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2.4

Based on 3.558 opinions finded in 2 websites

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Nº 1910 in 2155 in Sheffield

CUSTOMERS TALK ABOUT DISHES WITH..chickensaladcoffeepaydadcheese

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15 minute wait to get an egg mcmuffin this morning! Not exactly fast food is it?!

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Paul Stancer . 2025-01-14

MORE AT Google

DEPRESSINGLY BAD 0.001 marks - have been ordering from here for about a year. EVERY order has something wrong with it or missing. Literally I was lucky to get a complete order once or twice, but that's not the worst thing. Immoral and should be illegal thing is that McDonald's AND Uber no longer issue a refund for an order that has literally a whole meal missing. McDonald's offer vouchers that don't always work in the app and you must pay again for delivery with Uber through their app. Seems like they are deliberately missing off burgers on every order to save their money.

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Lois Betts . 2025-01-12

MORE AT Google

Food was warm rather than hot but was a busy day with local swfc playing at home

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Alan walker . 2025-01-11

MORE AT Google

Marcus needs recognition at your store! I've never seen someone so hard working taking so much care and attention! He didn't stop, it's a shame the same can't be said for the other staff. You can tell he really takes great pride in everything he does he is an asset to your business!

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118 Griffiths . 2025-01-11

MORE AT Google

Absolute joke this place Never have any Ice cream or deserts. Also people who are working the drive through have the attitude of a dish sponge

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Joseph Hall . 2025-01-08

MORE AT Google

Ordered Double cheese burger, only cheese… it had no cheese? Worried for your kitchen staff please check on them x

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Quinlan Kirk . 2024-12-30

MORE AT Google

Gets orders wrong alot and when I've had it delivered it's also cold

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Dollyy . 2024-12-28

MORE AT Google

Ordered…drove down to pickup then they told me they had lost my order?? Lost all my points on my app..absolute joke..

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Larry Bird . 2024-12-25

MORE AT Google

Absolute piss take 95% of orders come wrong how hard can it be to put the right things in a bag?

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james kohanzad . 2024-12-24

MORE AT Google

Do not order delivery !! Every time they miss items off the order then try to blame uber . Spent £35 on a delivery and only half the order turned up ! This is the 4th time this has happened, clearly a scam !!

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Charlotte Williams . 2024-12-24

MORE AT Google

I come here because it's close to work... I can't remember the last time my order here was correct. It's always either missing items, wrong, cold, or extremely late. Maybe if you stopped employing children and focused on better training, your customer satisfaction would improve. What happened to the McDonald's where I could simply place my order, pick up my food at the next window, and drive away?

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James Baxtor . 2024-12-24

MORE AT Google

I’m absolutely sick of this McDonalds, they ALWAYS forget something, forgot my burger this time and then you’re on phone ages trying to sort it out. Foods always cold when it arrives. It’s pointless trying to order food from this McDonald’s, may as well go somewhere else. Honestly don’t know who they have working for them but they need to sort it out.

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Ellie Jade Lait . 2024-12-13

MORE AT Google

Cold inside, very busy, no parking space, disappointed, need to wait age's to get a burger

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Alexandr Roman . 2024-12-13

MORE AT Google

Just an average McDonalds I guess

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Ali Tolga . 2024-12-12

MORE AT Google

A nice clean restaurant with good food,ample car park and clean toilets, close to DIY and local supermarket,sat on a main carriageway with easy access through the city .

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Philip Cordwell . 2024-12-09

MORE AT Google

Went for a quick breakfast bite through drive through. The galaxy caramel latte was definitely taste like water and a couple of chocolate stars in there not nice! Car park was clean and bin at the exit was a good idea so u don’t need to leave the car to dispose of rubbish!

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Amrita Virk . 2024-12-08

MORE AT Google

Limited options, but okay if you are in hurry to go.

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taraka rama rao Ponnada . 2024-12-06

MORE AT Google

Do yourself a favour and drive past this maccys. You’ll get your food quicker if you drive all the way to tankersly + you won’t have to sit looking through the drive through window as the idle staff ignore you until cars are backing up on to the main road. If they care that little whilst you can see what they are doing, imagine what scruffy antics they are up to in the kitchen. The duty McDonald’s gay guy (there’s one at every McDonald’s) was at least, competent on the headset, I’ll give him that. The rest of them need sacking ASAP. Cheers

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Brick Top . 2024-12-03

MORE AT Google

Disgusting 40 calls blatantly ignoring the phone !!! Old food that wasn't even my order delivered go down to get my actual order and they refuse to give me it !! Despite proof which manager refused to look at !! Reporting with proof to environmental health

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Olivia Maher . 2024-11-25

MORE AT Google

I never leave reviews for anything, but I had to after tonight. Service and quality of food was next to none, Camembert cheese bites are my favorite menu item and when I asked to purchase more dips I was given a very generous supply for free from a very lovely guy on the front counter. Thank you so much! Ridiculous how much a small impact like this has on a persons day but it does!

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Abigail Turton . 2024-11-24

MORE AT Google

Well presented restaurant, quick service and the Food was Hot! This has not happened in a McDonald's restaurant for years.

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Alan Mendies . 2024-11-23

MORE AT Google

Absolutely disgraceful, ordered food for delivery and what I received was 7 drinks for 2 other people's orders. Tried to call McDonald's on the number on receipt and there was no answer. Cost me £27 for nothing. Staff are really poor, cant be that hard to read an order number

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Emma Watts . 2024-11-22

MORE AT Google

This is thee worst mcds I have ever visited and I've been to some proper dumps in America. The food is so disgusting, the burger was dripping in black and brown sludge. I cannot describe how filthy this establishment is. Vile

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Jamie . 2024-11-21

MORE AT Google

Ate in last night. Burger lukewarm and fries cold. Fries were changed by a charmless girl, couldn’t be bothered to wait for another burger. Restaurant was freezing cold. Team seem to prioritise drive through and delivery orders. Spilled coke remained across the serving counter despite numerous team members seeing it. All in all not a great experience, won’t be back to this branch. The franchisee who owns it needs to have better management here

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Dave Lang . 2024-11-21

MORE AT Google

The worst McDonalds I've ever encountered. Tried several times to get the food I've ordered to arrive and be at least warm, but I give up and won't be ordering again. Food regularly takes over an hour to arrive, if it arrives at all. What does arrive is always cold, stale and missing items. They always forget to include sauce with McNuggets, and the drinks are half empty and flat. When contacting for restitution the compensation is laughable. I got refunded 2.91 for a burger that cost 6.89 and didn't arrive. Avoid.

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Marc Wallis . 2024-11-19

MORE AT Google

Not been for 2+ years and my god big Mac has shrinked by half the original size and doubled in price!!!! Ordered the new doubled Big Mac with bacon was okay but could have ate it twice. I remember having a mega Mac years ago and it was probably 6 times the size of the double!!!! Bread was soggy and fell to bit after 2nd bite.

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The Shaking Giant . 2024-11-16

MORE AT Google

The staff at this store are incompetent. Uber eats does not refund you for missing items anymore and this store forgets items. They are committing theft as they refuse to refund your money. If you ring the store the mardy female manager just tells you that it isn't their problem.

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A Heath . 2024-11-15

MORE AT Google

Fast food should be fast and vaguely food-like. McDonald's is neither and it costs a fortune. Why even bother going?

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Mark Power . 2024-11-12

MORE AT Google

What a dismal place!!! Clearly not wanting customers to eat in. It's priority seems to be for deliveries. Our last order, that was preordered on the app and collected, had no cheese on the cheeseburgers, no bun top on the McSpicy. There are never any thick shakes available so we ordered fizzy drinks that were only half full and flat. Terrible place!

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Sally Weston . 2024-11-10

MORE AT Google

Makes a very regular habit of providing food that has been clearly left out for over an hour, as well as being poorly cooked and totally inedible - straight in the bin. The times can easily be tracked by the timestamps on each food item. Clear repeated safety issues, recommend to avoid. Reported to safety commission.

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Oliver Harrison . 2024-11-09

MORE AT Google

Got my order wrong many times, the food is cold always, and when I asked for a take out bag they instead gave a tray for dine in....

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Human137 . 2024-11-07

MORE AT Google

Open as usual yea right. In drive thru served some then said problem so would have to order in side.Had to wait while those in front were served and then went in shop ordered no sign of life, they had started serving drive thru again, had to leave in end or late for work.who ever was in charge should not be.

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Gary Barnes . 2024-11-06

MORE AT Google

TBH sick of missing items when you go through the drive-through here. App or no app. Home delivery too.

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Chrissie Heavey . 2024-11-06

MORE AT Google

Asked the lad on front for an E bag twice, to which he declared there weren't any, then asking me if I wanted a delivery bag instead... which is an E bag. Also the chips were stale and cold, had clearly been under the heat lamp at least 15 minutes (after which, it's McDonald's policy to throw them out). I asked for 3 Diet Cokes, and received 2 diets and 1 full fat (didn't notice until I got home) a mistake which is very easy not to make (the lid of a diet has a tab pushed down - the full fat doesnt), and one which could've been lethal if anyone drinking had diabetes. Additionally, the lad on front could see me struggling to pick up the E bag and two lots of x4 cup holders and did nothing to attempt to help, simply staring instead. I can understand his first mistake, but not helping a customer who's clearly struggling is a little rude, don't you think? I've had issues with this McDonald's before and I really do believe a little more training would go a long way - especially with food safety! The whole reason the drinks have to have tabs pushed down is so unsuspecting customers don't potentially suffer a lethal reaction.

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motherofheckers . 2024-11-02

MORE AT Google

Had a McRib for the first time - very nice and highly recommended!

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Andrew Hobson . 2024-10-30

MORE AT Google

Last 3 times we have ordered from here we have had items missing! Tonight we got our order to find four orders of the fries were replaced with a box of chicken selects! Obviously not checking orders before sending them out at all! Meant that none of us ended up having a decent meal and had to mess around getting it sorted and refunded with Uber eats as McDonald’s won’t hold their hands up and say they have got the order wrong, not once but three times in a row! Will not be ordering from here again

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lucy butcher . 2024-10-30

MORE AT Google

Took ages for food to arrive. Chips were cold.Mcrib was cold coffee was nice. It's gone right down hill maccys.

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Sean . 2024-10-28

MORE AT Google

Went to McDs drive-thru last night approx 7pm and ordered a happy meal for the little boy after a late trip from the peaks. They didn't give him his fries. So we had a sad little boy when we returned home.

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SteelCityHunger . 2024-10-27

MORE AT Google

Ordered through the app said it was on it's way and be delivered at 9pm watched it by the tracker to then be informed there was a delay with delivery. Finally arrived 40mins late and cold! Delivery driver said it came straight from the restaurant but it must've been sat there going cold as I placed the order well over an HR previously. This is not good enough!

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Danielle Knapp . 2024-10-26

MORE AT Google

can't complain, very friendly staff, efficient service, it's a drive through. We did better than Joe Pesci ever did

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barry bong . 2024-10-22

MORE AT Google

It was very quiet so the service was fast, the choice of drinks were limited though.

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Martin Ryan . 2024-10-22

MORE AT Google

The food was good although chips could have been hotter, the man who served me was very friendly with a lovely, genuine smile as I see him most times when I come in, was a few tables dirty and food on the floor for a while but then was finally cleaned up.

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David Fletcher . 2024-10-21

MORE AT Google

Apart from my burgers being salty, everything else was fine. We loved the fact that there is an area dedicated to kids down some stairs, it has adult seating but there is a choice to sit away from children. Toilets were clean. Sadly, due to the electric car chargers being installed, traffic is dreadful, queues, and long waits to get into the car park.

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Maxine Ann Bailey . 2024-10-20

MORE AT Google

Slow service but food was as decent as usual

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Marc Walton . 2024-10-19

MORE AT Google

Takes 20 mins for a MC chicken sandwich while all they do is talk worst maccys I've been in

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Marcus Cherry . 2024-10-17

MORE AT Google

WHAT A JOKE DRIVER DROPPED FOOD ON FLOOR COUDNT SPEAK ENGLISH WHEN I TRIED TO PHONE MCMCDONALD WOULDNT ANSWER PHONE EVERY THING COLD

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steven voyse . 2024-10-16

MORE AT Google

Nice McDonald's, clean, modern, friendly staff, would definitely go again.

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Jane C (JC_LOVING_LIFE) . 2024-10-12

MORE AT Google

It's not fast food, rather slow food to be honest👌

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danny miles . 2024-10-11

MORE AT Google

I haven't been in a McDonald's for a while, so iv got my grandchildren for a few days, so i thought I'd take them in for a little treat, & little was exactly what I got, what's happened to the size of the burgers? I laughed when I saw the size, absolutely disgraceful, Value for money? I think not, won't be going again! . another word for it..... DAYLIGHT ROBBERY!!!

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Diane Lonnia . 2024-10-10

MORE AT Google

Edit: We returned to the McDonalds (Penistone Road) and made a very polite complaint about the missing item from our Drive-Thru order. The staff could not have been better and they supplied us with the missing item. The advice still stands, check your drive through orders and make sure it is all there. It's happened to us many times and if you go back, they will sort you out! *** CHECK YOUR DRIVE-THRU ORDER BEFORE YOU LEAVE *** Items you've paid for will be missing and if you don't check, you'll be out of pocket. The mistakes are always in the McDonald's favour, you'll never receive more food than you ordered, always less. They missed off my Mrs Chicken Mayo and she was not a happy bunny. . **** EAT-IN IF YOU CAN **** A week earlier we ate in and everything was perfect. Food was good, piping hot and nothing missing. The total opposite of the Drive-Thru.

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John Bond . 2024-10-08

MORE AT Google

It's a mcdonalds no issues, I love a cappuccino.

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glen foote . 2024-10-07

MORE AT Google

Make sure you lock up your mountain bikes because of the thieving bastards from the local college. Review 2. Absolute Garbage, the worst fast food place in Sheffield, just ordered a big mac and fries, and they were stone cold. WANK.

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Christopher Lamb . 2024-10-01

MORE AT Google

Food was OK. However, ordered a big mac meal....the big mac was missing. Partner Ordered a chicken mac for himself and they gave us that, but that was separate from the big mac meal. The actual big mac wasnt there. My partner Ordered a vanilla milkshake, they gave banana. He hates banana 🤦‍♀️ Everytime we order from this Maccies they always leave things off and give us the wrong things. Note: we only Ordered from this one because we were unable to order from the one at meadowhall, but if we could, we would have! This maccies is a joke

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Faye Williamson . 2024-10-01

MORE AT Google

Hacia la quinta vez que he estado aquí y llenan a medias las cocas. Están literalmente medio llenos ni cerca del 0. 4 ml de línea y tener hielo también para que cuando se retire sea aún más bajo. Cuando comentas te dicen que son las máquinas y no hay nada que puedan hacer. Así que tal vez presione el botón grande para obtener la bebida de tamaño que pide porque básicamente venden bebidas de tamaño pequeño en tazas medianas. La actitud del personal también es diabólica. Necesitan arreglar su actitud y sus máquinas. La comida siempre está fría y los pedidos siempre están mal. Voy a empezar a usar el j 36 en su lugar

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Roxy B . 2024-09-29

MORE AT TripAdvisor

This is only the second time I’ve ordered a delivery from this shop. The first time a main burger was missing so I had to drive down to collect it. Now guess what ordered again to give them the benefit of the doubt and once again a main burger is missing. Once again I’ll have to drive down to collect missing item which completely defeats the purpose of a delivery charge. Also the fries where way cold compared to KFC delivery that’s got everything right every time in comparison. Shocking service from McDonalds Hillsborough.

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Andy Marriott . 2024-09-21

MORE AT Google

Gave me a chicken burger rather than a veggie deluxe what a joke. After biting into it, called the restaurant manager just said “sorry pal” didn’t even offer to replace my burger! Bunch of jokers, contacted main office got two free meals as a sorry… I’m sure if I’d be given some non halal food you’d have bent over backwards and brought me a whole new order and you know it too!

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Joshua c . 2024-09-21

MORE AT Google

My medium sized drink was only 2/3 full, I politely asked for it to be fully filled and the staff member was rude and refused, my fries were stale, and had fried onions in them?! My salad came very small and in a burger box?! In general, terrible food and rude service. Will be driving further to a diffrent mcdonalds in the future!

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Molly Bee . 2024-09-20

MORE AT Google

Slow slow slow!!! Longest wait at drive through ever! Shocking

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Rachael Heritage . 2024-09-18

MORE AT Google

Poor costumer service, very rude to the customers always missing things, they don’t Even care about customer, bad people and racisme

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Sheronne Nsa . 2024-09-15

MORE AT Google

The vegan options are poor anyway and today there were no McPlant burgers available so it was vegetarian only. No alternative to cow's milk either.

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Ian Berry . 2024-09-13

MORE AT Google

Terrible, never get your order right

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Jack Davies . 2024-09-13

MORE AT Google

Don't know why I bother with maccies anymore

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CHRIS BAMBER . 2024-09-12

MORE AT Google

Obviously they are air frying their chips. Just cold, hard outer coating with no potato inside so threw them to the birds. Just crap for the money

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Paul . 2024-09-11

MORE AT Google

Always busy. Food & staff nice however antisocial behavior in the outside seating area when we were there.

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Deborah Robinson . 2024-09-09

MORE AT Google

Around 1PM, early afternoon, me and my dad went to buy food from McDonald’s. We ordered 2 triple cheese burgers and a box of salad with grilled chicken. As soon as we had received our order. They didn’t give my dad salad cream and fork to eat the food as I already ate my food as we arrived on site because my dad had to stop at site so i can eat the food then to join my dad at site. When my dad came, he entered the van and viewed his food, he was concerned because he had been always expecting salad cream and fork, we went straight to work as it lasted us 2hrs of hard work to do because my dad was really busy so he didn’t have time to return and refund the food. We finished our job and arrived at McDonald’s at 5PM in the afternoon, my dad went to complain about the salad because it had no fork and no sauce and we ordered large fries and inside was medium, the salad was un fresh so my dad couldn’t eat it as he hadn’t eaten in a whole 3hours, the manager came and had refused to give us a refund. I was recording the whole thing for proof. She started getting loud at my dad and then with all frustration she shut the window with force. I saw a guy calling the police on the 3rd window as the police came they had told my dad to go inside and complain, because they may not know what the policies are in McDonald’s. They also told us that they needed to check my dads van I don’t know why they said that because we are black and they might think the worst about us. We entered the McDonald’s building and complained to a guy named William Denison. He had refused service because a black man Also known as my dad followed the rules as he only wanted to refund the food because it was un fresh and it didn’t come with what is was suppose to come with, and he had also been threatening my dad by calling the police. He had also written a note about all the things he thought we might have done totally hiding the things what they have done also known as threatening my dad by calling the police. Here’s proof even though this ISNT necessarily TRUE, because she got rude then I recorded the manager for proof, because why can’t I? There are security cameras everywhere recording people without consent this is me recording her without consent. So I have the right to record, because what they are doing isn’t right. We were being racially threatened because they called the police on my dad twice. We left the shop without receiving any refund not helpful people they are racist. This McDonald’s must show respect to everyone and every customer with dignity and respect and no matter where they are. I took one of the pictures from my other phone and I’ll be putting the videos on YouTube for everyone to see how they are treating the customers.

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Vienne Leilani Mayisokele . 2024-09-08

MORE AT Google

Would give it it -1 star as terrible service always get the order wrong and staff are quite rude

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Christian Spray . 2024-09-07

MORE AT Google

15 minute wait to get a cold coffee and cold food

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Douglas Dorrian . 2024-09-06

MORE AT Google

It is truly incredible how bad they are at getting orders right. They must get ~75% of them wrong. Usually its something minor like forgetting the dips. It's gotten to the point where I'll order paid for dips, just in the hope that it will prompt them to remember the free ones. However if you're 'lucky' they forget entire burgers, or all the fries, or just swap burgers you ordered, for different ones. Absolutely amazing that in 2024 it is this bad.

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Thomas Brayford . 2024-09-05

MORE AT Google

Ridiculous wait for 1coffee! Take my money, turn round press the button! Simple!

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paul white . 2024-09-04

MORE AT Google

Mi esposa y yo visitamos aquí solo pedimos lo que estaba en el menú, pero todavía tenía una espera para nuestra comida, como nos sentamos a comerlo una paloma voló en el restaurante poniendo plumas por todo el mismo el voló en la ventana y luego aterrizó en un asiento. No contento con asustar a los clientes que luego dedicó en el asiento y nosotros y varios otros clientes dejamos nuestra comida como todo lo que el pesebre podía hacer era sonreír y decir lo que vamos a hacer al respecto , te digo lo que deberías haber hecho era vaciar el restaurante porque como rata con ala este pájaro podría estar llevando cualquier tipo de cosa que necesite limpiar correctamente. Estoy escribiendo esto aquí, ya que lo informé en la aplicación mcds con mi recibo y no he tenido ninguna correspondencia con la oficina central. Estoy seguro de que muchos otros se han quejado, ya que fue un shock para las mujeres y los niños de los cuales había muchos en McDonald's ponerse las pilas y entrenar a sus pesebres para cualquier tipo de animal que entra en su restaurante.

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Peter K . 2024-09-03

MORE AT TripAdvisor

They do quite nice milkshakes and coffee. The staff is always friendly.

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Krystian . 2024-09-03

MORE AT Google

Once again,no Strawberry milkshake.3rd time in a year.Only thing the wife likes.Dissapointed

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Michael Carr . 2024-09-01

MORE AT Google

How the hell does chicken nuggets convert to fillet o fish, absolute morons, for context I work in retail and understand mistakes happen. That being said this is not the first time this place have screwed up beyond belief. If you can’t read then ask for help! And stop blaming delivery guys who don’t pack the order .

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Chris Green . 2024-08-31

MORE AT Google

The lady who took our order was very helpful, and she was so busy. Long queue but it soon cleared.

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Chris Monaghan . 2024-08-31

MORE AT Google

Well, that was it. Finally, will have to give up on visiting this McDonald's .... Every order that Ive placed for in this store had an issue, some reported some not, from missing items to half full cups of coke without ice(working Ice machine), from burgers just with bottom buns to burgers without taste and also weirdly missing cheese, every order gets thrown in a bag, you cant keep up chasing fries.... Clearly, staf just does not care.... What happen with decent service , what happened with responsibility... taking pride of servicing... Also never understood how a order lets say 85 still pending, but 98 has already been passed to the customer...., clearly just the system of preparing sellect smaller orders before big ones ..... How is it fast food when you place an order at 20:20 and not received until 21:05 ? This is x2 chicken mayo meals, x1 happy meal, x1 double cheeseburger, x1 triple cheeseburger.... All the best from us...

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Ivan Zhelyazkov . 2024-08-30

MORE AT Google

Chips - stone cold Cheese bites - stone cold Double Big Mac - looked like it had been sat on Diet coke - warm flat and no ice All in all that was absolutely crap, really crap, in fact beyond crap. I'd be embarrassed to serve that

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Steve Layhe . 2024-08-30

MORE AT Google

Terrible, never met a ruder delivery driver. Almost through the food at me..

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Cristian Calvert . 2024-08-30

MORE AT Google

How can you review food,service and atmosphere, when they can't even give you what's on the menu. After being asked to come inside because the drive thru wasn't working. We find half the menu available because they don't have enough bread. What a waste of time hillsborough macdonalds is. Not the staffs fault but crap all the same.

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KSF . 2024-08-29

MORE AT Google

First of all dine in customers don't have anywhere to park because uber eat delivery people are taking them, even the parked order bay. Then the chips never have salt on and they are cold. you have to wait 20-30 minutes for food and tables are never clean.

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*-l3wis-* . 2024-08-27

MORE AT Google

I am writing to express my disappointment with the service I received at your Hillsborough on 19/08/2024, 13:03. The experience I had was far from what I expect from McDonald’s, especially since it is supposed to be a fast-food restaurant. When I arrived at the drive-through, I placed my order and was asked to wait. I ended up waiting around 15 minutes before my order was finally brought to me. When I asked why it took so long, the manager, Morgan, responded with a very unprofessional attitude. She told me that if I wanted hot and fresh food, I would have to wait. Her tone was rude and dismissive, which only made me more upset. A simple apology would have been enough, but none was offered. To make things worse, when I checked my order, I noticed that the Cheesy Garlic Dippers were missing. I went back to the restaurant right away, but when I asked for the missing item, I was rudely asked for my receipt, which I had never received. Morgan refused to give me the dippers without the receipt, even though the mistake was theirs. I asked to speak with the restaurant manager, but another staff member named Joe told me that there was no one else in charge. Joe offered to give me a copy of the receipt, and I had to wait another 30 minutes, during which time my food, and the food of the children with me, got cold. When Joe finally returned with the receipt, he falsely claimed that two staff members had checked my order before giving it to me and that the dippers were in the bag. This was not true. He also told me that because I had “upset” two staff members, they would not give me the item I paid for. When I got home and reviewed the receipt, I noticed that I had actually been charged for two portions of Cheesy Garlic Dippers, but I didn’t receive even one. This is completely unacceptable and only adds to my frustration. I left the restaurant feeling frustrated, angry, and cheated—having paid for food I never received and dealing with very poor customer service. This situation could have been easily avoided if the staff had acted professionally and politely. I expect immediate action to be taken regarding the behavior of the staff, especially the managers, as this is not the way to treat customers. I would also like a formal apology for how I was treated, and I request that my missing portions of Cheesy Garlic Dippers be provided since I paid for them but never received them. I have already filed an official complaint with Customer Service, but I would appreciate a formal response from the restaurant about what will be done to address this issue. Lastly, I would like to point out that neither of the managers had name tags, and I had to push just to get their names. This lack of transparency added to the poor service experience I had. Thank you for your attention to this matter.

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Denisa Florentina Rafailescu . 2024-08-19

MORE AT Google

Went at 11.30 am no ice cream or milkshakes for sale

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Rachel Staniforth . 2024-08-18

MORE AT Google

Fantastic staff team ,very helpful and friendly. The team keep this particular McDonald's very clean .

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Tim Littlewood . 2024-08-13

MORE AT Google

Order is always wrong and fries are always stale

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Robin Roberts . 2024-08-12

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It’s a Macy’s so the bar is already pretty low and I’ve scored on that basis, they still can’t reach it. Food is slow, 20 minutes for 1 meal with 5 orders on in that time, serving staff are miserable meanwhile the franchise is laughing all the way to the bank! Do yourself a favour, carry on 2 minutes up road and go Burger King! Afterwards I always think “I should’ve known” and now so should you!

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Shaunicles . 2024-08-12

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They forget to give me my coffee in drive thru and I didn’t notice till now!!! Just got home and wanna have my breakfast ! She’s definitely need another job!

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Danial BZKM . 2024-08-10

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As you would expect from a mcdonalds

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Simon Lee . 2024-08-02

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Ordered food for Delivery the food came freezing cold I just threw it all in the bin called up and spoke to someone and they said they couldn’t do anything that is £17 gone thank you very much.

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Alperen Eyupoglu . 2024-07-31

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Scammers, food always cold. Staff are incompetent at getting orders correct.

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Finlay . 2024-07-31

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bit on the pricey side for delivery but other than that it’s really nice, good communication, only problem with delivery is my food always comes cold, but i still eat it because it’s nothing major

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kadie faulkner . 2024-07-26

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Usual McDonalds experience - know what you're getting. Fries cold, shakes unmixed. Burgers thrown together. Shames it's not cheap and cheerful these days.

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David Brothwell (Vid) . 2024-07-23

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Once again ordered food not recieved what we ordered.. 3 double big macs..only got 1..and 2 normal ones 3 and it looked like someone had taken a bite out of it... large fries.. are large supposed to be half full ..no..25 quid and half an order... not the first time.. shocking place

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jak williams . 2024-07-22

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The staff are great and there's always aye least one chap (2 in total) who always go out of their way to make sure everyone's ok and any kids in are amused !

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Tom Reed . 2024-07-21

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You expect the junk maccys serves up, and accept it as that's what you go for, quick food hassle free. The problem is it isn't quick or hassle free. They spend most the time prioritising the delivery people and expect you to wait around. 20 mins for a drive through isn't good enough

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Dan Turner . 2024-07-21

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Awful horrible breakfast wrap threw most of it away

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Denise Mawman . 2024-07-19

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This McDonald’s at Hillsborough have an appalling service. Don't leave without checking your order first as the last times I have been to their drive thru either they tried to give me an order that wasn't my one or I arrived home to find that some items were missing. I don't know if they are understaffed or if it's lack of training but lately I rather go to a McDonald’s further away from home than to have to go through the stress of a long wait and still be given the wrong order or missing items. I don't want a voucher for compensation I just want my order to be right. It's worth to drive 2 minutes ahead and stop at BK instead, at least you get what you ordered.

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Fábio . 2024-07-16

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Like being in a prison no atmosphere. Kids wanted to go after swimming. McDonald's was a happy place to be when I was a kid!

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Antony Kynoch . 2024-07-15

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I want to give some feedback regarding the Penistone Road Restaurant Sheffield. This is the closest restaurant to my address but by far the worst! Every time I go through the drive-through, something is wrong, or the staff are rude. The latest incident was tonight, where I ordered a McSpicy Meal, 'add' onions to the Burger, and I also request a sweet chilli dip. Get the collection point to be told quite rudely that I couldn't have my dip because I didn't pay for it. I explained that I did ask for it and was told 'you haven't paid for it so I can't give it to you'. I'm thinking what am i meant to do then! go back around the drive-through to pay?! I said,'So why can't I just pay you?'. He said you can. So why not say that in the first place!!!!! why not say 'Apologies it doesn't look like it was added to your order, but you can pay here'. Instead of a 'well you didn't pay for it so I'm not giving it to you'. So anyway, I get home to a dry, stale over cooked chicken burger in a soggy bun that has been completely smothered in sweet chilli sauce! and no onions. Not what I asked for or wanted. And to top it off to say the chip container was half full would be generous. It was more like a quarter of the actual portion size. The time before I asked for a chicken mayo add onions. I got a chicken may with gherkins, complained, and asked for another. I then got a chicken mayo with cheese and complained again, thinking 3rd time lucky. This time, I got a chicken mayo with only onions, no lettuce. I gave up and accepted the task of listening to what I was actually asking was too much for your staff. These are only the last two times, but there have been countless others! I will NEVER go back to that restaurant again. Rude staff who are incapable of getting an order right.

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Georgina Roberts . 2024-07-12

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Waited over 15 minutes for good through drive through . Not sure what hold up was .

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Shaun Dignam . 2024-07-09

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Always great to go to McDonald's, especially with the electronic ordering and paying system using Google Pay, not forgetting the fast service, no matter how large the order. I'm loving it! 😃 Updated March 2024 - Still a great place for a burger and fries on a Friday evening. 😁 Update July 2024 - Triple burger was a serious disappointment. 3 very dry burger patties, no cheese or gherkin, definitely not worth the £5.75. Good thing is Macdonald's is dropping it off the menu on the 16th of July 2024. The best triple burger can be found at Ecclestone Grill.

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ASAP Enterprises . 2024-07-07

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I want human contact not computer

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Bill Mcallister . 2024-07-07

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