KFC Walsall Wood - Lichfield Road in Walsall

At 8,42 on Thursday 16th of Jan Your staff was throwing rubbish bag's round your lobby It split and liquid went over everything the store is a joke the staff are vile and the security is a joke I've given you the dates and time I'll be calling soon to find out what actions you have taken I will also be contacting tradering standards and food safety 1st thing Friday morning You need looking into absolute joke

Pretty good KFC.. sometimes food is amazing others it's not quite as good.. I suppose it depends on the staff.. but service is always fast

Jake was greatest server helped me out with my family issues. 10/10

Looks ok from the outside but normally overun by young scrotes of a night but security are in place, orders are rushed as just eat driver's keep rolling up , the pigeon's they cook are small and chip portions too, I would avoid as extortionate.

Every time I've ordered got drumsticks

The offer and rewards are sometimes small in size Also the large fries were barely regular size. Cost cutting for them.. a bit insulting for loyal customers

Everytime i come here they think of a new way to ruin your meal. Needs shutting down permanently

Chicken has become more and more salty recently and hot wings don't seem to be spicy anymore.

Love the amount of options there are and that you can sit outside. Friendly staff and my kids love it here

We went through the drive through yesterday and the gentleman serving was such a lovely man. His name was Alex and we wanted to thank him for a lovely experience and to keep being happy and smiling. The food was also very tasty and we thoroughly enjoyed our meal.

Nto very welcoming food order was incorrect and incomplete

Food was delicious, staff nice.

Lack of accuracy assembling orders correctly on occasion,staff however are polite and helpful

It's probably the worst KFC restaurant in the country. Imagine getting a bucket of 12 pieces of burnt chicken drumsticks 2 wings as a party bucket. The second time all drumsticks...shameful!

Never have I been made to wait 5 minutes at a drivethrough to give an order. The place wasn't even busy and it was 5 minutes after they spoke to me.

Don't go in and expect to gwt served anytime soon. Staff are too busy chatting in the food prep area and serving the 3 cars in the drive they.

Food is delicious as with all KFC. The location is quite on an evening.

Had to wait ages even though went to drive thru. Food disgusting very salty child cldnt eat it, nor I, went in bin Disgusting

Good parking area, off the main road, drive in services, friendly staff on hand to assist your order.

Usual KFC set up but staff were very helpful more so than other KFC's we have visited

Food and service was great but seems a bit dodgy with 2 security on the door.

Forced to order from a kiosk, not allowed to order from the counter anymore. No customer service skills, basics missing. KFC is going downhill.

Good food, expensive prices, it costed the same for a wrap and a drink for a full meal at McDonald's

We didnt have food on our visit. Great beers knowledgeable friendly staff , will definately go again soon.

It’s KFC. Always intrigues me why generally I have to wait in the car park when using the drive through. We order chicken, they sell chicken, but it seems to catch them out every time!

Just went. They forgot my large popcorn chicken.

I had a delivery and they forgot 2 cookies I am dissatisfied and disappointed this isn’t the first time spent over £3 on just 2 cookies and didn’t even get them

A nice place in Nice surroundings. Drive through and large car park. Easy to get to and find.

Never had a problem hre, food and service good

I'm not happy with your one staff member. Her name is Nicola and she is very veru rude. I will not come again here. 😤

I'm a taxi driver and I'm eating KFC once a week all around UK, but this was the worst KFC meal I've ever had. On the meat was missing that flour specific for KFC and had no taste at all, the chips and the drink were from 2 days ago probably. I will never come back again here and I definitely don't recommend this place to anyone.

KFC as expected but staff somewhat lacklustre and struggling .. unable to take a card payment .. unable to find an item on the Self Service screens. Disappointed apart from the food.

took 30mins for them to serve us i said can someone serve us and they ignored bare in mind there was 3 there poor service

Great little KFC. Good food 🐔 🐥

Big standard KFC, nothing special

The worst KFC I have tonight is the last one had chicken not crispy with the feathers still on

Good overall but always out of stock in something and please always check your order that you've received eveything as they are not robots!!

Always great food and nice staff and it's the only kfc what does not forget any of your food items .

Freezing cold in here everyone sat in there coats wish I had take away now and ate in my car 🥶

Only visit a couple of times a year but the staff always friendly and the food is ok for takeaway

Visited today, toilets were dirty and overflowing. The food and service was good, but the small fries was very small almost 1/3 missing. I have used this store before in the past.

Lovd the new flavour with French fries

Its not chicken I'm sure it's not

Floor was really slippery, school children were rude loud and unruly! Staff were kids themselves and didn’t want to deal with them!

An average KFC. Not brilliant not awful. Usually quite quiet and no qheues

I don’t write this lightly! I’m sure people that have been in here previously may have experienced the the same? I took my wife and 9 year old twins on for lunch on Sunday. We Walked in there ordered food from the auto ordering systems, had a question regarding the difference between 2 meals, so I walked up to the counter, where no one else was waiting, the 3 individuals working there who looked at me blank faced and couldn’t answer my simple question of “what was the difference between the two zinger meals”! I Should have walked out there and then. However my children were excited as it was their first KFC experience, and last! I proceeded to ordered. There were only ourselves and 2 other people ordering and 3 young girls sitting in the corner chatting away without any food. 5 mins later our order was called out and we went to collect from our table. As I sat down within our food a number of youths, I would say 10, aged between 10 and 16 walked in and started talking to the girls sitting down none of them eating or ordering food. I stared to open our food, when I noticed a piece of my chicken, from my zinger box meal was raw! I took it out of my mouth and went up to the counter, the “manager” tried to tell me it was marinade, regardless of the fact it wasn’t and it was actually red around the bone. He said her would replace it if I liked….. I said yes please! By this time these youths , mainly male, we’re smoking vapes in the eating area blowing smoke rings, and generally being a noisy nuisance. Again none of them were eating or ordering any food, they had absolutely no respect for their surroundings or the fact we were eating with my family in a, supposed, family environment. The, re-made, chicken wings were brought over to me this time, I checked 1 and though “great, they’ve sorted it now, then I went to eat the other, larger peice, yet again raw chicken! I spat it out! The youths were getting Louder and moving around the floor space more and, at least 6 of them were blowing their vape smoke all around the restaurant just a few feet from our table. I really wanted to tell them about themselves but decided against it as they wouldn’t give a damn as they clearly had no self respect and certainly no respect for anyone else. Also I didn’t want to have my children see any confrontation. I said to one of the employees, “it’s more like a youth club in here than a family restaurant” she said yeah we’ve called the police and they’ve done nothing, I asked to see the manager, she walked off and stood in the corner, no sure what she was doing, after a few more minutes I left taking my family with me and will not be returning again’. A shocking experience for my young twins to see how people behave these days. Even more disappointing that their behaviour was deemed acceptable and no doubt a regular occurrence at this establishment regardless of, apparent, Police or staff interjecting and to top it all off they’ve served me raw chicken twice. Abysmal atmosphere, abysmal standard of food quality control and abysmal customer service. What a waste of nearly £40. I will never go again, and I know know why the place was empty!!! I eagerly wait KFCs response, no doubt I’ll never get one.

What ever they have done to the fries is amazing they taste so good

Have to be over 18 to be served

Because the attendant was trying to do delivery's also she was very distracted and didn't even acknowledge me as I was paying cash and even did the same to my Friend as paying separately

Very quiet when I visited this place quick service and kfc is kfc no more no less

20 minute wait for a fillet burger to be given one that had been sat going cold for 10 minutes. Girl behind counter looked like she didnt want to be there with the way she was throwing boxes and bags around. More attention to waiting customers than Deliveroo and Just Eat next time!!!

Twice now I've been through the drive through and asked politely for a large 3 piece meal with no chicken legs and was assured not a problem. The missis doesn't like them. And there they are in the bag again. The chicken portion sizes are terrible!! So small for £8 odd, terrible value for money and wont ever go there again. The chicken used to be much bigger and obviously penny pinching poor poor quality now to the customer K.F.C used to be something to look forward to as a treat but it's turned into a rip off for customers.

A handy stop off on my journey from Lichfield to Wolverhampton. Quite a compact KFC. One of smallest I've been in. Food was hot and tasted as expected. Despite not being busy the restaurant was messy. Over flowing bins and uncleared tables, there seemed plenty of staff but all located safely behind the counter apart from one staff member on their break. I'm guessing the seating is designed to make you hurry up, eat your food and go but definitely the most uncomfortable seating in any of the major fast food restaurants. Overall uninspiring but convenient.

Food as expected but service not so good .. why was it a struggle to place an order.

First of all it took 3 people to pack 1 delivery and we had to wait a while to finnaly get served which we was not asked if eating in or take way and just put the food as takeaway and My food was not very hot at all when I finally got to eat it so over all terrible service and not very good food

Appalling service, juvenile staff not sure of their job, cold food drive thru was rammo and three ppl had a refund in front of us. Waited 1/2 hour for restaurant food

I visited this kfc and to be completely honest it was rubbish! The food was shocking and cold luckily Shaun was to rescue and make up for Charlie’s flaws with his amazing service honestly Charles deserved the sack when I returned my cold food he said ok waited 45 minutes then got given food before he gave it me he ate a chip out of it in front of me! Disgraceful. But I would love to mention Shaun with his amazing service at the start such a polite young man when I was eating he helped an old person by opening the door what a gentleman!

0 stars for service. Sophie dealing with orders in the drive thru needs additional training which clearly never received at home. The basics... please, thank you, sorry for your wait. Come on guys!!! Sophie is not the only one who needs to sort themselves out! The passive aggressive Asian young man who's worked there a long time needs to show a better example. If you lot can't provide BASIC STANDARDS OF SERVICE, get some new staff in with a much better attitude!

Food was rubbish chicken was dry chips more like wedges and hours later bad stomach

Good food, service is fine and the atmosphere is passable

I dont really like the way the products are cooked lately as they're all full of grease 🤔

Honestly do not know why I bother with KFC any more and following my last order I will not be ordering again. I think I keep remembering back to the KFC of the 90’s with the decent chips and fluffy spiced coating on the chicken and thinking this is how it still is. This particular branch has gone even further downhill if that is even possible. They always used to forget items, which seems to have improved slightly lately. The last two orders though, I ordered 10 piece buckets. Of those 10 pieces 7 (!!!!) yes 7 were leg pieces. 2 were thigh. And 1 measly small breast piece. I don’t even like the leg pieces. You used to get one or two legs and the rest breast or thigh. To happen twice must be no coincidence, must be standard to put cheap leg pieces in buckets. Large popcorn chicken is about as filling as a packet of crisps. The chips if you can call them chips are soggy half cooked potatoe trimmings. Even the kids don’t even like KFC any more. Oh and the price at drive thru used to be a lot cheaper than ordering online. Well today the drive thru prices are exactly the same as ordering online. What a con. Never again. Never.

I swear to god All of you need to be sacked I have never in my life been ffffdd off every single time I use this store My order has never been right always something missing Ever thought shut up chit chatting all day and do your job correctly This might sound harsh but it literally doesn't take a genius to pack a food order you look at the receipt then look in the bag You obviously don't care about your company experience You all need to be restrained or like I said sacked

I know staff need breaks but large numbers together during busy times needs to be addressed.

Very lively staff are very nice and the food is good😋

Went in to order food as people my age was getting served and got told if we ordered we would get a refund straight away,it was like a one rule for one and another one for another ,got treated unfair and wasnt even allowed to walk in here when i was willing to get my food and leave straight away .My friends and i was the only ones who were getting told that we couldnt get served and even when we left they served more people our age.

Good food. Excellent customer service. Excellent value

Dont know what happened but today is the first time ive been here and received exactly what was ordered. The food was lovely and fresh and the staff very polite. Well done finally,! 👏🏽👏🏽👏🏽

Good for the price and food excellent.. What else can anyone add to this operation but to enjoy the taste of the chicken..

Sadly this KFC is not always up to par with the normal standard of the chain. There are many young kids that hang around outside in the park and the food is always cold

Food took quite a long time and recently my chicken has been dripping with oil at the bottom of buckets, not sure why this happens now. Chips are often disappointing too. However the burgers, boneless chicken and wings are always great.

Very average, food can be too greasy, but quick service with friendly staff.

Ordered a kfc, came to £37.45, when delivered, Order completely wrong, meal delivered was worth about £18, will not be using kfc again, thank you delveroo for refunding are meal

An average KFC that unfortunately seems to also operate as an after school club for kids. The place was full of school kids messing about, none of whom had actually purchased anything. The staff seem perfectly happy with this situation, but I'm not sure genuine customers liked it much.

Over run by 11 to 14s year olds? Loud, rude and throwing food,wipes and chips every where. Chicmen hot, chips had been there ages. Would travel further to a decent (hahaha) KFC. Even worse approaches the order counter to be told by a female staff member oh it’s card go away and use the display and pay then walked off with no explanation Extremely poor needs regional area manager to sort out the disaster here

Ordered through just eat tonight, it's been 2 hours since we placed the order. The app says the driver has now been at the restaurant waiting for the food for 45minutes. Have tried to call and the mobile number shown doesn't work, found a landline number and noone has answered. Absolutely horrific service. My partner has had to drive there to find out what is taking so long. Defeating the object of ordering food for delivery. Told him to cancel the order while he is there and we will be reordering from elsewhere.

Very poor service kept waiting for ages and items missing from my order and others. Avoid

Rubbish place been here a few times went there on the 22/04 ordered via the app said collection is before 10.30pm arrived at the front door to find it locked was knocking door not one member of the teenage staff would come to the door so ended up waiting in the drive through queue explained to the guy also asked for no Drumstick in the box when I got him there was no piece of chicken suspect because I asked not for a drum stick they decided not to give me any chicken the burger and the fries was stone cold on the five minute drive home so it went straight in the bin ended up putting in a complaint via KFC who have said there regional coach would be speaking to the branch manager won't returning back here as this this the 3rd issue I've had here. Badly run place to eat at 1*

Why is it when you use the drive through when you get home, what you have ordered and paid for, is not all there. This is not the first time this has happened and just makes me 😡😡

Joke of a place never have anything and customer service is appalling and that's without the dry chicken and forgetting stuff from your order after waiting 30 mins for apparent fast food

Had an Uber eats delivery from kfc Walsall wood yesterday, several things missing from my order, have been calling for 2 days now and left message for “Ross” on answer machine but no response. Poor customer service and on top of this the food I had was slapped together not to mention the pathetic amount of chips I had!!

Parked up waited 15 minutes for our food. Only to get home and been given a plain fillet burger even though I paid the £9 to get a tower burger box meal and my bf got a zinger when he asked for a fillet. Really really disappointed, we have a bit of a drive to get to this kfc so couldn't not return to send it back or have it changed. Paid £22 for this meal and highly wished we'd gone elsewhere. Highly advise to go to any other kfc and check your meal before you drive off

Very fast service and clean seating areas and polite staff

What can I say.... They had everything I asked for.... no issues really

Absolutely awful! 3 times I had to give my order then drove round and asked them to check again it was right. Some girl couldn’t be bothered at all. Took a treat back for my mum only to find half the order missing! Chicken was dark and dry and overheated and soggy chips. Avoid at all costs!

That many meals packed onto back wall. Delivery men keep pushing there mobile phones forward for there order. 3 items missing off my order when j got to my daughter's. Won't go to that one again. Nobody seemed to car. Machine to put your order in no was not printing. Our order was called but it wasn't ready.

Quick service, portions good very happy.

Passing by thought we would grab a bite to eat, chicken fillet burger was good, chicken popcorn was good, but the fries were hot but rather soggy, also had no hot drinks.

Kfc at walsall wood are really beyond a joke. Spent £40, I specifically called the store to ask for plain burgers. Waited 1 hour 10 minutes for delivery, guess what the burgers arrived not plain, which we couldn't eat. Staff are very inexperienced, do not listen to customers requirements. Called the store young boy answered who reckoned my order was dispatched within 1 minute but had no explanation why I waited over an hour for deliver which is only 2 miles away. Honestly won't be coming here again service and staff are just appalling. This isn't the first time either I've lost count but the kids like kfc 🙄 but that's it now

Got home and literally 6 items out of my order were missing 🤷🏽‍♀️ Wouldn’t bother with these again

I usually go to Tamworth KFC where the service is excellent. This place is something else. Having had poor experience on several occasions a while back, I thought things may have improved. Sadly not. Must be one of the worst KFC franchises in the Midlands. PS to add insult to injury, they only had a single breast portion of chicken at 7.0 pm on a Friday.

The Colonel would not be proud. I am a die hard KFC fan, name a place i've been to and i've had a KFC there.. this is by far the worst KFC i have ever been to in my 27 years of living. 11 Herbs and Spices.. Yes, that part you can't really get wrong, a bun for your burger, no chance, the sides that come with your box meal, forget it, way too much to ask for from this KFC. Save yourself the dissapointment and keep driving until you next see the Colonel's beautiful face.

A KFC experience with good service and food ready very quickly.

This place can't get an order correct and have an attitude when you tell them. I wouldn't recommend this place and will be telling everyone to avoid them.

Would give zero if I could. Been throwing up and got a painful stomach and explosive diarrhea since eating from here today. Food poisoning 😫

Horrendous place. Everytime.ive been. Wrong order, cold. Headsets not working so drive thru queue was huge. A pathetic toilet of a restaurant

Gave more attention to delivery drivers than people inside ordering. I waited 20 mins for my food, it took 15 mins before someone said to sort my order as I'd been waiting ages. I did get an apology.

Walked in Sunday to order a meal 15 minutes later we walked out after waiting by till for long enough to be ignored even if 1 member of team would of acknowledge our presence I would of waited I could see it was busy so just a "be with you has soon as possible" would of been enough but nothing

Gave me and my dad food poisoning grim place , grim staff

Don’t go here. I know a few people who have had food poisoning after eating the chicken due to it being undercooked. My mate and his old man came down with food poisoning after eating chicken fillets. Place needs to be shut down.