McDonald's in South Norfolk

Poor attention to detail such as always forgetting cutlery so food is cold by the time you have waited at the counter! There needs to be a bell to get attention in the evenings!

Much improved experience, milkshake machine broken (of course) but otherwise service was rapid and friendly.

It's your usual Mcdonalds. We have used the drivethru on numerous occasions and staff are always polite and friendly. Just wish McDonald's would sort their app out as it keeps crashing

Take away order just jammed into bag, fries went upside down.

£100 fine for parking !!!!! If I could give 0 stars I would . I overstayed by 5 minutes in the car park and was sent a bill of 100 pounds for the privilege. On this occasion my daughter had an accident so we had to change her and she has adhd and didn't want to get changed.

Popped in here for breakfast. It’s not ideal if you’re in a long vehicle or HGV but I managed to turn and park on the entrance road. A bit of a wait for my order and one of the other customers waiting was given the wrong food and had to argue/prove it! Overall, room to improve but ok considering the price point. Handy location.

Really nice McDonald's. Food great, did well to serve fast in the busy environment and staff friendly. My only complaint, they could be checking empty tables and cleaning them more regularly

Clean and good fresh food mostly. As is in a service station before entering Norwich rimes can make it very busy to visit making some delays in food

Click and serve order including 2 x teas. Got up the road only to find no milk or sugar. Really poor service there guys.

They seem to have Sussed how to serve food hot… so, much better. Fries still taste like cardboard. Best fast food.

Almost classy inside, the remodel here looks good, large outside seating area. The food was quick and hot, and my order was correct. Very, very clean, inside and out, a very good example

Once ordered the sign above the collection point said my order was being prepared, along with two other orders in the que. After only a couple of minutes, the screen displayed that my order was now ready for collection. This was along with about twelve other orders. It then took possibly five minutes to collect as some òrders were very large, and deliveries seemed to take priority.

Regularly use this outlet, and standards are very high overall. I also found all the staff have been really helpful, especially when the app or screens have been playing up. It gets very busy at peak times due to its prime location and reasonably sized parking and drive-thru.

Basic McDonald's experience. You know what you are getting.

Visited today, ordered a McCrispy meal had to wait 5 plus minutes for it, burger was ok chips were not Hot I Asked why I had to wait as I did a drive through was told it's busy in the restaurant. Typical fast food for the masses.

I don't eat the food but my 10 year old does. The things we do for our kids.

We had to wait in bay for our order we parked up in carpark straight after getting order and it was stone cold this is 3rd visit and food being luke warm or cold. The burgers looked like they had been thrown together not very appetising we a long time before we go again

It's a MaccyD's, Nuff saud normally. But on my last visit they'd run out of soft drinks of all varieties, shakes for everyone cost a fortune...

Place was clean and tidy but had a long wait for food which was tepid at best when I finally received it. Young lad serving clearly couldn't be bothered. Just dumped the bag on the side, mumbled a number and walked off. Several people had to inquire which order number it was because absolutely nobody heard him. Like a lot of other McDonald's, not worth the money today.

We waited for 25 minutes for food from ordering. My wife asked for it to be chased twice. When my wife eventually bought it to our table, the hot food was no longer hot and the McFlurry was melting. My wife was losing patience by now and asked a member of staff to take the lot away and replace it. The young chap was very apologetic and duly took it away. Another ten minutes or so and the replacement came back but was short of one burger. As for the atmosphere - it’s a McDonald’s! I think I’ve probably said enough now.

Nice break after 2.5 hours driving, before final leg to seaside

Quick drop in after work, food and service were both brilliant, only downfall is that whoever packed my food banged the chips in the bag upside down.

Latte - cold Fries - cold Burger - cold Apple Pie - cold

Saturday evening. 9ish. Took 20 mins for 3 normal hamburgers, 3 milkshakes, all milkshakes had other flavours mixed in, half strawberry 1/2 banana, chocolate with a hint of strawberry, vanilla with a hint of strawberry. obviously staff messing about thinking it's funny. McDonald's is quickly going south. Noticed the service and quality is getting poor especially the Norwich and Lowestoft ones

Absolutely awful food came cold my friend bit into chicken nugget it was cold tbe coffee came cold the staff didnt really bother just changed it to be honest it seemed reheated Absolutely disgusting food cold we had a problem here a few weeks before with drive through the food served cold emailed the manager she never got back to us so going to head office and health aand safety

Food is good, however, they have repeatedly forgotton to deliver us items. Twice they have forgotton a burger, and the third time they forgot to give us 2 lots of fries. The fact that this is repeat issue is very aggravating and deters us from ordering McDonalds.

A burger in Norwich tastes the same as one from Norway.

We had breakfast for the first time here . Had been in for dinner on new year eve and was good. This time the only thing that could be better on our breakfast, was some of the items were too fried like the hashbrown and slices of bread and the black pudding was quite dry . Orange juice was amazing . Apart from that , service good , the girls were happily friendly 😊

Nothing fast about this place today

Never had a bad meal here.. One of the best McDonald's I've ever been too

Kieran front of house was very helpful and professional, many thanks

Waited over 20 minutes for food . Strange how their friends came in after us and served straight away?. When got our order after asking food was cold except chips and drinks cold too. More interested in chatting than working. Management needs sorting?

Busy. People queuing to enter the restaurant, no staff member assisting with door control.

Food was nice people were friendly

One of the better run McDonald's franchises, recommended.

Had to give 2 stars because I wanted kfc but I was going past McDonald's so

Everytime there is something missing from the order. Either they just can't read or are thick

Arrived here to have a quick dinner with my family. Food was ok but tables were very dirty, lots of rubbish on the floor around tables. Interesting that in this time 4 crew members just walked around and talked to each other.

Used the Drive thru! Chips where hot! Order was correct!

Perfect restaurant great food great service But watch your parking if you don't want a £100 fine.

How do you get a cold burger and hot chips in a fast food takeaway mr mcdonald

Car park full, pay machine not working so it invalidated my monopoly pieces (and I had to order again on another machine). No clean tables.

These guys always forget to add napkins in your take away bag…

Worst fast food experience ever. Had to wait a long time for orders. Food was cold and mediocre. Then copped a £60 parking fine for exceeding stay by a few minutes. Won't be back.

App did not work. Food from Drive Through had missing items and drinks also missing. Gluten free amounts to a dry beef patty and no bun. Terrible

Average quality food, unfortunately was given someone elses order at Drive-thru which obviously had to be swapped. For a change there were alot of staff, but no organisation at all - Mgt fault not general staff! Overall, it is McD, so can't really expect high standards, seeing as Quality is very low on their Menu!

As Mc Donald’s go it’s an ok one, normally very busy and staff seem friendly but rushed off there feet most of the time!!! toilets are clean and tidy most of the time but always feel like they need more staff at busy points in the day and evening

Missing half items ordered passed through different people phone calls nothing helped didn’t seem to care

Quick visit for lunch whilst in at a track day, usual experience with simple ordering, quick food delivery and the restaurant was clean with space to sit down. There was quite a queue to get in the car park.

Literally the worst McDonald's I've ever been to better off cooking at home or going to a shop

Great service,though got couple orders mixed or with missing items

Nice, clean, modern McDonald's with easy access from road, good parking and drive thru. You know what to expect but it's a decent one compared to some.

Food was cold and had the texture of cardboard and looked like it was sloped together. Discusting.

Busy but quick with fantastic staff polite and helpful.

Staff friendly. Food great. Parking charge after the fact not impressed.

Quite literally the worst experience I’ve ever had in McDonalds they incorrectly explain the meals and prices then try and confront you after the fact of them messing up on your order The staff were very impolite and aggressive towards me and triggered a reaction due too my condition when I had reacted I got smirks and dirty looks and was threatened too have the authorities called on me for a mistake that wasn’t of my own!

McDonald's innit. Apparently the burgers are now hotter, could have fooled me.🤣 And the drinks were short measure too

Long wait cold food uncaring staff .

Food fast and hot. Good. Service.

Lovely little Mcdonalds, very helpful staff indeed!

Understands the concept of fast food only waited a couple of minutes

The worst McDonald’s for delivery, if you order at the McDonalds granted it’s not drive through because they’ll mess that up as well. Honestly it’s ridiculous man 3 times in a row I’m getting home after a night out and ordering food and they’re not getting the order right or not including items I’ve payed for. Recommend if your eating in but never order and even on the drive through make sure you check what they’ve given you

I do not recommend this MacDonalds service was poor got my order there where Flies Behind The Counter and Even More In the restaurant setting area

Usual dried out junk food but convenient from time to time. Can't beat Wimpy!

Food edible but chips taste of cardboard, no service on the till, a guy asked a member of staff if someone could serve him and was told he wasn't able to and laughed... then said he would get someone.... about 15 minutes wait for food for it to be cold... 20 minutes wait for a small fries and salad... mental. Just absolute chaos

Disappointed at the driver thru - why do they make the coffees and place them aside while they are still cooking your order? Seemed like they say they fit neatly 5 mins. Surely they should make them just as the cooked order is completed? They'd be at their best and hot! Seen this done at two Drive Thru restaurants - bad practice. Disappointed! ☹️

Went there in heatwave, and the ac blasted. THANK YOU for that. Food is made on order and served hot. Friendly staff.

Very well presented polite English speaking staff

Wish we had a better experience. The menu was confusing. We were pointed to the 2nd window for our food and waiting way too long... just to get the wrong items. Then we were told they wouldn't fix our order, that we had to just drive through and buy it again; this time, we went inside, and the ordering process was a joke! The food tasted like cardboard, and no one who ate this order was satisfied. Disappointed. Won't return to a McDonald's ever again.

Food varies in quality and temperature nothing worse than warm burger and fries

Once again a mistake with the order. Also the burgers were thrown together!

Waited half hour with 7 people who ordered before us getting their food first with the order being wrong twice. For them to just say “I dont know what happened”

Quick service, no queues and fast payment thanks to app.

Worst McDonald’s in Norfolk Not always a happy service and often find lids not correctly placed on hot drinks presenting some real danger. The old lady cleaning the tables is a tad lazy and doesn’t do much.

Usually ok sometime have issues but generally good

The most welcoming of staff in all areas. Also it was spotlessly clean. Breakfast was delishiosus

Missing item’s multiple times on separate occasions on delivery and won’t even refund the full cost of the item

Food was hot service was excellent for disabled

Fast service & freindly staff as always

It's up there with most decent McDonalds.

Lovely clean place and the staff were very nice, checking that everything was okay with our order

I convinced my taxi driver to go Mcdonalds (£3 extra). We went to drive through to be told " We can't take Drive Thru orders at the moment." I think back to a simpler time where you could ask for food then hand over cash, those were the days!

Ordered one item and even that was wrong!

The good was great but the lady who served us was very rude, wasn’t a nice experience waiting for our food.

Food was as expected but half the restaurant shut off so couldn't get away from people & service was dreadfully slow

One of the better McDonald's food was hot and good staff

As you would expect from Mcd's but cleaner and smiling helpful staff. No vodaphone signal though

I think this is one of the best roadside McDonald's in the uk Prompt and diverse service with nice staff great atmosphere

The place is really good to visit with your friends. Nice experience.

Fast service, indoor and outdoor seating drive thru and a big carpark!

Nothing to complain. Usual good service. Being a vegetarian had to eat the same thing just like every time. Outside bins were overflowing is the only reason for leaving 4 star for atmosphere.

Staff friendly helpful and it's clean

Stopped ordering from the thickthorn store now. As everytime there has always been missing items when received, ranging from fries, burgers and drinks. Very poor service when you call or email them regarding the missing orders as they don't want to know.

Food cold after waiting 10 mins. Food on counter (left there whilst staff dealing with delivery drivers) when complained the manger shrugged his shoulders. Rude!⁰

Clicked and collected great service

Food delivered after ordering on McDonald’s app. Now decided to delete the app. Doesn’t work as 3 or my last 4 orders have had main items missing (all changed for and not refunded). Every time I call ‘Just eat’ get the blame for missing items, however they come sealed FROM McDONALD’s. McDonald’s is fine for a quick lunch/dinner. Don’t use the app. Missing items and never refunded. (‘Just eat’ also promised a refund within 15 days, 2 months ago)…. Very poor ⭐️

Always fast service and the food is reliably hot

Typical chain friendly staff served quickly

Not for the first time card payment via the self-serve terminals was not working, forcing us to the counter only to find that one of the two tills had gone faulty that morning.

Don't turn up around midnight, always an update or something going on so you have to wait 20 minutes just to place an order.