Pepper Mill Stoke in Stoke-on-Trent

Fantastic food, great atmosphere and staff were really friendly. Will be visiting much more regularly 😃

Very nice place great drinks and absolutely beautiful building

Took an hour for food to arrive was really quiet and all staff we standing round or hiding in the back food was terrible wouldn't go again

Arrived to an empty restaurant so as one would expect some quick promt service ....anything but Slow lazy staff Flat beer ..at £6:50 not acceptable Blackcurrant and lemonade £3:50 for a small glass After a long wait I was served with cold lame food Livid to say the least 30 quid and I left thirsty and hungry AVOID AVOID AVOID AVOID AVOID AVOID

Ordered on app took an hour and all came out wrong - staff handled it really weirdly - some being defensive and some being overly apologetic but without resolving anything. was with 4 hangry family members so it was stressful, frustrating, awkward and caused arguments. Made me want to crawl into my skin, left without eating. I feel bad, staff probs don't feel great and family are frustrated - so we're going maccies :'(

Pub very quiet and seemed reluctant to serve. When I went to the bar to order food and drink was told that they were only serving reordered food. I replied that we had prebooked a table and after checking the waitress came back and said that's fine. They however turned other people away.

Amazing Christmas dinner, service was exceptional, such friendly welcoming staff, we will 100% be returning in the new year, the new ownership by Cheryl & Rob has turned the place around, we all can not wait to come back :) Thankyou to all your staff X

A great experience for our first Christmas dinner eating out.

Had an amazing Xmas day here food was fab and the staff were brill , there was an issue with a family that basically just wanted to ruin everyone's day shame on you !!! We all had a great time Thank-you x

Had a Christmas Day dinner booked. No food left when we were told to go up to get it. We were promised a refund plus drinks then it was retracted and they called the police to get us off the grounds with no Christmas dinner. Stuff we’re disgusting and rude and laughed in our faces

Not long got back from our Christmas meal at The Pepper Mill. The service was top notch. Not only did they cater for our son who is Autistic by cooking him chicken nuggets and chips, but they did an awesome job. How they planned it all was spot on and the food was truly delicious. I couldn't eat my cheese and crackers, so brought them home. Special thanks have to go out to - Millie, who greeted us with the biggest smile and enthusiasm. Aisha, Leone, Lucy and Caitlin were the perfect hostesses. However all of the team in the kitchen, behind the bar and front of house were fantastic! It was really relaxing, fun and thoroughly enjoyable. We hope the tip we left them will go some way to treating themselves to a well earned drink. Fab! Xx

Had a wonderful time great food great service no complaints at all

The best Christmas experience, the staff are very welcoming and service is to a high standard.

Utterly amazing staff, great welcoming when arrived. The staff went above and beyond for us and the food was great. Highly recommend to anyone near and far.

Had our Christmas meal here Starters were great but Turkey dinner was cold and over cooked cold veg even the gravy was cold my Christmas pudding was hot but one of the groups was still frozen in the middle. Can't fault the servers just ashame about main course.

We had a booking for 26 for the Festive Menu 3 courses there was a long wait for starters to arrive which were ok but as the food took so long to come out some people had finished before others served. We then had a wait of over an hour before the mains started to arrive at this point several of our party had left. The Turkey mains which did arrive were cold. No sides which were ordered were delivered. Because of how bad the Service was we wanted to speak to the Manager we were told she had left the premises and just given an email. No desserts were brought out so we were left feeling hungry and very disappointed. I used to use this pub regularly but will not be using or recommending again

I waited 35 minutes for two J20's, I waited 45 minutes for my friends and my partners meal to arrive, all of which 3/4 were the same meal. Yet mine did not arrive for a further 10 minutes after theirs by which they had finished eating. My friends soup was cold, and our burgers were dry. When my burger did arrive by prompt of me having to go to the bar to ask for my meal after already telling a waitress we were waiting, it was evident that it had been sat there cooked a while ago, and the cheese on it was taken freshly from the fridge and was not melted what so ever. Complete disregard for quality of food and customers. All of our meals were 3 cheese burgers and one soup. We waited 45 minutes..

There is too much to explain as to why I'm leaving this review. 1 star it is unfortunately. An email will be sent but I don't see much of a response when the manager would not even come out to speak to us but the chef had to!

AVOID. Turned up today (17th December) at about 2pm. It wasnt very busy because it was mid week but there was probably 7 empty separate tables with used plates and dirty glasses on. We managed to find an empty one and went to order but was told “prebooked food only today” in an unfriendly manner. So why did you let us in then? Why is there no sign on the door? Why did you watch us sit down and not say anything? It was very under staffed and such a mess! Really needs sorting out - what a shambles. AVOID.

On the evening of 14th December 2024 I joined a party of 26 for a Christmas Meal. Here’s the highlights: - Bar staff who don’t know what a wine spritzer is and can’t work the till to charge for it. - Approximately an hour wait for starters, which had shrivelled greenery on them. - No main course at 21:20 despite the booking being for 19:00. When a few members of our party went into the kitchen to investigate it was void of staff, but the food was sat on the side going cold. - No clean cutlery to eat the main courses with, or staff who could find any. - When asking to speak to the manager, the staff said and this is a literal quote “they’d legged it”. This is appalling, and I wonder if their alcohol licence would allow for them to be open with no management. Their food safety systems are non existent or they wouldn’t leave food out on the sides, and the worst is the dereliction of duty by a manager who leaves junior staff to have to deal with a bunch of angry customers. I’ve reported this matter to Stoke City Council as the licensing authority and food safety management body. Steer clear of this pub at all costs.

Second time I've been disappointed here. First was a spur of the moment, this was a advanced booked Christmas meal.

The place was dead but had to wait an hour for a maxed grill and a burger. Food was disgusting. Chicken was microwaved and rubbery and I have no idea how a medium rare steak can be dry but it was. Didn’t bother complaining because the staff were all rude!

The worst meal I’ve had in a very long time. Waited nearly 2 hours for the main meal having booked weeks in advance for a group christmas meal. When it eventually arrived, it was barely warm, dried out and pretty tasteless accompanied by overpriced drinks and a dreadful Elvis impersonator. I’ll not be coming back.

We've been to the Peppermill tonight having booked a Christmas meal for approx twenty people for 7pm and pre-ordered the food. Initially we were seated at the wrong table. The first course was not served until 7.45. Our main course had not arrived by 8.40. We were told it would be another 10 mins. At 9.05 we decided to leave as no food had been brought out, just jugs of water.

The service was quick & friendly. The food was delicious & the atmosphere was great, perfect for our family Christmas meal. Thank you Cheryl & team

staff attentive, service prompt food very nice.

Nice enjoyable evening for a social event.

I visited with my partner who is coeliac and it is usually quite difficult finding gluten free food. However they already had a gluten free menu at the tables without having to ask, and when ordering, double checked for any allergies. Great service throughout, just the small details like having conversation rather than just simple customer service while we were there. Food was lovely and service was quick with no issues, will definitely be visiting again.

Lovely host and significantly improving venue

Very poor, ordered using qr code but food and drinks did not come and found them sat at bar waiting to be taken to our table, so we ended up taking them ourselves at which point on many occasions food was cold

What a change! Amazing well done to the new owners

Visited today was totally disappointing we ordered our food waited for over half an hour still hadn't had our food my husband asked how much longer and was told it could be another 15 minutes so we asked for our money back and left. We weren't the only ones that complained. Wouldn"t visit there again.

Absolute shambles. Listened to people complaining about food and service. Then it was our turn. Waited over 30mins, nothing. Asked, how much longer, told over 20 mins more. Bearing in mind, the pub was very quite not many people. Told, they were short staffed Manager had little to no interest in complaints or putting matters right. Stay away Really awful service 😪😭😩 and every other awful emoji to add

Went in for lunchtime carvery but it is no longer available so we left

Very disappointed. Was a special occasion. And was very disappointed..

Table booked at 7. Drinks ordered bought to table. Went back to order food. No steaks no gammon . Girls were trying their best. So re thought and ordered. This was at 7.20. It's now 8.05 and still no food. Could of gone back home and cooked while waiting this length of time for food. Meals arrived at 8.15. Chicken was dry, chips/fries were cold. Salt & Chilli chicken kebab had never seen a chilli. Veg curry was excessively hot. Very disappointed in food. 7 people out for a memorial meal. Won't be back.

Food uneadable service very poor... don't waste your money here

We prebooked a table with a note asking for space for a pushchair. A lady tried to sit us cramped up next to another table when the pub was quiet. We had a chat and moved us. We sat down, decided our meals and went to order to be told there is a long waiting time of at least an hour due to being extremely short staffed. We do not understand why we were not told this on arrival and it wasted our time. We ended up having to leave rushing around to find somewhere else to eat as we had young hungry children. Not OK.

Great food but a long wait over an hour to receive food. Very family friendly pub, dog friendly. Free nappies in changing / disabled toilet if needed.

Wish I could give 0 stars. Waited nearly 1 hour for food. Microwave chicken tikka horrible steak Rock hard jacket potato. Would not go again.

The food quality was poor, as was the attitude of the staff. We ordered some sides to share whilst having a drink, fries were burnt and tasted as if they had been cooked in old oil, we asked the waitress for some fresh ones. The waitress took the food back to kitchen and returned to advise us that the chef said that's how they are supposed to taste, and that they would not provide us with any fresh fries. Im not sure where burnt fries are standard, but the food and attitude of chef means that we would not recommend anyone visiting this restaurant. I have visited many Marston pubs and have never had a negative experience. We were made to feel very bad by the attitude of the chef.

Food was really poor quality. Brussels sprouts were brown and dodgy. Skin not taken off the carrots, hard peas… Not much selection at all. Staff all looked sad (except the young lad on the bar with piercings and tattoos) very polite. For £50 odd quid it was disgusting.

I was not impressed with my visit. It was the first time we have ever been and there was a lot of the menu that was not available. The food was quite poor. I ordered the mac and cheese and there was no flavour whatsoever, to the point where I might as well have just eaten pasta with no sauce. The garlic bread had barely any garlic either. My partner ordered a jacket potato and beans. There was a tiny sprinkling of cheese and less than a table spoon of beans on the potato. I was not impressed with the quality of the food, especially when the prices were quite extortionate. Even the orange juice I ordered was watered down and weak and tasted like the cheap orange juice available at tescos for 60p. The resteraunt was empty (it was me and my partner and two other people in the resteraunt). Tables hadn't been cleaned and servers were on their phones and eating food, nobody came to check on the food with me and my partner and it is safe to say we will never be back

Went in to have some food and a drink. Met the staff Cheryl, Joel, Molly who were all very welcoming. Enjoyed my meal very much and would definitely come again. Quizzes every thursday too which is ACE!

The beer prices are extortionate 4.85 for a carling over 6.00 moretti- outrrageous

Waited 50 minutes for food to arrive and it wasn’t at all busy. Staff didn’t look like they wanted to be there and didn’t look presentable. Food and drink were okay. However, there were lots of dirty tables around us.

Stopped off for a meal with family ordered mixed grill the steak was so bad it was difficult to even cut full of gristle worst steak I’ve ever had rest of the meal was ok but nothing special the deco and furniture in this pub is in poor condition service was good wouldn’t recommend the food beer was ok

Girl who took order took it wrong, then food came and was still not right

I recently had the pleasure of dining at The Pepper Mill and it was a lovely experience from start to finish. The carvery, hands down the best in the area, featured beautifully cooked beef that was tender and flavorful. The potato gratin on the menu was simply divine, perfectly creamy and seasoned. The staff were incredibly helpful and attentive, going above and beyond to assist me and my disabled wife. Their genuine happiness and eagerness to help made our visit all the more enjoyable. We are already looking forward to our next visit. Well done to The Pepper Mill team for delivering such a fantastic dining experience! Returned again this Sunday, just delightful

Food is OK gets bizzie at weekends

The staff are so lovely and it's always a great time when you visit! The food is amazing, highly recommend

Friendly staff and good food, a nice relaxing atmosphere

Would not recommend lots of things missing on the menu not available for order and dogs we allowed to wonder round of leads in my opinion in a food establishment is not the best

Arrived to find it was pie night. Less than q0 customers in the whole pub. Order 2 pies for me and fellow guest. 40 minutes later before food arrived. Terrible service with no reason why the food took so long when it's the special for that day. Won't be visiting here again. No atmosphere in place. New management been in since May 2024 and it's not showing

Excellent quality food and polite and helpful staff would highly recommend

Long enough wait (45mins to an hour) however the food was nice.

Food was amazing and it was fast Will be coming again 👍

Met up with family, who travelled from Wales, Sheffield and Lincolnshire, to celebrate my daughter's birthday. Due to a lot of traffic on the A50 a few family members arrived late, due to this we took longer to order and was over our allocated timeslot. At no point were we asked to hurry up, we were left in peace, to allow us to celebrate. I had emailed the pub a few days prior to my booking to ask if I could bring a cake and some table decorations, which was agreed. When we arrived a banner had been put up near our table. One of the employees (didn't get their name) took the cake and after we had eaten, kindly brought the cake out to my daughter and even sang happy birtbday to her. I would definitely return to this venue as the staff went above and beyond to ensure we all had a lovely time! Thank You.

Had cahe& coffee..staff were lovely..can't fault it really

Us border terriers are made to feel at home here. Mum feels at home here. Dad likes a good pint and feels very at home here... Lovely staff. Lovely manageress. 5 star Woofs from Mr Murphy & Miss Dixie ( BT rescues/bonded pair.) PS: Can't speak for the humans but our bit of scran was scrumptious... Much love...

Went peppermill yesterday had food it was delicious staff as so lovely 😍 highly recommended 👌

Top carvery, best one yet so far, very friendly staff

Came for carvery on Sunday, great selection of veg and the beef was fantastic. Friendly, welcoming staff very busy great atmosphere. The pork with crackling was fantastic

The atmosphere is brilliant, the service is fantastic and extremely fast. It was busy, and I had my food in 15 minutes. Not only that, the food was delicious, and the waitress who served me was so bubbly and wonderful. All the bar staff were so helpful with everything, cutlery, sauces, etc.The waitress also offered me some desserts, and I just couldn’t resist. I had to have the rocky road sundae, and my partner had a chocolate fudge cake. They were presented lovely, and they were delicious. I had a fabulous experience, and I can’t wait to go again!!!!

Popped in while charging the car nobody else on the 2 decent Osprey chargers, while the Costa up the road had drivers waiting

If you want a cheap carvery mid week.

Good value and food. Friendly helpful staff. Worth booking online, food can be ordered in the app at the table. Really good carvery

I went with a party of 8 friends although it was busy the stuff were excellent the service what's top notch and the food was delicious

We went for my nans birthday. Food took over an hour and a half to come out and delivery of the food took over 40 minutes from first dish to final dish to be bought out. There was mold on the garlic bread, which we returned to the kitchen. However, the lady serving us was a trainee who was extremely polite and apologetic and did her best to resolve our issues.

Ordered two meals for me and my partner one meal came out, we waited for the 2nd meal, nothing, so my partner went to the bar and asked where our 2nd meal was, we waited for someone come over and tell us one meal was only ordered we explained two meals were ordered so they showed us it was only one meal payed for and the lady who took the order got confused! and we were happy to pay again for the 2nd meal again after waiting to pay for the 2nd meal the chef came out we explained we ordered two meals but the lady didn't take both orders and we were happy to pay for the 2nd meal, again waiting for someone to take our payment know one took it! We waited over an hour for our food not to show or no one to even take our order correctly! Definitely won't be coming here again, we asked for a refund and left, we definitely won't be returning

U trained staff, food took over 45 minutes to arrive, yet no one in the place, god only knows how has trained the chef, or if he works off a spec sheet!! Who's provided them definitely wants a word with themselves

We enjoyed our meals excellent waitressing by keeley very pleasant and worked at a fast pace we will be returning

So disappointed, fish overdone, waiter didn't know what Tartar sauce was. My partner's steak not done as requested and didn't bring the peppercorn sauce we paid extra for. It's a shame, but won't be going again.

Honestly it was my first time here and it was brill. The staff brilliant, the food 10/10, and the atmosphere was incredible. The staff were so talkative and polite. This one barmaid Lucy stood out to me, very chatty and bubbly, and just overall amazing. I can't wait go again

The food was really really nice was quite surprised how nice it was, the waitress keeley was lovely, very helpful, polite and always busy, wasn't just standing round, very well presented, the place overall was nice, clean and have events on for kids which is nice and a small kids corner which is always good to have, definitely recommend and will 100% go back

Tend to enjoy going here not the best today but that is how it goes will return in the future

Great pub, massively improved in recent months. Staff always friendly and make a fuss of my little girl. Bar price are a little high but other than that a very good pub.

Food was awful chicken was dry and rubbery

Great food for all the family. Defo recommend

Lovely place, staff very helpful and mixed grill was to die for

What an amazing place I came down here from veritygate on a Carl out. It was a great place for food. To top it off I saw Bernie by the toilets. What a great day! The custards great as well.

Found this place by accident when visiting friends. Top bit of grub at decent prices. The ale wasn’t bad either!

Been my local for a couple of years now. 100% improvement under the new management.

Staff were very welcoming and food was lovely! 10/10!!!

Honestly can't fault thus place, food, service and pricing all on point. I reccomend the steak. Unfortunately I eaten it before I taken a photo! Typical. Will definitely visit again.

Have to say this is a great place for a meal and tipple. The food is great and the service is very warm and friendly. Also reasonably priced inparticular the btg special.would definitely reccomend if your passing or give them a call and they are more than happy to accommodate you as best they can.

Friendly staff, great food and reasonably priced. Looking forward to our next visit already 😋🍻

Fabulous meal and great service

Excellent food, excellent service, will definitely be back

Vegan Chill serving barely 3 mouthfuls... Staff nice though.. Note.... The reply seems to be a standard reply to any criticism (See earlier reviews) "we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one." Is it easier to copy and paste than actually improve? Is this a "high standard" of customer service when you can't be bothered to address the issues? And if you look at the picture of the portion size... It IS LESS THAN 3 SPOON FULLS.... 2 Stars must try harder.

had a lovely experience eating here. staff were super friendly and helpful, couldn’t do enough to make sure we enjoyed our stay. food was piping hot and delicious and even though i was full, the waitress suggested a dessert and we couldn’t resist! fudge cake was rich and delicious and perfectly finished off the meal. well worth the price, will be coming again!

Food was lovely, staff were unreal. Be my pleasure to go again.

Waiting over an hour for food. Was asked to wait by the waitress when requesting knives and forks. But then saw the same waitress wipe the same table about 20 time within an hour rather than do any other jobs. Staff tend to stand around talking and the manger is no where to be seen. Overall bland atmosphere and felt judged by staff members.

Recommend the hunter's chicken, very tasty and good value. Shirley and Caitlyn our servers were very accommodating and friendly. I would definitely return Thanks Shirley.l and Caitlyn ☆☆☆☆☆

Molly and Caitlin were super friendly and were amazing with our daughter. The food was really nice too

Not a place I would recommend! The carvery was shocking the salt and chilli chicken kebab I had was served with under cooked chicken.

Service was terrible the waitress was awful and told me I smelled and the food tastes like tissue paper soaked in 89 month old mayonnaise

Have used the Peppermill many many times, my granddaughter and I always go there for lunch. Today was a disaster, we waited well over an hour for our order to be delivered to our table. (chicken burger and chips) 3 times we asked were our meals were and each time we were told :- they were plating it up, and only had one chef. 20mins later we were told it would be with us in 2 mins, 20 mins later it arrived. Was disappointed at the portion size considering the price, The meal itself looked very basic,however it was tasty. They were taking orders but not informing you of the wait. Will be looking for somewhere else to go.

took 15 mins to be served at the bar (they were arguing about change for the till) took 1 hrs 15 mins for the food to arrive no apologies just "there was an influx of customers and this isn't their level of busy on a Wednesday with only 1 chef on" There was only roughly 6 tables with people sat at .... there definitely wasn't an influx of customers... if they feel this is busy then my god I'd hate to see them coping when there is people in we weren't the only people to complain meals were brought out 1 at a time with 4 coming then another 10 minute wait for the last 2 meals food was okay at best the server had no customer service skills whatsoever Toilets were also filthy we haven't been here in a while and thought we'd try again but definitely won't be coming back

Great pub, filled with lovely staff! Everyone was so joyful, and helpful. The food was lovely, I had a mixed grill, medium rare, and it was lovely. I can’t wait go again!!!