Masala Zone Soho in City of London, Westminster

Taking into consideration the price, then this place is not living up to the expectations. It's a really nice atmosphere and beautiful dining place, but the food is small and over priced. We were 3 persons and ordered the bare minimum, spending 120 pounds...! A garlic naan is 5 pounds! A cup of white basmati rice for 1 person as well 5 pounds! The curries were so small that we had to count (or separate in pieces) the meat within the curry, and 1 of those small curries is 20 pounds! 2 of us got a tiny ice-cream dessert. This seems to be a place purely for tourists.

Food and service are very good, but the prices have gone up sensibly, probably too much. The 25% discount on weekdays helps. The place may get quite noisy at times.

We had dinner last night at masala zone and it was fantastic. We were greeted by the general manager Cristo Who welcomed us with a warm smile. He really made our experience so enjoyable by giving us great suggestions. The food was over the top delicious and the atmosphere was equally as great. We cannot wait to go back. I would recommend it to everyone in London.

I originally went to Masala Covered Garden but had to change my location to Masala Soho due to an unfortunate interaction with a staff member at the first restaurant. The experience there was unpleasant as the staff member was disrespectful and made us feel unwelcome, even refusing to let us stay at our table. Thankfully, things turned around at Masala Soho. The food was absolutely delicious, and the staff were wonderful—very welcoming and professional. Despite the inconvenience, I’m glad we still got to enjoy the amazing food. I recommend Masala Soho for its excellent service and great dining experience!

We booked for 10 people for late October 2024 and overall enjoyed the food; found it tasty and reasonably priced. It's very busy, so it's kind of hard to hear each other around a round table. The service was mixed and a little confused in places. BUT I was horrified to realise that it took Masala Zone exactly two months from the booking to repay the £150 group booking deposit. We dined on the 24th October, and the funds were only returned on 23rd December. Despite us completing the booking and paying in full on the evening. This is a wholly unacceptable procedure, I don't mind paying reasonable deposits, but holding onto the funds for two months beyond the completing of the booking is disgusting.

I used to love visiting this place for the Vegan Thali. However, during my most recent visit, I noticed a reduction in portion size alongside an increase in price. While I wouldn't mind paying more for exceptional food, I found the Thali to be more homely and comforting rather than exceptional. It was nice, but it no longer felt like the standout experience I used to enjoy.

Food is so unique we went there twice! Service is top notch too

Absolutely Terrifying Experience – AVIOD AT ALL COSTS!! I rarely write reviews, but after my horrendous experience at Masala Zone Soho, I felt compelled to warn others. My family and I were visiting London and decided to dine at this so-called restaurant. We were excited about the experience, but what transpired was nothing short of a nightmare. After finishing our meal, which was mediocre at best, we were absolutely horrified to see multiple RATS scurrying across the walls and floors of the restaurant. Yes, you read that right – RATS! I managed to capture this on video, which I’m sure the management is hoping to forget. This was beyond unacceptable, and quite frankly, I’ve never been so disgusted in my life. When I flagged down the manager to express my shock and disgust, he was completely dismissive. There was no apology, no acknowledgment of the health hazards, no sense of urgency – just an attitude that seemed like "Oh well, deal with it." To make matters worse, they still had the audacity to bring us the bill to pay for the meal! This kind of behavior is completely unacceptable. A restaurant is supposed to provide a safe, clean environment, and what we encountered was a disgrace. I wouldn’t trust this place to feed anyone, let alone my family. If you value your health, do NOT step foot in this place. The lack of accountability and basic customer care is astonishing. I truly hope the owners take this seriously and do something about the state of their establishment. A public apology and refund are the very least they owe us. Until then, I strongly advise anyone considering this place to save themselves the trouble – and the risk – and look elsewhere.

Fuimos aquí antes de un espectáculo, no somos los más experimentados indios comedores, pero lo que tuvimos fue excelente. Los aperitivos eran sabrosos y todas las entradas eran geniales. A mi familia le gusta el pollo con mantequilla y dijeron que es lo mejor que han comido.

This is the best Indian food experience <3 , i noticed no one covered the food experience from an struggling point like me :p soo i”ll do that since i have *allergy* **Shoutout to ma allergies (nuts) squad.** note that I’m fine with food contamination I had such a great experience at masala ! As someone with nut allergies, I usually struggle to enjoy Indian food, but the staff here were amazing. They really understood my concerns and helped me find plenty of delicious dishes that were safe for me to eat. I have tried 65 chicken , veggies biriani , chicken mangalore, garlic chapati, lucknow dahi purl. Everything was so tasty! If you have nut allergies like me, I highly recommend checking this place out. You can enjoy the flavors of India without worrying.

Excellent culinary experience, as usual. I've been here before. I am wholeheartedly recommending it. Will return again. I wish they had opened a branch in Cambridge, too.

Delicious food, definitely recommended

A beautiful Indian restaurant. The staff are great and the atmosphere of the restaurant is beautiful

The atmosphere and service are commendable, but the food doesn't quite capture an authentic Indian taste. Despite requesting a spicier preparation to match traditional Indian flavors, the request was declined. Overall, the food is decent, but it lacks the essence of genuine Indian cuisine.

We loved the Indian restaurant in central London...in Soho. Good atmosphere and spectacular food. We paid 101 pounds between the 3 of us but it was more than deserved. We recommend the butter chicken thail...spectacular

The food is very good, the servers are welcoming while providing relevant advice. Everything takes place in a cozy atmosphere.

Good place in Central London to have Indian dishes. Also a convenient place to bring children as this restaurant has spacious seat arrangements.

Yummi food, good service and pleasant atmosphere

Not good if you have Coeliac disease. The online menu says every dish may contain. Gluten. They do not ensure no cross-contamination of any allergens.

A nice restaurant in Soho, always crowded and the food is moderately hot

One of the best restaurants in London, especially for Arabs

Over priced for the type of food and demand minimum 5% service charge. We got 3 different type of dishes from the menu and it all was same colour and taste alike

My wife and I dined here today (21.12.24) and had much higher expectations based on the positive reviews. We ordered a butter chicken thali and ragon josh curry. Much to our disappointment, the curries were bland, lacking in flavour and the portion sizes were very small. Given the steep prices I was expecting more for my money. The only positive thing I would say is that the food came reasonably fast and the waiting staff were helpful. There are much better options in London for authentic Indian food for a fraction of the cost and I suggest to anyone who is thinking about eating here to consider other places for a genuinely better experience. Do yourself a favour and don't get ripped off by eating at this restaurant.

Place too noisy excessive price for that only positive point the mango lassi

Super resto niveau plats Du choix Du goût Joli resto en soit mais bcp de monde donc bruyant Idéal pour changer des classiques Leurs cocktails sont super ! Test Antera Cosmopolitan une tuerie !

An evergreen! We cant withstand the urge to come back here! The starter assortment is first class! The curries absolutely delicious, the deserts outerworldly! Not many words needed: this is a "must go" for every of our trips! Service is awesome! Considerate, friendly, helful. We - once again - had an awesome time! Thank you!

The flower 🌺 moon Bhaji particularly brilliant!

Food was pretty good and not too expensive for the area. But the restaurant was less interesting than other branches. Drinks were very expensive.

I really enjoyed the place. Friendly staff, very quick service and amazing food.

The management are reluctant to respond to any complaints or even bother to reply. They try their best to portray Masala Zone as a Michelin starred restaurant when it is just a normal street eaterie. It needs to be avoided as there are plenty of better places in the vicinity. MASALA ZONE Soho is a complete RIP OFF!!! Only go there to waste your money. MASALA ZONE is a complete RIPOFF!! Still waiting for a response. Further to my earlier review, Masala Zone were quick to respond , requesting for more information and the receipt. I provided all the details straight away and they have completely ignored everything. Have not even bothered to acknowledge any thing. What a SHABBY way of treating their diners!! I recently went to Masala zone to celebrate my daughter's birthday, however it was a disappointing experience. The portions including the starters were horrendously small! The Punjabi samosa chaat was just a mini squashed samosa with a teaspoon of chutney and a teaspoon of yogurt which was hardly enough to even taste. All I tasted was 2 pieces of frozen potato in the samosa. The main dish of butter chicken came with only 5 pieces of chicken covered with sauce and the naan breads were tough and chewy all very pricy.The Hyderabad vegetable biryani had only half a slice of aubergine and half a boiled potato decorated with 3 rose petals. That is not a biryani ever worth having. The so called spiced guava juice was straight out of a carton with no hint of spice whatsoever. The lighting at the rear of the dining hall could be somewhat brighter. The toilets lacked toilet rolls and barely any liquid soap in the dispensers. It was certainly not worth the money that we spent!!

Every thing was perfect we all liked it.

One of the best and most delicious restaurants I have tasted in London.. Its only drawback is its price

Food, service, ambience and price was great. Will return.

Excellent Indian food. I go to masala zone a lot and it is consistently good quality food with very nice spicing levels. I read the other reviews about it being spicy. It's Indian food so if you don't want spice then go somewhere that serves bland food

The restaurant is excellent, the food is artistic, and the atmosphere is very beautiful. The tables are all next to each other. Some people may be annoyed, but in reality, it is worth it

Food is good, and the atmosphere is also good. Service is ok, would be much more appreciated if the waitress could share more about the dishes.

Delicious food, quick service and a pleasant vibe at the restaurant. The butter chicken was exceptionally good with balanced flavours, really recommend it! Overall great experience dining here.

One of best Indian restaurants in London

Prices have gone up massively, lamb rogan josh is not authentic tasted like a ready meal! Really nice starters and bites but mains are just too expensive. Shame as we have come here a lot over the years.

It is a little pricey but worth to go

Very touristy food and place. Many more Indian places in central london serve way better food. We went there as we wanted to try something different. Their Thalis are better than ala carte. Chicken dishes were fine too. Presentation of food and flavour wasn’t up to an Indian palette unfortunately.

Food is amazing.That says it all

Amazing food, great service and ambience

Fav was chicken biryani and samosa chaat. Paneer tikka was avg

I have eaten Indian food in many places but this was the worst. On the one hand, no special taste. At the end, they quietly added a service fee that they did not deserve. Generally speaking, this is the weakest point of the culinary program during the entire trip (and the price is one of the highest).

A seven dish mouth massacre. The dishes are simply spicy, without any genuine taste. Also the meat is rare in the dishes, you need to really look to find it amongst the rice/lentils/whatever. I would never repeat this experience as this was by far the worst indian food in my life. Also the bill was topped up with a 12,5% service charge which I had noticed only at home wondering why something so untasty was so expensive. Never coming back.

Acabo de cenar aquí hace treinta minutos. La comida era muy buena, pero el servicio patético y básicamente el personal desinteresado. Así que aquí va. Hicimos una reserva y llegamos aquí a las 9 : 30 para que te den una mesa bonita. Viene un tipo y le pregunto si habló en hindi a lo que él respondió que no. No hay problema. Sólo para oírlo hablar unos minutos después. No hay problema aquí también. La comida llega y es rápido y muy agradable. Mucho mejor que un montón de comida india disponible. Cuatro de cinco estrellas a la comida. Ahora derramo una pizca de curry en mi camisa. Le pregunto a la camarera si tiene algún cuenco para los dedos o toallitas húmedas y me dice que no. Vuelvo a preguntar que es un restaurante indio y seguro que tendrían algunas toallitas. No, no lo hace, lo dice de nuevo. No hay problema. Voy al inodoro para encontrar que la descarga no funciona (yo sí fui cuando vine y no estaba funcionando entonces y ahora es un inodoro sucio amarillo maloliente ) y por supuesto no hay pañuelos de papel en el inodoro o papel. Así que salí de allí con una mancha fea que se quedó. Pido el proyecto de ley y tiene un 12. Cargo discrecional del 5 %. Les pregunto si es necesario y ponen cara y dicen que sí. Pago la cuenta y me voy tranquilamente para no volver nunca más. Qué pena. La comida era muy agradable. Solo si la dirección contratara a algún buen personal y no a medias personas desinteresadas que no podrían molestarse y están muy lejos de la hostelería. Deberían venir a la India para aprender un par de cosas sobre lo que es la hospitalidad. Pero este es un restaurante indio en Londres. ¿Por qué les importaría.

Zoein isn't bad, frankly, but he doesn't get enough praise Expensive, of course And don't forget to ask them to remove the service fees from you

Después de mi revisión anterior sobre Masala zona Soho, les proporcioné toda la información necesaria como se solicitó hace unos 10 días. También se ha enviado otro recordatorio, pero se ha hecho caso omiso de él. Todavía no han respondido y ni siquiera se han molestado en acusar recibo alguno. ¡Qué manera tan desastrosa de tratar a sus comensales!

The restaurant is delicious and worth a try. I recommend it.

Very tasty food and very friendly service who gave us good advice. We really enjoyed our evening at Masala Zone. Any time!

I have dined at the Picadilly Circus branch before and decided to give this branch a try. Good service in general. Can be busy at dinners. The only thing I don’t like is the limited options of non-spicy dishes, even the side veggies are spicy, which my little one didn’t want.

Pedimos al chef la selección de aperitivos porque era mi primera vez en Londres y escuché que tenían muy buena comida india, así que quería probar una muestra de todo. Me decepcionó su comida. Todos los aperitivos eran demasiado dulces y todo estaba frito y rociado con salsa dulce. Odiamos desperdiciar comida, así que mi esposo se comió todo y se sintió muy enfermo después.

Très bonne surprise qui mérite plus que 4 sur 5 sur trip. La fraîcheur des matières premières est garantie. Nous recommandons

Consistently excellent food and service in a beautiful setting. Starters were excellent as were the Thali main courses, it is a real delight to eat here , highly recommended!

I was recommended this place by a friend and was disappointed. The reservation system was annoying, you can't just walk in. The menu was limited, the food was nice but overpriced and wasn't good value for money at all. I've been to a lot of Indian restaurants in the area and have to admit that it's not as good as others - don't follow the hype.

Staff were welcoming , polite and was served very quick

The best chiken baryani in London

Great location, some parking nearby too. Reserved seats online. Service was okay. 3 of us paid £60 each for dinner - mains, dessert and 2 non-alc drinks each .. there wasn’t a single dish between the 3 of us that I’d go back for and that price you’d expect every dish to be out of this world.

Great atmosphere, amazing food and good variety of dishes. Highly recommend 👌

Maybe not the best Indian food, but it's not bad. Lovely environment!

Food was delicious. Portions could be a little bigger!

Food was average, service was ok and atmosphere was good. Didn’t take pictures as it wasn’t all that to do so

Delicious experience here ! Very tasty, lost or flavoured food. I really appreciate the dinner, great service and warm welcome. The price is justified by the quality, which is not the same in other places in London. Thank you

One of my favourite places, love the butter chicken thali. Great place for a get together. Best to book in advance during busy times. Can easily get a table during the weekend.

Everything is good, flawless 👌🏽

The food was really good and so was the service. Would definitely recommend the Samosa Chat from this place for starters and Paneer for mains. If you're in the area this is worth visiting.

Unfortunately, did not enjoy. Was greatly disappointed, upset that I parted with my money for this. Would have enjoyed a curry from Tesco more. Not authentic at all, very little flavour and substance to the curry. Staff try but unf not attentive and seem young and confused.

A delicious Indian restaurant, but the food is all spicy My order was butter chicken, biryani and vegetable samosa Prices are high

This place has such an amazing atmosphere. We got 5 small plates and a naan and it was enough food for 3 people. Next time I come back I will definitely try their mains.

Delicious typical dishes. Warm welcome, finesse in the mouth as in the decoration and of course on the plate. 10/10

Food was nice and tast...portions are small. (Compared to your local Indian) but the taste is good.. expensive but you are paying for the location and the ambience

Good atmosphere and enjoyed the buttered chicken and garlic naan. Starters lamb sliders was amazing!

We have eaten at most of the Masala Zone restaurants, including those sadly now closed. However, this was our first visit to the Soho branch, and we were very impressed with all the savoury items we tried. The service was charming. The only downside was the small table, a common enough problem in London, but more of an issue when you are trying to squeeze a number of dishes into a restricted space.

Quite a decent restaurant at an amazing location. The staff is very friendly and they have plenty of indoor seating available.

Very friendly service. Everyone (there were five of us) really enjoyed the food.

The food was good, but portion was a bit small considering the price. My friend is allergic to peanuts and so he couldn’t east a lot of the dishes - they were also sold out of the fish curry he wanted. The rest of us ordered the thali- which was tasty but the portions felt small. We also ordered naan, mango lassis, and chai- all of which were good. Service was good & the atmosphere feels old school Indian. Overall decent

The food was amazing, I think ordering a couple plates to share is the best tactic if you are with a group. The butter chicken was so good just a little spicy. Super nice on the inside would go back 100%.

Absolutely impeccable service and food

I had dinner with a friend and the choices included some very good variations on Indian classics that I didn't recognise, but enjoyed.

Quality Indian restaurant in a nice neighborhood. The service is perfect, we only note the quantities are a little low compared to the price.

Stopped at Masala Zone while in Soho thinking this would be a good place for Chai and some small plates. Rather disappointing experience; - Masala Chai and Latte both came luke warm and had to be returned to be made again. Americano was ok. - Spicy fries obviously taken out of freezer and cooked too quickly. Some of them still cold inside and had to be sent back. - Samosa also similar problem; frozen not cooked long enough or properly and managers excuse was that the spices/chutney on the outside makes it cold and refused to do anything. Huge space with 3 tables during our short visit. Disappointing!

Frankly speaking, it is a delicious restaurant, and I thank the HASTON employee. I ordered wrongly and changed the order from the same restaurant. The restaurant is nice and the local one has increased the staff in the Soho branch.

I have eaten here twice in the last 2 weeks. I like a choice of food so as a lone diner I chose the Thali both times (butter chicken and prawn masai) which were delicious and filling. They vary the vegetable accompaniments so i did not have the same on each visit. The service was excellent and I was asked if I had any food allergies as soon as I sat down. I look forward to my next visit to sample the Rogan Josh thali!

Authentic Indian food! Slightly pricey, but worth it

In London, the Masala Zone is a must. This restaurant offers high quality dishes. The dishes are spicy and tasty…

We went here after we came to know that this restaurant is run by the same people who own Amaya and Veeraswamy. This is a much more relaxed setting and affordable version catering more comfort food. We ordered the Lucknow Dahi poori and the Veg Thali. Everything was very nice

Excellent service from Sai who explained certain aspects of a speciality dish in a friendly , professional way. Lamb rogan josh was superb. Really nice setting and great ambience, thoroughly enjoyed it and would be very happy to recommend

Food was delicious. We tried veg thali, gajar halwa and gol gappe. All 3 of them were outstanding. At the end masala chai made my day. Must visit place for Indian cuisine in London.

Nice ambience and the service was excellent. Lovely flavours with the food and moderately spiced.

Fantastic food and very tasty meal Excellent service

Delicious food, very nice restaurant, both the main course and the dessert were very well seasoned and had a delicious flavor

Decent food, good variety of options including meat and veg. Being in a very touristy location means it's very busy in the evenings, with a nice buzz about the place, but it does mean service is a little slow at times. Our waitress was excellent at looking after us and being attentive. It's quite pricey, as expected, but would recommend

Food is good but limited choices for vegetarians (for main course), service was but slow despite of having 15 people working and walking around

The food is frankly delicious, the service is very wonderful, and the workers, Muskan, Sassanso, Christo, and Stephanie, are all excellent in their dealings, and the staff in general are excellent, frankly.

Used to love going to their restaurants a few years ago. Unfortunately the quality isn’t as it used to. Visited yesterday and paid 50£ just for me for a mediocre meal

Brilliant service from Rodrigues And the food was outstanding

Très bon restaurant indien dans le quartier de soho. Vous pouvez y’aller les yeux fermés, nourriture excellente, personnel agréable et réactif. L’ambiance y est bonne et fashion. Prix malheureusement élevé mais dans les tarifs de Londres…

The mains were tasty, especially lamb dishes, but the starters are alright.

Really enjoyable and reasonable masala dosa at a convenient location in Soho. Worth a visit and I’d certainly return in the future.