Horse and Jockey in Birmingham

Friendly staff kept the beer flowing.

Meal out with my mates, combining a wholesome meal with really well looked after real ale. The Wainwright's and the London Pride were delicious. Shame there was no Proper Job, it's normally top notch! Highly recommend!

We had a fabulous evening here! Great menu, fantastic staff (Alison) & gorgeous food! Will be back soon! Thankyou 😁⭐️⭐️⭐️⭐️⭐️

Nice friendly atmosphere and good food.

Quick and efficient. Excellent food served hot. Great portion size

Lovely service from Allison, very friendly and attentive and made an extra nice effort with the kids. Nathan on the bar was super too!

Atmosphere was nice and chill, food was hot and served quickly! Allison , our server of the night was fantastic, helpful and super friendly and knowledgeable of the menu. The food was SOOO TASTY!! Thanks!

The first lot of garlic bread which was ordered as a starter arrived burnt, it got replaced only this time it arrived cooked almost enough one side but cold on the other. The main meals didn't fair much better, steak was very poor quality, made my son feel unwell. The chips were under cooked, and the peas were like bullets. I did point the above out at the time of paying, but barman looked like he'd heard it all before. Got a muted sorry, but basically tough. Clearly no quality control in the kitchen from either the chef, that's if it is a chef, or the managerment. Definitely won't be recommending or eating at H&J again.

No Mixed grill! It's the only reason I came . How can you run out? It's hardly like you don't have a fridge or freezer! Very disappointed!

Food was great. The customer service was outstanding couldn't fault a thing. The wings was nice and tender and crispy. Out of this world

Lovely place and friendly staff

What a gorgeous pub, amazing service and food

Love this pub, the staff are so friendly and the atmosphere very welcoming. Next time I visit though I will take better company!!!! 🤣

Friendly welcome. Attentive staff. Lovely food. Clean tables. It was actually really nice.

Warm atmosphere and loved the Christmas tree! Nice food and efficient service.

Waiting over forty minutes for table booking time. Brought family for Christmas meal for their first time and very disappointed. Hardly any meat on plates no condiments offered only gravy. We paid over £400 for the meals not including drinks ordered on the day. Paying so much for six family members for their first time dining out at Christmas was a very disappointing experience. I have eaten Christmas dinner here over the years and this is the first time that I have been very unhappy with the experience overall.

Visited on Christmas Day. Food was preordered and only half the pub was in use for food service. Table was under an extremely loud speaker. So loud we could not hear our own conversation. The music wasn’t even remotely Christmassy. It was just loud and awful. Not what anyone would want during Christmas dinner. I asked for it to be turned down but I don’t believe it was. Whilst the most of the food was decent (except the dry, hard gammon) . The service was horrendous. 30 minutes before we were even asked if we wanted a drink after we had been strictly told that it was table service and that we must not go to the bar. Hour and 10 minutes for starters. When the mains were eventually brought over the starter plates still hadn’t been collected so the server shouted at another server to come and move them. Desserts arrived after 2 hours at the table. The entire time we only had one drink. When we asked to order more we were told that they only run the food but would send someone over. No one ever came. When we had finished no one brought the drinks bill. We eventually got up and paid at the till, as we could see our table was rebooked 30 minutes earlier, however we felt like just walking out given the terrible service. Very disappointing for an expensive Christmas Day experience. Will not return

Joel & his team made us feel very welcome. Although it was busy, they were very attentive and we were treated as if we were the only customers they had.

Have visited the Jockey many times recently and always have amazing food with great service from our regular waitress Alison who is friendly and chatty. Our favourite pub in the area. Wishing all staff a very Merry Christmas and a Happy New Year.

Rude staff. In response to your reply: It's disappointing to hear that I'm not welcome back, though I can't say it's a surprise given how unwelcome we felt during our first visit. This experience speaks volumes about the attitude and approach of the staff, and it seems to stem from the leadership at the top. I hope things improve for the sake of your future patrons. Wishing you a Merry Christmas and a fresh start in the new year.

Good value...good service...Great food too!

We’ve visited this restaurant several times before and always enjoyed the food, but unfortunately, this visit was really disappointing. The food took 45 minutes to arrive, which is expected if busy but when it finally did, it was freezing cold, the steak was overcooked, and some items listed on the menu were missing from the plate. So it was quite obvious the food was sat out for quite some time and as seen in the photo literally thrown together. We brought this up with the staff, and to their credit, they refunded two meals and gave us a round of drinks, which we appreciated. However, the experience was already spoiled by that point. What made it worse was seeing both chefs carrying bins out through the bar while we and other people were eating—something I never expected to witness in a restaurant. I couldn’t believe it!! This is the first time we’ve had a bad meal here, and I really hope it’s a one-off, but it’s left us hesitant about returning anytime soon

The food was decent, and the service was satisfactory. However, as a pub, it’s naturally not the best place if you’re looking for a peaceful or quiet dining experience.

I booked a table for 10 for lunch. Less than half the group ended up ordering food due to the rudeness of one member of the bar team. This member of the team was clearly in a very unpleasant mood. "We don't do that!" she barked at me when I tried to order my food. I wasn't going to stand there and argue that it was right there on the menu so I just walked away from her without ordering as did most of my party. Of the 4 who ordered 3 said their food was great apart from one who had ordered shepherds pie and was served lasagne instead. She didn't send it back because the only person we could see at the bar at this point was the unpleasant woman and she had already waited over an hour for her food. After the food was finished, a member of my party asked the same woman who was in the restaurant area if she would mind taking a photo of our group when she had a moment and was told (again, incredibly rudely) that she was busy serving another table. She was asked if she could please do it when she was finished but she didn't return. Another member of the team was only too happy to spend the 10 seconds it took doing this for us. There was no toilet paper whatsoever in the ladies restrooms - not a single sheet. We arrived about 10 minutes before our 1pm booking and 3 hours later there still wasn't any despite my party all having been to the bar to request some and numerous other people we heard telling staff that the dispensers were empty. Definitely not an IBD friendly establishment. I would have scored this experience at 0 but for the other 2 members on the bar team. They were great but that didn't make up for the overall experience.

Went for lunch with family (12 people) on 21 December to the Horse and Jockey, Sutton Coldfield. Meals were pre-ordered to make it easier on the day which worked out well. Service was excellent unfortunately I forgot to get the name of the waitress but she was very professional and friendly and made sure we had a good time. Meals were good and we had forgotten to pre order something but it was resolved without a fuss. Overall we had a good time and would go again.

We had a good time, it was a work Christmas lunch, we did not make them aware it was a Christmas lunch and at the last minute Nathan did our table for us. He also served us and did a great job. Parking available but make sure you put your number plate on the tablet at the bar. I had fish and chips it was nice, everyone else also enjoyed their meal.

I booked a table for 10 for lunch. Less than half the group ended up ordering food due to the rudeness of one member of the bar team. This member of the team was clearly in a very unpleasant mood. "We don't do that!" she barked at me when I tried to order my food. I wasn't going to stand there and argue that it was right there on the menu so I just walked away from her without ordering as did most of my party. Of the 4 who ordered 3 said their food was great apart from one who had ordered shepherds pie and was served lasagne instead. She didn't send it back because the only person we could see at the bar at this point was the unpleasant woman and she had already waited over an hour for her food. After the food was finished, a member of my party asked the same woman who was in the restaurant area if she would mind taking a photo of our group when she had a moment and was told (again, incredibly rudely) that she was busy serving another table. She was asked if she could please do it when she was finished but she didn't return. Another member of the team was only too happy to spend the10 seconds it took doing this for us. There was no toilet paper whatsoever in the ladies restrooms - not a single sheet. We arrived about 10 minutes before our 1pm booking and 3 hours later there still wasn't any despite my party all having been to the bar to request some and numerous other people we heard telling staff that the dispensers were empty. Definitely not an IBD friendly establishment. I would have scored this experience at 0 but for the other 2 members on the bar team. They were great but that didn't make up for the overall experience.

We had a good time, it was a work Christmas lunch, we did not make them aware it was a Christmas lunch and at the last minute Nathan did our table for us. He also served us and did a great job. Parking available but make sure you put your number plate on the tablet at the bar. I had fish and chips it was nice, everyone else also enjoyed their meal.

Pleasant pub in the 'Sizzling' chain

Just a drink and a laugh with friends.

Our order took 45 minutes to arrive, whilst the pub was busy it wasn’t full. Chose the shepherds pie, no cheese on mine, plenty on my friends. It was nice but the accompanying greens and roasted veg were quite frankly pathetic, 2 small pieces of carrot, smaller than my little finger and a tablespoon of greens, really! No one came round to ask if our meal was ok and we were too hungry to complain. I’ve been previously and left very satisfied but this time I left still a little hungry. I would return but avoid the shepherds pie if I’m hungry!

Our order took 45 minutes to arrive, whilst the pub was busy it wasn’t full. Chose the shepherds pie, no cheese on mine, plenty on my friends. It was nice but the accompanying greens and roasted veg were quite frankly pathetic, 2 small pieces of carrot, smaller than my little finger and a tablespoon of greens, really! No one came round to ask if our meal was ok and we were too hungry to complain. I’ve been previously and left very satisfied but this time I left still a little hungry. I would return but avoid the shepherds pie if I’m hungry!

my daughter had her bday drinks here back in sept,however not a bad nite to be honest,she loves busted so i got her a cardbourd cut out of the singer,at the end of the night i asked the manager to look after it for me,to which he said he would do.i went back to get it and was told it had been destroyed by people behind the bar,annoyed is an understatement.i wouldnt of minded but it cost me 50 pound and i have not heard nothing back,to people out there dont leave anything behind the bar for the manager to look after because it will get ruined.

Great atmosphere and friendly staff. Nice selection of real ales and fairly priced.

Busy Ember inns pub. Had the seasonal menu, and was generally underwhelmed.

Food was absolutely fantastic. Servers were cheerful and polite but there was a wait due to some missing ingredients, everything was sorted really well. Christmas atmosphere was lovely!

Not a place I will return to. Cold food, menu items unavailable, poor service, piped music too loud. The only thing worth while was the amazing Christmas tree but I would prefer a decent meal and good service. Complained to M&B and they said 'sorry'!

Went late on Sunday evening. Poor choice of Sunday Roasts. Awful portion of meat and very dry. No carrots. Not even an explanation of why there are no carrots. 😞 The quiz was on, and a weekly event. Made up for poor quality of food.

I totally do not agree with staff putting a reservation notice on my table for someone who had phoned in to reserve a table for later. My table was empty when I first sat down with no reservation notice on it. It is the equivalent of telling me I have to leave or move when these other people arrive. I did therefore leave earlier than I intended to, and did not order the food that i was considering ordering before going home. There are reservation notices on most of the tables for varying times of the day in this pub, as it is a popular pub. But a person should never expect be given notice that they may be expected to move or leave for the sake of others who reserve tables. For this reason alone I doubt that I'll be visiting again anytime soon. The pub is nice though, and staff were friendly.

food good, friendly staff. we were allocated a window table after requesting one when booking online.Enjoyable visit.

Lovely food and friendly service but maybe needs to include gluten free options?

Nice pub welcoming and friendly staff quick service nice food only downside is I don’t think the last refurbishment was thought out very well if you have a table at the top end of the pub when people open the door to come in leave smoke you get a really bad draught that does spoil the meal also the fireplace has been moved so people can’t sit by because it’s situated in the walkway to the bar

Called in here after visit to newly opened cinema. Went with my wife and her Mother, sadly recently widowed. Was greeted by Emma. We asked for a table with good lighting due to my mother in law havung an eyesight problem to which we were directed. I returned to order our 3 meals which were delivered quickly and exactly as requested. Food was enjoyed by all of us, one burger, one gammon and one veggie option. On return to the bar for further drinks, Emma was serving someone else but asked if we'd enjoyed our meals anyway. When we left a while later. Emma was in the customer area chatting to another customer who had two Golden Retrieves with her (the pub is Very dog friendly). I thanked her again and she said glad you enjoyed it, hopefully we'll see you again. I think you certainly will. Lovely staff, good food and a warm, welcoming atmosphere. Thanks to Emma and the other staff members, we had a lovely evening all round and managed to help my mother in law forget about her problems for a few precious hours.

Great food and lovely staff definitely recommend😊

I was greeted by the lovely Emma who could not do enough for me and my family, she went above and beyond so thank you Emma we will be back to see you again and the food was amazing

Amazing service from the staff and Emma The food was amazing Would definitely return

5/5 stars for this little gem Tasty food and superb service Great choice of beers Staff were very attentive Thank you to all the team at Sutton Coldfield it was a lovely treat

Lovely service, All the staff was very attentive & will return!

came in yesterday had a lovely visit! will definitely be back!!!

Allison serving the food was very attentive.and efficient

Food was good, service was good, joey has made it a great first experience, looking forward on coming in again.

Emma the manager was so helpful! would definitely recommend ⭐️⭐️

would like to give praise to Joseph nokes for his great hospitality and warm welcoming to the horse and jockey.

Came here on Saturday, lovely staff and very fast service. Definitely recommend❤️

A pleasant local pub with friendly staff. Haven't eaten there, so no rating for the food

Lovely family meal here. Great food. Attentive staff.

Fantastic. First time visitor with my dog. Food was lovely and reasonably priced. The atmosphere was great and the staff were friendly and pleasant. Really enjoyed my evening with friends and would return if I was in the area.

We booked my mom’s 80th Birthday meal here and we couldn’t have been more pleased. The staff went above and beyond and their kindness and hospitality was second to none. The food was great and all in all we had a fantastic time. Thank you all for making it special

That lovely brilliant amazing Demi Lee Louise Whitehouse gave us such great service. The food was also excellent!!

Delightful staff and lovely food, will be coming back :)

Good food at a reasonable price and lovely, friendly staff in a relaxing and calm atmosphere. They were more than happy and accommodating at making a substitution with sides in a meal due to my dietary needs. Highly recommend.

🤦🏽The staff are such lovely people, some are there just to earn a few quid to pay their way in life, others I can see as being at the start of their journey into a fantastic industry (if they get it right). However, these young first time jobbers are being let down by a lack of even the most basic hospitality training from their management, Ember Inns - and it’s obvious at my once beloved regular haunt 👻The H&J. Customer service is key in ANY business, right?The hospitality industry is suffering as it is, on its knees in fact & this place is not doing that industry any favours! My advice? You’ve got to do much better, you charge premium price for basic beer, you can at least tempt our hard earn cash with some sort of customer service right? It is NOT your staff, it is your lack of investment in people! I’m available for consultancy & staff training. I’m “happy to help”👍🏽 (to coin a phrase) Dear Horse & Jockey, many thanks for your reply of 12th Nov 2024. Just so you’re aware, on this particular visit I was the only person at the bar and this has happened on numerous occasions. Furthermore, there are a number of issues affecting customer experience which fall far below the standard expected from Ember Inns. As in my original review I am more than happy to help you rectify these issues. Wishing you well.

Pudding was tasty, Yorkshire puddings were massive. Gave us extra gravy.

Food very good . Service very good .

Came here the other day with some mates and all I can say is the service was amazing, food was great as well, didn't feel like we had to wait too long. The lady serving us was Megan, she was great all evening and was really helpful as well as funny and lovely to talk to. Good little spot to chill and have some drinks.

Abbie is a delight 💖 thank you so much

Really nice food, quick service.

Cannot fault the food, absolutely delicious!

Had a lovely meal this evening, great food and fab service

Friendly pub - great staff Alison and Abbie are really helpful and always greet you with a smile

Came for some drinks and food. Abbie was amazing, thank you for a lovely evening. Shall definitely be returning

Was served with a smile by Anna who was very helpful and attentive

Great pub with fantastic food , loved the chicken wings 👌

Warm Welcome from Joel, Emma & the team - great coffee and fixed price lunch. Nice atmosphere during the evening - will return.

🤦🏽The staff are such lovely people, some are there just to earn a few quid to pay their way in life, others I can see as being at the start of their journey into a fantastic industry (if they get it right). However, these young first time jobbers are being let down by a lack of even the most basic hospitality training from their management, Ember Inns - and it’s obvious at my once beloved regular haunt 👻The H&J. Customer service is key in ANY business, right?The hospitality industry is suffering as it is, on its knees in fact & this place is not doing that industry any favours! My advice? You’ve got to do much better, you charge premium price for basic beer, you can at least tempt our hard earn cash with some sort of customer service right? It is NOT your staff, it is your lack of investment in people! I’m available for consultancy & staff training. I’m “happy to help”👍🏽 (to coin a phrase)

Came in on Wednesday, got served by Abbie and Megan. Lovely girls and amazing customer service. Helped with any enquiries and concerns I had. I recommend the horse and jockey, quiz night was very enjoyable too

Best service here particularly from the bar staff

As usual,an enjoyable experience. Music a bit loud, though

Came for Sunday lunch and it was amazing. Good portions, the rib of beef was incredible. Just need an afternoon nap now! Would definitely recommend it, and we'll be back for more (once I find room in my belly)

Came to the horse and jockey for my grandads 90th birthday and we had a wonderful time. Food and service was amazing across the board and alison was top class and a proper laugh. Would recommend and come back again.

Great Sunday lunch. Food and service fantastic.

Fantastic food, love the fireplaces

Visiting from Ireland, it was Lovely atmosphere with fire lighting. Friendly kind staff.

Excellent rib of beef Can’t wait to come back again We both rate it 😊

Lovely Sunday lunch as always, friendly staff and warm relaxing atmosphere - we will definitely come again 😊

Great service friendly staff lovely food

Allison is a absolutely joy that is why we come back for our Sunday dinner.

Lovely Sunday roast. Great staff and service

Good service, excellent food and service.

Nice food, service, and place. I cannot complain.

Booked our Sons 1st Birthday Party on Sunday 6th October. Team and service were flawless, we ordered a buffet for 20 people and the food was amazing, everyone was complimentary of the taste and menu items. We had a great day and will do it again.

Amazing pub with great food and friendly staff.

Could put my stamps after my visit this is twice but food was excellent and staff

Good meal but a little disappointed, I thought that the wellington would come with roast potatoes but received boiled, checked the menu and this was correct, it’s not that hard to put in olive oil to make these vegan instead of what I assume goose fat. The food came out after 35 minutes and my partners chicken was luke warm. Otherwise, great food and lovely staff.

Fantastic food and great atmosphere

Very poor service Very poor food Staff and manager are rude Don't use this pub. Go to the Mare Pool or Bishop Vesey. They are cheaper and better. I was called a Welsh Git Very rude head office as well. Not interested in my complaints. The rude female just put the phone down. Wear a body cam if you go to this pub on your own. The manager should be sacked. Don't trust anybody in this business. I have had a collision which was clearly not my fault which has been concluded by the court because of dash cam evidence. 4 clients of this pub have said my dash cam has lied I have now had a phone call saying I owe this business £19.80. This is not a business. They are trying to wrip people off. I owe them £0.00. Just had another phone call about the £19.80. If they think I owe this money they should take me to court. I have had a call saying my son has been throwing beer over clients. Problem. I have not got a son. Only daughters.

I was in today for a drink and served by Anna, she was amazing, very quick service and the food was amazing

Me and my girlfriend came here today again for the third time. Food was very nice. Came out hot and delicious. Very nice atmosphere. Didn’t meet the manager but sure they are very nice. Didn’t owe 19.80 because I don’t drive and not and silly enough to put my reg in. Didn’t see any broken glass on the pavement and any injuries. Will come here again. Thank you :)

Me and my girlfriend came here today again for the third time. Food was very nice. Came out hot and delicious. Very nice atmosphere. Didn’t meet the manager but sure they are very nice. Didn’t owe 19.80 because I don’t drive and not and silly enough to put my reg in. Didn’t see any broken glass on the pavement and any injuries. Will come here again. Thank you :)

Having lived in the area for 20+ years the horse and jockey been a regular and we visited probably weekly. It is now literally at the end of our road. 3 weeks ago we went and ordered a childrens sunday roast we had ordered many times before. It came out with no root vegetables and a yorkshire pudding cut in half. We complained and were told this is the "spec". I pointed out to the waitress the menu clearly stated it came with yorkshire pudding and root vegetables. At this point we were then served with a yorkshire pudding and root vegetables but were told in no uncertain terms if we came again the childrens roast would only come with half a yorkshire pudding. I therefore asked to speak to the manager. He confirmed this was the case, I have no idea who thinks it is acceptable to serve a yorkshire pudding cut in half when the menu clearly states the meal comes with a yorkshire pudding but he insisted. At this point we left and went home. I tired to send a complaint to Ember Inns, however this was just directed to the same manager so got an abrupt response saying he had explained this was the "spec". At this stage I just decided to ignore it and never go to the horse and jockey again while the current manager is still there. That was till today when I walked past on an early morning walk at about 8am. There was a broken peroni glass on the pavement with large shards of glass dangerously pointing up. I continued my walk and returned home a different way. We then went out with the children and were again passing the horse and jockey at about 2:30pm the glass was still left dangerously lying in the middle of the pavement. I therefore went in and informed the manager but he had no clue it was there, where he should be clearly checking the outside areas. I will not be going back while the current manager is working there and believe he is not performing his duties properly hence having to write this review as there is no way to contact Ember Inns to lodge a formal complaint. Wow, no way for me to post a response other than editing my post. Dealing with the arrogance of the manager is astounding. If he thinks going in and having to tell him there has been a broken glass on the pavement for about 6+ hours is aggressive, there is a difference between annoyance and aggression, he needs to consider if someone had fallen on it and cut their hand or stepped on it and seriously there foot, I went in told them and left, I had to say excuse me as him and the bar man seem too busy talking to notice a customer walked up to the bar. I pointed out he might not care about his customers opinion but he needed to care about the area around his pub. If he thinks broken glasses from the pub isn't his responsibility, really??? It was right outside the main entrance. All I would like is to be able to contact someone at ember inns someone who isn't the manager. Is there a proper complaints procedure.