Based on 3.132 opinions finded in 2 websites
Based on 3.132 opinions finded in 2 websites
Nº 224 in 1309 in Cheshire East
Nº 5 of 26 American in Cheshire East
Opinions
Had a great birthday out today. The staff are so great (thanks Will). Its a family restaurant so expect a lot of kids but they cater well with a cinema
Steve Kay . 2025-02-01
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The food was excellent, service was very professional and the atmosphere was very welcoming, rack of ribs and barbecue sauce chicken were superb, the highlight for me was the freckles,yummy
Gillian Howarth . 2025-02-01
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A really great place to go, it's said all the time but in this case the staff really are very friendly. The food is lovely to, smokey smokey lovely-ness. Yum yum.
Drew Topping . 2025-02-01
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Food is great, we always enjoy coming there, but the thing with the automated tip jar?!? Tipping is not mandatory and should be decided by the client, not the restaurant. Also, the service is not alwaya good, yet tip jar is always added to the bill. Not good, Hickory's!
Maria Marioula . 2025-01-31
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3rd time here and sadly losing it’s appeal. Food was delicious the first time 2nd and 3rd just ok. Always asked to wait at the bar before being seated for at least 15-30mins even when booked and arrived on time, staff seem not to care. Went on a monday twice and a Thursday. No worth the trip out.
Andrew Madden . 2025-01-29
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Awesome. I absolutely love this place. Great for adults and kids. Great food and atmosphere. The meat is to die for. Friendly staff. Highly recommended.
Alf Bagheera Sparky . 2025-01-27
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not cheap, but the food is excellent
Will Davies . 2025-01-27
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Always a great experience at Poynton Hickorys. We go a few times a month. Never had a bad experience. The food is amazing and the staff are great.
Lucy Murphy . 2025-01-27
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Great food and lovely staff! Very attentive and the grape soda was 10/10
J M . 2025-01-23
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Was there on Saturday 18th January and sat at the Chef’s table was around 6:30pm. We were given samples of beef brisket, the chef was a white male with an beard and just had a lot of positive energy about him. There was another male, tall, slim build, mixed race and his job was to put things in the oven and slice the brisket. They were both just great, could tell they worked together well and were happy in their work. Plenty of appropriate banter between them which was really good to see. At first when we arrived and they said we could sit there I was hesitant but I needn’t have been it was was good experience. The waiting on staff were a bit slow but to be fair it was very busy.
Laura Burgess . 2025-01-19
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First time visitor, very impressed food was great 👍 staff very friendly, enjoyed our time here. Will definitely visit again ☺️
jeff goosen . 2025-01-18
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Very lovely food. Great service
Alan France . 2025-01-18
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Nice place good food, quick service all you need from the restaurant.
Bartosz Laga . 2025-01-16
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we ordered a few appetisers ! the hot honey was the star of the show for me ! deffo recommend for a quick bite on an icy day :) service was lovely and helpful . also the free popcorn was a great starter . we also noticed how great a vegetarian and GF selection there was !!! (not that we used it at all)
zayb . 2025-01-15
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This is mine and my partners go to for food and drinks every time. The atmosphere and food are spectacular and it helps the staff who deliver it are super attentive and lovely. The food menu has plenty of options for all different tastes, we always go for the bacon bites and tacos to start because they are divine. While its pricier than you’re average meal out, the quality speaks for itself and in my opinion is worth every penny. Their cocktail menu has great variety and their hard cherry colas keep us coming back every time ..to the point now our servers already know what we are going to order before we are even sat hah. Special shoutout to the bar staff, particularly Lexi, who always greet us with a smile and make the best drinks. They made adjustments for us where they could when their cellar flooded and our favourite drink was off the menu. It seems like a really great work environment to work in despite how busy it gets and as a result it translates into the brilliant service we receive. Thanks guys!
Geo . 2025-01-13
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Hickory’s Smokehouse in Poynton offers a truly exceptional culinary experience that delights on every level. From the moment you step inside, you’re welcomed into an atmosphere that perfectly balances rustic charm with impeccable attention to detail. The food is nothing short of remarkable. Each dish is crafted with care, offering bold, authentic flavors that transport you to the heart of the American South. The portion sizes are exceedingly generous, a rare combination of quantity and quality that ensures you leave both satisfied and impressed. The staff deserve the highest praise for their warm hospitality and professionalism. A particular mention goes to Dec, who is an absolute credit to the establishment. His cheerful demeanor and genuine enthusiasm make every visit a joy. Conversations with him add a personal touch that elevates the overall experience-he’s a happy soul who leaves a lasting impression 😁👌🏻 In summary, Hickory’s Smokehouse is a shining example of how great food, attentive service, and a welcoming environment can create an unforgettable dining experience. It’s a place I look forward to visiting again and again.
Jatin Kanda . 2025-01-11
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Food is lovely and the wait staff are really friendly and helpful but there was a really long wait for everything. The super slow service is the only reason it's not 5 stars. Also not keen on them automatically adding the tip jar. You have to ask for it to be removed or they will charge you an automatic service charge. Tipping should be at the discretion of the client not the restaurant.
Natalie Wilkinson . 2025-01-11
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Absolutely addicted to this restaurant!!!! We keep coming and coming and never ever let down! Cater for GF folks too so even better for me! So delicious and not to mention the staff. So friendly and helpful! Thank you team for such an amazing service!
Vivi P . 2025-01-06
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Never a bad experience at Hickorys. Great atmosphere and food. Attentive and friendly servers. Great experience
Peter Middleton . 2025-01-05
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Return visit for lunch as a group of 5 (3 adults and 2 children) in early January, have been several times in the past. Food was very good and service fine too, no complaints at all and would happily go back.
Astuteboy . 2025-01-05
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Disaster of an experience and such a shame as I have a long history with this place since working there in the late 80's My last visit was a solo late lunch after a day on the hills and I was looking forward to some great food. I was sat and left to wait and wait. Not even offered a drink. Staff were walking past in pairs dawdling and chatting. There was a big group of staff around the front door laughing and joking and still i sat and waited. After 15 minutes I went to this large group of staff near the door and asked if someone could serve me? The response was a very bored, irritated "Yes ok" The staff were enjoying the laughs and the banter just didn't want to do any work.
David C . 2025-01-04
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Been here twice and they haven’t disappointed. Really nice dishes and flavoursome. Lovely starters, mains and desserts! 💕oh and drinks.
Lydia Rose McGlone . 2024-12-31
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Can't thank the team enough for the most amazing Christmas Eve meal! Warmly greeted, great festive atmosphere, friendly service and of course, INCREDIBLE food! It gets a bit crazy by the movie theatre for the kids, so as adults only, it would be great to sit in a more calm area (we constantly had kids running past!) But it didn't take away from our great meal. Will definitely be back.
B . 2024-12-30
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Birthday meal for 15 year old. Slight wait for table and bar area is very small. Service once seated excellent. Food is really good. Nice touch at the end when a doughnut with cream was brought and staff sang happy birthday..... really nice. Staff serve with a smile and nothing seems too much trouble.... even on a very busy night like tonight.
Suzanne Bell . 2024-12-30
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We visited Hickorys for our Christmas treat and loved every minute Friendly and attentive staff, lovely female singer, and gorgeous food We chose the sharing platter for two x2 and added some extra sides, and there was plenty for 5 of us. Everything was cooked to perfection and flavoured beautifully. Reasonably priced as well at just £40 per person, including drinks and 3 desserts. Definitely somewhere we will return. Thanks
Emma P . 2024-12-29
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Update to this review. The manager contacted me, and all the issues were discussed. He was courteous and informative, so we'll be visiting again in the New year We visited here earlier this month for a family meal. 5 adults, a 3 year old and a 1 year. Sadly not the best experience. We were seated in the bar because of the size of our party, no other family groups were in this area. They placed the high chair at the end of the table, in the walkway so it was in the way of of any one passing by, including the servers. So drinks, hot food etc were frequently lifted over my grandsons head whilst they passed each other. Not exactly safe. And the reason we had to sit here was because when we added the 3 year old, we were told she classed as an adult for seating. It was too noisy for a proper conversation, with 2 televisions and customers cheering the NFL game. On a separate note, the baby changing area needed some attention, (overful bin) and I did mention this to a member of staff. At least the food was good but I'll definitely think twice before booking here again.
Gillian Povall . 2024-12-27
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Staff were amazing, so very attentive and treated all kids to special "shots" as we arrived a little early. Food as usual was very well presented and delicious. Birthday boy had a lovely sparkler dessert with happy birthday song. Extremely pleased Well Done Hickories
moosehunter . 2024-12-26
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Friendly service, but slow considering the place wasn't packed.
S Matthews . 2024-12-23
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Very impressed and reasonably priced, we'll be back !!!
Anthony Mitchell . 2024-12-21
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I had the brunch pancakes, which were thick, dry & doughy. Barely any maple syrup to help eat these & the bacon / bacon bites were mainly fat. I won't be back for brunch in a hurry or ever & it's put me off trying their main courses. My partner (vegetarian) had fajitas which looked okay, but the vegan 'meat' lacked any taste. The staff, on the other hand were very pleasant & attentive & service was quick even though it was very busy.
Kesh S . 2024-12-15
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Every year we come and do breakfast with Santa since having our little boy and every year it is so, so good. The grotto is always done so nicely. Santa and the elves are always so lovely, warm and welcoming. Also, as always with Hickory’s the food is beautiful too. Thank you for such a lovely experience for our little man!
Sharon Lomas . 2024-12-15
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Went for Hubbies 50th Birthday we were a party of 8 and we couldn't fault it, Food was great and the staff were amazing nothing was to much trouble and even a birthday donut at the end too, we had a great night and will definitely be back. Tysm for making our evening an extra special one. If I could give more than 5 stars I would 🥰
Nicola Quinn . 2024-12-14
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Thank you for making my birthday memorable! Great food, great staff. I love this place.
Jay . 2024-12-09
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Been here a few times usually have a good experience but tonight we got the shared platter which came out cold and was missing brisket and the japeono sausage. It was really busy, and we couldn't get a waiter, so we checked the menu online and assumed it had been changed and those items removed. Was pretty disapointed considering the cost of the food. When we did finally get a waiter he did try to make it right by offering some free marshmallows, and after bit of back and fourth he discounted the meal. Would want to come again but perhaps avoid it when its really busy as it's just manic and noisy with people shouting at a the football game.
Gareth Luke . 2024-12-09
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Never had a bad meal here & service is always good 👍
Matthew White . 2024-12-07
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Live music was great! Food always amazing only problem was we ordered too much haha! Love this place!
Mollie . 2024-12-02
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Great food, fantastic at catering for my partner's gluten-free needs
Bob Clough . 2024-11-27
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Food was reasonable. However, the service wasn't great. The worse part was being sat directly under a very loud speaker with terrible sound quality. I asked for it to be turned down but it kept creeping back up. Towards the end of the meal I couldn't wait to get out of there.
Wayne Roberts . 2024-11-25
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One of my favorite restaurants to eat in the UK. Never had a bad meal here and the staff has always been accommodating and lovely.
pinqeh . 2024-11-24
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Came here with my girlfriend for our anniversary meal. From the greeting at the door to the drink at the bar while we waited to get seated everyone was lovely and the cocktails on offer and the ones we got were amazing! When we got to the table there was a lovely piggy with happy anniversary written on it which was a lovely touch (we named the Snarfel for the duration of the meal). Our server was Ruby who was amazing and extremely polite and attentive and was fantastic. We ordered more cocktails and ordered the Platter for two, it was amazing, great variety and well worth the money, could not have eaten anymore! For pudding we had the frozen custard (Fro-co on the menu) which was a great pudding then we were surprised by Ruby with a board that had happy anniversary written in powdered sugar on it and a donut with cream and a candle and sparkler this was an extremely lovely surprise! And was very much appreciated. There were two other servers while we ate a Gentleman and another lady whose names I did not catch who were also very nice. Also the memorabilia/decorations around the restaurant are a fantastic touch which I did not know about before going. I loved it, as a geeky human my personal favourite is the Nuka Cola cap on the wall near the bar. All in all can’t say enough nice things about this place from the amazing service from Ruby and the rest of the staff we encountered who were extremely friendly especially during a busy diner service to the amazing presentation of the food and great quality of what we received and the fantastic restaurant. I will definitely be coming back and thank you for making this a memorable evening.
Thomas Murphy . 2024-11-24
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Very meat oriented (as you'd expect) but enough for vegetarians. Lovely staff, sang Happy Birthday for our granddaughter and she got a sparkler and birthday message (in icing sugar) with her dessert. The Frickles (deep fried gherkins) are well worth trying (though I think next time I'd share them!) Back for our grandson's birthday this time. Very similar experience, lovely staff, good food, and a fuss made of our grandson: he loved it.
John Stout . 2024-11-24
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Recently celebrated my childs birthday here. Great atmosphere quick and friendly service. Loads of entertainment for the kids to do. Had a great evening
John Timothy . 2024-11-19
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Had a great family get together for my birthday 🎂
Ian Hambleton . 2024-11-18
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Sadly not to it's usual standard tonight
Jan Mala . 2024-11-16
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They do things in a fun style so flags, popcorn and movie for the children. A big choice of drinks for adults and the food is tasty. TV is on one side. Music on for the rest. The down side is sometimes too loud and is a bit expensive.
Victoria Gattens . 2024-11-11
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The restaurant captures the atmosphere of an 70's-80's US smokehouse so perfectly, you'd doubt you're still in the UK - until the staff's accent gives the game away. We visited the day after Halloween and besides the outside decor, some of the waitresses had cool costumes/make up. The tables were a bit small (a box for 4 could fit barely fit us and the food almost didn't fit the table and would hardly accommodate even two "big" americans), but comfy. The atmosphere was lively without being too noisy. Among the 4 of us, we ordered two starters, one meal and a menu for two and had found it difficult to eat all of it, but it was so tasty we had to try... Had we ordered a full meal for everyone, we'd have to be rolled away!
Antonin Jebavy . 2024-11-08
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We usually have great food, but not tonight (Thurs 7 Nov). My burger was completely tasteless, and the outer sides of it were burnt on the griddle/pan. The fries with cheese did not taste of fries with cheese - but did taste unpleasant, though I could not identify the taste. My husband’s chicken wings, and the battered chicken, were really really salty. He said his other meat was salty too. The only nice parts of the food were the corndog/bread? and the pork sausage. Very disappointing. We didn’t even feel we could take what we could not eat home to the dogs (which we would normally do). We feel this is our last meal at Hickory’s. Incidentally, nobody came at any time to ask if everything was ok. Nor when we paid did the lad ask us then. Nor were we given the usual device to input our feedback whilst there.
Sylvia Graham . 2024-11-07
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Visited on a Friday night, the live music made the evening and that's saying something because the food was absolutely spectacular. The basket of chicken and bacon bits were fantastic we'll definitely be back.
Leanne Brocklehurst . 2024-11-01
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Fantastic food, brilliant service overall excellent.
Hayden Jones . 2024-10-29
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This is a review from a person who would never choose to visit a place like Hickory's ! My 11 year old grandson had a birthday meal there and guess what? I quite enjoyed it. Yes it's hot, noisy , crowded and the smell of smoked food permeates the whole place. And I don't like BBQ sauce. But the sea bass was good, the beer acceptable and the service excellent. The cinema room was also a great attraction for the 5 young grandkids. All in all a successful birthday meal and the kids loved it
tobleroneLiverpool . 2024-10-27
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Food was absolutely amazing, hot and tasty, service was great, server was very friendly and efficient, we will definitely be coming back
Lesley Williamson . 2024-10-26
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Fabulous food & service as always. The staff are fab with the children nothing is ever too much trouble. We will be back!!
KB Stockport . 2024-10-20
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Good food, lively ambience, friendly service
Hilary Glover . 2024-10-18
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Have eaten at hickory's before and as usual the food and service was great.
Michael Wilkes . 2024-10-17
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Incredible service, great food and the manager was very knowledgeable about allergies.
Nicky Evans . 2024-10-15
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Great place for dinner with young kids
Adam Moses . 2024-10-13
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Booked for a birthday. Large party of 10. One of our orders was cold so i had to wait whilst they cooked a replacement. Nice touch with the birthday greeting on the dessert. Sea bass serving was quite small but tasty.
Donna Shaw . 2024-10-13
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I ordered a hot chocolate and when i was nearly finished drinking it I saw a black thing in my drink and turns out it was a bee so they said they would go and get me a new drink but they came back and it was the same drink they just added more hot chocolate to it.
LILY TRAYNOR . 2024-10-13
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Food was great, table service a tad slow but it was a Saturday evening. We all would have drank more if they got to the table more often
Frank Moss . 2024-10-12
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Great place for birthday celebration. Staff went out of their way to make the day special for my grandson.
Patricia Conaghan . 2024-10-11
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Absolutely disappointed. Me and my freind chose stake house share but unfortunately the food was horrible. The meat wasn’t fresh and very dry and stringy. The fries also were dry elastic. We didn’t even touched the beans with meats, almost all of them and taste horrible . Charged a lot for money.
elham keshavarz . 2024-09-25
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Had a horrible experience ,Food wasn’t fresh and hot ,looked horrible, rotten and taste even worse.not one element on the plate was right My friend and I left the food and came home hungry ,would never go back there anymore Even fries wasn’t fresh and this wasn’t their first time. Food looked like coming out of bin ,it was a bit late at night but I wouldn’t serve food if I don’t have fresh one , Totally horrible experience and waste of money, and for such an awful food, we have been charged a lot. Came home and throw up and even thinking about it now make me sick. I should not paid at all.
Pari Zo . 2024-09-24
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Called in for an unexpected lunch, as a result didn’t have ear defenders with us which we normally bring for our autistic son. Hickory’s Poynton were fantastic, super accommodating, found us a nice quiet table which is a difficult ask in a busy restaurant, offered to lower the music a little and even managed to produce a spare pair of defenders which helped him massively. Not our first visit to here or Wilmslow which is also fairly local, but it certainly won’t be our last. We’ve had excellent experiences at both venues.
Cheshire Stove Shop . 2024-09-22
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Have the cornbread. You'll be glad that you did.
Thomas Earl . 2024-09-18
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From start to Finnish 5 star service with 5 star food. Brand new menu with all the great food you guys serve and excellent tastes all round. Thankyou to all the staff excellent job, be back soon.
Andy M . 2024-09-18
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We used to come to Hickorys every week, especially for NFL but we came on Sunday lunchtime for our son's birthday. Sadly the service from newer staff is poor, we only saw our waiter twice then he disappeared. No check backs, 1 missing meal that arrived 5 minutes after the others. We are sad that clearly it's gone downhill. Food wasn't as good as we had previously had either. We will be back on on Sundays but doubt we will be back as a family 😒
Sam R . 2024-09-17
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Food was tasty, portions weren't large so I thought wasn't cheap for what you got. Staff were all very pleasant
Carl Nicholls . 2024-09-17
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Cannot fault the staff here. They are so friendly, helpful, nothing is too much trouble. This is our go to place for when we have dinner with the kids, food choice is great, they love the milkshakes and marshmallows. No wonder it’s always so busy with families.
Lucie W . 2024-09-16
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UPDATE: Only fair that I update my review from 5 months ago. We visited again yesterday and it was a complete turnaround! Service was fast, attentive and friendly. The atmosphere was great with live music later on. Our whole family had a great time. The food was absolutely spot on, a huge improvement since last time. Everyone really liked their meals. (Smoked brisket sub was amazing!) The kids mini cinema was much better and a spillage was being cleaned while we were there too. It seems to have really turned around in these last few months and it showed in every aspect. Well recommended. **Old review from early 2024** The first couple of times we came here it was really good, but the last couple of times it's really gone downhill. The food was just ok, where it used to be excellent. Prices are still slightly higher than a regular pub-resturant, so you do expect the food to be a bit better. Service was fairly fast from the point of ordering, but we had to get up 3 or 4 times to find someone to ask for sauces, or drinks or cutlery because they seemed to congregate and not look over the tables enough. Previous visits I don't remember this being an issue. The mini cinema that the kids love was a brilliant novelty the first few times we came. It's still a novelty to them, but they seem to come back covered in ice cream/frozen yoghurt each time now. The furnishings in the cinema seem to have taken on a permanently sticky state. In fact, the whole place felt a bit tired. This last visit there seemed to be a lot more loud sweary people in the place. Even some with their own kids. I was a bit wary of our 5 year old overhearing a stream of F bombs, which I wasn't expecting at 4:30pm. This could have been just unfortunate timing, but it wasn't just one party. There was a crowd of lads at the tables out front who made the outside play area a no go due to the conversation and volume. Overall, I felt like that was probably our last visit. It didn't feel like the place to take the kids to and enjoy some better than normal food out anymore.
Chris Hibberd . 2024-09-14
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Disappointed from the offset. Welcoming staff with attitude about the table. The kids had run into the cinema. We were TOLD to go to the bar. Erm wait. My kids are in the cinema. I have been many times for them and sat just outside to keep my eye on them. Have u tried getting them out at that age. We just said we didn't mind as we needed to be near the kids. They minded. The table wasn't dirty just needed cutlery. . I actually spoke to the manager. He was OK. Didn't really seem to bothered. So I'm OK. Getting on with our lunch. Calmed down. Kids were OK watching the film . Waitress came over and spilt drinks all over us.my clothes. My phone the table and floor . The server said I will knock it off your bill. She didn't. Unfortunately it will be a long time before we come back. Not a happy experience at all when I wanted a nice afternoon
Wendy Simpson . 2024-09-14
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My hubby and I called here tonight for dinner for the first time and are both hugely impressed Great service, clean restaurant, great vibe and music and gorgeous food We will be back with the family and recommend it highly
Emma P . 2024-09-09
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Amazing dining experience! Felt very welcome and looked after to!!!
allan ross . 2024-09-08
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Amazing as always! Took a friend who’s never been. So had to use my many trips as guidance!! Shared chicken in a basket, I had brisket for main and then cookie sandwhich. This was the only disappointment as I think the cookies should be warm it would be so nice!!! The staff were amazing as usual. Really attentive to my dog ( most important ) I love the doggy area full of biscuits and bowls. I bring my own blanket as he won’t share anyway but it’s a lovely idea to have spare dog beds. The heaters were perfect too, maybe summer but it was so nice under the heat lamps. Staff really shone out, each and everyone made a fuss of my dog, which I love. He loves the brisket so much too, an amazing touch, never forgotten ! Also, your amazing staff gave me a free cornbread to try and I’m so glad they did it was well nicer than the stuff I’ve had in New York!!! I’ll now order it everytime!!😍
Foxyroxy90 . 2024-09-05
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Food is always high quality, well cooked and delicious! Portion of fries could have been bigger - c'mon guys, they are cheap as chips! Servers are attentive but not overbearing. The only complaint is that the music is always too loud to enjoy a normal conversation.
Nigel Dann . 2024-09-03
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This place is absolutely fantastic! I was transported back to America and loved it. The staff were friendly and helpful.
Danielle White . 2024-08-31
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Hickory's in Poynton is a cool spot! The chicken bacon waffle with syrup is a fun twist on a classic dish. You get that savory flavor from the chicken and bacon, plus the sweetness from the syrup—it’s like a flavor party! If you’re into sweet and savory combos!
Callum Bell . 2024-08-28
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Great food, friendly team that were super helpful! Managed a large birthday meal incredibly well, all served at the same time and drinks kept topped up.
Rachel Abel . 2024-08-27
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We were both sick and fighting upset stomach half of the night. Tastless and very dry brisket. Poor and slow service despite large number of staff on site. Watching a member of staff getting severely burnt with cake sparkle and not getting any help from the managers, wasn't something you would want to see while having your dinner either.
Justyna Barbara . 2024-08-26
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Not a great experience. Felt rushed. The waitress was just plain rude and had no idea how to treat customers. Food ok but quite slow to arrive. Atmosphere should be relaxing but isn't.
David Ellis . 2024-08-24
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Had the smoked brisket, amazing plus a Big Lebowski to wash it down, superb 👌
Adam Jones . 2024-08-23
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Was here for a birthday meal. The food is okay. I got myself the mac n cheese, which was nice, but i would have liked it to have more of a crusted top. The Louisiana tater tots, there were okay. And got the Cajun onion rings, they were big and crispy but not much of a cajun taste to them ( had better tasting ones from supermarkets). The onion inside was hard vs other places that serve homemade onion rings where the onion gets soft and becomes a bit sweet. Some of the friends got the burger and they said it was nice, but preferred yard and coop. Another got a steak and said that was nice but it was more like a pub steak, and that they should have at least rested the steak before serving. I also got cloudy lemonade, that just tasted like normally cheap lemonade rather than cloudy lemonade. In my opinion the food is average (somewhat expected for a chain) But the atmosphere and service is very good. The bill at the end was wrong but got corrected.
Mohammed Islam . 2024-08-20
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Service amazing food amazing I was amazed it was my 2nd time here and I was more impressed then ever
Max . 2024-08-17
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Great place food was really good nice staff. Ordered far to much though portion sizes are massive
Ian Burnett . 2024-08-16
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Heard a lot about Hickory's from fellows Truckers... Found this one near a fellow that's never been as well. So met up and got the share platter for two. Loads of food to eat. Great service, from the front of house staff/ kitchen. Keep up the hard work.
J D . 2024-08-16
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Amazing food. Attentive staff. Not cheap but not expensive
Danny Wallace . 2024-08-13
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First time here it was fabulous we will definitely go again five stars Update, Well a different experience this time altogether my wife asked for the 16 hour slow cooked Texas style brisket the first one was pure fat and disgusting she didn't eat it the second was pure fat again and Pink in the middle, this was never cooked for 16 hrs in a million years and bearing in mind the first one was sent back for being to fatty you would of thought the second one would be better it was worse, even though the item was taken off the bill the whole experience left us in disbelief and spoiled our day. Photos posted
Mark Stevenson-wood . 2024-08-12
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First time visiting here with our brother who is over from Oz. Food was good quality for the price. You get complimentary popcorn when seated and we ordered some soft drinks like the lemonade which came in a massive jar. There's a little cinema room for kids which is great to past the time when waiting for food. We chose to sit outside and we're seated under cover which was great on a sunny day. One of the reasons we chose this place is because on the advertised photos is a wooden train outside for kids to play on but it's no longer there. They do have a beanbag toss but again this doesn't keep kids attention for long. There was a guy sitting near us smoking which was delightful while people were eating. None of the staff directed him to the car park. Service wasn't amazing. Whilst the food wait wasn't long service wasn't with a smile. I'd expect more receptive wait staff considering the American theming. We paid the 7.5% tip added to the bill. We decided against dessert as service slowed before we left. The baby change toilet was dirty and the bins overflowing which was also disappointing. They do not currently offer blue light discount for public sector workers.
Carolynne Nelson . 2024-08-06
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Smokehouse platter was superb, this is a smokehouse so meats are the best choice of food not chicken. Children’s meals are good along with free popcorn and a small cinema with films for the kids to watch.
XXIAMPHILXX . 2024-08-04
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We came for an evening meal and sat outside. Our food and drink came out quickly, popcorn at the start was a nice touch as well. Portion sizes are good and the food was well presented and tasted great. Our waiters Jack and Will were super friendly and made our evening really enjoyable. Thank you to both of you. And of course the guys in the kitchen! Will definitely be returning soon.
Ben Mckeith . 2024-08-03
MORE AT Google
Excellent evening 😀 the staff we're very attentive and friendly. Really good information for anyone with allergies. Both managers we're very helpful and arranged a milkshake making experience for the kids and they Really enjoyed it. Highly recommend.
Sarah Fitzpatrick . 2024-08-03
MORE AT Google
Slow service even when quiet, then have the nerve to add a tip. Your usual lack luster English service. Extremely over priced, fake BBQ, it gets hyped because a normie from the area takes some photos of 4 slices of dry reheated brisket they’ve just paid £20+ for 😂 none of the meats have been smoked, as you see them being reheated in the ovens and are hard and dry as hell. It’s clearly a bbq style restaurant, especially since green king taking over, and before hickory’s reply with “it really is smoked” tell me why the smokers are shiny clean and not a single hint of smoke around the building and outside 👍 I have friends coming over from Texas for 2 weeks soon, let’s see what they say about this “authentic bbq” 😂😂😂
Carley Simmons . 2024-08-01
MORE AT Google
Took 1hr to get drinks and it wasn't busy the food was alright the brisket was very dry and the music was so loud we had to shout our order other than that it's OK
Mike Bradley . 2024-07-31
MORE AT Google
Really busy staff were attentive didn't have to wait long for drinks and food to be served came over and asked if we need anything good service
Ian Gibson . 2024-07-29
MORE AT Google
Great food and atmosphere would recommend to anyone to go! Jack and Emma looked after us really well and we're very friendly too, will be back!
Charli Tighe . 2024-07-26
MORE AT Google
Really disappointed with the service, we've been many times and always had great service and a great meal. We decided to give Poynton a try. We had to wait over 20 minutes for our drinks, main course arrived without plates being cleared away, I had to ask for the starter plates to be removed, table was dirty, I would have mentioned something on the night, if someone had been bothered to ask us if everything was ok. Overall it was a very poor experience, however, the food was delicious.
Julie C . 2024-07-24
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After being Recommended by friends, we sure wasn't dissapointed ! Food was amazing, service was impeccable, nice ambience and good value for money. We'll definitely be returning to sample the ample Menu . Highly recommend the Ribs, Brisket and Burgers. Onion rings are a must for sides ! Well done team 👍
Cheryl Pickard . 2024-07-24
MORE AT Google
Steak not seasoned in house. Vegetarian options leave a lot to be desired.
L Jammy . 2024-07-23
MORE AT Google
I got there very early in the day, having walked from the AVRO Heritage Museum, so I was for a little while just about the only person there. It soon started filling up, though, and I can see why. The staff were lovely, the food hot and tasty and the venue large and welcoming in a nicely relaxed way. I had the rack of ribs in maple glaze which was excellent. Highly recommended.
Paul Harper . 2024-07-19
MORE AT Google
Slightly crowded and cramped in places. The service could have been slightly better, we never got offered anything further apart from condiments at the point of serving our food and then had to ask for further drinks. The food was on point and delicious 😋. On a whole it was a good visit.
Chris Hodges . 2024-07-14
MORE AT Google
Always friendly staff and good food
Ben L . 2024-07-14
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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