. Waited patiently for about fifteen minutes, and had to remind a different server about our order. He apologised and swiftly returned with our drinks. No problem, put this down to a fairly busy time, and early teething problems. Promised ourselves we’d come back for a bite to eat once things had settled down. Here we are in Eastbourne Friday 4th October 1:50 pm. Sat down at a table outside in the sunshine. Waitress approached with menus, only to be told sorry we are only serving drinks, and prioritising reservations. Regrettably, and hungry, we left and took our custom, and money around the corner to The Beach Deck, where we had a delightful meal in the sunshine at a reasonable price. Seriously, having to make a reservation for lunch in Eastbourne on a Friday afternoon! Hopefully you get your act in order. Not the fault of your staff. Will be watching future reviews until we return again.

Visited Glass House several times since it opened, and have loved each experience. The food menu is offering a great range to suit each time of day, with lots of flavour in each dish I have tried. Scallops are my favourite so far. Staff were attentive and welcoming. I've also just stopped by for a hot chocolate and sat out on the glorious sun bathed terrace - what's not to like!

We’ve been here 3 times since opening and have had an incredible experience every time. Would highly recommend!

Been here several times now and it’s always a great experience. The staff are lovely, friendly and attentive and always greeted with a smile. The breakfast was delicious! Highly recommend! Beautiful setting right on our door step showing off the beauty of Eastbourne seafront!

Beautiful location, the refurbishment is excellent but the menu choice is very disappointing and expensive! We chose the lobster roll which had the smallest amount of lobster in a huge amount of sauce. The bacon and mushroom on toast came with 3 tiny croutons of dry toast. Hopefully a new menu will be coming soon as we would like to revisit.

Have been "shuffling" past glasshouse whilst they were building the site and am pleased to see its transformation. So we couldn't wait for the opening. However we were a bit apprehensive after reading the negative reviews but decided to try it today. We are sooo pleased to report all is very good and happy to give it 5*. Congrats!!

misleading people about 24hr opening

Sorry to report service too slow on a quiet night. Staff definitely need more training! Beautiful surroundings but it won't survive if it can't get the basics right. Not sure if I will try again

Disaster of a first visit. I’m local and always like visiting a new local restaurant’s. Waited an hour and still didn’t get our food constantly told it’s on the way! Kitchen was unable to prepare food all the staff did was try and fob you off with it’s on its way. We had a hungry toddler all they had to say was we can’t meet your wishes and we would have said fair enough and moved on. Very poor customer service and a very upset toddler. We went to the Pilot and had lunch there.

Saturday 28 September 8pm Reservation Birthday treat for my daughter I feel I have to write my experience on that evening From the onset confusion with all staff including managerial as a special treat ordered the seafood platter for 3 people £105 When the platter arrived it was then evident the table was too small to serve this meal The majority of the seafood was to be eaten by hands no finger bowls etc to accompany meal the food took over an hour to come out and once it was served to us no further interest was taken by the staff at our table Whilst waiting for desserts the table adjacent to hours put there pet dog a small Chihuahua to stand on there table eating the remainder of the food left on their plates which we found disgusting to watch It took another hour to receive our desserts We did not complain while in the restaurant as the Assistant Manager was overwhelmed with complaints throughout our sitting My personal thoughts are the restaurant is perfect however staff, managers were lost within their duties one very off putting thing was the front of house chef who appeared to be eating with his hands food from behind the counter with his hands Our bill was thrown at us no conversation as to how we had enjoyed the meal the lack of control with the staff over paying the bill they insisted we had already paid it and happy for us to leave by the assistant manager as she was not listening however I called another waitress over and insisted to proceed to pay the bill Very bad experience would only endeavour to have coffee or drinks at your venue until you get everything sorted out

Went today having booked for lunch. The decking was busy with lots of people with menus but no sign of anyone with food in front of them…..went in and was greeted with a “my dear” - not impressed. Having said we’d like to sit inside we were told to “just sit anywhere” not shown to a table. The menu was then given to us but no order for drinks taken. The interior is gloomy with awful acoustics and the whole place not enhanced by much plastic greenery hanging from the full length of the building inside and out. After a few moments of studying the menu we decided that the menu was pretentious and unenticing, and that there are much better places in Eastbourne to eat so left. Meanwhile those outside on the decking were still waiting for service.

A beautiful restaurant on a perfect setting. We had the Reef and Beef which did not disappoint at all! Our Server Maria was courteous, friendly and made us feel very welcome. A true professional. We will definitely be back and loom forward to our next visit.

Love this place, of course it has had a few teething problems but once ironed out this will be the place to go!!

Ordered a full breakfast and the service was great especially a lady called Oz. The food was top quality and I thoroughly enjoyed it.

Great service and food! The Ham Hock was delicious, as previously reviewed. The team were really friendly and helpful. Great view of seafront up to the pier. 5*

I ordered the lobster, it was delicious, even better than the lobster I had at the Savoy and that is saying something! excellent service too. Highly recommend this restaurant.

The newly refurbished Glass House is simply fantastic. Friendly waitressing staff, excellent food, and a wow factor interior. This place is a must for anybody in the Eastbourne area. However, a little bit of advice to the male floor manager. Treat your staff with more respect. They are your greatest asset and if you continue to be rude to them.. they will leave and word will spread about your management style! Kindness and respect costs nothings and you never know who your audience is.

Great food, really rich. Server was lovely and fast. Nice sea view outside. Only been open a week so its all really clean and new.

So much potential but basic errors make this place not worth the premium being charged for the food. No response to phone (which apparently the staff say is in the managers office and can't be answered by them), running out of eggs, baked beans and avocado first thing for sunday Breakfast. No skimmed milk (or semi skimmed) and no decaf options. Turning away customers walking up that hadn't booked (space was available) and those that do get in can't order food if they've not booked. Most of these can be fixed with a little experience of what they're customers need (should have been part of set up thinking) but they need to learn quick.

Can not comment on food as we left after waiting 50 mins just for drinks.as I work in the hospitality industry I have never had an experience like I did.it was like no one knew what the hell they was doing not even the floor manager.

Can seat quite a few people but I imagine opening at pretty much the end of season they aren't too keen to meet the expense of over staffing. This seems to be the downside of a lot of the poor reviews so far where waiting is an issue and inexperienced staff. We booked for a very early dinner at 5.30 as the only other availability was too late, there were many tables free at the time but I guess they are being careful not to overload the kitchen whilst establishing themselves. We had 6 of the small plates on the menu between the two of us and found every one to be delicious. I'm gluten intolerant and the GF rolls offered were good. It was pretty busy when we left but still not to capacity. Staff were pleasant and this is in a nice spot. Hopefully the issues around waiting will be fewer as they find their feet We will definitely be back with friends

Oh man- we were so excited for the opening weekend. Staff did not have a clue, I was told right off the back that I would not even be able to get a drink, nevermind any food. We sat outside, waitress very remorseful, I still had to go into the bar 50 mins later to get 3 drinks. Having worked in the industry, this is not what you want on your opening weekend. Train your staff and get a decent manager, please.

I so wanted this to be a nice experience, loathes me to give such a scathing review, hoping the leaseholder does take note. Great setting, lovely building shocking service Arrived 15 mins early for our booking, waited for someone to seat us, Manager very nonchalant said 'just sit anywhere'. Sat at a table, next table full of dirty plates. Manager did say they were busy, inside half empty, so food would be about 30 mins, not a problem we would have drink. Waited 50 minutes for someone to come over and take our order for drinks, yes we did ask in between that time, got the drinks and one was wrong, called waitress over and she took it away to change, 15 minutes later still waiting. My partner went to the bar as we saw a pint sat there getting warm, they said no that's someone else's, you will have to wait as we have to pour so and so. We eventually gave up on food. The staff didn't have a clue, 3 behind the bar chatting, Manager serving food, other staff all over the place. The leaseholder nowhere to be seen, a new venture you would think they would be there every day for the first month making sure things ran smoothly. Complete waste of time. Oh and in that time the table full of dirty dishes and food still hadn't been cleared. Not often you see such bad service, this was in my opinion, an example of how a business should not be run. We won't be back.

Me and my mum booked a table here for 9am on Thursday just gone. My mum travelled an hour and a half to come as we wanted to try out the restaurant, the pavilion held sentimental for my mum so we were curious to see its next incarnation. I booked about 730 the same morning, my mum got there before me and was told they were closed for a private function! She mentioned that we had booked and not been informed of this. The gentleman was quote ‘uninterested and dismissive.’ I did message them directly on facebook the day it happened and have had no response. The fact no one had the foresight to turn off the booking system, or even when the manager started work in the morning think “oh wait i should probably call these people and let them know we are closed for a private function.” Is really testament to the disorganisation and poor training of this new team.

Walked in at 10.15 Sunday morning, there were 4/5 members of staff just chatting amongst them selves, had a quick glance around there must of been over 50 empty seats in the establishment . We asked for a table for coffee and they said they are totally full!! Going onto their website there are tables time slots available , the management needs to work the restaurant floor. Winter is coming and turning local residents away because the staff have to serve you will not be there long

We had been looking forward to this place opening.I hope they take all the feedback onboard as it could be an amazing venue!Based on our first visit yesterday... Pros: -Fantastic views/location -Stylish and relaxed decor -Delicious cocktail (rosemary & mandarin) -Willing and friendly staff -Tasty food -Waiting times not too bad (food was quick but drinks came half way through our meal) -Clean toilets Areas for improvement: -Lots of dirty tables -Customers need to be greeted in a more welcoming,professional and less stressed manner -On arrival we were told half of the menu was not available -Not clear whether you should wait to be seated or find your own table/order at bar or table service -Atmosphere felt quite stressful and disorganised amongst staff. -Staff need to be more attentive -PLEASE GET A PROPER COFFEE MACHINE,we can all tell the difference! I'm sure you'll iron out these teething issues and we'll be back to try the lobster roll!Congratulations on your opening :)

Absolute shambles! I went with a friend for beers and the service was very poor. The staff seemed totally overwhelmed. Then my wife went with my daughter the next day for coffee and ice cream. The terrible service continued! Waited for over 20 mins to be served then finally after asking multiple times got orders taken. Then the ice cream arrived after a long wait, melted. The coffees arrived afterwards (my daughter had ordered a iced decaf coffee) the ice had melted and it was caffeinated. And my wife's didn't come with the syrup she asked for so was too bitter to drink. They then went up to pay and the tills were broken so another long wait while they got that sorted. We won't be going back in a hurry!

Me and my partner had an absolutely fantastic time at the venue. Both the food and the staff were utterly wonderful, what an amazing addition to Eastbourne's coast. There is simply no other restaurant in Eastbourne that is even attempting to serve seafood like this place. I can even say that the hake dish is one of the best I have ever had! Despite the restaurant being fully booked and slightly hectic, the service was absolutely wonderful as every waitress we spoke to seemed very nice and attentive. I am definitely returning and will recommend it to anyone who will listen!

I popped in for a latte later in the evening and had perhaps the worst coffee I've ever had in Eastbourne. It was clearly not made by the barista and I asked the waiter to confirm and bingo... it was machine coffee, not barista made. A very bad move for a place in such a great location and design.

Very friendly staff and great views but the breakfast was massively overpriced with items forgotten and not particularly tasty, the hot chocolate was just brown hot water . Staff were lovely but didn't seem to have a clue what was going on.

So pleased to come across this place! The deck was perfect for an evening drink, spacious with a lovely view of the sea and the kids were entertained by the climbing frame. We had delicious wine and beer and so excited to see all the seafood on the menu- definitely next time! Lovely atmosphere, and really lovely staff. Can’t wait to come back and try the oysters!

Great location if you’re patient and want to catch some sunshine. No greeting when we arrived. When we finally met a member of staff we were told you that food was not available as they were busy. 60% of the tables were empty inside and 20% were empty outside. Asked a waitress how to order a drink and were told they would return to take our order. Same waitress passed by three times and still no order placed. After 25 mins we left. At a time when a new business needs to attract customers and ensure they return during the quieter winter months, they have got it so wrong. Lots of customers sharing the same opinion as we left. Good luck Glasshouse.

Service was uninformed and ridiculously slow. For a Saturday morning, they were unprepared, with many items from the small menu unavailable.eg run out of hot chocolate. Food quite nice when arrived. This place needs to improve drastically .

What a great addition to the Eastbourne seafront. Lovely place to relax and have a meal or drinks, it has a real holiday vibe. Food was well presented, delicious and served by friendly staff. Would definitely recommend giving it a try