Parkway in Camden

I’m a regular here and usually like this location. The staff are mostly friendly and it has a cozy vibe. You can sit by the window and overlook Finchley Road. Unfortunately today I had a bad experience with Georgia who was training new baristas. I scanned my Nero app to pay and was shown on my app that the payment went through. Apparently it hadn’t gone through on the till so Georgia made me show her proof of payment on my app and on my credit card statement but then argued with me that the payment was shown as pending in my Amex app, which it always is as it takes a few days for the merchant to claim the transaction. When I said that I wasn’t willing to swipe my card again and be charged double she made a rather rude comment “the payment hasn’t gone through on our end, so you’ll just walk away with a free coffee” and insisted I swipe my app again. She did give me a receipt noting that if I was indeed charged twice they would give me a refund on my next visit, however I am rather disappointed by customer service. You would think that staff would care less about a potentially free £3.55 coffee than losing a regular customer. I will not be a regular anymore at this location.

Criticise Starbucks all you like but serving a decent cup of coffee is the one thing that they do well - loads better than Costa amongst others. The only better one is Roasting Plant Coffee in the Strand but then that place is several rungs up the ladder

Nice pub/restaurent where the atmosphare is the best thing. Quite good food but the nice personal and the atmosphare is the best thing

My mum and I popped in late July. Had a lovely milky coffee (trad caff order!) and we shared a few fresh pastries. Staff were polite and helpful and gave us a bag to take home what pastries we couldn't finish.

The ambience is wonderful, very Indian chic. The food itself is mixed. The samosa filling was oddly powdery. The gold gappa (pani poori) had four pieces only, for six pounds(!). The dal makhani was delicious, the Chana masala was spicy and well cooked. Palak was just mushed palak, the Malabar chicken was ok. Naan perhaps use too much maida as the result was thick. Rice was well made. Service was good, we were able to call attention when needed.