Ikea Restaurant in Brent

Better off ordering online not worth the hassle of driving into London

Abit boring and good prices are no longer possible true shame used to be quality and affordability can’t confirm this anymore

I had amazing experience as always. Collected the items I ordered online, got some yammy hot dog, did a quick chicken meatballs shopping and was on my way back home in less then 30 min.

There should be more good options. As every time i just saw mash potatoes, bolied peas and fries... And two three more. Which is not good and not enough to choose from. The coffee and tea is not good in taste. They should improve the washroom cleaning. Every time it is stinking a lot.

Spent 2 hours in the store to buy one single bed and they didnt even bother to put all of the components in the bag.

Shop experience has dramatically improved over the years, food great value for money, but to get there from South West London still nightmare.

After today to experience rude self check till girl who didn't want to be there and was showing how she is powerful to disrespect me, I won't back 😘ps To African girl at the self scan till- we all sometimes end up at the workplaces that we don't want to be but how you treat your work no matter what you are doing wil show you how you success in future

If you’re with kids hard to go here most of time their lift won’t work and if you have stroller then ready to lift in your hand on stairs

It's Ikea, clean and welcoming. Kitchen staff very helpful and knowledgeable

We can get the perfect things that we want at affordable rates.

Amazing experience getting my kitchen designed by karthik, he then sent me link with quotes 3d kitchen designer. Thanks for the awesome service

My Favourite place to have a lovely food!

We thought we would give this one a go. We normally go to IKEA Reading and I now know why. Parking wasn’t a problem, first impression it seemed just like the Reading store & then we came to the food court. How disappointing was that, none of the soft drinks were working, coffee machines had run out of coffee beans, there was no forks (had to wait 5mins to get them) I don’t know what they do differently here , but the food wasn’t that nice, 30 mins after eating both of us wasn’t feeling great. I wouldn’t come back here even if you paid me, I think I’ll stick to Reading.

Lovely venue, great parking quite spacious. Toilets could do with a face-lift.

Very big store, takes at least 90 mins to walk around

Is the whole experience. There is no rush for limited parking time, so you can actually enjoy shopping, eating, or having a drink in the restaurant.

IKEA Wembley is hands down one of the best IKEA stores I’ve visited! The layout is spacious and well-organized, making it easy to navigate through the endless variety of stylish and affordable home furnishings. Whether you’re looking for furniture, kitchenware, or decor, they have something for everyone. What really impressed me was the exceptional customer service. The staff were friendly, knowledgeable, and always ready to help with any questions or advice. Even during busy hours, they managed to keep things running smoothly and efficiently. The in-store restaurant is also a highlight—the Swedish meatballs and desserts are always a treat! Plus, the convenient parking and loading area made our shopping trip stress-free. IKEA Wembley is a fantastic place to shop for all your home needs. Highly recommend for quality, value, and a great overall experience!

Pretty good but the woman at the counter had a beard so I took off a star

Good grief, what a horrible experience. It has been a few years since I last visited a major IKEA, persuaded by my daughters who wanted some new furniture for their rooms that it was fine and remember the lovely meatballs? We checked all the items were in stock, all showing plenty and headed of to Brent Cross. All 3 items couldn't be found, we asked numerous members of staff who either didn't know or didn't care or both. Someone finally took pity on us and explained the App rarely worked correctly and all items were not in fact in stock (probably). This process took more than 2 hours. Dejected, we went to the café, it was 3-4 hours before closing but they decided to put trolleys blocking one of the entry points so there were queues starting in different places leading to bad tempered congestion. The server was so impatient to the point of rudeness, the once appreciated meatballs were cold and dry, the sauce very sparce and the chips inedible. We did buy a few things, (including a light fitting that was so fiddly to install it nearly got tossed) so had to endure queues again. The food sales area beyond the main check outs has had some good interesting items in the past but now has a self check out. There was quite a queue for this as it failed for every user needing a member of staff to attend who would fix it and leave only for the next customer to have to go and find the. It was at this point I gave up. Just go to John Lewis it will cost more but so worth it, your life will be far better.

Cool place with nice displays and ideas for decorating your house

I've used this branch for maybe 15 or 20 years and yet today was the worst experience I've ever had. Every employee appears to have given up and some are actively rude. I'll be taking that up with them directly. I checked stock before leaving to visit, checked again once there and yet the item was missing so I wasn't able to get the main thing I needed. No staff could be bothered to check any information of what might have happened so I left the store empty handed.

The stock check online was accurate and matched up with the store when I went in. The store is nice and tidy with everything labelled clearly. Quality of items have been great I've not had any issues, the building instructions are however questionable if you're a rookie diy'er. Plus points the food is always good and great value.

Great shop, great ideas, and great location. Not many staff available to help you upstairs. What annoyed me was one random staff checked my stuff and receipt just like Costco. They need to stop this bad habit.

Lovely place I really like it here so much to see. Tasty food my grandchildren also like it.

AWFUL experience at IKEA Wembley. Ordered an item we had to collect from the Collection Point. After waiting for 20 minutes I asked a member of staff where our item was and he said he’d go and grab it. After waiting 30 minutes I asked another member of staff who chased up where our order was. After 45 minutes we were told that part of the order wasn’t in stock. I then had to go to a different counter at the other end of the store at Refunds and wait a further 20 minutes while a different member of staff was free because the person I was dealing with wasn’t authorised to handle my problem. Hideous experience that really lets you down IKEA!

Was closed in Christmas Eve and the website not update

Wonderful store and restaurant.

the food court was very clean and had such low prices for such good quality food! i ate the daim cake, fish and chips and plant balls and they were all so good! away from the food court, there was a wide variety of furniture and very big! definitley reccomend!

Who needs furniture when you can have the best meatballs in W London. (Don’t mention Ikea Hammersmith)

IKEA is a wonderful and convenient place. their prices are very good. you will not find a competitor.

Item in stock, helpful staff and spacious car park.

recently visited IKEA Wembley and encountered significant issues at checkout. The employee responsible for checking receipts was extremely slow and unprofessional, his actions resulted in the loss of an item as he began removing items from our basket as he was unable to even read the product name and reconcile the items with the receipt. I left feeling dissatisfied with my overall experience. i would recommend IKEA to review the employees and make sure they are polite and respectful and enough educated to read the items.

Best to research products online and note it’s location other wise may take a while to find what you need. Impressive displays and nice restaurant.

Awful experience. I was shouted at by a person behind the counter at the restaurant for not asking for my meatballs without gravy. They didn't put jam despite me asking. The person at the till was talking to me while looking another way. I bought two drinks and found the drinks machine out of order. The person on the till said they had mentioned this when I paid. If they did, it was when they were looking the other way.

Nice place but the staff at Smalland is absolutely not cut for customer service. No smile, no explanation whatsoever and very rude. I was helping someone in front of me using the registration screen as I have used before but the staff was clearly useless. They should have informed the person that one person could register two children rather than waiting for 5 minutes for two registrations. Also security staff very rude asked me my receipt while explaining that I did pay my shopping already and just back to collect the child

Be careful shopping here. My vehicle was stolen in plain sight at 1pm on a Thursday afternoon. Absolute hot zone for thieves. IKEA security and costumer service were no help at all.

I'm an ikea fan..definitely a thumbs up for this branch

Beat time to go shopping at IKEA is in the morning when it’s not crowds.and if you have a family membership you can get free tea or coffee as much as you like.

It’s fantastic as well very big

Very easy to spend a lot of money! Very useful great value for furniture and fantastic storage solutions. Spending time there then visit the food court for traditional and domestic foods and very reasonable prices

Good store Good parking Everything you need in a an IKea

Be careful of parking your van in this car park No cameras make it a perfect place for tool theft No help from ikea staff at all , told to wait in line at customer services to lodge a complaint

Reasonable price and nice quality.

Here is the only place I'd go for home furniture

Very good selection of goods. The lamp I wanted was out of stock but managed to pick up a few extra things to make up for it. Monika was extremely helpful, especially after Simon told us the wrong place to find the trolleys.

Friendly atmosphere, great prices on things and only a few minutes walk away from home so I use my strength to carry my purchases. I love the free coffee every weekday but I think that IKEA doesn't know that we drink at weekends too haha.

My go to ikea. Love it. Best staff. Always full of stock. Best restaurant.

The quality of some items has declined and seems dissatisfying. On top of that they removed vegetarian/vegan options - hot dog- from the cafeteria which was the only reward after the shopping torture 😅

- narrow parking places - insufficient toilets for families with children - dirty toilets without touchless conveniences - waiting time for"express" product return on Saturday evening was unacceptable

Pretty decent ikea, good parking, large Tesco nearby, clean and tidy. Has all you expect from a big ikea and the cafe is pretty decent. Good transport links connecting you right to the entrance of the place.

Has everything and nice meatballs

Horrible experience. Why do people like coming here. And the food is absolute trash.

Good place for shopping for home.

The experience at this IKEA is pretty dreadful, the staff aren't particularly helpful and they won't provide any assistance to help you with discounts that you have been provided and a lot of time you feel like you can't even get the offers because they don't seem to want to help. Unfortunately I won't be coming back because of this, I came specifically to use a voucher the cashier refused to assist with. I am very disappointed. The food at the end of the day was bad too, the staff didn't want to give us what we asked for and it took so long to pay because the cashier again didn't understand the code. When we finished random cleaners started putting cutlery on our food boards, ridiculously rude.

Standard IKEA store. All the usual things. Don't forget your meatballs.

Really good breakfast at a very reasonable price. The only grim I have is that we could of had our tea for free if we had one of those loyalty card, which really annoys me, as I already have a bag full of them from other stores, or I'll pay a higher price

Big place and the transport connections were great. Last remaining accessible London IKEA.

Had the plant balls and asked for any dessert or sweet things for vegans but I was told to go and read the screen/tablet myself... It's shocking the staff won't give information as they want to you to look it up yourself. That would mean leaving the queue which took about 20 minutes to get to order food and inconvenience everyone behind us and probably going into the queue again. So we had the meatballs and chips. Great lingonberry sauce, the gravy is too thick and flavourless. Sadly everything has rapeseed oil and it's not healthy. Portions quite small so we ordered the 8 plant balls and added another 4 plant balls but it was still small portion. The restaurant is large and has nice booths where you can sit and nice views. When it's busy, it's busy.

I purchased items some weeks ago and purchased my items through a manned till. Upon leaving the store I was stopped at the exit adjacent to a busy customer service area and was asked if I had paid for my items. I confirmed I had and was not believed. I was asked where I had purchased the items and I responded at the far till. Again I was not believed. I was then asked if I had proof of purchase. I looked in the ikea bag and produced it. I then had my bag searched with all the people in customer services looking at me. I have now reported this incident to ikea customer services on four separate occasions who have contacted ikea Wembley to offer me an explanation as to why I had been stopped without good reason,searched publicly or to apologise to me. As the management have not had the good manners and decency to contact me I am obviously giving a negative review. I hope that this does not happen to you as it’s most embarrassing and ikea Wembley management clearly couldn’t give a damn

It was a classic experience its so huge you will find everything out there and amazing place to spend your whole day

Initially, I had given IKEA Wembley a rating of 5 stars due to its ample parking spaces, choice of products for purchase, and its restaurant. Now, I am updating my review to downgrade the 5 stars I had given IKEA Wembley to a new 3-star rating. This is due to the restaurant now having removed the comfortable seating arrangements it had such as the sofas and sofa bench layouts - it only has small chairs, which may well be deemed as children's chairs which have little to no comfort at all. I believe that this is a cost cutting tactic by IKEA Wembley. I'm really not happy with this, and hopefully, upon receiving this review, IKEA Wembley can look to bring back some of the sofa seating arrangements.

Waited 30 mins for one item and when asking two members of staff they kept saying it was coming. Meanwhile customers were coming and going collecting multiple boxes under 10 mins. As I asked what’s going on it turns out my item was just sitting there next to their desk. To the two lads that were working at the collection area at 9:44pm on 25/11/24 less chatting and more sorting customers efficiently.

The usual wide selection of great quality goods and not too busy.

IKEA is IKEA .. same everywhere in the world. Prepare to walk and make sure you grab a hot dog at the end.

Ikea is Ikea more or less everywhere in the world..what makes the difference is their cafeteria and I have to say that ,in Wembley , it becomes disappointing.. with a poor choice of food and drinks...what a pity!!

honestly very lovely. even tried out the cafe at this branch and was genuinely very nice. i was served by Evelyn and she elevated my experience and was patient with us as i had come with my fsmily so shout out to her x

Strangely they now make you go to the pickup point instead of self service for certain items in store. Expect to wait an hour for even a single item! The staff don’t seem to know what’s going on.

Great store. Beware of the taxi scammers at the tills, they do not take no for an answer and will charge you double to triple the cost of IKEA delivery. Had an experience with a very shady character today, no uniform, no iD, claimed to be a driver for angel cars taxi service, he wouldn't leave me alone after I'd paid for a sofa, what's worse is that the IKEA staff on collection point lied to me to try to coerce me into using this shady characters service. Very disappointed in how what was a good shopping experience ended, felt like I was being friendly mugged.

Very good all items love it. How to decorate at home all the ideas you have.

Amazing store, can get any household furniture, kitchen and bathrooms sets and many more. Big restaurant, excellent breakfast served.

Great place to shop.. lovely items in excellent quality nice happy staff

Untidy low stock and now the cafe charges for chips when ordering meatballs and no longer substitute mash for free

A to Z home 🏠 required furniture and accessories available. Parking on site with wheelchair accessibility. Easy to get buses towards Brent Cross, Finchley, Wembley, Park Royal.

It's a bit far, but we wanted to see the items before we purchased them. Lots of choices. There were toilets, lifts, parking, and a cafe. We had our lunch there. They have vegetarian options too, would be nice if they can write the ingredients as well. Over all we had a nice family time and we saw lots of options and ideas for our new home.

IKEA is nice but the pick up system is crap. For one thing you wait for an hour if you're lucky. The staff takes care of the customers like it's an Italian work strike. I don't recommend the collection point system.

The parring lot is free, and very big, the interior is very nice as well

Food was discussting cold and horrible No customer service

Great place for home stuff. Kinda home to homes.

Avoid this IKEA! The car park is full of aggressive beggars...who harass you the moment you get out of your car.. and again when you leave the store. This has happened on every single visit I've made to this store. We reported it to "security" but he just smiled and nodded and did nothing about it. Rather than do anything he just suggested we go to customer service and file a report. I have a better idea. I'll just never come to this store ever again! Aside from the beggars, the toilets in this store absolutely reek of urine. Our last trip to this store was so incredibly unpleasant it will remain our LAST VISIT....EVER.

Excellent location in the middle of two major motorways A406 and A40. Very large warehouse style store Well stocked well worth the journey.

We arrived around 10.30 and it was already busy. We picked up what we needed as quickly as we could.

Feels a smaller than Notts or Milton Keynes stores but still very good! They have a range of products always available for click and collect too.

Probably some of the worst customer service I’ve ever experienced. Asked multiple workers for help carrying a mirror onto my trolley, but was told no. Then waited at customer service to ask for help, to then be told this is a “self serve” ikea and they don’t help with those things. I asked if they could make an exception because I am alone and can wheel it out myself, and he laughed at me. Then after having a fellow patron offer his help, I then went to pay for the home delivery service, to then be charged and not given a label from the printer. Of course, there is not a human in sight, and the first one I could speak to told me I had to wait in the queue at the returns desk. I have now been waiting at customer service for 30 minutes to receive a label, while only 3 desks out of 8 are open to help. You can tell the ppl who work here are miserable and have no desire to show kindness.

This is by far the worst IKEA in London. The staff aren't helpful. I was with my elderly father and he was struggling. No help. Parking. Shocking too. A world away from Croydon or Greenwich.

Recently moved home and bought a number of items, ordered double of a wardrobe as online said unavailable so ordered a second wardrobe. I needed to return one.. and here begins the problem! Called on the 21st Oct and was told 28th is the nearest collection date. On the 28th waited all day.. I called at 5:45pm and was told collection could be upto 10pm, that’s a day waiting at home. Surprise no collection! Called back on the 29th was told the usual apology and the van wasn’t big enough so therefore no collection just like that, but was promised it would be picked up on the 5th November! Get a call on the 3rd to confirm collection and to confirm the wardrobe is dismantled - it’s still in its boxes as delivered no dismantling needed. 4th November get a text just like that a simple text to say collection is the 12th of November!!! Called customer service their response we don’t know why? The store is at fault and they can’t do anything nor give me a name or number but they will send an email to the store but collection is supposedly on the 12th. Here I am waiting, does ikea care that I have a disabled person at home and this is making my home unsafe. Well done 👏 ikea Wembley! quite frankly I’d like my refund that ikea is currently holding! I still need items for my home but I’ll be taking my money elsewhere.

Great store, some of the patrons are a nightmare but cant blame Ikea for that.

I would love to curl up with a book in that armchair! 😁

Wide collection of mostly everything which we use for regular life and things are here is good quality and worth of money as well

My experience at IKEA Wembley yesterday evening (4/11/24) was a breath of fresh air. I encountered a rare, 'old-fashioned' human touch in customer care—a refreshing contrast to the robotic service so common today. Heartfelt thanks to the amazing IKEA Wembley team for genuinely prioritising customer care, fully engaging to resolve a challenging issue, and showing such kindness. Special thanks to Dee (Customer Service Manager), Drew (Fulfilment Team Leader), and Kelly—a truly fantastic team, wonderful people, and exemplary advocates for the IKEA brand.

Overcrowded short of staff long queues

Big IKEA. Massive parking. There was a long queue at the cafe/restaurant, I went on a weekend.

and a very dirty place in the cafeteria, the attendants work at the cash register standing up, it seems sad to see those people standing all day, there is not much the store looks like a mess. not happy with the place. Very disappointed

My recent visit to IKEA Wembley was great overall. The store layout was well-organized, with inspiring room setups and clear signage, making it easy to find items. The furniture and decor selection were extensive, and there’s a great variety for different styles and budgets. Staff were helpful, especially in the self-service area, and checkout was efficient. I enjoyed a stop at the cafe, for some classic Swedish meatballs, which was a nice bonus. Only downside is that weekends can get crowded, so navigating the aisles takes a bit more time. All in all, it’s a convenient spot for quality, affordable home goods.

So pleased to find the open sandwich is back, would like to have more variation .Sad to observe that the food shop has reduced the stock, eg cheese, cheese paste, vegetable/cheese oven baked medallions, pizza etc (no Christmas ham/ prawns)

Waves car wash on site in Tesco.s

The collection service is like Argos but worse. IKEA have really fumbled this part of the shopping experience.

From the cashier to the customer service has a "not my problem" attitude which is honestly worse than your budget friendly local supermarket shelf stackers. It's too long winded to explain but I wasn't even returning anything, I was buying! I feel sympathy for the people who need to return anything to this branch. As for food, "ran out" of kids pasta? I'm sorry? How does that work? Clearly individual franchises choice for a money making scheme as I've never heard of this in any other branch. We ate with spoons and a knife in the end because again, they seem to have "ran out", ended up queues of people at the cutlery area for a fork. I've seen it more busy and packed in other sites and never had this problem. There's unlimited amount of supplies in the market place area downstairs if you're low. I've been to most of the ikea's in the south and this one is ranked last. I honestly cannot wait until AI replaces these type of "services". If you're going to give a rubbish "experience" you may aswell take the human element out.

I am writing to express my disappointment with my recent IKEA experience. After a two-hour trip to make an £800 in-store purchase, with an additional £40 delivery fee, I called the next morning to add a missed item, as delivery was still three days away. I was only offered the option to cancel my entire order and reorder, denied access to a manager, and my call was abruptly ended without resolution. This dismissive treatment has left me feeling undervalued as a customer and unlikely to shop with IKEA again and recoment any other friend

Clean toilet...we also like the food

They have almost everything you need.