Mcdonald's in Arun

Always quick friendly efficient service, cleaned constantly, and food nice and tasty.

Today is the 4th time that they missed an item/ items. I use drive through almost all the time, service is getting really bad today they missed 2 large chips and 1 med which came with the meals. We even asked is everything in the bag as we ordered 3 meals and 1 happy meal staff replied yes everything is in the bags. When we got home 3 chips were missing and we had to travel back to get the chips. Not happy.

Waited 30 minutes for a single wrap meal and mini mcflurry at 10pm. staff were stood around chatting. food arrived stone-cold and flurry melted. definitely worst store I’ve been to.

Waited 20 minutes for one meal at 10pm when it was quiet as can be. Staff didn’t care and just stood chatting and food was stone cold. Overall just an awful McDonald’s

I'm disgusted with the food l received it was cold no dips ,it was a big order l had my son and young family down, it was so embarrassing as it was a treat for them, lve tryed to get through to McDonald's, but seem to pass it to delivery urber eats , who don't want to know!! But our food was cold lm so disgusted with McDonald's !!!!

Great fresh food but 50 minute wait and very frustrated in the drive through queue, (only about 10 cars ahead of me) defo not fast food! Workers all amazing and food was great when we finally got it

Was served by “Molly” last night via the drive through. What a delightful young person : excellent communication and polite service. So refreshing and it was definitely “Service with a smile” : thank you so much! Please extend my thanks to her. 👏👏👏

I travel nationwide for work. Got to be the dullest slowest service I have ever received and that's saying something. No get up and go all dragging there knuckles looking utterly miserable. Avoid unless u have all day to wait for your order, 15 minutes wait for a coffee just me and one other guy!!!

Stopped by McDonald’s the other day. The wait was kinda long, which was a bummer. Finally got my food, but when I checked the bag, there were no sauces at all. Not cool. The food was alright, but the wait and missing sauces were a letdown.

Why display orders ready 5 minutes before actually being ready ??

I suffered 5 weeks food poisoning after eating chicken burger and fish burger it could have killed me . Funny how every tim e you put a review on they get someone to put a good one shame ... it's a disgrace they didn't even hold their hands up to it..

A year ago, my experiences with McDonald’s were far from ideal—missing items and incomplete orders left me frustrated more often than not. However, I’m thrilled to say that things have changed for the better! The service now is excellent: the staff are friendly and attentive, orders are prepared quickly, and, most importantly, everything is exactly as requested. This turnaround has completely restored my trust in the brand. It’s refreshing to see a company actively improve its service quality. Great job, McDonald’s! Keep up the fantastic work!

Busy, few staff. Still managing well.

I needed the loo, don't eat in there, can you trust something so cheap, cooked by someone on minimum wage.

Never take time to do a review but Bognor Regis McDonald’s customer service is absolutely appalling. No customer skills whatsoever. Ordered 4 small items, only one other car was ordering when I arrived at the drive through and it was quiet. Was asked to park up and waited 15 minutes before having to drive back through to ask for a refund while everyone else around me was getting food taken to their car! Not once did I get an apology for the poor service and was smirked at when asking for one!! Mega rude staff who obviously all muck about like kids when it’s quiet and can’t even get a small order right when a few cars come through. Will not be returning. Foods rubbish there anyway!

Ordered a pick up had to wait 5 minutes and they forgot a quarter pounder

Coke tasted more like Pepsi or a caugh syrup but the rest was okay.

The usual maccys fare always good.

Service was really bad. Was waiting over 30 minutes for a happy meal, chicken nugget meal and a big mac meal. Most staff were just stood around not doing much.

This is the biggest and busiest MDs I've been to, but it was okay. Can't really rate it as they are all similar and have good days and poor days!!

Waited for ages for a stone cold MC rib!

We had to wait over 30 minutes for our food even though the board said it was ready to collect. Very bad service.

Good service and the best Latte and cappuccino Coffee. 👍

Good mc'D's good service nice and clean with good food. Recommended.

Drive through took ages had to park up

Food ok, sometimes good other times ok, depending on busy or not.

Drive through seems to be broken. Keep getting sent to the parking lot and asked to wait for my food. This can take quite a while at times, 10+min every now and then. Not good. 2 out of 10 times they forgot part of my order, on paper I guess this is good?? Check your order before you drive away. They do sort you out quick at least.

My self and my grandson visited at teatime so fairly busy. We decided to eat in whilst watching the traffic from upstairs. My only issue was they were trying to paint around the windows, should this be done whilst people are eating!

I ordered via the in store screens, and although my order was simple, I along with everyone else waited over 15 minutes for their food. The staff did apologise, but this is not fast food.

Clean,friendly staff, food good best Mc D around area

Something needs to be done with this branch. They always geting your takeaway orders wrong, pretty much every time you have items missing. Be aware people dont even try to use delivery service as it’s the same story. You will stay without your brekfast…

Please stop sending orders without the dip sauces.

Food is cold also egg crusts in muffin

Half of my drink was spilled in the bag

driver was excellent timing. But almost half my food was missing! from a £60+ order McDonald's service is rubbish.

As usual, missing dips. They literally can’t get anything right at Bognor macdonalds

Lovely driver always polite and helpful

never arrived after 2 hours wait. impossible to get hold of the restaurant. total joke

On holiday, went for a late night snack, came back to the hotel and then main aspect of the meal, missing! £8 for chips and a drink....

Guys... Absolutely terrible.... You may as well close the drive Thur... You never have the food ready to serve, we always have to go and wait in the car park.... And the orders are wrong a fair bit of the time!! Missing food, or the wrong food. Bognor McDonald's should be avoided, they honestly have know idea how to run the place. Staff attitudes aren't great, always made to feel it's somehow our fault that the staff have got our orders wrong! by the time the correct food has been sent out the other food is cold. Sort it out You sell burgers and chips...

Arrived after 2 changes to the delivery time, very late , driver was tracked going the opposite direction to us and then arrived an hour after we ordered stone cold.

Every time we order food it always comes cold , times of delivery kept changing, not impressed at all

I was given the completly wrong order and the app wasn't keeping me updated with my order

Food wasn't very hot and the sauces we ordered weren't included. I was a bit disappointed to be honest.

Slow service at the drive through, got coffees straight away then directed to park up to wait for food. 20 mins later husband went in search of our breakfast, another 5 minutes and our food was handed over - allegedly just cooked. It was warm rather than hot, so had obviously been sitting somewhere for a while. Very disappointing. 2/10.

most of order missing. macdonalds refused to acknowledge and says its down to just eat. had to reorder whole order as items that were delivered would be cold by the time my husband came back from the store to reorder rest of missing food.

Cold very very cold and missed the sauces

The chips were freezing and the burger was warm. I really wouldn’t recommend McDonald’s delivery. This is the second time it’s been cold, the first time I just thought I was unlucky. It’s absolutely not worth it.

Food was cold, ice cream melted

It’s saying delivered but it’s not been delivered!

We orderd breakfast 2 meals and 2 single wraps with extra hash browns. The hot chocolate was was barely chocolate water not drinkable. Should have received 4 hash browns and received none the rest of food was Luke warm. It was very disappointing, it's unfortunate because when they get it right it's really nice but it's never consistent.

Everytime I get delivery always loads missing today no mozzarella sticks cheeseburgers or sauces in my order they need new staff

Horrible courier very rude she called me to come downstairs as she have no car park space rushing me when I was alone with my child and have to come with him from 3rd floor absolutely disgusting person

freezing cold , nearly 2 hours late . disgusting

The delivery drivers spilt my coke I had less than half and he laughed about it and walked away!

will not be using just eat anymore food was cold very dry as I use this service alot

Missing half the burger and freezing cold

Wrong order got someone else’s food

ordered a chicken mac, got a big mac. My daughter doesn't eat beef.

The McDonald's app let me down as I was unable to order a Breakfast Wrap for some reason, but Just Eat came through and saved the day!

forgot the sauces my and our food was stone cold

Absolutely useless for the second time in a row, most of the food is missing. Never using just eat again

Excellent driver gets food delivered hot.

food was so cold when it turned up we could not eat it

21 minutes for order of MC muffin, latte, sausage pancakes and a milkshake. Very poor lackluster service, and not busy..

Not 1 sauce was delivered so why ask what ones I want?

Don’t worry. If you order Coca Cola and milkshake they’ll just send two orange juices instead. The most idiotic restaurant ever. Not blaming the staff. But DO NOT ORDER FROM HERE.

Food was cold and missing items

Food was over an hour late, order was wrong and food was very cold. Very poor experience and 3 very sad children.

cold food, very late delivery and half of food is missing

Took long but delivery is always quite long but actualy remembered the sauces tonight

time kept changing while he was in McDonald's it took nearly 45mins in total and food was cold and inedible

order was very late, arrived cold & one item missing. 18/09,2024 bognor Regis.

Drive lovely, friendly and helpful

cold food, burgers poorly put together, all dips missing

Easy Monday night order , waited 20 mins in car park, finally food arrived, cold and no drinks , back inside for another 10 mins whilst hot food was returned

Over a 20 minute wait for cold food on a Monday, and another 10 minute wait tonget some fresh hot food

Didn't have no milkshakes was very disappointed so I got a breakfast muffin instead that was nice n only £1.99

Again arrived over an hour after ordering and was cold

Definitely not as nice as previous orders, straight regular coffee when I ordered large latte,

no sauces yet again and items missing again surely it can't be hard to read zn order and actually get it all in the bag, think mcdonalds need some more staff training

Didn’t even get what I ordered. Was someone else’s food.drove to restaurant to be told its delivery company issue. What a Joke ! Customer service at its best ! Harley (Manager)

The first time in months that we’ve had a McDonald’s on time. Thank you!

food to be delivered 7.45 to 8.05 20 .3 food arrived delivery man had a full bag and ours were at the top so must of been getting cold while he was waiting for more orders food was freezing no warm there at all disgusting service

very bad service received 2 half hours after ordered food was cold and missing items not happy

All the food was cold! I ordered a burger with no letters or mayo and it had both so my child would not eat it. The lot went in the bin I’m fuming nearly £50 wasted!!!!

over an hour late. driver then brought wrong order, told him this and he got in his car and drove off

I would like a refund as there was no apple pie and the three cheeseburgers had pickles in

Did not get delivered, had to collect. Order was sat in restaurant for 40 mins it’s stone cold. Driver did not deliver to my address I collected it from store

Ordered at 5.20 tonight food arrived at 7:20 with half the food missing. Can’t be bothered to ring up and complain. Never use again

Hash browns was cold and was only given one patty

45 minutes to get through drive through and when ood eventually arrived realised after I left it was missing drink from the large big mac meal and no mcflurry as ordered. Also food was cold. Not fast food anymore obviously.

From order to delivery was two hours. The food was dry and cold. McDonald's was the problem. Unbelievable first experience.

Called police when should be helping someone in need of aid, highly disappointing behaviour by staff from lower ranks to upper. All in all get ur food and leave, do not interact with there staff and watch ur back at all times.

Delivery time kept changing from order to delivery was nearly two hours. I appreciate it is busy on a Friday evening but two hours is a joke

Messaged the useless on line service. Food delivered 2.5 hours later which I refused. Best not be charged. Not first time uselessly service

I am not happy with the food All the fries were old, cold and dry. The cheeseburgers were missing pickles Unfortunately all the food arrived cold and not tasty

Food was greasy and cold I had to throw it in bed it was not eddible

says delivered but hasn't arrived

I was sent the wrong order I don’t know how many times this has happened to me. It’s absolutely ridiculous. And the man was convinced that was my order, but told him it wasn’t so ended up with an order I didn’t want. And he told me he would go back but didn’t. Appalled.