KFC Quinton - Hagley Road West in Sandwell

I had a delivery, they missed our cans of pop, I rang the restaurant they said they couldn't do anything about it but would put it in the complaints book so we could get them next time, we won't be ordering again. Extortionate costs for crap service and £31 for hardly any food- 5 pieces of chicken, 2 regular fries, 2 chicken wings, a tiny coleslaw and a small popcorn chicken, and the cans of pop that never came. Such a rip off, very dissaponted

The screens that tell you your order is ready should be used correctly. The staff press the button to say its ready but in truth they havent even started it. They prob do this to fool the system so the hit there wait time target. I ordered a 14 pc party bucket, told the lady we dont like the drum sticks, she said i have to give you 5. When i got home she has put 7 in... 50%. Very poor

We ordered the food with an expected long wait but after an hour of waiting we started to become concerned. I felt sorry for the courier who stood there waiting for our order that long. The delivery driver was so apologetic about the wait. He drove that fast it was still hot. KFC took the mick making such a simple order

Sides were missing out of the box meals and food did not seem fresh

I didn't get my whole order, didn't get my french fries

Did not like the fries so spicy won't be buying again from there

food is always good but recently my last 3 orders have been missing items. More items missing in this order.

Great food today, great service from the kfc staff & quick & polite delivery, thank you all :-)

Chicken was soggy, bread bun was hard! Lettuce was brown and limp. Worst kfc

food dropped on the floor, driver disappeared as fast as possible

4 half hours late 🤣🤣 frezzing if I say so

Missing part of a simple order again. Concerning how often it happens and disappointing how difficult it is to get item or money back.

It said popcorn chicken was free and you’ve charged me £5.49

Lamb lovely, chips cold and sauce watery.

Mom has got food poisoning from the bucket for one never again are we ordering from this one again!

My mother had the bucket for one last night and is now suffering from food poistiong as a result.

Great tasty meals which easily become a must, for every day. Amazing staff especially the weekend team. The place feels crowded due to small size with just 3 customers ordering food at a time.

Overcooked chicken on burger and the one piece in the box meal was so overcooked it was burnt on the outside and bone dry in the middle

Staff useless slow and unfriendly 😶‍🌫️😶‍🌫️😶‍🌫️😶‍🌫️

Good time no waiting over the delivery time food good

On main route into Birmingham City, good service, parking can be a challenge at peak times both on main road and service road

Great food, delivery earlier than I expected and perfect hand over thank you

Whenever I order from here never get my full correct meal

hot, tasty & good delivery driver

food was late and not very hot

The woman behind the bar wasn't nice. Argumentative

food came cold and wet absolutely frustrated

Just had a filet burger and I was old and dry. I returned it and they gave me exactly the same again. I informed the lady on the way out and I was met with an argument and told I was wrong.

One of the sides was missing -one piece of chicken- and there’s no point phoning up to complain about it because what’s the point of getting it late?

Needs to give options for sauce

the Dessert itself was absolutely amazing but I did not order any drinks to come with it, quick and friendly service thank you I will be using your services again, 10 out of 10

iam absolutely disgusted with this order. i ordered the food at 7.30am and at 9am when i had to leave the house it still was not here and the time on said delivery was getting later and later. My son did not have his breakfast before school and was really upset about it. I rang the restaurant nearly 20 times and no one answered. No one rang me to say they were here with food when i left the house after 9am and when i came home i had nothing (like a note through the door) to say they had been.

Chicken was dry and overcooked

chicken so thin... hardly noticeable, chips droopy & cold... iv finished with KFC until they book their ideas up :-/ Delivery was OK though...

The chicken was quite greasy. and it just did not taste like kfc

Delivery was good but I am missing an item. The tango bottle wasn’t in the bag. Please can we have this asap

The food came cold and soggy and the bag was broke and all the food and cans feel out of the bag very disappointed

Went in today ordering for 5 people. 2 men standing there chatting I asked to be served at the till apparently that's not a thing anymore have to use a machine to order. The machine was a nightmare so slow and not easy to use this I while I've got 2 men staring at me doing nothing. Why are you paying people to sod all. Then a girl goes behind the till a guy comes in and she serves him straight away so why did he get served but I couldn't.

Good food and delivery driver was polite and respectful, food delivered quickly.

Didn’t bother putting the lid on food drenched in sauce so it went over every single thing including the drink

Great service and all items were delivered

Staff are very lazy not responsible

bun was really stale and missing items. ordered it before and was lovely hence the re order won't order it again

My order arrived without the 1,5 litre drink, the driver said its in the bag I said you don't put cold drinks with hot food, this is not the first time this has happened, and I shall not use you service again soon, very disappointed!

KFC Quinton useless always getting orders wrong

Food ok, burger upside down. Not very hot. But taste good.

It’s unfortunate that this is the closest KFC to where I work. They never fail to disappoint me with their slow terrible service. There should be an option to give 0 stars

What is wrong with this place. I don't think there has ever been a time where they have got the order correct. Ordered online, food flipping missing so decided to go in to order this week Guess what! food missing again. Ordered 3 triolgy boxes and 2 of them had no corn cobs. I even asked the lady to check my order explaining my previous experiences. Was told all was in there. Got home and well pissed off. Whilst I was in the shop I was watching and she did indeed put 2 cobs in 2 boxes but obviously not mine. So the guy who was next to me must have been well chuffed to find 2 free cobs in his order that I paid for. To top it off when i initially arrive I went to order at the till like usual only to be told to order on the screen. Found this a bit rude as there was No helo but just order food on screen. staff need to work on customer service skills and learn how to provide exactly what people PAY for. Wont be using this place again. Food is nice though well what you get of it.

Food is fine but They do not give correct amount of pieces. It happened 3rd time today. Dont trust anymore. got to count in front of them.

I have off coleslaw .. nothing was prepared fresh, when I strictly asked for it to be. KFC fix up.

The food was good but their customer service is so bad

Everything is good but there staff are ill mannered

missing my popcorn for the price I expect all my items to come

I went to kfc their food and atmosphere was good but their staff is so rude they don’t even talk properly especially their was 3 ladies they were so rude.

Their food are so good But their staff are so rude and rubbish staff

Where is the two drink how many dam time oneone is putting drink in !!!!

Food was horrendous, you can taste the oil and order was missing. Never going to order from there again.

Very pleased with the quality and the fast delivery time. Food arrived hot!

Accidentally rated 1 star on Uber Eats xx

Zinger burger was fine but the 1 piece chicken that came with it was undercooked

The chicken is always fresh and flavorful, and the breading is crispy and delicious. The staff is friendly and efficient, and they always go the extra mile to make sure that your dining experience is enjoyable. The restaurant is clean and well-maintained, and the atmosphere is family-friendly. Good spot, easy to locate.

looked straight away and missing items yet again

Zinger burgers were luke warm. Chips were warm but most of them had bad black bits on. Order notes were read and chicken pieces were as i wanted but only lukewarm on arrival.

Brilliant tasty and hot. Super delivery

good value for money, food delivered warm,keep up the good work

Great hot food but stingy with portion sizes so I always ask now instead of eating small pieces in the buckets

terrible dropped all the food on my step

Was over an hour late after being pre ordered. Driver took the order half way across the town for over 40 minutes, cold when it got here.

Had delivery twice now in last month and both times two drumsticks in the variety meal for one bucket instead of one breast fillet. The food is nice but come on you need variety in the meal as that is what it is called

Food never arrived. Unprofessional.

Order bucket chicken wings last night.they were burnt over cooked cold.could not eat them.

Takeaway meals are very expensive these days, so it is important we get what we pay for. My chicken fillet burger barely covers half of the bun, so it seems more likely to be a sparrow fillet burger. Come on KFC, you are better than this.

out of the 10 pieces of chicken 7 pieces were drumsticks and the other 3 were small pieces of chicken definitely not a bargain bucket!!!!

Not happy with the burger as the bun was the wrong one put with the burger

My orders from this place are always missing parts of the order, it’s beyond a joke man, I’d like a refund

Very very unorganised. They started screaming at eachother that it's not their fault and it took more than 30 minutes to get my food ready. Had people order after me and get their food before me because they knew eachother. Very very bad 👎

Majority of the food was missing

My order was incorrect, a drink was missing

very good and tasty food,good delivery service

Chicken fillets were cold and greasy, fries were cold to. The worst of my recent orders from KFC.

Part of order missing, everything stone cold, rang to complain waste of time, jyst eat delivery may as well have walked to deliver it

Food arrived cold & fries were missing.

driver was waiting in kfc for ages

Best KFC in this area medium salt, tasty quality crispy chicken recommended

Food was never delivered and no contact number to discuss. Restaurant was very helpful but disappointed with courier

Originally due at 9.25 finally turned up at 9.55

It’s KFC & chips - what else can I say other than I won’t order the mashed potato again.

Burger was cold, missing 2 items.

I didn't receive my food the driver didn't deliver my food

super fast delivery food lovely and hot

Different staff now so service has gone downhill... I ordered two separate meals and the guy put it in one bag!

Food arrived hot Delivery driver very friendly and polite

Just ordered a burger meal and mega box. Got home and there was the burger meal. But no mega box just chips and gravy. Honestly how does this happen… will not be returning to this incompetent place

the fastest and best delivery I have ever had, courter was nice, (should have given them a tip) I hope that they have a wonderful day, and thanks for the quick and easy meal, :)

Items missing from the order, food stone cold

KFC never fails to impress! Once again, our recent visit to KFC was amazing, just like always. From the delicious food to the friendly service, everything was top-notch. Thanks, KFC, for consistently delivering amazing experiences!

Good for the value for chicken wings and chips 1099

customer service when i phone and enquired about the delivery was abysmal i will never order from here again, when i asked for the number for head office to make a complaint i was ignored

I asked for no drumsticks and got drumstick and the chicken was very rubbery cold not nice at all

I asked for a 6.05 deliver slot. The food came over 20 minutes later. That wouldn't have been so bad but the food was stone cold. It must have been sitting there waiting for a long time. The food was completely unenjoyable.