Mcdonald's Restaurants in Kingston upon Thames

Burger and chips from McDonald's was cold even though driver arrived earlier than the app.

lovely today hot and speedy delivery

I ordered my McDonalds at 5.15. The reason I know the time was the last order I had done for McDonalds I experienced the same situation . On both occasions my orders took nearly an hour to receive it and the meals were tepid bordering cold. With my recent order I received a message about 6-6.05 telling me my order would be with me at 5.40. There is nothing like being confused as to when I was going to get my food. I don't expect my meals hot but a bit of warmth would be good. Disappointed.

Cold food and driver took too long

order time started at 7.30 latest (ordered at 7.09). didn't arrive until 8.19. didn't enjoy as we were past hunger.

Everything looked and tasted nice but it was cold - we only live 1mile away from the restaurant.

How hard is it to get a meal deal correct? 3 items and the fries were missing

The guy delivered a different family’s food. When I told him this, he shrugged and said it’s not his fault and he’s got to deliver a different order to a different family. I pointed out that he’s probably about to go and hand our food to someone else. He shrugged and rode off. Ruined my son’s birthday meal.

Given everything in the burger even though I specifically requested for just ketchup and cheese.I also got the wrong amount of nuggets ,I ordered 20 but got 18-I ordered small fries and they didn’t even come.

No toys or book with the happy meal! Kids are very upset now

Disappointed. Didn’t get the extra egg I paid for + the delivery was super late. Time changed for delivery as if I had placed a big order.

Finally got all my food no problems Thanks McDonald's

Delivery was poor. Chips we all in the bag, drink was in the McFlurry , burger burst and sauce was everywhere

I didn’t get my food and they didn’t give me the full refund

The whole order we received was incorrect and not what ordered and so obviously someone else was delivered coz my mum is 80 and no tech they allways get away with how food is delivered . The person who order was meant to be also was very cold not eat

My order is missing 3 items. I ordered 2 double cheese burgers, 2 mayo chicken burgers and one medium fries. Out of that I have only got one double cheese burger and the fries.

drivers always super polite, respectful and handle food with care.

when you order a double sausage and egg mcmuffin with extra bacon and get an egg muffin minus the sausage and bacon, it comes as a disappointment.

Very nice mini hash browns where cold tho

My order was over an hour late. The food was stone cold and could not be eaten. Very disappointed

The sandwiches are wonderful, the best fries in my opinion. Eating on site gives you the advantage of eating hot, huummm.

the chips were reheated and tasteless

Did not got the sauce and ketchup we picked !

wrong order, never received my order and driver took wrong order back to restaurant

Food was cold when it arrived and the drink was half empty as it had spilled in the delivery bag

Amazing staff(Bruno). My friend paid in pence and he used his time to count each one. Me and my friends are very happy with the service.

Order was missing items, the straws cannot be used since they are in the bag with leaking drinks

Great and yummy for my tummy 😋 😍 Thank you

never arrived complete waste of time if your order is not big enough or if you don't tip you will not receive your order and they then go to say as a good will gesture we have refunded your money I should hope so i haven't received anything

Terrible Service! They denied my order and was swearing at me when they got their order wrong. This happened to me, and 10 other people also complained!

my drinks have leaked everywhere

Driver was friendly and calm, offered good communication and transparency

Asked to not forget my items. Then forgot my items

Food was stone cold, delivery was over an hour late

bag looked like it was ripped open drinks exploded everywhere all over the carpet

Delivered hot. Perfect start to the day!

Missing items and food very cold

The chips were stale and cold, threw away burger not good at all

Chips were cold. Was delivered promptly

I’ve been given someone’s else’s order

food never arrived but the app says its been delivered. same day this happened twice. just eat is rubbish and incompetent.. they don't even have a number for customer service.. clearly it shows that they dont care about the customers. will not be using just eat ever again.

Food was destroyed upon delivery the packaging was soaked as the drink had leaked and ruined the food

It was cold as usual and keep getting and doing milkshake wrong and no one cares how is sent to us

Meal delivered hot and on time

Delivery driver took my food, and gave me a mc flurry instead I could tell from his expression he knew what he was doing

Hit and miss when it comes to delivery. Something can always be missing. Food is always to an okay standard. In store staff are friendly. It is busy most the time but food does come out quickly enough. Never had an outstanding burger, sometimes the food can be stale and old.

everytime I order something is always missing. I won't be ordering from mcdonalds again

Bro are the McDonald’s co worker so tired that they forgot to add fries and toys in the happy meal

The Food was cold, and the fries were awful!!

delivery drivers always friendly

don't bother with the double burger meal deal they are just mini burgers of the original. the burgers are even more cold than usual when you get them cause there is nothing to them and the fries look and taste like they have been recycled of the empty tables which people have dropped ore swept up out side of the place where even the pigeons won't eat them what's going on with the place??????

The order didn’t arrive- please refund or will have to open a case with paypal

Really awful service from McDonald’s. I ordered a large Philly stack meal and a large quarterpound cheese meal and I only received two sets of fries and one burger . So forget about getting the missing burger or receiving a refund. Complaining about it gets you nowhere. These big companies like Uber eats and McDonalds really don’t care if they messed up your order. It is a gamble whether or not you will get what you paid for. And then the patronising contemptuous attitude from the complaints department. Even the manager at new malden McDonalds was rude and it is his mistake.

Delivery driver was extremely strange. I kept telling him my code and he kept telling me no… didn’t seem completely with it and then tried to hide that he was taking photos of my motorbike - slightly concerning with all the bike thefts at the moment.

Once again order had issues. 2 incorrect items delivered having been packaged incorrectly by the restaurant. Order took a long time to be ready - 1 happy meal & 1 nuggets & chips took approx 50 minutes

Kids love to visit Mc D daily if we allow. Spicy chicken burger is a must try one.

I was missing a cheese a burger, drink was spilt. And my chicken wrap was wrong !

Slowest McDonalds in London. Don’t even bother coming here

Good service compared to others McD around Kingston upon Thames area.

Cold food and ice cream has meted

Lady delivered my food. One of the drinks are missing food is freezing cold & all she said is “sorry I speak no English”

Fries cold, directly to the bin

how hard is it to make sure you have all the items put in the bag?? just eat won't give me my money back so I'll be down £12 for 3 missing happy meals , not to even mention the stuff that did come is cold

The food was let again cold and mum could not eat how can people send cold food now a joke

I ordered at around 2-2.30 pm. Tried to cancel my order after 1 hour and there was no option to cancel order.. And after 2 hour, delivery driver called me for delivery which I already sent a message to help team that I wanted to cancel my order. I told delivery driver to go back because In not taking that order. And I want a refund.

chips were cold the burger was perfect chips are always cold

the chip were half empty the philly stack was thrown in the box, no worth the money mcdonalds has gone down hill and too commercial no customer care.

Terrible terrible, the order arrived cold and they gave us just the patties in the bun, I selected no cheese sauce or Pickles and it looked like they just chucked in the burgers,the fries looked like they got Lost on the way or The driver was hungry, we wanted to try the philly stack. What a mistake never again it's disgusting how big these franchises become and don't care what they give to customers.

the philly cheese stack did not come with the filling i ordered

Food was all cold which I’m surprised as new Malden McDonald’s is always good . No straws given or tissue

My food was cold and not cooked properly

Sausage patty was not cooked properly

food was cold very few time when delivered is hot or nice now or there issues with food incorrectly prepared . Also the drinks were spilled and so food was also soggy and just ended up throwing in bin. I am started to feel what point ordereding

Forgot the salsa dip and gave me salad dressing instead which has ruined my meal . Drinks split too

my order was missing and so now I have to order again as driver said I'd have to talk to you

Much better than an order from the drive though

Waited ages for my food and when it arrived, it was terrible. Food split in bag, items missing

Wrong food delivered and INCLUDED LETTUCE WHICH I HATE AND TICKED THE BOX FOR NO LETTUCE!!!…………disappointed!!!!

No words for this place. Whenever I order something via Uber my food is always cold, incorrect or incomplete. No sauces, no napkin, no straw, missing items of the order. I don’t think I have ever received my food and was happy. Learned my lesson, never order form there again.

Only half of the order arrived, no drinks or ice-cream and the food that did arrive was freezing cold. I will never order from here again.

Did not receive the meal, none of the burgers or fries. Only two McFlurry's.

Food wasn't packaged. It was just thrown in a bag with no packaging whatsoever

Was the wrong order . I ordered chicken selects not nuggets

Food arrived cold. Both drinks arrived, partly filled. Courier (from New Malden branch) said the drinks spilt. We ordered a meal the other day and that courier (from Surbiton branch) claimed delivered, we didn't receive the food at all.

We ordered food and the wrong items have came and we are missing items aswell

No offer to send missing item from McDelivery and only refunded £2.50 for an item costing £5.99, daylight robbery. No refund for delivery or service charges.

Order arrived in time. Fries only half full

Parts of order missing, very late and delivery driver embarrassed to deliver. Due to staff shortages was the reason given, needless to say food was cold and ended up in the bin waste total waste

Ordered at 17.26 and was delivered at 18.31. The food was cold. Not impressed.

Appalling that the order nearly always has missing food. How hard it is to count the items

The restaurant forgot to put ketchup and straws for drinks

You have to wait so long for your food.

5 years of this branch consistently forgetting any condiments and dips, I always advise another branch over this one.

Very good delivery. Friendly driver!

with my recent order i was missing 2 cheesy & bacon flat breads and this is not the first time this has happened it happens quite often

Half my order is missing!! how can you forget HALF the order??!! NO 20 NUGGETS, NO X2 CHICKEN MAYO??!! Im never ordering from this branch again!! Every time there's a problem

allergies no cheese sent a burger with cheese useless

What's wrong with you guys at McDonald's can't get a simple order right even with a big sticker on the box.

Missing items, why do they always leave out like an entire burger!

My food hasn’t turned up but says delivered