Morrisons Newark Cafe in Newark and Sherwood

Horrible experience yesterday No one on the till so after 5 mins I asked at the kitchen doorway if someone could take my order. I heard a lot of staff talking loudly in the kitchen After 30 mins I asked again at the doorway if my order was ready. Another lady stood at the side of me asking the same question. Staff didn't know the food on the pass was ours. It was cold so I complained and said I would speak to the manager Then the trouble began this managrer (?) Said is it about the jacket potato. I said yes it was cold due to the staff leaving it and talking at the back. I said 8 tables in half an hr remained dirty inc my own. She started shouting at me in front of customers saying I was calling her staff lazy. She ket shouting. Well with no tables cleared and not busy it's obvious who was right. I walked away as she kept shouting losing her temper. Not a suitable person to face customers Why is this happening when these poor reviews started last year in Sept and April and May this year Why is a volatile and bad-tempered person in charge still Same reviews, cold food poor service Disgusting, avoid if possible Staff could have cleared tables on the way back from delivering food to tables. I had travelled 60 miles roubd trip and am disabled. Pathetic and awful

Called here for Coffee on Saturday 24,08,24,no one serving on the till and a about half the tables were empty but none were clean,waited to be served but decided I didn't want to sit at a table with someone's plates on it so walked out,what is wrong with this place, why don't they employ more staff ?the place is badly run and no organisation whatsoever.

Sausage: 1.5 – Stereotype mushy, salty tube of sadness. At least there were two of them. Other Ingredients: 1.5 - Bacon well under-cooked, cheap HBs over. Sopping wet mushroom flattened under HBs, poor sod. Toast and beans (tipped from the pot) standard issue, quite cold. No outstanding “man of the match” item on this plate. BP not judged as costs extra. Staff & Stuff: 1.5 - Not much interaction, no smiles. I'm not that keen on these “order on a screen” places, I prefer the personal touch. Infant school cutlery. Place was clean and quiet though. VFM: 2.5 - £6.60 for this (BP £1.25 extra). Cheap and cheerful, it's a budget brekkie in a supermarket after all. Total 7 out of 20

Just had a roast beef dinner it was terrible the food was cold the beef was that thin you could see through it vegatables were stone cold all from prepacks never again.

We ordered an Ultimate Breakfast for 2 people. When it eventually arrived mine was tepid and lacked the tomato and black pudding. The waitress snapped "well that's not my fault" and walked away. So that was it, no one ever returned with the missing ingredients. So we both said we would never go there again.

Morrisons cafe in Newark usually is a great place to eat , it’s usually cheap and cheerful but honestly today was the worst experience I’ve had in any cafe , diner or restaurant. Firstly me my girlfriend and 2children walked in to the cafe to Order food. I waited in the queue for adleast 30 minutes to get served and when I finally got served the woman who served me was the manager , I Asked for my food and she had to call in one of The kitchen staff who was between I would say 18-20 and she was shouting at the top of her lungs ‘Abbie’ and she had to keep coming and sorting the till, I was sat in the cafe waiting for my food for 1 hour & 10 minutes. My son was getting very irritant as he has autism and is non verbal so his behaviour can be challenging and he shouldn’t have to wait that long neither should anyone else. So I approached the manager and asked how long food would be as it had been over an hour and her reply with a queue full of people was very aggressive & unfriendly calling me a liar about the time I waited for which is very unprofessional. Finally my food came and it was cold and not very nice, I ordered extra toast for my girlfriend and it never came, so I asked the manager a further time about the toast I ordered and she replied with it’s a 30 minute wait & not once did she apologise for any inconvenience coursed. There were people next to us who had waiting nearly as long as us and didn’t receive there’s. Very unprofessional and awful experience, The manager wants to learn how to manage these situations as it’s not on. Overall below is what the so called manager needs to work on or if you don’t like or can’t cope with your job or position then get another job. -Customer service training -People skills training -The customer is always right -attitude -management skills FYI- The image shown is how runny my sons scrambled eggs was not very good at all

Called in here today for a coffee with my husband,wish I hadn't of bothered,the coffee machine was giving out half a cupful so I pressed it again to fill the cup,tables were piled high with uneaten food and dirty crockery there was one girl serving in the till,she was expected to clear tables as well,we managed to find a clear table and drank our coffee,it was awful it tasted bitter a waste of money,I didn't drink it,another customer had remarked to her husband she was told by the girl on the till to press the coffee machine button twice as it was only filling half a cup,I told her it was bitter and undrinkable.This used to be a nice cafe but not anymore.

Morrisons used to be a lovely, cheap, no frills but clean & friendly place to stop off for lunch when shopping. Hadn't been in for a long while, won't be going again! The self service screen is at the entrance so people queuing to use this blocks both the café entrance & the store corridor. People waiting to be served with sandwiches/drinks on the shelf were also queuing, waiting for someone to serve. Most of the unoccupied tables were dirty & full of used plates/cups etc. When we sat down at a clear table it was sticky & not properly cleaned. The mugs only filled half full of coffee & were not very hot. There was confusion over food brought out for the table numbers & the young waiter was, on several occasions, unable to locate the table number to deliver the food. Several customers who had been behind me in the order que were served before us. When the food arrived it was very nice but only just warm, 2 breakfasts, kids mac n cheese & chicken nuggets & chips. We had to wait ages to find a staff member to get some forks as there were none in the cutlery section. Overall it was a very poor experience that we will not be repeating. On a positive note the ceiling had very nice art work!