Based on 69 opinions finded in 1 websites
Based on 69 opinions finded in 1 websites
Nº 200 in 210 in East Cambridgeshire
Opinions
It’s KFC! There was no unpleasant alarms or surprises. The eating areas were clean, and the staff were friendly.
GoliathReturns . 2019-11-04
MORE AT TripAdvisor
I used the drive through- I thought I would give the benefit of the doubt after my last experience of giving up after painfully slow service with a queue of just three cars. This was terrible! Food upon getting home was nothing like what we ordered! Tons and tons of chicken in a huge box. Very poor chicken at that! Four soggy and almost grey looking corn on the cobs. Cold fries. The lady who served us had the most soiled uniform I have ever seen. Dirty, slow, inaccurate, shoddy service. Avoid!
justinsG3066KF . 2018-09-05
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If we are going to the cinema in Ely then we always KFC first. It never seems that busy and service is generally fairly quick. The food is your normal KFC fare, but always seems to be freshly cooked.Staffing levels always seem low and clearing tables seems to be a low priority. I know that that KFCs business model is that customers should clear their own tables after eating but that of course does not include wiping tables down.All said and done not a bad KFC but with a little attention to detail it could be a great one.
SapperDaveCole . 2018-07-15
MORE AT TripAdvisor
Been to this KFC a few times since it first open and have never had one visit where something wasn't right.The first time the drinks were flat, watery and the food was cold.The next visit the food was stale and the drinks were fizzy but wateryThe final visit the food was cold, stale and the salad was going brown and the drinks were flat and watery.
giggy306 . 2018-06-21
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The outlet at the edge of Ely is easy to access, and is part of a larger leisure complex including a cinema, McDonalds, and some other restaurants. The KFC is typical in its offerings, with little in the way of veggie fare, but I guess the clue is in the name "Kentucky Fried Chicken." Sides of coleslaw and corn are okay fillers though. The drive through is a bit of a marvel, as to use it you virtually circle the building with adverts on the entry wall, order on the back of the building, and pick up on the opposite wall of entry. All in all not bad as a fast food stop.
padreray . 2018-05-29
MORE AT TripAdvisor
As not a regular user of Kfc we were impressed by the cleanliness of this venue . Ideally situated for a fast meal before or after a visit to the cinema . Portions we found are generous against some other chains .
graham c . 2018-04-03
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256 Opinions
It's ok if they get your order right, but we always find our food is a bit on the cold side. We just had 2 pizzas delivered by Papa John's Ely, and one was right and the other had the correct label but was the wrong pizza. I phoned and asked for a replacement and they said sure, and said that'll be about 20mins (I did think that felt a little optimistic at the time). After many chase ups and empty promises on the ETA, it took 2.5 hours to arrive from when I rang originally rang for the replacement. This left me with a hangry girlfriend for that period of time, which has a very poor effect on the morale in the household, to which I hold Papa John's responsible. This isn't the first time I've been let down by this delivery service and although I like the pizza, it is not worth the hassle. We will not be using them again.
94 Opinions
Very poor service - the first time I ordered, the driver didn't seem to care that he hadn't brought the drink. Ordered again a couple weeks later, hoping it was a one off, and yet the same driver turned up, was bellierant and rude when I questioned why I was given a can instead of a 1.5L bottle, and just walked off. Great food, unfortunately horrendous customer service and incredibly rude delivery driver. Never ordering from here again.
247 Opinions
Waited 3 hours for food, come completely freezing cold, offered a discount on next order, useless as i wont be ordering again absolutely shocking, if you cant handle the orders then don't accept the ones online when they come through