Ho Li in Rochdale

Store manager is ignorant and rude asked me to ring back in 10 minutes after I rang about my order I did ring and he hung up, my calls are recorded and will be past onto your head office.

Every other time has been fantastic but my latest visit left me not happy as I couldn’t have the drink I wanted and have actually had many times before! I ordered a drink with oat milk and when asked if I wanted cream on top I replied “just a little bit but not too much” as it’s a dairy intolerance not allergy but was completely shut down and told by another worker that she’s not gonna put it on. I understand rules and everything as I work in a cafe myself but the consumer knows more on how they’ll react. What’s funny is the drink I ordered had chocolate in.. also dairy but no not allowed a little bit of cream on top.

Basically we arrived late which the hotel was aware. Upon arrival the man at the front desk refused to let us in and made a joke why didn’t you knock when we rang and knocked for 10 mins straight he could see us. When we did go in he refused to believe we booked through agoda and refused to speak to us or look at my phone for proof for 5 mins. When he realised we were booked in he turned his music up and stated he didn’t want to listen to us. This was at 5am we were waiting to get a train. He told us we wasted our time but again we paid and let them know they said we could arrive anytime. He then refused to take card and refused to give us our keycard despite having a card machine. He threatened to cancel the booking over a £1 payment. I threatened to call the police cause I was in utter shock at the disrespect we had endured. The whole situation took nearly an hour of him arguing with us and ignoring us! The room was so cold there may aswell have not been windows and the room hadn’t been cleaned with crisp packets at the side of the beds and dirt etc in weeks. Absolutely disgusting hovel and that old man needs sacked! We met other stayers who said he was arrogant to them too!

They seem to be getting the orders right. Was having problems a few weeks ago.

Rude customer service I rang and asked if I could speak to the manager and they kept putting the phone down. I just wanted to see if I could make some changes to and order due to health and allergies