Based on 4 opinions finded in 1 websites
Opinions
Stayed on a bed and breakfast deal with use of Spa. Spa was wonderful with a warm pool with jets and heated loungers to relax on admiring the landscape view. Shame they have new carpet at the entrance that was wet to walk on. Evening meal had a good choice and served efficiently. We had a room with a view of the golf course and lake so very relaxing. No fridge, coffee and tea making facilities and toiletries. Breakfast was good quality and hot apart from water for tea stored in a dispenser rather than boiling for a good cuppa. However asked for a tea pot and the waitress obliged. The hotel seems geared to corporate events but we enjoyed our stay and would return. Friendly receptionist who was very welcoming
S Bragg . 2025-01-09
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From checking in for a two night travel zoo special to checking out late at 1300 this was a great experience and very good value for money. I would have no issues with highly recommending this hotel. We were upgraded to a family room which had loads of space for the two of us, the room had obviously been updated and furnishings replaced recently so was very new. All the staff from check in to check out were exceptional, very welcoming and professional, the waitresses in the restaurant and bar deserve special praise, particularly Vicky the breakfast waitress who was outstanding and a wonderful cheerful character. The management team should be very proud of all the staff. The spa experience was very good but the highlight was without doubt the evening meal which the chef served up the finest featherblade piece of beef imaginable. Should a good offer be available again I would definitely consider a revisit.
Peter H . 2025-01-01
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Booked for 2 adults 1 child on dinner bed and breakfast. Was given 2 single beds then asked for an extra £25 on top before arrival for a zed bed?? I booked dinner bed and breakfast for 3 so expected 3 beds. Beds were extremely uncomfortable and we wakened with extremely sore backs, like sleeping on a door. We were booked Friday and Saturday and actually left on Saturday as couldn't face another evening in the bed. Dinner was good and had gluten free option's as requested. No kids meal offered so child had to choose adult style meals but we worked it out. Drinks very expensive Breakfast - not as great - no gluten free options and never came with my bread/roll as requested. No coffee machines ( one in bar not working) as requested a cappuccino but was told £2 for a paper cup and use the urn filed with instant coffee, no thanks declined the offer of spending £4 for 2 of us and had the coffee from our room. House cleaning, threw cover over, I had to go to reception for toilet paper as none in the roof and the towels were as rough as sand paper. Reception not very polite didn't even bat an eye lid at us leaving a day/night early due to the issues in the room Never again
Julie R . 2024-04-22
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A very well organised Wedding for my son Matthew & his partner, Kass. Everything to do with the Ceremony & Celebration went extremely well & pretty much on time. An excellent 3 course meal was served. Quality of the food was superb. Staff were very welcoming, polite, & efficient. Food was served quickly & smoothly, with very hot plates for the cooked courses. Very well done! A very big ' Thank You' to Sally & her team. Now , one criticism: My wife & I booked an "Accessible Room" some months ago when the Wedding event was booked. Unfortunately, whoever took the booking over the phone, did not listen or execute the booking correctly, as we were not allocated the room type requested. This did cause us some inconvenience, as my wife has mobility problems. However we managed for one night. Sunday morning breakfast was superb, with very freshly cooked & well presented English Breakfast fare. Again , very well done with this, compliments to Chef.
Steve B . 2024-03-18
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I was at Hellidon Lakes for my daughter's wedding. On the whole the experience was great but the lady on reception when we arrived was quite curt and not overly polite.
debbie h . 2024-03-18
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Lacklustre for a passing traveller and has all the trappings of fleecing wedding parties! Food is poor and overpriced. Rooms "scruffy" and unkempt. Nuf said?
Krakenb694 . 2021-06-07
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49 Opinions
Ordered a delivery tonight. Waited over an hr for driver to turn up. Driver called me, said he was outside my door and knocked, but I've not answered. Thought it was strange, as my front door is not far from my living room So I went ro the door, opened it, looked, but nobody insight. So I asked again, where are you, sat outside your door, the driver replied. I doubt that I said, as I'm stood outside my door, are you in a car, I asked, yes he replied. Can you see my porch light come on? Yes he said, and drove down the road from about 40yards away. How can you be outside my door, but 40yards away I asked? He was, he said. Proceeded to call me a liar which angered me, took the food, and told him to get off my property. Called the restaurant and told them. I have now had the food collected, as I don't want to eat it, as the driver called me a liar, what's he done to my food!!!! I now have to wait, another 60-90min for an order 8 have placed else where. As will never order from them again!!!!! Use them at your own peril!!!! I really hope you have proof that I was/am intoxicated. As I have taken a screen shot of your reply stating I need to be sober. So please provide evidence that I am intoxicated, 8f not I suggest you you take that comment down or I shall be taking you to court for malicious slander and defamation of character. Choice is yours!!!
22 Opinions
Restaurant is under new ownership. Food was lovely, service was very prompt. Overall very impressed with the quality. Would definitely go there again.
85 Opinions
Shout out to Eliot & the team who did everything they could to make it easy for my family with dietary restrictions & small fidgety children to get everyone fed – I’d never imagined I could feel so well looked after grabbing halfway-home chips on the motorway! 10/10 customer experience – and Eliot in particular deserves a raise.