McDonald's in Rossendale

The frozen drinks machine is 'broken' every time we go for one.

Ordered 2 mcplant meals, received order, drove home to find a burger missing. The one remaining burger looked like it had been through the washing machine. Not impressed at all and there’s nobody to call to rectify the order.

What a refreshing change getting fast food! First time visiting this McDs when travelling through the area, on a Saturday lunch time. Modern feel, super clean, fresh tasty food and friendly staff. We ate it so fast I didn’t have time to take any photos. Would highly recommend and definitely visit again. Keep up the good work! Thank you

I'm there for the Caramel Frappé and nothing else, foods gone down hill at mc Donald's in general. The Frappé though, bliss 🤌

Sometimes you get good service, sometimes bad. They could at least put some effort into serving customers and not take the money and slam the windows closed. However, I have never had to wait over 5 minutes, which is proper fast food.

Waste bins overflowing, toilets disgraceful and tables not cleared with rubbish and food everywhere due to people not being able to put their food in the bins. Severely short staffed. Waited 20 minutes for food and the burgers were stone cold. I was with my 5 year old grandson and didn't want to disappoint him by leaving. I attempted to go to the counter to complain about the burgers being cold but there were that many people waiting at the tills I would have been stood there forever waiting to talk to someone. £42 not well spent.

Fast service, plus it had a busy drive-thru

Ok if ubout and about for a quick meal

Dreadful attitude. Ordered a smoothie for daughter with SEND - none in stock but wasn’t told by the drive through wasn’t given the drink. Came back to get it for her. Told none in stock. Food going cold in car.

I took my 3 year old son and his friends here for a birthday party, one of the managers was very rude to me and my son, My son dropped his chips on the floor and one of the managers gave me a dirty look I believe her name was Chloe she handed me the brush and told me to clean it up and told me to get my kid under control

This place is run perfectly by super models.

Not a fastfood experience, far too many delivery drivers getting orders before customers in store

Went through the drive through Meals were cold there was bits of plastic in the frappes not worth the money

Love this McDonald's restaurant.. staff always welcome and friendly with actual smiley faces and not miserable.. food always fresh and hot! Actually burnt myself on fries.. nice inside and clean with table service. Better than your usual McDonald's.

Very fast and efficient service, staff were very friendly. I had a McRib which tasted dreadful but that's nothing against the restaurant, that's down to whoever came uo with thr recipe. Good mcdonalds though 👍

Stale and inedible!! How are you still in operation as you clearly have no basic standards! Bought food in your drive through 30mins ago for it only to go in the bin. If I had the time, I would have thrown in back through your drive thru window 😡

You've given us stale chips and fish fillet you bunch on inbreds

As normal, happy cheerful staff, no issues with anything

Always there, fresh food, clean, great staff

Quality of food is starting to drift. Food presentation can be poor, drinks are often short measured and ice cream cones are a lottery on how little ice cream you get. Disappointing. Updated review 09/04/24 No real change to my original review. Getting a whole meal that is all fresh is very much a lottery, normally something is cold. It seems to have gone down since covid, and the increase in home deliveries has made things slower/worse. Can take or leave McD's. Updated review 09/06/24 Had one meal that everything was fresh, hot and the correct amount, thought I'd make the day! No different to most fast food places tbh. None seem to care anymore. Update 09/10/24 See recent meal I got. Superb presentation! quarter pounder falling apart and triple cooked chips. That's me done. Too many times being ripped off with food that's cold/thrown together, and generally no care. Poor McDonald's, very very poor.

Absolutely the worst McDonald's food I've ever had. £17 for 2 philly stack meals, everything was cold and the burgers were like rubber. The cheese was like melted plastic and the fries really chewy. Service was extremely slow. McDonald's used to be a treat but not any more.

The chips were hot the cup of tea was hot.but the cheese burger was cold.

Very long wait at drive through, then coffee was almost cold when finally got it. Have been before, usually ok, but can often be long waits.

The best mcdonalds in our area.

I work as Ubereats & Justeat delivery driver. Picking up orders from McDonald's Rawtenstall is a nightmare. Always running Late, 15, 20 minutes late is normal even if its not busy. The Manager should look into this matter as its very frustrating for delivery drivers. Picking up orders from Accrington McDonald's is alot easier & quicker. I hope my review brings some change in McDonald's Rawtenstall! 👍

Popped in for a pre school breakfast with grandchildren as I was visiting the area. Place very quiet with only a few diners at 7.45am but that is not a negative. Children enjoyed their porridge and were entertained by the raised seating area inside.

We have been to this particular outlet a few times It is very clean and the staff are super helpful The food came out hot and quickly This is certainly one of the best that we have been to

Not on for leaving bad reviews but Christ on a bike who’s taught these lot to build burgers? Every single time it looks like Harvey price has made it then thrown it at the wall, ketchup seeping out the wrapper, buns folded in half, half the patty missing. Service does not exist anymore these days. Ever since opening this particular McDonald’s has been a laughing stock, I personally know people who have worked there and been the manager and they will say the same thing. It’s really not rocket science is it.

Got to be the smallest muffin ever made 🤣🤣 I sent them an email no response terrible service worst McDonald’s in the world!!!!

Ordered online, for delivery item missing surprise surprise have to call uber no way of getting in contact with mcdonalds what a utter joke. I suspect missing items of orders is a scam to maximise profits avoid.

This McDonald's is very hit and miss when it comes to service, sometimes it's really busy but food seems to come quick and at other times it's dead and food takes ages. The last time I went the 2 lattes we ordered, 1 was hot and 1 stone cold so had to return 1 and get another, The time before on the way home late from a christening we went through the drive through, realised they had forgotten a wrap so went it to complain and got another wrap, arrived home with the food only to realise they'd also forgotten a double cheese burger too, I checked the receipt and I had paid for it, appalling they nearly forgot 2 items. Also what's Unbelievable is that McDonald's a place where you get families including babies and toddlers and it does not even have a baby changing facility, so I avoid this place at times having a baby in tow.

We nipped in for some coffees in the morning on the way to visit family. Service was very slow, took 20 mins to make 3 coffees! It wasn't even that busy either.

You know what you can rely on. Convenient and keep the kids happy

Only ever use drive through for a coffee or burgers for my kids. Most efficient McDonalds about. Rarely wait even though my order is always a fussy (no ketchup / completely plain) one. And food stays hot until home. In my been inside once and it was very clean and decent layout / seating.

Drive thru service was quick and the people were very kind and polite.

Found a fly in my Caramel Latte this morning when I took a sip!

Best McDonald’s I’ve been to… and I’ve been to a lot 👀

Service was so quick and food was nice and warm

Order was missing burgers , rang back & given a number to phone just eat ? , when McDonald's said they'd left the burgers out of the order , it's not just eats fault !! 4 Q McDonald's !!!!!!! , well would you believe it , it's happened again item missing , ring just eats again for refund when MC Donald's have incorrectly packed my order , you've taken my money again & not delivered again , so here goes another big "4Q" !!!!!!!!.

One of the best McDonald's restaurants that I have used.

Food was good and customer service was good too

Good efficient service and food.

Shocking... Big piece of plastic found in a S&E McMuffun this morning... miles away by the time I bit into it.

waited for hot chocolate for 30 minutes asked this man and he went in the back and he came out with other peoples food and blankly ignored us when we asked again

manger Kayleigh soaked my food and raised her voice at me and my friends because we ordered are food separate and threatened to ban us and didn’t give me my meal because she said she wasn’t serving us anymore terrible service need a new manager

I was dining in at MacDonalds rawtenstall and ordering food at breakfast for table service and ordering food at dinner for table service when the time went past 11 and as I ordered my seperate food for breakfast and dinner the shift manager Kaleigh got increasingly frustrated at having to deliver my food which I paid for to my table before asking me and my friends to leave as we are ordering our own food separately to be delivered to the table. When she delivered the last lot of food she changed the order from eat in to take out without my choice and attempt to make me and my friends leave before threating us with a ban and slamming my friends food on the table.

Missing items, wrong orders and cold food all the time, after meeting the unhelpful manager Kayleigh, the problem is quite clear in this place

Took the grandchildren for a treat everything was spot on.

Great place to grab a burger. Staff are super friendly and always helpful.

Absolutely shocking food stone cold on delivery from McDonald’s app with Uber eats 1.5 hours to arrive cost £31 in edible freezing cold no joy from McDonald’s or Uber eats shocking customer service !!

I have been to this McDonald's on several occasions, and nothing has changed. The Place still dirty service is slow, l believe this is due to the amount of delivery drivers that come in. This pushes walk in customs orders back, and l have witnessed very annoyed people making very negative comments.

Chloe who I think is the manager was very unpleasant towards me and my family, giving us rude looks and snappy answers when asked questions same with an employee named lily. They need to be fired ASAP!

Awful customer service. Missing food items from delivery order. This has happened so many times, always seem to forget to put food items in bag then blame it on Uber eats and just eat, when it’s McDonald’s fault! Quality of food isn’t that great, food is always soggy and cold.

Avoid. Food often under cooked and the red haired assistant manager this morning refused to get me her manager (Fri 24th May 24) then argued the food was cooked when it was literally cold. Breakfast muffin looked like it had been kicked around the kitchen before wrapping. The red haired rude and nasty individual who antagonised and argued her food was cooked as it had been in the oven for required amount of time was nasty, clearly has no experience in management and seemed to enjoy showing her staff how she was speaking to me. Disgusting cold food and cold attitude from staff who you'd hope would help. Taking your money. Rushing the cooking then refusing to accept your complaint of cold food. The moment you get upset or show any anger it's an excuse to pull the don't speak to me like that. Then refuse to speak to you. And this was on the drive thru. Literally handed me undercooked food that was inedible. Seriously bad .

Thought The Staff where Really Helpful And Hardworking 🤟 Everything Seemed Clean And Tidy And Didn't Wait Long

Cheap and cheerful but with their recent price hike only use it as a last resort.

App and Google maps states 24h opening times. Arrived at 11:25, began placing order on the app and cones went out across the drive through before I could order. Update closing time of restaurant to reflect reality please.

Ignorant awful cheap dried food fridge dried out food

Unusually hot food as most other sites are lukewarm only spoilt by a pigeon walking round the site, please replace the automatic doors with manual ones.

This place needs closing !!! We turned up at 1-30 am after a gig, one car in front of us waited 10 minutes for him to be served. The guy on speaker order We couldn't understand a bloody word he was saying!! Finally the guy in front left. 2 cars behind us now. They brought 2 drinks after 10 minutes which were not ours! Another 15 minutes finally got the food! Served by a total miserable teenager! There was no salad on the veggie wrap! Absolutely disgusting service ! God knows how they cope at busy times!!! And my chicken burger was cold!

Food isn't always hot mostly warm ...60%of the time ice cream, milkshake, or frap machine isn't working .....at peak times you can end up waiting a while to get your full order the longer you wait the more likely your arder is going to be wrong

The managers CHOLE the CLOWN who is also a LIAR as HE likes to claim HE is the owner of this particular branch but the paperwork shows otherwise abit deluded in my opinion to say the least n Keyligh ( not referring to her physical features but was being hypothetical, i honestly dont think u have a big nose at all but unfortunately chole thinks so keeps going on and on about it .. but who is she to judge think she has alot more to worry about than yourself if im being honest, but is only my humble opinion) are an absolute joke have no customer service skills nor any manners no idea how they became managers ?????? Well think i might know how but thats for another day. Just do what we pay you to do and make the food how hard can it be surely not that hard if u got a brain cell that's working. 🤔 hope the feedback is taken on board and and implemented for a better customer service experience and I've not just wasted 4 minsof my life for nothing. Kind regards ✨️

What an Absolutely disgusting experience even worser due to a manager called ELEANOR can only assume as to why she acted the way she did. Waited 20mins for my food after it had gone to collect and disappeared off the screen (seems like a very regular occurance at this brance) many customers after me came and went , After enquiring about my order to a so called manager ginger hair IMMATURE little girl called ELEANOR who has no communication skills and lacks every other skill possible to be a manger (no idea how she got a manger role can only assume must be a shortage of workers or she wasn't hired due to her merits and that definitely shows) told me I had to keep waiting ??? After telling her I had waited 20 mins and customers had come and gone after me she replied like a robot without any emotions or facial expressions whatsoever( however in fairness it could of been due to the layers of makeup glued to her skin like a leach stuck to its prey refusing to budge) that I had to keep waiting in a very rude manner. I finally got my food I checked the time stamp to see how long it had been ready which showed 18.00 about 30 mins ago, after pointing this out to the so called manager ELEANOR who showed via her demina and attitude she was displaying that she didn't really want to be there and was not bothered which isnt professional at all ( if you dont want to be there and it shows clear as daylight through your behaviour, attitude and actions then why not find another job instead of belittling peope enjoy life, live a little and allow someone else who is qualified and willing to do so instead) she was not at all concerned about how long the food was ready or if it was cold but more concerned about me zipping my bag properly even though i had done so but was not to her liking very petty and immature behaviour. She didn't seem that concered about all the others before myself that didn't even bother hence i feel she was discriminating against myself( can only assume cause I enquired about my food which was probably something she hadn't encountered previously and never knew how to deal with the situation). To the extent that she followeded me out the shop in a very IMMATURE , aggressive and confrontational manner and kept chasing me like a bully in a playground which just escalated the situation even more, again clearly showing no relevant experience in life to hold such a post cause actions like this just add fuel to the fire no idea what outcome she was looking for for but my procative behaviour all over not zipping up a bag to HER satisfactory standards shocking. Honestly think the owners of this franchise need to train their staff to treat all their customers equally regardless of who they are as it seems to be an ongoing issue in this particular branch, where employees seem to think they can treat a select few of their customers as they wish absolutely disgusting to say the least.

Food was cold, some items were missing

Miserable staff and always get the order wrong and the customer service is poor

Very polite staff! Decent quality of food and quick order through the drive thru

Clean and tidy. Food fast and hot

I had to send food back twice, it was cold, the server maximus was very helpful thank you

A '24 hour' fast food place that seems to be closed for about 16 hours every day

Macdonald's. No atmosphere. Pictured play area is closed since COVID. I placed my drive thru order at the microphone and by the time I'd made It round to the pay window. They added everyone else's order on to mine. I paid for my coffee and cheeseburger and when I got to the collection window, there was a new guy doing his best whilst being barked at by some sergeant major supervisor. I was handed my brew and sent to the next window by the trainee on the instructions of miss trunchbull. Half an hour later somebody opened the window and a lady asked why I was waiting there. I said I just wanted my cheeseburger. She ran off and after a while the trainee from before was sent like a lamb to the slaughter To see me. He presented me with the saddest, coldest, least appetising cheeseburger you've ever seen, not even in a bag, just thrust at me. By this time the coffee id bought to go with the limp anaemic burger was stone cold too. I got in touch with customer services after going round in circles with the AI help-bot for must of a day and a helpful service agent offered me two complimentary meals. I was sent "two " vouchers by email. When I came to redeem my vouchers, only one of them was valid. If you have a problem with Macdonald's complain. Inundate then with complaints, complain until they give you the keys to the safe. It's the only way they'll learn

Appalling customer service experience from manager. Went through Drive-Thru, smallish order, parked up. opened up food, noticed large banana milkshake ordered was actually a medium vanilla. It was also very watery and not cold. Nipped in to counter with it for an exchange, only to be questioned for receipt with a glare by the staff member. Received the new one, with no hint of apology or acknowledgement of error. Walked back to car only to find same error again, returned to restaurant again to find who i assume is the manager (may be wrong) stood at the door like a bouncer. Having informed her of the issue, proceeded to again demand the receipt and lecture me about my 'opportunities' to check my order in the drive-thru, forgetting the second exchange was at the counter. The two times to get my order correct in the first place lost on her. Then advising it it maybe the banana syrup machines fault and she would check it, all the while having me standing outside on the restaurant doorstep. Again no hint of acknowledge of error, just another bolshy, combative customer's fault. I left her stood at the door, having given up. wow, never seen or experienced this before in a macs...a wide berth for this place in future. Zero *

Very vibrant busy franchise with deliveries, people ordering and being delivered to their cars. Overall good experience

First time in the maccies intresting seating arrangement in side food was fresh and hot wasnt waiting long

food was cold, mcflurry was fully melted drink was warm, watered down due to the ice and didn't receive my pineapple stick (once again)

Nothing special but good can be pretty pricey

24hr shop but Came here at 0012 JUST NOW to be told they aren’t taking any orders and it’s closed for everyone at the minute because staff are having a break and that’s ‘just the way it is’ Poor management, shocking customer service. All recorded on dashcam expect a formal complaint.

last time i went my happy meal toy was ripped and today i didnt get a toy this was a really depressing moment and you made me cry i think your service is very bad

Decent Macdonalds and very good staff. Good spot on

24 hours but doesn’t open until 6am. Doesn’t sound like 24 hours to me.

I placed an order on the McDonald’s app, but upon arriving at the restaurant, I found it closed. When I called, they explained they were updating the system and would reopen in 30 minutes. My reason for leaving this review is that such closures seem to happen frequently at night with various excuses. The drive-through is blocked, lights are off, giving the impression they might not want customers at night, perhaps even sleeping in the back. Additionally, they often claim to be out of food and display a consistently poor attitude. There's a concern about the hygiene practices of the staff, as it appears they might neglect washing their backside. This aspect contributes to an overall dissatisfaction with the cleanliness standards at the establishment. I observed staff members at night who seem to defy the expectation that women don't have chin hair. Encountering individuals with such facial hair, reminiscent of the Grinch, adds to the peculiar and off-putting experiences during my visits.

Last order made here was pretty horrendous.... Mcflurry was just liquid (as drinks and ice-cream appear to sit on the counter for 5-10mins whilst food is made) and completely the wrong size and counter service can take a long while (whilst drive through appears to be prioritised)

Food was cold sent back to be given cold food a second time

Very nice and clean .modern building, Recommended .....

Come here about once a year and always perplexed as to why we bother. It never gets any better but the grandkids love it!

Popped in for food after a 4.5 hour long drive. The place was extremely busy, which I assume is normal for the location (Im not from the area). Food was as expected and heated well. Clean and tidy, staff were friendly. I couldn't really find fault.

Bacon sandwich. Awful. Soggy bread. Under cooked bacon. Extremely dear for the size and quality.

Easy to find and parking spaces

Usual stuff from MacDonalds, The order point was not working or the receipts after purchase. Food was as expected.

Slow service everytime I've visited.. When sitting in with my children the staff walking round do nothing but complain and some even swear!

What can you say about a McDonald's well it's clean and table service was good.

Just another McD,s well could honestly say one of the best kept clean and tidy, staff are perlite an friendly but no very nice place pleasant stay,

Always spills my coffee on delivery and because I complained they banned me from having a delivery

I should have given a review a long time ago but today was the final straw. This must be the 5th time AT LEAST that this branch has got an order wrong. The incompetent staff honestly haven’t got a clue and the customer service is a disgrace! I had to back yet again and this time I asked at the first window for a free item the same as the item that was missing off the order. The girl at the window said this wasn’t an issue and then at the next window they refused to give the free item. Absolute joke of a place and to be fair to McDonald’s whatever people’s opinions are of the food this has absolutely nothing to do with the taste or quality of the food it’s the horrendous service you receive time after time at this branch. If you really want a McDonald’s drive 2 miles and go to the Rising Bridge branch as the service there is 1st class every time

Wish all McDonald’s tasted as good as it does from this store, food is always spot on and the staff are the nicest I’ve come across 👌

Staff lovely food come fast piping hot play area for the kids a bonus

Had a double quarter pounder and cheese meal. I always do as I am a man of refined tastes and epicurean desires. One star removed for service as one time a lass dropped my diet coke into my lap when going through the drive thru. How we laughed

We went in for a coffee which was very good.

Was expecting Ronald hoping he will stop hidin away from me

It a typical Maccies, can't complain but it's never going to blow you away.

Does not accept student or military IDs which is the only branch I've seen with this policy. Medium fries arrived half empty which is disappointing, the food was hot though which good.