KFC Thetford- London Road in Breckland

I don’t even think this KFC deserves one star - we went in and asked for a boneless bucket at the drive through and staff said their system has crashed and couldn’t serve us. We then went inside and tried to order and a member of staff told us they couldn’t do it because they had no boneless chicken ! We said we would have another look at the menu and asked for a regular bucket with original chicken, to which the member of staff said they only had 7 pieces of chicken in the store. The staff were uninterested and didn’t even try to get us to order anything, will not be returning.

Yummy, the chicken is Yummy 😋 😋 😋

Went 3 times this month and every time they manage to mix the orders up. Doesn't matter if they busy or not there always something missing in the order not going there again.

The second time of having KFC from here and sadly the last. Both my sister and I had the boneless banquet. The chips were soggy and lukewarm and it seemed as though there were two types of chips mixed together. The fillets were okay and the popcorn chicken was okay also but neither again were hot. We both had an ice tea and it was mainly water. The syrup was running out.

The drive through staff is always extra nice, they make my day every time!

Waited for minimum 20 minutes for our food to be given after ordering through the drive thru. Finally we were given our food and they forgot a drink (2 meals ordered) We tried to check the food and thought all was ok, given we got two of the same meals and the top box was correct, only to get home and realise they didn't add the piece of chicken in the bottom box. While waiting in the drive thru line, we heard staff swearing. Will likely only go back at a push.

Terrible food! Waited 1hrs 20 mins for cold food that was incorrect. Stay away!

The clean and tidy place the staff was friendly and helpful

Food & staff very good but air con made it too cold! Felt warmer outside this 1st December!

wrong drink, cold food and missing rice

very polite delivery delivery but restaurant took ages and forgot my gravy

took 1 hour and 30 minutes to come from KFC 3 miles . away and was cold. its not even the weekend or a busy day. won't be ordering or using again

Ordered for 13.00 didn’t turn up till 13.30 so lunch was over so unable to eat

The food is cold and i just order i missing food and the food doesn't match whit what I order

There was a wrong address on the order. The courier contacted and asked for the correct address. This was messaged immediately but the order was not delivered. Furious.

only six pieces of boneless chicken received.

The order was on time and the driver was polite and courteous.

Food tasted brilliant, but the staff were absolutely shocking, no manners, presentation of food was awful and they forgot half my food, and when I went back in to claim what was rightfully mine they gave me the smallest pieces of chicken ever!!

Missed half the order out of the bag

Everytime we eat here their service slow, they have no organisation, check your orders coz you pay for things yoiu don't get, but go up and ask for what's missing, they'll give you whatever ypu ask for! No checking receipts! So rude, no manners!

Food arrived nearly 2 hours after I ordered and it was freezing cold. Tracker showed the driver sat at home bargains for 30 minutes!

No other cars in the drive thru but me, but I was literally driving away by the time someone came on the intercom. Went to pay and the guy waved me on, got to the next window only to be told my payment hadn't gone through and they couldn't do it there so I had to drive all the way around.

Food good toilet clean, service , you make your own order on their screen system!

Very poor this kfc. Because last week we went there we ordered lunch. asking sum plate and cups nothing there.

Delicious food and fantastic service.

Firstly could not find code. Secondly food was ice cold and very dry. Thirdly very overpriced. Will never ever buy from them again. Poor gentleman who delivered it was not very happy not to find the code because he will be accused of stealing th.

Excellent food. There was one member of staff who went above and beyond. Extremely helpful and always doing something useful. Pretty sure he is the main reason there are clean tables available and the bins are emptied. The rest of the team could learn from him.

Awful service. Ordered at 1205. Walked out at 1230 after having food made fresh due to chips being luke warm. Staff rude. No wonder overall reviews aren't great.

not hot enough. the food was great 👍

Waited 20 mins for food that was cold. Staff rude and walked away when asked about order. Other customers also had problems with the service and waiting for there orders.

the Driver was lovely and polite but the food took ages to be released from the restraunt so the delivery time kept changing! the food turned up cold which was the worst part!

Had lunch here. Very busy when we went. Order on the self service screen. Simple to use. Food came quickly. Gravy was great. Toilets could have done with a clean. Not a lot of parking for kfc but if it’s full can use the main retail park carpark

Very nice layout of the new KFC restaurant, food was excellent, krushems was a little small, but also very good.

The best KFC I've ever been to! The staff were great, it's clean, spacious & modern inside and the food was on point!

Food not cook as should chickens are red on bone can't eat as because waste over £40 That's shame, it's look like more the busy are getting to the worse

It's a shame, waiting time 20 mins, order received got it back to work and it's wrong No time to return for a refund as on lunch break, Pathetic service, should have gone to McDonald's they get the orders right first time

Best cooked KFC I've had. Nice to get it properly cooked and hot. Recommended.

I have not received the order but says been delivered .Where?

No supercharger dip despite it being part of the order

She was very good thanks for bring my order

So horrible experience! They’re making us wait in drive through for 30minutes! Might as well remove the drive through if service is so poor!!!

Excellent, food came out 2 minutes after ordering and was very tasty and hot.

Fast service the delivery driver was so friendly and polite

only got 2 cookies I ordered 4 .cold chips chicken wings were greasey 😞😞

half the food missing from my order..... not happy

Ordered food online, got the wrong order delivered by a Portuguese guy who could barely speak English. When I told him he's brought me the wrong order he took out his phone and started typing in Portuguese to translate what he wanted to tell me. He typed that he would go back to KFC and check what's happened with my order. I never heard back from him. I rang up KFC and a staff member told me that nobody has reported a wrong order to them. I requested a refund but he said I should speak to the delivery company which was Uber. I tried calling the number that was shown in my confirmation e-mail but it was wrong. So in the end I got neither a refund nor food. My whole evening was ruined. Thank you very much KFC for this extremely disappointing experience.

got a the completely wrong order, replaced with a bunch of random stuff and it was all cold despite being delivered on time??

Drink and dip were missing. Other than that the food was great.

Not bad you can’t really go wrong with fried chicken, except that my drink was not delivered

Kept changing time All food very cold Couldn't eat anything

A nice relatively new and clean branch. Very friendly staff and plenty of parking and disabled bays. Normally you only get one, but multiple here making things easier.

The food was disappointing and they always forget something and I have to head back every time or give me the wrong food in the bag, not a proper kfc, the management is poor

Having been in January and was amazed how good it was the food service and everything I had to visit again on my way to Heathrow to drop off my wife. It was just as good as before service outstanding and food excellent in fact it was so good on the way back home we stopped again. It’s a shame not all KFC stores are as good I travel a lot and I do believe it’s the best I’ve ever had in this country and in any country I’ve been to. As an add on to my review I visited again this weekend 5 weeks after my last visit when I dropped off my wife at Heathrow this time I stopped again on my way to collect my wife. On entering the KFC we saw how clean it was the staff gave a warm hello and took our order service was as good as before Louis was a member of staff we remember from before noted he is hard working and a pleasure to see. Even more impressed was he remembered us from before I told home I did a review from our last visit and straight away he even know the review and my name. Totally impressive that he knew and a real credit to the store. Not only does he take the reviews given seriously but to remember the details given in them. Well done the whole team there. And the food and coffee was just as good as before. My wife has been away for 5 weeks trading in Asia’s and she visited 2 KFC there and she told me on her return the Thetford one is really the best she has been to also.

As an almost brand new place, you'd expect the best, but this consistently disappoints with food that tastes like its been cooked in dirty or old oil, which is such a let-down. The staff however do an excellent job and are always pleasant and polite.

We were served by a lovely polite man called Louis, he was so friendly and helpful and had a great smile, it made all the difference to our experience. The food was cooked just right, really lovely

Perfect services from Aldona. It's always a pleasure when she's working

all food was completely cold, couldn't eat, threw away. very disappointed

Can’t judge me my address and my address

The new fries/chips are really nice, the food was served quickly and cooked perfectly. The restaurant was clean with a calm atmosphere. A huge improvement from our last visit, keep up the good work 👍

Terrible nothing like it used to be since thay Changed the recipe tasteless had it 3 times now and all the same greasey floors very poor slow service herendous never going back to thetford again 😢.

Food took only 5 mins approx and was cooked well, would return

Salty fries. Dry buns just ate the chicken in the end., Krusham was adequate on a third attempt. Not the worst but far from the best KFC

Worst service possible. Avoid at all costs, appalling!

Really tasty kfc best round here in taste far

Food was amazing😍 and sitting area was spotless and tidy. I recommend.

Very friendly staff and the lobby area looks absolutely wonderful.

Food was good but some items were missing

I not get all what I order today

Katie was very kind on till and I got my order very quickly. Best front staff to ever walk the planet xxx

They keep changing the time 5 times and made the driver to wait just over a hour and still get my order wrong

Did not get the supercharger sauce or any sauce for that matter

Good driver, delivered to exact location.

yummy hot food. delivered within 20 mins of ordering.

Ordered fillet burger meal and there were no chicken breast pieces available. Asked for salt and none of that either. Opened the thigh piece of chicken that came with it only to find it covered in grease. As we were sitting down a member of staff tried to sweep under our chairs, extremely rude. Also no serviettes to mop up the grease, not a good experience.

Unfortunately an item was missing from my meal box and I had to oven cook the chips which were not fully cooked. Other than this it was all edible, but I won't order again unfortunately with KFC. 😔

didn't listen to orders correctly useless service

No cans. No 7up Can. No Pepsi can and no Tango Can…

Overall bad food was late and missing items off my order

Just as you would expect it to be.

Poor. Not by any means was all the food delivered, and even when it was an hour later… it was freezing cold. If you ask me, don’t bother wasting your money.

Handy KFC just off the dual carriageway. Perfect for stopping on the way to or from Norfolk. Very clean, staff are pleasant. Food was cooked very well, no upset stomach the next day haha!

The food ordered took a while to be served and some of the chicken hadn't been cooked well and caused an upset stomach. It was also very salty no not what was hoped for.

Toilets disgusting, food as bad

The fries were greasy and undercooked. I was very disappointed with how little mayo and lettuce was on my vegan burger. Seasonings were good, though.

my order arrived cold. I will never ever get anything from Kentucky fried chicken again.

10 piece bucket got 6 drumsticks and 1 tiny wing and 3 decent pieces not really £22 worth of chicken

Waited nearly 2 hours food wasn’t even worth the wait

Chicken is not as tasty as mc Don

Great service polite delivery driver enjoyed my food thanks again

What the hell has gone wrong with this KFC BRANCH.ordered a 14 piece bargain bucket.The chicken was very hard on the outside and tasted horrible on the inside.my chips had skins still on and were soggy. Staff looked so laid back they could of gone to sleep.never again will i use this store in thetford.back to norwich in future where chicken is cooked right and the chips are nice and crispy .and all the staff greet you with a smile.

My order was wrong! ordered chicken received rice!

Hour and 45 minutes to get delivered and it’s stone cold. Chips are cold, burger is cold. Awful

The food was OK. However, the restaurant was dirty. Overflowing bins, dirty tables, and dirty floors. There were clearly not enough staff to maintain even a basic standard of hygiene!

Food was ok but the tables were filthy and the whole place just felt dirty.

They say you never forget your first time... This was not my first time trying KFC, but my first visit here. I was more than happy and impressed with the level of service and the food. The customer experience was better than other restaurants I have been to, so they should take credit for that. I hope they keep up the good customer service.

order received incomplete once again. this time it was all 4 included chips that were missing. How can it be this hard to get an order correct. it's not brain surgery it is reading and double checking. Abysmal service and won't be ordering or eating here again. PATHETIC!!!!

Served cold chips and watery gravy, asked for replacement and wasn't until after having to ask again that I realised that the staff didn't speak English. Avoid at all costs, you have been warned.

Best KFC in the local area. Worth the drive if you live in Bury!

Food fantastic stop off for snetterton touring cars weekend camping

Food quality average and service also average, only use drive through and always find it odd how they can be slow when serving only 1 or 2 vehicles.