KFC Telford - Wrekin Retail Park in Telford and Wrekin

Great service. All the staff were great. Great customer service from amy

Had an issue using the app the manager Kim came over to help and stopped everything she was doing on a busy Saturday evening too, much appreciated. Very polite staff and super friendly too which was amazing.

Great visit to this store as usual, staff friendly food always fresh. Always my go to kfc.

Austin was very helpful with correcting the order thank you

Amy and Lola served me and they where lovely and friendly

Had a great meal with the family, Amy was lovely whilst serving us. Will come again

I went in for my dinner and Amy served me, she was friendly,helpful and the food was very fast !

The food came fast and hot, had excellent service from a lovely lady called Amy. The store was also looking very clean

Worst experience ever food was cold and staff were very rude to customers.Disgusting

Not as it should be food cold and staff surly. Not like the good old days staff just don't seem to give a damn.

Service was great, staff was very friendly, food was hot and fresh.

Wrekin Retail Park, Wellington, Telford TF1 2DE I am writing to express my dissatisfaction with the service I received at your KFC branch located at Wrekin Retail Park, Wellington, Telford TF1 2DE, on 17th November at approximately 4:06 pm. Upon arriving at the drive-through, I waited at the speaker to place my order. Despite waiting for a considerable amount of time, I received no acknowledgment that the speaker was functioning or that my presence was noted. Unsure if the system was operational, I proceeded to the first window, where a staff member simply waved me on without any communication. I then drove to what appeared to be the second window, where I noticed three staff members laughing and joking as I approached. This made me feel quite uneasy, especially as I was already frustrated by the lack of communication earlier. When I attempted to place my order, I was rudely informed that I would have to drive around again. Given the time I had already spent waiting, I was understandably dismayed and refused, as this would have meant joining the queue once more. To my further disappointment, the young lady at the window refused to take my order. When I requested to speak with a supervisor or be provided with contact details to escalate my complaint, I was dismissively told to “Google it.” This level of customer service is, quite frankly, unacceptable. Ultimately, I decided to leave without placing an order and instead chose to take my business to McDonald’s, where I received proper service. This experience was deeply frustrating and disappointing, particularly given KFC's reputation for customer service. I would appreciate it if you could investigate this incident and provide a response. I am keen to understand what measures will be taken to address the apparent lack of professionalism and customer care displayed by your staff on this occasion. I look forward to your prompt response.

service was quick, food was delicious

Food was good as usual had a lovely young lady called gordina serving me and she was absolutely amazing so polite and friendly an absolute star

I was served by a young worker,Geordina, who made my customer experience spectacular. She was well organised and created a welcoming environment for me to dine and enjoy my meal.

Had a girl called Geordina help me with my experience. She was very friendly and supportive. Amazing!

A lovely lady Geordina help me very professional and friendly help me with my every need

absolutely crap service half the time i go they don’t have what i want in stock, for some reason they havnt got hold of wraps for 3 days even though tesco is right there

Delicious food and peaceful environment!

So severely short staffed, had everyone waiting so long for any food, saw 3 people reverse out of the drive-thru and go inside just to wait even longer. Avoid!

Food was great, but the kiosks were broken and the service was middling

Good and fast delivery and service

Rude and anti social staff never smiled even though i was polite, dirty tables and floor so slippery, food really poor, Cold and tasted awful what a waste of £19 will never visit here again

Filthy restaurant, dirty tables and overflowing bin. Was waiting for 20 mins for food, tasted fine when it arrived but the atmosphere was horrendous with how dirty it was. I had to clean the table myself.

Horrible service, was waiting for around 30 minutes to be served by the desk despite no one were busy, no people in the restaurant. Went away, didn't buy anything because of rude staff. Do not recommend.

Was supposed to open at 10:30am however it's now 11 and still not open. Absolutely pathetic

Slow over 20 minutes waiting for food was cold and service was rude and uninterested there was no motivation or i terest in any of the staff members and the floors were dirty and surfaces sticky

Friday evening and shocking how slow the service was. As if only one person was on duty

Great food! Great customer service and very friendly staff

it was pretty good, food was hot

Amazing service from friendly staff, always keeping on top of cleaning.

Amazing service. Staff were very friendly and helpful. The food was really tasty and the restaurant looked very clean. Loved my experience.

Staff are so so friendly and make the experience delightful. Service was very fast even during busy times. Would definitely recommend this store

I eat here multiple times a week and each time I am pleased with the service and food. The food is fantastic and they have great deals Going on at the Moment ! Definitely will visit again today and Tmo 😂

Went through drive through, and as the place not being busy if the staff is standing around you wouldn't expect part of your food missing. You pay for something and get less. Well if this was the first time I would move forward as I did in the past. Unfortunately this place seems to be not changing at all

Good staff good food tidy restaurant

The restaurant was very clean. All staff were friendly and helpful. The food was incredible. 100% recommend!

Tables and clean and tidy the staff are really helpful and polite

Food is always cooked fresh and good.

Worst experience !! Full of salty chicken and the customer service wasn’t good enough to consider the complaints!!

The place was minging, rubbish all over the tables and the floor, food was cold. I'll stick to Trench location, always good there

Great service awsome food kept vary clean Only bad point was the singing in the back was really out of tune and just awful Other then that 10 out of 10

Typical KFC menu. Food good and service good.

Slow service at drive through, seemed as though there was only one person working that day and doing everything! They had no bottles of water available, only fizzy or sugary drinks which didn't suit our Grandson. Food was fairly OK, but the chicken portions and hot wings seemed small compared to previous visits. It was a fairly quiet Monday afternoon, so the extra waitcould be excused a little, but still expect better, especially since the price has risen significantly in the last year or so. We gave our Grandson the choice of KFC or McDonald's, and may have got it wrong on this occasion.

Took 25 minutes from ordering at the drive thru to receiving my food, there weren't even that many cars. No apology when I finally got to the window. They forgot to add the dip so my meal was dry. It also gave me diarrhea. I made a complaint to them asking for a refund but it's been a week now and I've had no reply. I would not recommend this restaurant at all, to have that many things go wrong is appalling.

Food not worth the money ,the floor was sticky so not clean will not be returning

Food was a bit overcooked, there were a few customers whose orders had been mixed up and others that had been forgotten, would not visit this branch again.

Very poor the very smallest pieces of chicken over cooked and dry, use to really enjoy a treat of a kfc but my last few orders have left me thinking I won’t bother again

I ask every time I go to KFC.....when will you supply PEPPER ???

What a dump the self service screens not working again, horrible food did not enjoy staff take to long to serve!

Much better than it's Shrewsbury based counterpart. Cleanliness is good, food tastes better (maybe down to the oil being changed more regularly?). Staff are friendlier and the service you receive throughout, absolutely trumps their other site.

Missed out kids drink and chips which devastated my little one. They even got my burger wrong by giving me a kids one. Bad service and rip off!

Was the first one in there and it was mega.

One of the best KFC I have been too. Always clean & tidy. Very nice family environment & friendly staff. They are Halal certified too.

Great improvement since l last had a KFC Really enjoyed the food

Terrible KFC. Food nowhere near the standard expected.

Waiting 20 mins for is not good

Dry chicken and a 13 minute wait for food during a very quiet visiting period. The store however was clean and tidy with friendly service.

Fantastic service. The staff are very friendly. And to be honest probably the cleanest and probably one of the best run food KFC restaurant's in Telford. The new KFC Chip's All I can say is They've Cracked it fresh potato chips not fries and the savoury herbs WOW Probably the best Chip's I have Ever Had and I mean that.

Mighty Bucket? Not the fries. They weren't even regular.They were PUNY!

It is close to my place, easy access good food

On walking in it was virtually empty with only a few people in front of Me. Ordered via the screen and waited over half an hour for the food to be ready. When I did get it it was luke warm at best. The restaurant smelled of toilets and when my partner took her daughter into the toilets she was disgusted, along with other customers to see communal/unisex toilets that isn't the safest idea with kids using them alone sometimes. The toilets were all blocked with toilet water and effluent all over the floor. No staff members cleaning the tables and not one of them went in to check the toilets in the 1.5hrs we were in the restaurant due to slow service and my partner and her daughter having to walk across the retail park to use the spotlessly clean toilets in ASDA Home. The staff member behind the counter was more interested in making sure her own food was ordered on her screen ready for when she clocked off and in her words "to save her waiting 20 mins for food". Its ok for us customers to have to wait silly times for our orders but she could chuck her order in on shift and jump the queue ahead of us that had already been there for half an hour or more. Dreadful place, unhygienic with disinterested staff that won't be getting any more of my hard earned cash in future. I won't be using this branch again and urge others not to either.

Very quiet there, food arrived quickly and was fresh cooked, nice and hot, it's always very clean there, prices are higher than I expected but was good quality

Is anyone managing this site? No hot drinks apparently because the machine had broke previously and it was not replaced…..order your food but no number cards so everyone confused and looking around and no idea why no number cards even now…no recipt so no idea what order number was….we reported spilt liquid on the floor immediately by entrance, girl came out looked at it and then nothing. We left 30 minutes later and people slipping on it. What is going on?!!! Comical.

Food was great staff were great

Always very efficient and food is 9/10 always what I ask for in regards to chicken pieces. Friendly staff also. Never too busy either 👌

Food always cold ,never get what you ask for , staff rude and incompetent

Food wasn't hot. The floors are so dangerously slippy as really greasy like being on ice rink.

Feeling ripped off. Ordered a 6 piece bucket and ended up with 4 legs and two thighs in the bucket plus a £1.40 increase in price in the last month or so. KFC cutting corners and raising prices.

My partner ordered kfc at 9pm last night- within 3 hours I’m throwing up- and had severe v&d. I know the food act 1998 as I have done cheffing. Make sure the food is actually cooked before trying to kill people with salmonella poisoning. Sadly will never revisit this restaurant. I’ve been awake throwing up since 12-9am this morning. I feel very unwell. Now I was fine up until I had your chicken, and that is what I threw up. I am not posting photos because that would be degrading to myself and disgusting for others to see. And why would I take photos of my puke. Thanks for the food poisoning.

I want to leave a positive review as I had a great experience at the drive-thru recently. I was pleasantly surprised because there are usually mistakes during the ordering process, but this time, the staff member taking my order paid attention to the smallest details. Plus, I received my order very quickly. Highly appreciated!

Fast food...we've been in here for 35mins...they are all trainees, 4 peoples orders have been wrong so far, one person's order has been duplicated, wonder what order I'll get at this point. Also told they don't do bbq sauce anymore although I had it 2 weeks ago and there are piles of it behind her..awful service

Unfriendly not wanting to be there staff, food wasn't very warm , quick drive thru though

After a long break, my wife and I decided to eat at KFC again. But unfortunately this will be our last time there. Mess on the floor literally everywhere. Every table was dirty with leftover chicken bones. Very dirty. The crew sits and plays on their phones instead of cleaning up as it should be. The menu is not worth the price. Managers, you should be ashamed that you are losing more customers because of the dirt around you. Someone should answer for all this

Really helpful lady working the drive thru Food awesome, helpful, overall good experience, go get your fill at KFC lol

1 hour to prepare a chicken wrap…. ⏰😬

This week was our first time at kfc. McDonald's has lost two customers now. Beautiful chicken fillets. Love it! We tried the wrap and the chicken dinner meal 😋

Staff member who served us was lovely but it was very difficult to hear her. Her colleagues could see the difficulties we were having but didn't provide any support. The meals we ordered were incomplete. The wrap I had was lukewarm and the chicken was chewy. Definitely not up to the standard we are use to. Even though there are plenty of staff in the restaurant part, none of the tables had been wiped. It was all left to the lady who served us and she seemed to be very busy doing everything!!

Just spoke with Abbey about my order, just the best service I have ever reveived 🥰 (sorry if I spelt your name wrong) thabk you, made my weekend!!!.

Nowt on the excellent scale... just chicken in a ff restaurant. Music too loud

Great food with food service even though they were busy

Seriously?! I just started my wrap (take away), wich is almost empty. For this price, really? If you have no ingredients better to say sorry we run out of something than sell so poor meal.

Quick service, friendly staff. My personal favourite KFC in the area.

Dined in 15th April place was disgusting, took over 40 minutes for the food to arrive. Got a £100 parking ticket for being 13 minutes over the allowed time in thier own car park. KFC don't care and refuse to waive the fine. Dont ever use this resturant.

Absolutely shocking service- Would give 0 stars if I could! Me and my family went here for my sisters 16th, and were not only met with the server consistently getting our order completely wrong, but him then insulting us. Will not be going again!

We stay 35 min to get the order Poor performance,very poor

They are not using gloves to handle food. And staff are verry rude

Went to the drive through. Was asked to park and wait for food which took a long time to arrive at the car although the restaurant and drive through did not seem all that busy and there was nothing out of the ordinary requested

Great boneless banquet meal. Gravey tasted different at this branch though. Milky bar choc sundae was deicious too.

This place is a bloody joke. One person behind the counter doing everything… taking orders on the till, packing orders for walk in customers and for delivery drivers as well as taking trays with orders to the tables. Whoever has organised it this way should be sacked.

Dry chicken, soft coating , tasted like it had been cooked hours ago, fries were like rubber but the beans were good.

Ordered thro touch screems, every where was clean and tidy, table service excellant, food arrived compleyte and hot.

We came here with the children today and the place was absolutely disgusting. The floors were full of food and so sticky. It was honestly worse than a nightclub. The tables and seats were vile. I asked someone to clean our table and the boy was very police and cleaned it but I certainly won't be coming back again. I've now had to wash the children's shoes as they were full of food off the floor and grease making them slippy

Toilets wear filthy I did report and just look at me and carried on work 🤮

Would have given 5 stars but camera on way in only 90 mins then fine

Seemed lots of staff but nobody wiping tables or restocking the Napkins when they had run out.

Prompt service and friendly staff.

Staff is brilliant like always, good food and unlike other kfc at least doesn't run out of chicken every now and then.

Great food brilliant friendly staff

Only go there when the grandchildren pay a visit. I prefer decent food