McDonald's - Moor Lane in Halton

I cannot believe I ordered from just 200 meters away and it took 15 mins and its freezing wow even if i cooked it at home walked back to McDonald's the food id cooked would be hot

milkshake didn't turn as always never on time almost always get the order wrong

wrong burger sent asked for BBQ ranch and got a mccrispy. unable to eat

Forgot the fruit bags I added to the order and paid for

I fell asleep and driver was kind enough to wake me up.

All the food was cold, half of it had fallen out into the bags…

Order not received. Driver was outside and drove off as I came out

food was cold burgers were squeezed chips were cold

No straws for the drinks.. No sauces as requested & no fruit shoot with the happy meal!!!

food was cold even though we live a quarter of a mile from the restaurant

No one can get simple orders right the staff don't seem to care when things are wrong and won't stort the issues

Awful company, customer service are a shambles. Food delivered to wrong address and they are refusing to refund me nearly £30 NEVER ORDER FROM THIS INCOMPETENT COMPANY!!!!

Delivery time changed 6 tines and when it finally arrived (from across the road) everything stone cold!! chips and burger freezing, coffee barely Luke warm, ice cream all melted and no sauces again!! what an absolute disgrace!!

no dips for nuggets which I ordered

Never had a problem with this maccies the delivery driver was a minute early spoken well English recommended this maccies or Asda one

Clearly cant read instructions. Food arrived in an absolute mess. And when you request no egg yet comes with egg crushed all over it

I still have not received my order! Its been over 2 hours The status says delivered but i have not received anything

Any day now they will be changing the "drive thru" sign to "can you just park up for 27 minutes". Could literally go and order a coke and would still have to park up.

Food was cold and coffee spilt everywhere.

he didn't bring us our right order

Completely wrong order delivered !

Everything was freezing cold, apart from Mcflurry which was just like water. absolutely terrible

Order was correct the app said driver was at restaurant for ages I suspect they were not as the food was stone cold on delivery

Delivery was all correct, still warm and driver was very polite.

My food was not delivered to me

all food was cold will not be using just eat in the future

drinks were spilt and food was cold and quarter pounder meal was prepared wrong

food freezing tasted like left over warm up

Loads of missing items £30 for not even £10 worth of food

It’s a joke food was freezing cold small chips there was about 12 in it

Drive thru is a joke everytime takes 10 mins to to order and receive food

Food was changed time three times. Took over an hour and 15 mins from order and was alllll freezing cold and I mean cold to touch not even warm and you offer £4.64 when the food cost over £20. The ice was melted and the McFlurrys runny. No straws no serviettes absolutely disgraceful

large chips missing from order ordered large big tasty meal but no large chips

Delivery driver did a good job at finding our house which many others struggle with despite my helpful instructions and the ease of using Google maps. Food was good and correct.

After waiting nearly an hour it was missing half the items

food is stone and the fries are under cooked

order was cold. Arrived at 19.20. the time on the McDonald's bag 18.38. I took over an hour from ordering. poor.

My order didn’t even arrive and yet it’s saying it’s delivered. Theft of money

didnt even receive my order, absolute joke

Nice place. Entry is a bit confusing. Good service and Quality

Ordered at 12.15 turned up at 14.10. 2 hours for delivery is a joke. Burger and chips stone cold, awful !!

Courier was friendly and polite.

Awful service. Ordered food through the drive through and was asked to park up. 20 minutes later I entered the restaurant and asked whether it was ready. They apologised then went off to make my order. 10 minutes later they handed me an order that was missing items, so I went back, at least 5 staff stood on their phones at the kiosk not helping. Awful. Took half an hour to get food. Avoid.

delivery was late. food all was cold on delivery. and only got a partial refund of £3

Food was cold when arrived. Milkshakes were an wrong/ odd flavour.

all my food is freezing cold very disappointed with your service

restaurant pushed the time back 6 times, driver was very good

Staff served us with a smile. Food was lovely, plenty of parking, everything was perfectly clean. Definitely coming back since it's the better one we've been too.

Waiting 2 hours for a burger for it to turn up Freezing cold and drinks missing

and the chicken nuggets were missing

The best McDonalds about! they go above and beyond to make a great dining experience. janet on the the floor is fantastic and makes the sotore tick

missing bofh milkshakes two cookies and a mcflurry rang bowers park they said the delivery driver had not paassed me the other bag refund pls plus driver had been sat outside the resteraunt for an hour

Used to be good but gone downhill now, got parked up for half an hour and they somehow lost our order. It was past 10 pm so it wasn't even busy so I don't know how they managed to lose it.

Only got half my order and was freezing cold

Waited 30 minutes for four mcflurries that had melted completely by the time we were given them. When did fast food cease to be fast?

Took too long and the food was stone cold.

they need someone to check orders before sending them out

Didnt get what i ordered and i am not very happy didnt get our drinks and got the wrong ice-cream

ALWAYS GREAT , I visit regularly, great place to have some chilled time out . Merry Christmas 🎅 🎄 team

Didn't receive my food at all! Drivers spoofing his location!

they need to start delivering when ordering is ready not standing there waiting for multiple orders . so when your food does arrive freezing only place is for the bin fumming never again !

The delivery took along time ,when the food arrived it was cold ,ie both burgers and fries absolutely dreadful.

Food is freezing cold wouldn’t even give the food to my dog

i am appalled by this order took over a hour to get here and then it did the food was freezing cold and was missing a caramel mcflurry. this is second order in a row I have missing items it's disgraceful

Waited nearly 2 hrs for food to be delivered and when it turned up all food was stone cold and milkshakes and ice cream had melted

I wasn't given all the food I ordered, it arrived cold and it was late

Food never shown up waited over 2 hours

NERVER fulfill the order always missing items. Do better.

missing items no orange juice with Happy meal and BBQ dips

total wrong food delivered and what was delivered was stone cold

left store, 25 minutes driving round widnes. food cold

All hot, even the fries 🍟..complete order sent, no missing items 🙃

didnt bring half of my order and my half of my hot chocolate was spilt everywhere

Ordered a burger meal, asked for not lettuce or onions and was sent a burger patty with no bun or anything.

2 hours late 2 meals missing and what we did receive is stone cold joke

None of the items ordered were received due to a problem with the ordering system at Widnes McDonald’s , not impressed two order incorrect with in 20 mins of

food quality was good service good thanks so much x

stone cold and the order was completely wrong again.

Total order was wrong he wasn’t even my order there was no code or receipt on the bag ..I tried ringing them out they didn’t pick up ..it all went it the bin

everything ordered was delivered service from driver was excellent thanks x

Took ages to come it was freezing cold an the completely wrong order joke

Didn’t receive any of my order except from my drink. McDonald’s was no help either.

Over an hour for my delivery! cold food no fries?! & all was delivered cold!!

Dreadful !!! Two cheeseburgers, missing off the order, books sent, instead of toys in the two Happy meals. The food was all very cold, on arrival. A very poor experience.

Food freezing mcflurry like water spilt drinks everywhere

An hour in total before arriving, all items are very cold, a fly is sqashed on my drinks lid.

Delivered to the wrong address. I had to go and speak to the driver and tell them they was at the wrong house. They told me to change my settings and it was my fault. Very intimidating delivery.

The food was it freezing drinks spilt all in the bag absolutely terrible

the fries where stone cold and very anemic looking, the burgers were Luke warm as was the milkshake.

Good service shame I paid for a dip and never got one with meal typical McDonald’s 3 days on the run now maybe they should stop advertising there cheese melt with dip if they can’t be bothered putting it with the meal it’s false advertising

Food arrived hot and fresh for once! Sadly 4 dips were missing from the order. Moor Lane Widnes McDonald's have a 100% record of leaving at least one item out of every order placed!!

fries were missing from meal, account credited. McDonalds need to check their orders before the leave the premises

Delivery time when selecting the restaurant was 15-30 mins. Once paid the delivery time was 40 mins to 1 hr. Eventual delivery time was 55 mins, food was cold and the order was incorrect.

Food was all over the place burgers wasn’t in box nuggets were soggy food was cold no straws no sauces just a waste of money especially when I’m spending 48 pound

Big Mac got put in bin asked for no lettuce on it and they put lettuce on it

I ordered 2 big tasty meals for my family and only one meal turned up.

food never arrived, but you still took my money and refused a refund. the only word for taking money and delivering nothing is theft. i am contacting trading standards.

Food was cold had to put it in microwave

Order wasn’t even delivered. Contacted the store and they said go through just eat because it’s nothing to do with them. Customer service is an absolute joke.

Absolutely a joke 2 cheeseburgers ordered and paid for still waiting after 40 mins walked out