Ole & Steen St James in City of London, Westminster

Fue cuesta abajo. El café no era tan bueno como solía ser, de hecho era terrible. Servicio al cliente/personal muy rápido. La calidad de la presentación del lugar no coincide con el café o el servicio al cliente. A lo largo de los años he utilizado esta sucursal y la de Victoria, no volveré a venir aquí.

They always play Adrianne Lenker here!! 10/10

Staff were rude and dismissive. Lids don’t fit the coffee cups properly. The place itself is nice and a nice atmosphere but the staff need to go back to charm school to request a refund!

La comida y la bebida eran muy buenas, pero la persona que nos sirve parecía tener una actitud y se puso bastante malhumorado mientras nos sirve porque mi tarjeta sospechaba de actividad fraudulenta, así que siguió disminuyendo.

Nice cafe next to the Leicester Square. Typical Scandinavian bakery.

I came to drink hot chocolate and I don't like it at all I will leave it and leave

Salwa made the best coffee I’ve had in a while. Amazing service from all the staff. Would highly recommend!

Very good place to have breakfast Rabibah is very, very responsive, smiling and pleasant! You can ask her anything, she does it quickly and in good humor.

Got chocolate swirl which was not good. Saggy and too much chocolate. They don’t warm pastry. Seat was torn. Looks like a touristic place.

The pastries, especially the cinnamons, are a hit

Completely baffling experience where they realised they'd run out of the thing I ordered after I had paid so I switched to something different, but they couldn't understand that as the original order cost more than the substitution I wanted the difference reimbursed? The lady behind the counter was perfectly polite, but the supervisor she asked for help was rude and condescending, refused to refund the difference and insisted I wait until they made my original order from scratch. Not ideal when you're in a hurry!

Great bakery. Our hotel was nearby and we got breakfast here every day. There are even vegan pastries here. Really highly recommended.

Ran out of breakfast tea bags. What level of rubbish coffee shop runs out of tea bags on a Sunday.

London's least efficient set-up of counters when there are many customers, but usually excellent baked goods. Nothing to detour for.

Stay away from the watery hot chocolate

Tenía un bollo de cardomum y almendra sin sabor a cardomum o almendra, a pesar de las almendras en copos. El bollo estaba muy seco, solo un pan dulce. La galleta de chocolate triple era bastante dura, pero sabía bien.

I really like everything here, especially Shah, he is a kind and lovely person. Highly recommended.

Really enjoyed the selection of food served in Ole & Steen. All the food was freshly made and the quality was excellent. My wife did struggle a bit to find a selection of vegan plates as she is lactose intolerant. But the items they did sell very fresh and tasty. Service could be a bit better if I am paying the prices for teas and coffees I would expect in ceramic cup and not a take away cup if I am sitting insides. But overall very good and would come back.

Busy place with nice bakery. Freshly made food every time I visited. Coffee is ok and plenty of space to sit, inside or out.

The employee named Shah is cooperative, polite, and respectful, and serves you with all the love of God that is sufficient and beautiful

Very bad experience. I had to ask twice for the table to be cleaned and one of the waiters only urged us to leave in ten minutes.

Strongly recommended. Lovely baking and lunch 😃

Mining a Baltic vibe Ole & Steen offer above average pastries and savouries with solid does the job coffee. However they need to reorganise how customers are served if you are eating in. After being given your food there is often a 10-15 minute wait before you get your coffee. This has happened in every branch I have visited. Understaffed but what is on the menu is very good quality..

The service here was pretty bad. I’m not a regular, so my group took a few minutes to review the menu and this seemed to annoy the middle-aged employee. He asked us every minute if we were ready to order and was clearly unhappy when we told him we weren't. We let anyone else who came in to pass us in the queue so I don’t understand his attitude. He then asked for whoever was next (me) to go to his register. When I did, he said, in a rude tone, “You already ordered, right?” When I said, “No,” he sighed in disappointment and took my order. I regret purchasing anything to be honest. Given the attitude, the cappuccino and pastry wasn’t worth it. Many great cafes nearby though!

Quality was fine, but we were very disappointed that our coffees were served in disposable cups. There is no need for this, and their website images are misleading. Poor rating reflects this Cafe's disregard for the environment.

The chocolate swirl never fails to make my mouth water. 🤤 I highly recommend the cinnamon social and the vegan social. The matcha latte was a delightful surprise! 🍵 I recommend this branch for its super cozy vibes—especially the pillows and the music. 🦦 The balcony view is stunning as well. The customer service is top-notch. The staff are very friendly and attentive to your requests. They quickly clear the tables, ensuring you always have a place to sit. ⏳ By the way, downloading the Ole and Steen App is super convenient for takeaway orders, especially if you're in a rush. 💯

Best breakfast choice in London

Fine-made baked goods A balanced time.. The staff's behavior is very courteous The place is ready for recreation 🔥

This is a particularly good branch of Ole and Steen. We had open sandwiches, which were delicious, followed by very good coffee. It’s a nice room with high ceilings and lots of natural light. There is an upstairs seating area so there are plenty of tables even on a busy lunchtime. Both times we have visited, the staff have been exceptionally charming and helpful

A bit expensive but the quality is nice and you have to pop in this place if you love cinnamon rolls. They make one of the best cinnamon plant based I ever had.

Extremely busy but the wait was worth it for the extremely nice food!!

Very busy place but some amazing food options, the queues went down quickly so no waiting about too much. Seating inside and out.

Very un-environmental, they only provide disposable cups.

If you want a bad experience come here! A terrible welcome. The staff is not smiling and hardly speaks to you. Small mention for my latte which was forgotten. The staff didn't even apologize. PS: The chocolate swirl was delicious. In short, an average experience that I wouldn't necessarily recommend.

The worse matcha i never try in my hold life , that’s no matcha . Please learn to make real matcha . TERRIBLE

I came here with a friend to do work while grabbing a bite to eat, heard good things about the pastries here so thought to try it out. We ordered a couple of coffees and a Strawberry Tart and Pumpkin Spice Cheesecake, were quite tasty and sweet. Atmosphere was quite lively and comfortable, although a bit too hot inside considering it wasn't that cold outside. Only issue to be noted was when we ordered our drinks and food, our server seemed quite annoyed when we asked him to remake a drink because it was the wrong drink, and had a bit of an attitude when giving the right drink back to us. Otherwise the rest of the day here was quite pleasant.

Can’t make coffee (baristas not trained at all) and extremely rude

Buena cafetería con un montón de asientos y aseos limpios. No soy regular a esta sucursal, pero he visto este lugar cada vez muy muy ocupado, por supuesto, siendo ubicación central. Me gusta su café, así que recomiendo este lugar y un montón de catadores gratis también.

Too fast so making mistakes in orders…

Paramos aquí para tomar un café y un sándwich. No estaba demasiado ocupado y uno de los pocos lugares que vimos que tenía mesas libres, solo uno estaba limpio y no cubierto con tazas y platos. Un camarero estaba despejando, pero estaba un poco atrasado y le tomó un tiempo regresar y limpiar las mesas de migas. El servicio en el mostrador fue rápido. Seleccionamos dos rollos de pollo/ensalada de la amplia selección que se ofrece, pedimos dos cafés, un total de £ 21! Sé que es Londres, pero no puedes justificar 6 libras. 45 por un rollo de pollo, lo cual no fue excepcional. Se habían quedado sin tazas con platillos, así que teníamos tazas para llevar y se habían quedado sin platos y servilletas... no era una gran organización para mantenerse al día con un servicio ocupado. Ni siquiera era la hora pico del almuerzo. Un lugar concurrido para llevar, obviamente atienden más para llevar. . . de ahí las mesas sucias y la falta de platos, etc. No me siento animado a volver o recomendar. Caro y no se obtiene relación calidad-precio en mi opinión (incluso con los precios de Londres).

I went to the ole and steen on wigmore street and was served by Ricardo who was very friendly when I was ordering and the cinnamon roll was delicious

Male staff was touching by hand all food on display without wearing gloves.

Nice place but drinks were very expensive (tea, coffee) and all pastries had 2 prices ( a higher one for staying in) and the toilet was in a bad cleaning stage.

Dirty in restaurant and toilets. Paper cups only

I loved the most delicious cinbon, and their baked goods are excellent

Really nice coffee and apple + cinnamon cake but the service is cold and abrupt which ruined it. It does t take that much to smile and act like you care if someone is there giving you business.

The ideal place for a small breakfast

Breakfast was really good. It's a bit dear in my opinion, but it is what it is. Bathroom was very clean, and so was the whole place.

Solid ole and steen. Very busy so a bit noisy but that can’t be helped. Lots of space as there was an upstairs section with comfortable armchairs and also a downstairs section I didn’t go to. Food is great as always (standard across the chain’s locations, can always rely on it, doesn’t disappoint). Had a nice time with friends. Recommend the app, good rewards system and the £2 almond slice was a sweet deal for sure

Great pastries and good coffee. Pretty much identical to what you'll find in their places in Denmark

Unfriendly and unsmiling service. The order was not taken in full. The lady had neither the time nor the desire.

I usually come here for tea or coffee, until recently I was denied being served by one off the staff there , when asked him on why he refuses to do so : he answered "I do not serve Jewish people" i said why? He refused to answer me and left. His colleague said he is Moroccan but forgot the name she gave me. Just want to mention that staff has to be trained and respectful to costumers.

Very friendly service and welcome. We had Ham and Cheese Toasts with mustard mayonnaise which were delicious!!!!!

Cool modern cafe. The breakfast was delicious! Coffee too! A very large selection of different types of cakes!

Cute coffee shop with tons of space to hangout out or work. Had the an open face sandwhich, cappuccino, and tea. Open face sandwhich - 4/5 the pickles were great Tea - 0/5, water down and over price - 1 tea bag for a large Cappuccino - 4/5 standard

A good selection of food, such as sandwiches, pastries, cakes, etc. We sat outside and it was so busy the tables weren't cleaned for a while. When queuing, i asked for the table to be cleaned, but we ended up wiping it down ourselves.

Great place with plenty of space to sit. They serve very delicious coffee and have a wide variety of eating options, both sweet and savory. I ordered an avocado toast that was delicious but it came with a hard-boiled egg instead of poached, I didn't like that very much. There is usually a long line but it moves quickly.

Average prices but good quality products! The venue is also nice

Nice location and pastries. Location but busy and cool indoor dining

Delicious pastries, service was really great! I would definitely recommend to all my friends. Very chill vibe, fun for teenagers.

The drinks were served nice and quickly, the staff were so nice and friendly, made your day that much better 😍 Keep up the good work guys 💪

Good location, nice coffee but very busy.

Good cakes and buns for breakfast

We came this morning for a coffee on our way to the clinic for my husbands surgery, as soon as we stepped into Ole & Steen the service was amazing! Especially from Shah, warm welcoming smile, very kind and welcoming, asked how we were & prayed for my husbands surgery success ♥️ the coffee & granola bar was delicious, thank you 😊

The Ultimate Chicken Sandwich, Ultimately you are lucky to find any chicken in it! We asked if they had forgotten the chicken? No it's Chicken Paste! Lovely 🍞 bread the rest was rubbish. I ate the top of one half left the rest!

Bakery is good, coffee is ok, staff is not.

Just love this place!Salivate as we approach in anticipation of the wonderful pastries.

After the barista coughs into your coffee….. you are a little put off. Slow service, under done pastry, and the items did not even come with what’s in the name (bacon instead or prosciutto)

The “Ole & Steen” cafe completely convinced me! The quality of the food and drinks was first class - the freshly squeezed orange juice was refreshing and the pastries were simply delicious. Particularly noteworthy was the friendly staff who created a pleasant atmosphere. The location itself is beautifully designed and offers a perfect place to relax. I'll definitely be back and can only recommend it!

Great food, great service, love Jolleen’s beautiful smile :)

The baked goods are excellent, the tea is excellent, and its prices are cheap compared to neighboring cafes

I recently visited this cafe and had an incredible experience. The pastries were absolutely delicious and the coffee was perfect. A special thanks to Shah, who was incredibly sweet, helpful, and kind. His excellent service made my visit even more enjoyable.

Shah was fantastic, he gave us such good recommendations. Would recommend for gatherings and coffee with friends and family

I came on a cruise from France and Spain and this is the best coffee I have tried in these countries. I also had a ham and cheese sandwich 🥪 and it was really good. The pastry was not my favorite. Service and ambiance is great.

Stopped in for a coffee and their famous cinnamon rolly thingy. The coffee was good and the cinnamon roll was excellent. The staff were not very attentive to clearing and cleaning the tables inside and outside. We had to clear the table from the previous customers ourselves. Good place for a quick rest stop and coffee.

The staff were ok but on the day they were not up to standards. I asked for an iced latte with almond milk but they gave me cold almond milk instead and barely any latte. I expected better and was disappointed

Great sandwiches, but serving an open sandwich to eat in with no cutlery? They eventually supplied some wooden implements after I asked (and waited some time); maybe they don’t care for repeat business, being in the heart of the West End.

The bread was delicious, but I felt even better because the clerks were friendly. I plan to stop by again next time I come to London!

Nice and quiet. A few people upstairs working on their laptops. Hard to find a place where you can sit down and work and this is one

I went there on Monday with my son and ordered coffee, croissants and almond bun. The coffee was nice, croissants was tasty as well. The almond bun was dry and it didn’t taste fresh at all. The place is spacious with seats upstairs and quite a few tables outside which is nice. I ordered few times bread from them and it was good quality so I would buy bread again.

Really lovely staff, good coffee and amazing vibes ❤️

I love this place so much... Always a go-to when I'm in town. Pastries and sandwiches are so good!!

A great spot to people-watch in the heart of London! The coffee is good and atmosphere is better; the popularity of this cafe speaks for itself. A short walk from Piccadilly underground station and Piccadilly Circus, although you wouldn’t know when inside.

Enjoyed my coffee and the pastries that I had were very good. Nice location and outdoor seating too. Very reasonably priced

Great customer service! Alan is so welcoming and kind and made our time here amazing and looked after us so well!

Great customer service Nice food and really calming atmosphere staff are very effective and friendly

Bamba was an incredible host. He provided a great service. :)

Loved the experience here. Customer service was great and the atmosphere was beautiful, will be coming here again.

So delicious coffee and bakery 👍🏻 I love it

I recommend the sausage bread. It tastes better when eaten warm. The flat white also had a smooth taste without acidity. the table is not clean I cleaned up after myself. There were a lot of stains on the fork and knife. Cinnamon bread is famous. I like the big sausage bread better. I recommend the sausage bread. It tastes even better when served warm. The flat white had a smooth flavor without acidity. The table wasn’t clean, so I had to clean it myself, and there were many stains on the fork and knife. The cinnamon bread is famous, but I think the large sausage bread is even better

Best flat white in Piccadilly and service from Alan and the team.

The barista bamba and all team have a perfect servicing.

Really I’m reviewing due to the lovely Salwa (sorry if I spelt that wrong) totally making my day with the loveliest service. Loved my iced matcha latte too. It was just what I needed! Thank you! Also the cinnamon social is beautiful 😻

Great place for coffees and cakes at St James . Great service by Namrita who is very fast even when under pressure. Recommend stoping by if in the area .

The best toasties you can get in London!

It was nice to sit outside overlooking the main street. I ordered a flat white, very ordinary and cold, but the cinnamon pie was delicious.

Well came to my favourite coffee shop to meet my son and as always tempted by the array of pastries but the coffee was awesome and the service from the team was great with Salwa breaking the record for the fastest Latte and biggest smile

The atmosphere and the freshness of the food is just amazing. You can really have an amazing brunch with your friends or even read a book and drink a coffee on your own. Stars off of the service because sometimes that staff can be unprofessional and when they give you coffee its like so rude they would almost spill it on you.

Lovely restaurant especially the staff. Thanks to Bamba. Namrata and Maryna for making us comfortable.

Great customer service, especially namrata- thank you!