McDonald's in Chelmsford

Ordered a share box that come with condiments (sauces) only for it to be delivered with not a single one out of 4. This McDonald's has been shight for some time now it's a joke. The most easiest job on this planet and they can never f get it right.

Awful food,,, wait ages... when are people going to stop eating at this place. Last time ever eating mcds for me

Good McDonald's, but it's amazing that every customer must bring at least 2 cars for lunch. They need to find out who is using their car park, as it's hard for their own customers to park!

Early start drive through he asked at the window what do you want ! Rude and not paying attention missed two items from my order had to take a second payment for them . Got to second window asked the next guy are the two extra items in the bag he said yes and when I got back one was missing . Mac Donald’s you are now officially the worst at what you invented ! Well done .

Live locally in Chelsmford and this place has really gone down since it opened. I’m not one of those people that complain if they leave pickles in the burger if I asked for them out or get upset when the milkshakes/ice cream machines aren’t working; but the general service both ok the food side and the customer service side is just terrible. I’ve used it many times coming home from work and I understand you’re getting what you pay for being it is McDonald’s (cheap, fast food) but the amount of times the person over the headset has got my order wrong is just ridiculous. Wrong burgers, no fries, wrong drink, trying to get me to pay for an order that wasn’t mine, the list is extensive. I can only assume that this place has been bought by a 3rd party franchise owner and this person just couldn’t care less about this location. Would try the McDonald’s closer to beaulie park if it’s on your way, don’t expect much from this place, and that’s harsh considering it’s McDonald’s.

Decided to eat in because it's always better. But it definitely wasn't. Stone cold burgers fries missing flat drinks that tasted of nail Polish remover. All the staff looked miserable. Never had a bad McDonald's until today.

Had to go back as forgot items in my order and chips where terrible

The slowest fast food restaurant. Waited 25 mins for order and it took 3 different staff members before I received my order, obviously deliveroo get priority 🙄

So I ordered food from here last night at 9pm the order didn't arrive until 10. I ordered 1 big tasty meal with bacon 1 big mac 1 happy meal for my child all as well as a chicken share box with some free nuggets that came with the order. The fries were stone cold, the burgers were horrific, and the drinks were spilt in the separate bag the next day [today]. I am now suffering from diarrhoea. Inexcusable.

There is a big seating area upstairs with sofa's. Great stuff.

Standard McDonald's great for a fast food fix

Order through Deliverroo. Food was freezing cold. Called up Chelmsford Westway Mcdonalds. The manager was very rude. She said she refused to send us new food and refund us. She blamed the driver. Took driver 5 mins to get to us. She said that the food couldn't be cold from them.

massive thank you to the lovely red head girl in the drive through - so so so lovely and had the most genuine apology when we had to park up. I don't know her name but I hope this gets back to her - merry Christmas to you too :)

This store is one of the best McDonald's I have ever seen! Always clean and fast food provided. I have seen their customer service is one of the best 👌 On the day off normally o go with the family and best calm place to spend upstairs, it's huge space there and quiet environment! Definitely recommend you to ahbe a look!

Hash brown inedible and freezing mc muffin and cold coffee

Great service good food ,very clean site with large carpark

Food arrived cold, following the driver's journey on the app he was going the scenic route along the A12 which he had no business driving along. There is a much quicker route through town. Driver couldn't find the address, claimed he phoned but I had no missed calls. He accused me of using the wrong number. Won't bother ordering again

Terrible order and food stone cold. Lettuce old and brown. I have a picture if I can send it.

Terrible service my delivery time was changed numerous times even called the store to see what was going on when it arrived food was so cold not fit to eat

delivery time changed numerous times food was cold when arrived

Ordered 5 chicken selects meal opened it after drive through and it was cheap nuggets

Delivery time kept getting later and later and food was lukewarm when it arrived. Not impressed.

Order was someone else’s and was stone cold

big mac chips and wrap missing

came on motorbike and all my drinks had leaked and stone cold

Yet again another disappointment, food shows up stone dead cold, I would refuse to give it to the foxes outside it was that cold

Unreliable delivery service, missing items. Restaurant has low quality control (even for McD), burgers are often messy and it's not a good experience. Not recommended.

Worsest service ever they had in 4 years not one order right

was pretty near stone cold when arrived, fries were all soggy

Every thing is stong cold and u off 4 pounds back i spent 20 pounds on food thats all blood cold what a joke....evenn the hot apple pies are colder than the coke......

Driver was rigging the tracking, delivery time kept change stone cold food, half filled melted mcflurry not good.

Waite not to long even for Christmas, need to check order as ours was wrong but food acceptable standard

Order correct and quite quick delivery time! Still hot when it arrived!

completely cold on arrival and took ages for delivery

Food was on time! Not hot but not cold, warm enough to eat. Gutted that they forgot the fruit bag though

Order was not delivered!!! Appalling service

there was onion in my burger, I asked for a burger with no onion and no pickles

photo one is what they tempt you with. The other two photos are the reality. I should report them to advertising standards. Sold a pup , misleading not even close. I would even go as far as to say a right pxxs take a liberty Just plain wrong, you should get what is advertised, not something that bares no resemblance .

It shouldn't take 1hr15mins to get 3 items of food from McDonald's that is a 4minute drive away. It was not the couriers fault as he was at the restaurant waiting for a while. McDonald's need to get their act together as the food was cold when it arrived

Great delivery and food was lovely, better still my coffee was intact didn’t spill a drop 👍🏻

delivery time kept changing ending up arriving over an hour later, food was cold . disappointing.

always the same thing..food comes cold and we paying for it and to be delivered ..this mc donalds is getting ridiculous

It's a McDonalds. Service is prompt and friendly. They got the order correct, and in good time. A solid win!

very fast delivery and friendly delivery driver , got very happy kids :)

It’s McDonald’s- what do you want from me? Prices are going mad though….Ronald, hear my prayer….lower the price.

The food that’s been delivered isn’t what I ordered I’ve not got the 2 large hash browns and I’m missing a sausage and egg mc muffin.

Hot food delivery on time all was great thanks

Fine for a MacDonalds if you travel by car, but if you cycle the lockup is the smoking area. Seating was limited inside, with the cars outside wasn't something we fancied. Just meh.

I have written in my delivery notes to call my mobile when the delivery arrives. My home is difficult to find and the delivery drivers continuously disturb my neighbours because they do not read my notes. Please train your drivers.

I didn’t receive my order so I can’t write anything positive about this

half a milkshake for a kids meal and was all fairly cold

Good space for parking and seating

Went for a McDonald's breakfast last Friday,via drive through. Had lovely chat with staff, but disappointed with my cappuccino as it was a little on the warm side not hot enough. Sausage and egg mcmuffin was worth it though.

the food was not cooked and gave me food poisoning. service was horrible had two employees make fun of my lazy eye and were rude to my 5 year old boy and shouted racial slurs at him. in the restraunt people were fighting and were racist to my son

This restaurant is closing for a couple of weeks for an upgrade re-opens 5th May, (try to make earlier)???. Saturday 7th may, thank god this place has re-opened, i missed the good atmosphere, great food and coffee, there appears to be new staff, they still look young enough to be at school but they are very polite and helpful asking do i need anything else etc. I like the new changes keep up the good work see you in the week. Back for breakfast cooked to perfection as usual. 27.11.2022 It pains me to say this restaurant is going down hill, today I waited 25 minutes for a black coffee and mini waffles to be delivered to the table when it arrived the waffles were cold, so I had to wait 10 minutes for more, this place is operated using kids with no apparent interest in working or being helpful. One of the girls knocked a cup of coffee on the floor, the lid didn't come off so she picked it up and put it with the other coffees for someone to have, this kind of practice must never happen again, come on management please get it sorted.

Food stone cold when it arrived. Fries half filled. Food squashed. So disappointing when you order as a weekend treat for a family of 6. Complete waste of money.

The food was very good and no mistakes I’m proud off mc they have been great so far keep it up girl

So kind and positive and polite handed over with care and overall respectfuln

Very disappointed this vist picture nothing like food several ingredients missing

Rude staff had food missing from order Staff need to re train for custmoer service

I had a McChicken Sandwich Burger. There was hardly any lettuce in it, but I had to pick it all out because it was limp and turning brown. Definitely past it's best. Everything else was ok though.

It was absolutely cold and it came from five minutes away very disappointing

we did not receive half of our order and it was so late

Food was cold by the time it arrived

What do you expect, lives up to expectations

Says open 24/7 - is not open 24/7 (drive through is 24/7), would not make an exception for a single drink. Charge a 50p extra on large latte’s etc. for the large meal - do not give you the option to have a regular one for the base price of the meal. Employees not taking any ownership or using common sense - because they “don’t make the rules”. Trash.

all of the mcflurrys where melted, mcrib was stone cold and the chips where cold and like cardboard!!!

I won't be ordering through here anymore

Ample parking and a drive thru. Busy on weekends.

the burgers have had hardly any sauce on them, the two hamburgers suppose to have extra pickle and extra onion... instead it had half the amount for some reason.

Excellent service , hot food , lovely and early many thanks

Food was cold , wasn’t packaged properly and my whole drink was spilt and the driver didn’t care

mcrib was rough dry and all the bbq sauce was in the box with the onions

no dips for selects meant to be 6

waited ages time kept changing.there not even 5 mins from my house and whole order turns up stone cold what joke

All food cold, taken over 2 hours

Food turned up soaked in coke with items missing and cold

food was cold again won't be ordering from here again

All food stone cold waiting time well over an hour not good enough

8 times out of 10 they will get your drive through order wrong.. always check before you drive away!

Food arrived fairly quickly, burgers were nice but fries were lukewarm

Mcdonald's keep putting up the delivery time but delivery driver friendly

Very fresh food, and quick delivery.

Ordered a Philly cheese steak and stated 4 times, no pickles. Received burger and it's just a cheese burger... Completely plain...

all the juice was spilled and there is a missing burger!!!!!!

Can't go wrong with a McDonald's and this one did the job well enough so a good review is what it gets.

My order was 2 hours late. The food was stone cold and the Icecream and milkshake were melted and completely runny. I would like a full refund.

Ordered 5 selects, only got 3, epic fail!!!

We never received our order so no food no compensation or refund, the hotel reception confirmed that no one came up with a delivery, so left hungry and out of pocket and the online customer service said there was nothing they can do… absolute joke!

Waited over an hour for food. When it arrived it was cold and our ice creams melted!

I never received my order and received no help when I phoned in to say that

It's not the best for food but the service and staff are very good.

i was expecting 6 something back in my account

took ages kept saying was preparing so didn't think was coming so ordered elsewhere then had cancel it.then turns up cold

Food was late wrong order received just eat wouldn’t give me my money back

Majority of the time it is so poor

Some of the things I ordered was changed to something I didn’t want to

The burgers we’re missing one load of fries and no dippers

My food was wet and my chips was covered in coke so was my milkshake burgers

Cold food missing item totally unacceptable services