Nando's in City of London, Westminster

Not the best food and really expensive approx. DKK 100 for a burger without fries or dip which was dry and boring Boring atmosphere in the restaurant

it was slow for waiting on our food when our food came out it was freezing cold when the food came out it was the wrong order

Very nice staff greeted me when I arrived and immediately handed me my pre-order. Food tasted great as always.

Service Is so good Blossom was very nice and made very funny jokes I think she’s the best waiter I’ve ever seen in my life she would check up to see if we are fine and of course I have to give her a review there was no unclean things in the table and yeah it has to be a 5 star

After waiting an hour and 25 minutes to get our mains, to be told that it was our fault for ordering starters, even the table next to us laughed. The manager's in complete denial. All staff admitted it was excessively long because all the other tables that came after us got all of their food but the manager just could not hold his hands up and accept that he was at fault. With such arrogance I feel like not to go there again. Total refusal for any compensation made out he was doing us a favor. It was actually quite laughable. Mohammed was a true gentleman but he was limited in what he could do.

Our waitress Blossom was so lovely, will definitely be back!

I always come this location never been disappointed like this. I order chicken it was burn all over. I ask them to change it but they say they haven’t got anymore chicken.

Very good meal and atmosphere. In addition to this, we had Blossom supporting us, the best waitress in Bayswater!!

I went on a week day and the place was so quiet and peaceful and the food tasted good too.

Fast food restaurant with delicious food (cheesy garlic pitta, sweet potato wedges and delicious burgers) and very friendly service!!!

The service was great just not a big fan of the location but the food definitely makes up for it!

I’ve been having Nandos at least once a month for over 15 years and today I can honestly say was my worst experience. No one greeted my sister and I. We had to seat ourselves, which was a task as most of the tables were dirty from previous guests. I went to the till and ordered as I wanted to specify what piece of chicken I wanted, the man at the till was welcoming and polite. We then had to wait 35 minutes for our food. When the food came it was stone cold, I was in disbelief that they presented us with that cold food. We sent our food back and was given fresh sides but the chicken was just drenched in more sauce reheated for a few seconds and handed back to us. We sent it back again. We sat with our sides as we waited for the chicken. By this time we had already lost our appetite having to sit surrounded by tables with leftover food. We were not asked how the food as we usually are. We still had our red stick on our table at the end of our meal. Terrible experience and a big waste of money. Quite disappointing as we visited her last week and our host Blossom was lovely but they were clearly extremely under staffed today. I won’t be back.

Great food and service. BLOSSOM is a star made my lunch even greater.

Nice place with delicious chicken We love the bottom less cola option and chicken thighs were good. The only thing was that the lettuce of Caesar salad was not fresh.

No queue. Food was served within minutes of us placing our order. Lovely cute Nando’s in a nice location. Close by to the tube station.

Mohammed was very helpful with taking our order to serving us. He was continuously checking if we was OK and if we needed anything else. He was happy to be as helpful as he could be

Lovely atmosphere, delicious food and the most friendliest and polite staff. Thumbs up to nandos 👍👍👍

The food was lukewarm and the chicken tasted “funny” and not fresh. The staff wasn’t especially friendly but wasn’t rude either they were pretty busy and it was hard to stop them in their tracks to ask them a question. The music and vibes were nice though this is probably the worst Nando’s I have ever eaten at sadly.

I’m a regular here at Nando’s Bayswater and the customer service is always amazing. All the staff go above and beyond not to mention the food is delicious. I would like to thank William in particular for always greeting us with a warm welcome and making sure we are always satisfied.

Had a great lunch there on Saturday 1 PM. Got seated quickly and had the full platter, which was excellent. Thank you to Jess for her service.

I went for dinner with a group of about 9 people, they made a few adjustments to one of the seating spots upstairs and made enough room for all of us. They have excellent waiters and servers, who made sure we were comfortable and satisfied at every point during our dining. They would come over often to check on us and provide us with anything we needed. I had the loaded fries, butterfly chicken and peri salted fries. The creamy mash wasn’t fantastic but it was edible I guess, the rest however were quite okay.

Food was amazing and our waiter Beto was even better, fantastic service :)

This is one of my favorite restaurants all over the world. Food is excellent, service as well, what about the taste? The best all tims! With a variety of options that suits all tastes! I would like specially to thank Jordana for helping me preparing the table and get it cleaned quickly , gave me the option to order via QR code .. as I mentioned I can’t go upstairs due to pregnancy she totally understand and stand long. Big thanks for her!!

I enjoyed my experience in this Nando’s , Nando’s has been a regular spot for me and my friends , but in my experience in this place , William was absolutely amazing and took great care of our group. We will definitely be coming back! Thank you so much to the team , and I want to thank Blossom because she was very helpful and friendly.

Excellent location and great food

Amazing people, amazing service, amazing food and just one of the best restaurants ive ever been to. One of the servers came and checked up on us and gave us great recommendation every so while... Just amazing!

Would give 0 if I could… I completely forgot after we came here about a year ago just how bad the chicken was and it all came back once we ate it again. I got a half chicken & chips. Struggled to finish both and has actually put me off Nando’s completely!! How can you ignore all these terrible reviews, reflection of really bad management & if I’m honest with these standards I’m actually surprised you are running. The chicken had horrible red bits of blood, was chewy and did not taste fresh at ALL! The chips genuinely tasted like frozen ones, horrible after taste and again not fresh at all. Come on, you’re in Bayswater! A place you would least expect such terrible quality of food! The lady actually asked me at the end how I felt about the food, I was honest and said I didn’t enjoy it at all because I was that disappointed. My dad also tried and completely agreed! The lady offered to get another chicken saying it was a bad one which of course I couldn’t think of anything worse as I knew it would be exactly the same! She said she was sorry and that she’d tell the manager, I watched her and she said nothing to him and they carried on with service as normal. Clearly you do not care about customer service & that you are building a terrible reputation. After that second experience, I will NEVER be returning again and strongly advise everyone else not to! I wish I took pictures so you could see for yourself. It truly put me and my family off having nandos ever again which is such a shame as I know other branches aren’t like this but it was genuinely that bad!!

Nice small and cosy place to eat

Awesome food, nice vibe and super friendly staff🥰

I came here with my family, and had a lovely experience. The food and atmosphere were great, but the staff were especially pleasant. Blossom and George were very helpful and made our meal that much better.

Blossom is the best server at Nando’s Bayswater 💯

They forgot my order. Got compensated with free drink by nice lady. Food was good.

As always high quality, wonderful taste

Amazing Nandos branch ! The food is delicious and the service is great ! Special thanks to Freddy who was very helpful and made sure we had the best experience :)

Food was quick and service from William was fantastic.

Food is good, portion sizes vary a lot though, I don't know if it's because of shrinkflation but butterfly chicken and fries side size has gotten noticeably smaller. Also tables upstairs are very wonky. Particularly table 23. Staff is very friendly plus tables near window are great.

Friendly staff, great atmosphere and tasteful and delicious food.

The food was great, and the customer service was top-notch. The food was served quickly and tasty. Thank you to all the staff, especially to Beto 5star, to everything. Definitely coming back!

Excellent Food, Excellent Service especially from William he provided 10/10 service. This is one of the better Nandos in the UK.

The worst nandos I've ever been to. I've been to nandos in 3 different countries including here in the UK (2 different cities) and all was very authentic and very nice. However, this branch failed to even meet the bar minimum by any chance. I have paid £25 for lunch for one person and the experience was horrible. Food wasn't very good in general, the rice was horrible in taste and was very oily. Salad was tasting horrible and the chicken wasn't fresh along with so many blood clots. The guy was about to scam me for £50 (thankfully I remembered before leaving the cashier and took it back from him).

By far the best Nando’s branch, very clean and the food is fresh every time. Special mention to Freddie who was very friendly and approachable, he delivered top notch customer service. I couldn’t help but notice how he meticulously kept the sauces/drinks area/tables clean. Nando’s is very lucky to have him. Thank you Freddie!

Do not waste your time at this nandos! Poor service, takes a very long time and the food was poor quality! Be warned!

WORST CUSTOMER SERVICE AND TERRIBLE MANAGEMENT!!! I have been to many Nandos before and this was my first time trying Nandos Bayswater since I just moved here in Westbourne Grove and I thought I would be a regular in this branch since it's a minute walk from where I live. I already know how it works so when I stood by the entrance, the staff could see me but no one was attending to me so I decided to just choose a table number so I can go ahead to the counter to order since there are lots of empty tables anyway on both floors (upstairs and downstairs). To my surprise, the male manager with blonde hair asked if I was doing takeaway and I said I am sitting in and he told me to go back to the front door and wait for someone to take me to a table. I was already waiting there for another 15 minutes, I could see lots of empty tables and yet when the female waitress approached me, I told her I am still waiting to be taken to a table then a couple came in the door and she decided to just ignore me and went straight to taking the couple to their seat. I don't know if it was because I was Asian and the couple were Caucasians but I was really humiliated so I just left. Looking at the horrendous reviews here from people who experienced the same, I won't ever go back to this branch again.

We waited 30 minutes to be seated after the staff told us our table would be ready in 5. Then we waited another 30 minutes for our food, while we didn’t even get glasses. One portion came 15 minutes before the other one and only after we asked for it (and for the glasses). The staff was really confused when we asked for glasses, like he didn’t understand what we meant. The tables next to us were dirty and nobody put away the dishes after the guests left. The food was also not that good (the chicken was dry and the mashed potatoes too).

Love the food as I'm in my 60ths and not psychic I fond the way they treat you if your not familiar with the app system as a hindrance what's wrong with taking my order on a pad as It was not that busy a bit off understanding would not go a miss

IF I COULD’VE GAVE THIS PARTICULAR NANDO’S ZERO, I WOULD!!!!! RECENTLY ME AND FAMILY WERE HERE HAVING DINNER. HOWEVER, IT WAS NOT BUSY AT ALL WE WAITED FOR OVER 30 MINUTES!!!!!!! THERE WERE FREE TABLES ALL OVER!!!!!! MOVING ON WE ORDERED FOOD AND IT WAS BURNED AND COLD!!!!!!!! WE THEN WAITED ANOTHER 20 MINUTES FOR THE EXCHANGE!!!!!!!!! ALSO, MANAGER DIEGO IS THE WORST PERSON EVER!!!!!!! HE WAS VERY RUDE AND UNPROFESSIONAL!!!!! DON’T KNOW HOW HE EVEN BECAME A MANAGER!!!!!! GENERALLY, AVOID THIS NANDO’S AT ALL COSTS!!!!!!! THIS PLACE IS TAKING THE PISS!!!!!!!!!!!!!!!!!!!!!!

Took soo long for the food to arrive. Might as well go on an hour long walk and come back.

This location had good service in the past. Today I had the most unwelcoming experience with very rude behaviour. Taking a wrong order and than having the audacity to tell me it was my fault!!! Experience with both employees was terrible. Avoid this location !

Great service. It was my first time having Nando’s and I didn’t know what to order. The young lady at the cash register was very patient with me. The food was good as well

The service at this store is horrendous. A total of four people working a full restaurant. Waiting times for tables and food are extremely long. Not a fault of the staff, they’re just very overworked and understaffed.

I last ate at this Nando’s about 9 years ago. The standards have dropped. The friendliness of the serving staff was missing. However, the only dish I had was salad and that was well made and delicious

Delicious food and great service. Would definitely go again.

Excellent service and the food came out lovely and hot

The food was excellently prepared. But the chef Thiago and his staff made it more memorable. I thought Nando's was average, but this place changed my mind for the better.

Can't begin to describe what an awful experience I had here. Service was super slow. Took 40 mins jus to order and get the table cleaned. There was no air conditioning as far as I could tell so it was very stuffy. Worst of all the food was awfully dry. The chicken, rice, chips and creamy mash tasted like they'd been made the day before. To top it all off, the cutlery was filthy dirty and the drinks had no fizz whatsoever. All for the pristine price of £30. Id rather go to my local chicken shop next time. Disgusting really.

Excellent service, food was cooked and served on time. Ayani was really helpful and has been very kind for the past 10+ times I’ve visited and assisted me with everything I’ve needed help with. Excellent person all round, makes the dining experience way better.

Went to Nando’s Bayswater for family dinner last night. As our family favourite Going Nando’s for years. Never had that bad experience before. Front door staff are not very welcoming. Having waited for 30 minutes for table even though restaurant looks empty. After order it took 45 minutes to get your food but I am ok with that issue is chicken was cold and dry! I never had that bad chicken in Nando’s before. No one ask us about our food. Terrible customer service.

Extraordinary flavor, appreciated when you are traveling. The best cost-benefit in the area. I hope to be able to return soon.

Special thanks to Thiago for being such a great host! The best Nandoes ever… friendly service, fast food and lovely atmosphere.

Visited Nando's Bayswater for our peri peri fix: the food was good, atmosphere were fine, but what made our time there a truly 5/5 experience was our server, Mohamed (Mo). Single-handedly keeping the whole of the upper floor satisfied and was constantly on the go to ensure everyone upstairs was satisfied and looked after. From the moment we were seated to the minute we left, Mo barely took a second to stop and breathe, he was everywhere helping everyone and doing an exceptional job! I never leave reviews, but for his service and hard work alone, I felt I had to take the time to commend him for -- and I'm not exaggerating when I say this -- the BEST customer service I've experience in my 2 years living in London. Polite, efficient and on the ball: GIVE THIS MAN A RAISE!

Very good place to eat a simple but very good meal. Friendly, clean atmosphere. I recommend

It's not great cuisine but we ate well. Haloumi sticks and sweet potato fries. Impeccable service, all the staff are super friendly

This Nandos experience was phenomenal, food was spot on and Polly made sure our experience was one to remember with exceptional service.

I want to specially thank the manager Polly today, absolutely amazing service with a wonderful smile making us feel very welcome. Food came on time and we had a lovely dessert too. Highly recommend!

Went to this Nando’s for lunch on Eid day with my sisters and we were had help from both Fredy and George! Shoutout to them both who made us feel very very welcome. Thank you guys! Also it’s HALAL!

Thank you to the waiter Maria.. I don’t know who do the recruitment in Nandos , but we met Mariaa and she gaves us the best experience ! Really funny girl that bring light to everyone ! 🕊️🗽

Fredy was an amazing server who always made sure to check everything was ok. Him and all of the team working upstairs on Friday evening (08/03) were amazing!

Being coeliac,they took extra care to avoid cross-contamination. Very professional.

Nicr food. They changed the food.

thank you Ayah for always making my trip to nando’s with my family very pleasant. We love coming here because of your amazing customer service that you provide. Fatima

I really liked the food, the service was 10, especially with my daughter.

Good food, good staff enjoyed My self while dinning here.

Maria is the best person ever. She was really nice to us and made sure the experience was the Nando’s way!

I like the idea by ordering the food from the link or the app and make payment while you’re sitting in your table. Food was very good 😊

Afida made the experience ten times better thanks to her I’ll be coming here often

Perfect but few seating options.

Not very clean. And it smells off

Tasty food as usual! Brilliant service from Fredy, super efficient and lovely. Thanks!

It is OK. They made a mistake with my order but corrected it quickly.

Its Nandos. Tasty but the hottest sauce could be hotter..

The food is delicious and fresh. The price is reasonable. The ambience is tranquil.

Food was good, service was quick, only thing was where we were seated there was a few tiny flies which kept annoying us

We went as a family last summer and they separated us the kids were really upset, nandos staff clearly understood what they did it was humiliating and we felt really bad, I would give 0 stars if I could

Affordable to eat out service was OK.

Great food and wonderful service. Food came quickly and very helpful staff especially Aya

Pas sérieux ! attendu 15 mn tout ça pour nous dire que mon hamburger n était plus disponible

Nice cozy place with reasonably fast service. Ordering is via app at the table though u can order at the counter aswell. Its free refills hurrah.

I don’t usually do reviews but I just have to today. There was a small issue where I requested an empty small bowl for my sons ice cream instead of putting it on a plate as it was sliding off and the gentleman I asked was being a little difficult not wanting to and just stared at me like he didn’t understand like I was speaking in Chinese or something? Anyway that isn’t the reason I’m doing the review the real reason is because I just wanted to show my appreciation to a lady I think her name is Tisha who was absolutely amazing with us!!!! I’d like to really thank her for her charisma and joyful good energy and light to a somewhat dull atmosphere, my son is autistic and so was becoming quite agitated towards the end; Tisha was wonderful and understanding and communicated remarkably with not only him but everyone around. She is an asset to this branch along with Toby (who’ve I’ve met on another occasion) both very kind, hardworking and compassionate. As long as they’re at this branch I will be visiting. Thank you again Tisha your amazing!

Had to wait a little while , but did not disappoint. From order to getting the food it was very quick and the staff was very helpful

Horrible experience , had to leave before we sat down due to employee prejudice, Employee called Thiago was very racist and incredibly disrespectful. Raising his voice. I believe he was being Islamophobic due to most of my family wearing hijabs(Headscarves).Ordered us to move rudely, not understanding. All other employees were nice and sweet except him, we've been there many times, this was the first time anything like this has happened. Really hope he is removed from the staff. His name is Thiago, so If you ever plan to visit this Nandos please be wary of him(Description: Bald with overdeveloped stomach). Another detail is that during his cleaning of our table he intentionally sprayed my family and I with chemicals. We are really considering to press charges. You must also consider the fact that apart from one other family that had already been served we were the only ones there, so he had no justification for his unnecessary rush, racism and impoliteness. I hope that this Nandos branch can move forwards from this incident.

Walked in today with my family, since we walked in all members of staff were incredible except for one member of staff that I think was named thiago. He was the chef there. We've been to this specific nandos many times. When we were taken to our seats he made us stand up with a very aggressive tone after another member of staff told us to sit down. This wasn't a deal breaker but as we got ready and went to order our food he started speak incredibly fast so my mother politely asked to repeat it slower as she is and elderly woman. He responded with "I haven't got time and if you want to you have to wait for me to finish so be patient I dont have time for you." The tone he said this with was incredibly disrespectful and ruined my whole family's night with his behaviour. We left immediately not even 5 minutes after entering and we have not even received our drinks yet. I happen to believe that he was islamaphobic due to my whole family wearing headscarves and robes.This is not the way to treat the customers and is terrible customers service.We were also one of the only families there. I have made it clear that as a regular customer me and my family will not be returning any time soon. I hope this can be sorted out and made aware with the senior management to deal with him and I hope that he will be removed off the team. Thank you.

Very good experience 👌, delicious food 😋

The food was an amazing experience at Nando’s. Even though I waited for 20 mins for a seat since it’s usually a busy restaurant. It is worth it. The food is excellent quality and the staff was friendly and had a great sense of humor.

Het eten was heerlijk. Je kan zelf de pittigheid kiezen en saus erbij doen. Duurde wel even voordat het eten er was, maar het was erg vers dus dat maakte het wachten waard.

Fredy gave us excellent service

Pollo in tutte le salse. Puoi scegliere la parte che preferisci, la quantità che vuoi. Puoi aggiungere due contorni a scelta e la salsa piccante secondo il tuo palato, da plainish a extra strong. Puoi anche decidere di mangiare il tuo pollo dentro al pane e puoi scegliere il tipo di pane. Prezzo onesto. Ah, una volta pagata la bibita puoi riempire il tuo bicchiere ogni volta che vuoi!

Super friendly staff, food 11/10 , highly recommend

Great food and best service thanks to Toby 💪🏽🔥

When to order run out of chicken ?

Got seated quickly, food was classic nandos and tasty, and ordered / paid everything efficiently via the app