Mcdonald's Restaurants in Kensington and Chelsea

Slightly dirty environment, napkins are always missing

Worst team, inattentive. Fast food chain, the food wasn’t close to fast. Don’t get me wrong, I have full understanding of hospitality and the difficulties in it. However, having at least 4 staffs hanging around in the morning and not have the only order made until I spoke about it after another 5 mins was not quite acceptable. If you don’t want to be here, let yourself know and walk away. Don’t let your customers suffer.

Exactly what you would expect. Going there only to save money; no other reason whatsoever!

My husband and I just got the worst food poisoning of our lives eating here. It seemed to be the only thing open Christmas Eve in the area. We thought at least McDonald's is supposed to be the same everywhere in the world. (Nope!) This one was ABSOLUTELY FILTHY. What a merry Christmas it was violently puking all day.

Seems like a miserable atmosphere inside with lots of crappy food, however am grateful for being able to urinate at will inside. Thank you for providing a valuable customer service in allowing sometimes homeless people to urinate inside.

Despite waiting for about 7 minutes for the burger, it still managed to be both cold and dry! Loads of dirty tables.

Just a standard McDonald's, what's more to say.. this one was alot better service though.

Very fast service and nice food

Very central near a park and very close to a pedestrian area. Very large terrace but it is not covered and cannot be used in the rain. Inside it is very cozy.

I'm very happy with the service I receive from Just Eat every time.

lwould like aRefund for the food was cold

Very dirty and terrible food, it doesn't look like a mac

Only half a cup of coffee and it was cold along with the hash browns

Time was OK but meal was cold. Polite delivery driver.

courier lovely & friendly. Food great & warm.

Always takes forever slow and cold food avoid

Terrible 1. chips were stone cold 2. I ordered 2 chips I only got 1

Food was very poor quality this time. Very disappointed.

I took two terrible salads, they contained some rotten leaves, a Christmas dessert proposal far removed from the one proposed in the advertising video and photos. Terrible service, dirty tables, full waste storage area, empty accessories area, dirty toilets, broken bathroom doors. Stay away.

Only eat here if you are desperate.

bad service had to throw food away dur to being soaked in fanta

Unsafe place, they let everyone in, a lady stole my phone here.

Ordered Dbl Big Mac meal and regular size turned up but JustEat refunded me immediately… bonus

Service and mangement should be rated -5 stars. This place is a some kind of a joke, MCDonald’s UK take actions there!!!! Staff should be replaced for suitable to do their job!!!!

Not much space, queue to the toilet. The food was very average, the best was the hot chocolate. The advantage is the location

No inner lid on drinks all items in one bag- all food ruined due to coffee spilling and come spilling. Ridiculous to send items out not double lidded or to pack drinks with foods!!!

Not sure why the long wait so long for something so stale

ICE CREAM MACHINE ALWAYS BROKEN in the evening

no mayonnaise,, requested ......allergy is important.. basic information not followed !!!!!!!

Once again thinks was missing from order

Nothing other than a McDonald's

Missing both chips and 2 double cheeseburgers how is this possible

McRib! Yessssss. Took my friend who lives with a mild learning disability. He's been wanting to try one again ever since the last time it was available. He was so happy 😃

It got delivered but never came to my address

Standard service. Unfortunately, when I ordered a coffee, the lid was not on properly so it spilled over my top

Sat at a table with our food, told to move to other table at the other side of the restaurant as staff were closing the area to clean. 😠

Food was good and spacious place as well to be honest when restaurant busy staff freezes. My order took time more than half hour to cook only one meal.

Always check your order from this McDonald's, I always have to ask for my dipping sauces that were ordered with nuggets. On other occasions no syrup was provided with the pancakes and the occasional item missing like the extra cheese burger I ordered. It's a shame you need to check and ask.

Burned burger buns, staff members more interested talking to the disrespectful school children pushing their way to the front when their ticket is no where near close to being called. Male toilets closed, also handicapped toilets. Bit of a disaster really.

Full with homeles people sleeping. No place to eat your meal.

I liked that there is a mobile charger

Hi there, i ordered food from just eat last night and did not recieve it. My driver did not contact me once, He did not come to my road. I live in a house which is on the ground floor so he could have knocked on my door. Then on the just eat app it said my food had been delivered when it was nowhere to be found. I tried to contact the driver on the app but it wasnt letting me, and as soon as my screen said delivered food i had no way in contacting the driver. He did not try to contact me once. I would like a refund as i am a school student and dont have enough money to be wasting. Thank you

SO BAD AGAIN! Hamburger missing fries missing mozzarella sticks missing This Maccas is going down hill and it’s annoying now when paying for ITEMS NOT THERE! Terrible

Only brought 1 meal I offered out of four , no desserts , after waiting one hour , then to top it off the driver said he will go and get the food and didn’t come back - lovely service Constantly missing items , honestly getting a bit disappointed

My drink was spilled everywhere, and the food was wet

The Cleaner have vacation, maybe. Horrible.

Chips were cold, food spelt bad and the milked spilt all over the bag

Food was awful burger felt like it was sat there for 2hrs and was so hard and stale should have not been served

A great place to chill in and out.

Ladies toilets are a disgrace. Taps look as though they need a thorough descale, floor needs a grater on it and I felt like I needed to wipe my feet on the way out! My husband tells me the gents is just as bad. Yes I reported it, but got the feeling nothing will be done about it.

Haben ein Burger vergessen essen war schlecht

driver arrived and said food was all damaged ,wouldn't give us order so we couldn't take a photo. asked for refund order was £20 the refunded £1.79, absolute joke

I was supposed to get a refund because my order was wrong

Where is my order? We have waited almost 3 hours!!!!! I lost my husband yesterday and my 7 year old lost her daddy. Thought a cheeky takeaway might cheer her up but nothing arrived. This is totally unacceptable. Please can I have a refund!

The toilets were not very pleasant. As soon as you opened the door from the restaurant to get to the toilets, you could smell urine. The tables were filthy. Not what I expected from Notting Hill Gate Mc Donald's.

They probably shouldn't call it "fast food" when the average order takes 15 minutes. They also forget to include all of the things that you ordered, so if you want a quick complete meal, go literally anywhere else

All good and good hot. Well done rider👍🏼

I do not receive all my order,

As usual I am disappointed only difference is the courier came to the right house. But this time delivered the wrong order. I spent £26 on breakfast for my family and received one McMuffin that had sausage and we do not eat pork with an orange juice that wasn’t ordered. SMH

On waiting time seeing how the staffs working around the customers was friendly, customers waiting for their foods with no problems, eating and enjoying their food. Toilet was bit untidiness.

Lazy stuff ! Stuff don’t wanna do their job

Tired concept trying to be vogue, staff tired and indifferent, but do not blame then, they have to deal with a lot of front line customer service and are rarely thanked for it. Only an absolute emergency would I ever use this chain ever again.

Never showed up and got refused a refund

I didn't get my porridge yet and my hashbrowns and need refund.

By far one of the worst mcdonalds i have ever experienced, i used to work here in 2016 and it was elite back in the day now its fallen down, Ive constantly had items in orders missing constantly. Today my mum accidentally ordered from this terrible branch And long behold yes a cheeseburger was missing, i said its ok i will go and ask for it, i drove all the way and guess what the manager (indian guy) basically told me to get lost in other words he told me to complain on just eat even though just eat has nothing to do with their bad service and forgetting to put in a cheeseburger. Just eat is useless and do not give a flying poo about people so i know they wont do anything, the order was at 11:55 today 13/09/2024 The manager said he was covering so “he doesn’t know” what kind of people are you employing ?? I just said to him you know what its okay im not going to get upset over a cheeseburger and left, i got there around 12:50. Going to be running an email to mcdonalds support after this, honestly dont employ people who have no logic or sympathy this is why this country is grey now a days. Also their chips always come out terrible, ive gone to many of them in the past and realised drive through mcdonalds do the best.

placed my order with just at 5.14pm and didn't arrive till and hour later it was preparing for ages on the app when it arrived 45 after original ETA it was so cold and inedible my autistic son who the meal was for and all he eats refused to eat it so it's now sitting in my bin and it was my last £15 quid I had in my bank account and that's whats really wrong about this poor abysmal service is you've took my last bit of money so now I can't gt even go shop and get him something thankyou just eat

Order twice both times frozen cold

Food didn’t come but I spoke to a member of the support team and he was very helpful so thank you so much Brett

Drinks were split everywhere, straws were soaked, food was cold

Food was very cold and soggy, especially the fries!

Took over one hour to come and the food was cold and no straws for the drinks

Very nice. sometimes takes a while. Always busy

Order came on time, but did not receive the fries

Good service, nothing more to say

Food was dry and absolutely stone cold the burger looked like it had come out of a war zone

everything was good, quick delivery, hot food, but muffin was missing, fries instead of fruit bag, no extra onion and ice in fanta when not needed, but thank you, we understand that you are extreamly busy

My food never arrived and was put down as delivered

I ordered for large double Big Mac and fries with coke but I only got coke

The best delivery person so far. He brought everything correct, hot the temperature was lovely and he managed to find the addresses. He came on time. Well done! Thank you delivery person. You are the best!!

Even though my order didn’t take long to arrive, the food was cold which ruined my experience.

why is something always missing from order

Food was again cold and mistake in my order

Missing items and chicken mayo was rock solid!

Thank you for following order notes. Attention to detail was very good!

Took too long, driver on map showed him going out of the way, and then to my address, in this time my food has become stone cold and unedible and my drink has nothing in it as it has been dropped, I would like a full refund as this is not acceptable.

When I met the delivery driver he nearly dropped his bike on me and my partner!!!

NOT DELIVERED!!!! DELIVERY DRIVER LIED AND DIDNT EVEN ATTEMPT DELIVERY

Second time nit receiving my food order

Gotta say the freshest McDonald's I've had in a while and the table service lady was nice!

Food came with drink spilled inside bag. Driver said sorry but that’s how they packed it. I have pics of the received food where the drink has spilled everywhere.

The Mac is still the Mac even in London outside Liverpool Street. Be careful that you eat outside the restaurant which DOES NOT have tables inside

my order came over 40 mins late........the restaurant gave the driver the wrong order

This is not McDonald's McDonald's maintains its brand image If you have any thoughts, I would like to tell you to close this store. The kiosk placed an order, but the order is missing. Staff doesn't care about missing orders The 10 teams who ordered after us received their food. Then I got a cheeseburger and chicken. In London in 2024, at the global chain McDonald's Can something like this happen? As much as the time you visit and stay at this store It will make up for my disappointment in London.

I got only burgers, NO FRIES was delivered

SENT WRONG ORDER. MEAT TO A VEGETARIAN! & DO NOT SECURE HOT DRINKS PROPERLY WHICH LED TO SCORCHING TEA, LEG BLISTERS [SEEMS AS IF THEY STILL ARE EAGER TO BURN THEIR CUSTOMERS!] TRIED AGAIN AFTERS YEARS NOW WILL STICK TO NEVER BUYING McDONALD’S AGAIN!

It did not arrive the driver did not call he pressed delivered and disappareard. I am late for an appointment now Because I’ve been walking around Holland Park for 20 minutes looking for him

Always a pleasure to stop here.

The restaurant is frankly a scary area, and our phone was stolen in the restaurant from a sharpening unit in it, so be careful

Received wrong order again from nottinghill gate

no straws. missed food items. not the first time this has happened with this branch...it's a trend and not an isolated incident