Pizza Express in Havering

Debra was our waiter and was very pleasant. Food was a good standard, atmosphere was fine.

Food was nice and my bf loved his pizza i wasn’t a big fan of mine as the pasta sauce was a bit too sweet for me and chicken a bit soggy but overall was okay. Thank you to our server Win for the lovely and quiet experience as it was our first time here.

Subha was lovely she was really pleasant and helpful. She was also very attentive

Came here with my daughter and partner ! Amazing food so HAPPY because I was starving ! Our waiter was Josh and his customer service was really good we loved how polite he was ! Will defo be back

Pizza was great, good portion size. hot honey dough balls are a must try! Our server Ines was lovely. Very attentive !

I eat at the brewery branch in Romford. The food was lovely with exceptional customer service from Chanel. She delivered a great service with a smile. She’s an asset to your restaurant.

Chanel did a great job! Kind, efficient & amazing service! A* all round! Thank you Chanel!

Had halal options & honestly a great atmosphere. Service was great, our waiter (Chanel) did a great job at making us feel comforted!

Debra was very amazing. Although the restaurant was busy, she ensured to cater to everyone with a smile. Thank you Debra

Thank you to our waiter Josh for helping to take care of us. Excellent service and good food

Josh served us, he was super polite and helpful, I had a problem paying with my new card but he was patient and helped me out

Delicious food and service from a lovely waitress called Debra …. Couldn’t fault a thing just praise for such a lovely lady!

good was nice and the service was great

Josh was an excellent waiter!!!!

Subha was amazing, super friendly and provided great service, Thank you!

The food was great as usual and the waiter Debra was very nice

Only two members of staff waiting, empty tables, full of dirty plates and glasses not cleared only 7 tables with people sitting, waited 25 minutes for someone to come and take order, no apology, young lady waitress had a face like a busted boot, male waiter so rude to another set of customers as I'm writing this the customers at the door no acknowledgement for 10 minutes walked out, discussing service

Food was really nice and Subha was kind as she gave a big slice of cake and the restaurant even reheated the cake for us.

We came quite late and Win, our waiter, was amazing with the service and being accommodating!

Visited just before the Cinema. Debra was lovely and really lovely with the kids. She was really speedy with the service too which was great as we didn't want to miss our film. We really love it here and will definitely be back.

Big thanks to Josh, arrived with a wheelchair user, and he made our access issues easy, moving furniture and making sure we were settled and comfortable.

Food was good ,, DEV was very good and helpful

Great food and great service. Thank you Win!!!

Josh is an excellent waiter , very attentive and kind/polite . We had a great meal everything was extremely smooth and he made sure we were looked after :) thanks Josh . TOP LAD 😶‍🌫️🤖🦿🦷🫁🦻🏻

“I had a disappointing experience at this pizzeria. The food quality was very poor – it lacked freshness and flavor, and overall, it did not meet my expectations. I wouldn’t recommend it based on my visit.”

Win served us and was very welcoming. Thank you and happy new year Win!

Got served by Jasmine who was really helpful and great. The food tasted really nice. Was a wonderful meal.

Had a lovely evening at Pizza Express Romford. Started with a very pleasant welcome from the manager and our waitress, Ines was so kind and attentive throughout the night. Have been coming to this Pizza Express since I was a child and will continue to look forward to coming in between study periods at University. Great job!

I want to say thank you to our server josh he was very helpful and kind .

Excellent service from Josh not only did he have a smile the whole time servicing us on Christmas Eve he was running up and down the stairs to serve a table of 7 with all sorts of requests. Thank you Josh for making our Christmas Eve special!

Chanel and Dev provided excellent service. They continuously made sure that everything was okay with our order, and were extremely friendly and warm. Food was good too!

Chanel and Dev were great! Really helpful and really friendly!

Lovely food and great customer service by josh.

Jasmine was great!! She was A1 with customer service, made us feel comfortable and she was very smiley that made the atmosphere that much more amazing!

Came here for my boyfriends birthday we had a lovely waitress called Jasmine, very sweet girl and was so kind. So happy with the food absolutely delicious and the staff are so patient.

The food was ok, but the service was terrible. The manager, who was quite rude and dismissive, made the experience worse. Instead of addressing our concerns, she was condescending and unhelpful. It felt like customer satisfaction wasn’t a priority at all. Definitely not coming back!

Jasmine was an amazing waitress food arrive amazingly quick and was beautiful

Absolutely poorly run by management on a Sunday. They post offers and menu’s but cannot check this on the till. All app based but half of the time the app doesn’t marry up with the menu. The management could be a bit more understanding of what the customer is asking for instead of being defensive and playing the blame game. Poorly managed and poor customer service.

A great meal with an excellent waitress Debra. Debra was very friendly and helpful. Top notch service!

Had the nicest waiter ever . Ines was wonderful and made the experience enjoyable

Jasmine was really polite and welcoming. Her colleagues could learn a thing or two from her. Thanks Jasmine.

Great service and food. Debra is very accommodating. Will definitely come back.

As regular customers of Pizza Express in the Brewery Shopping Centre, Romford, we want to send a big Thank You to Win, who has been our waiter on many occasions. He is always friendly, calm, and attentive, even when the restaurant is busy. Nothing ever seems too much trouble, and he serves with a warm smile. He often takes a moment for friendly conversation when time allows, which is a nice touch. His excellent service really enhances the experience. The kitchen staff also go above and beyond each time to make every order special. Thank you to the team for an excellent experience once more.

Get customer service from Subha

Great service. Ed is a great waiter! Thank you

Thank you Jasmine for the service for my sisters birthday. So kind and quick service.

Love the staff there honestly always make me feel welcomed, never fails to make my experience 10/10 thank you Debra and Eva but also everyone who was working.

Ran in for pizza before a film. Told the lovely maitre de we had one hour for the film and she ensured we were fed and out in time. The pigs and dough balls and Xmas cocktails were yummy too!!!!

The food was really bad. We love this chain but Romford branch was so bad 👎

Excellent food and decent portions. Impeccable service by Sasa. Very attentive and friendly.

Thankyou Win at the Romford branch, nice and easy order and friendly customer service.

Staff tried their best but we could clearly see that they were run off their feet. More staff were definitely needed. Overall food was good but slightly delayed. Win was very good along with Jasmin but again run off her feet. Delivery guys got more attention than the customers in the restaurant as they kept coming in and out every few minutes.

Allways been a lovely pleasure coming here we love it. Thank you so much very professional service by Ines and Hassan👌😁

Friendly staff, lovely food. Would highly recommend to anyone

Excellent service from Subha. Very attentive and friendly

We had a great time at pizza express. Ines served up with smile which made our evening.

We tried here a couple of weeks ago and we had to leave before being seated as we were waiting for at least 10 minutes without even being acknowledged, thought we'd give it another chance today. Food was alright but the service is so slow, it was busy and only a couple of people working so it took forever to order, pay etc, which isn't great when you have an impatient toddler. I think management just need to have more staff working and a lot of issues would be solved. I doubt we'll be coming back again if it stays the same.

Sasa is always the best waiter!

Ines was a lovely waitress, very warm, welcoming, attentive always with a smile on her face. The manager Manisha was also very lovely and bubbly! Pizza was incredible honestly one of the best pizzas I’ve ever had. Quality stuff!

Chanel was amazing, made my day

Ines was the perfect waitress, she greeted us with a genuine smile and made our dinner a pleasant one :)

As always, a great evening. We always come with the kids and there’s nothing ever to complain about. Thankyou to all the staff and a special thanks to Ines. We will be back sometime soon.

Amazing food, great atmosphere and impeccable service from Debra.

We had a great experience thanks to Debra, who was really friendly and helpful. Great service!

We were able to get a table and were seated quickly, the service was great as usual as was the food.

Tasty pizza. We made lots of changes but they were really good about it. Thank you.

Our waiter Win, was excellent, speedy service with a smile on his face, the food was great too, will definitely be returning in the future!

Great food as always and 5* service from Jasmine. Credit to this branch for having such a great person with a welcoming personality

Iv been to many places where the service is alright but jasmines commitment to providing an expectational experience is something that keeps me coming back.she goes above a beyond making everyone feel valued and appreciated it's very clear that she takes pride in her work and it shows in everything she does.In a world where customers service can often feel lacking jasmine shines bright as a beacon of positivity and hard work I wholeheartedly recommend visiting just to experience the remarkable service she provides.even though she was busy with customers she still made sure my children was okay as well as me to.jasmine is not just a young beautiful girl she bring alot to the table thank you jasmine for giving me and my family a amazing time we'll be back soon ❤️

Sasa was our server, lovely service. Food was delicious and had a great experience!

Win is an amazing staff member. Everybody was also lovely and the pizzas delicious. Only 8£ after installing the app. Me and my friend have a lovely night with delicious pizzas! Thank you pizza express. It’s worthy a try everyone!

Been here many times but never left a review. I would like to specifically mention a lovely waitress who helped us today called Ines. She was the perfect host, very friendly, patient, timely and had a lovely warm smile, which always helps.

Noyem was polite, well mannered and immensely helpful. Would come again to be served by hy him

We had a great experience thanks to Jade, who was super friendly and welcoming at the door. She made sure to ask about any allergies or dietary requirements, which was really thoughtful. Jade also explained how to use the app and the £8 classic pizza offer very clearly. It's a shame she couldn't take our order, as she seemed very knowledgeable and would have been fantastic in that role too

Ines was amazing while serving us Friday evening. The food was great however did find one dish slightly cold. Other than that brilliant service from staff and great atmosphere would recommend

My daughter and I popped in after school today for an early dinner. The restaurant wasn’t overly busy and the atmosphere felt relaxed and welcoming. Subha served us and she was attentive and friendly. She enquired about any allergies or dietary requirements, helped with our menu choices and was genuinely gracious, polite and helpful throughout our service. The food was great and we both enjoyed the new sticky toffee pudding desert. Please pass on our thanks to Subha and the rest of your team. Thank you.

Had a lovely meal thank you to Ines for proving us with a fast and friendly service :) food was also 10/10

Pasta was warm in spots but cold in others - really like it had been microwaved and not properly

Excellent food and great service from Subha

Amazing service by Chanel thank you xxx

Turned away at the door because they were short staffed and didn’t want to be overrun. Absolutely disgusting way to run a business.

I recently had the pleasure of experiencing exceptional service from Jasmine, and I felt compelled to share my thoughts. From the moment I walked in, it was clear that Jasmine is a true asset to her team. Despite being understaffed, she approached her work with an inspiring level.Jasmine was handling an impressive workload on her own, and while her manager eventually stepped in to assist, it was evident that Jasmine was already managing beautifully. She maintained a calm demeanor, even when faced with challenging situations. I can only imagine the pressure she was under, yet she never showed signs of being overwhelmed. Instead, she made it a point to engage with every customer, ensuring that no one felt neglected.What stood out to me the most was how Jasmine handled difficult interactions with rude customers. Rather than letting their negativity affect her, she remained respectful and understanding. It’s a rare quality to see someone maintain such professionalism in the face of disrespect, and it truly speaks volumes about her.

The taste was not existing, never again .

The food lacked flavor and was overpriced. Overall, not worth the money for the disappointing quality and experience.

Fantastic food and ambience. Our server was Ines she was very attentive and helpful , she was very pleasant. Extra customer service . Ines helped with accessing the app and assisted with retrieving our rewards on the app. Really made my dinner experience accommodating- service with a smile

I cannot express enough how outstanding Jasmine is! From the moment you meet her, her genuine kindness and dedication to her work shine through. Jasmine embodies the essence of excellent customer service; she goes above and beyond to ensure that every customer feels valued and appreciated. Her hard work and commitment are truly commendable, as she consistently puts in the extra effort to meet the needs of those around her. In a world where these qualities can sometimes be hard to find, Jasmine stands out as a beacon of trustworthiness. Customers can always rely on her for straightforward advice and support, knowing that she has their best interests at heart Thank you so much we’ll be back soon.

Lovely food and atmosphere! Thank you to our waiter, Win, who was very attentive and helpful! Will definitely come back again!

We visited for lunch, four of us, two adults and two children and had a lovely time. Food was good, my grandchildren always love a visit to Pizza Express. Our waitress was Jasmeen, she was great, extremely helpful and very friendly.

My group of 20 and myself had an amazing time at Pizza Express. Starters were quick, and the drinks orders were adhered to with precision. Our waitress Chanel was friendly, attentive, and went above and beyond. She even sorted the birthday cake and brought it out already lit at the appropriate time and led the happy birthday song. Well done, her and her team. I would definitely recommend this venue for your special days.

The pizza was completely cold as were the dough balls. Cold pizza with cold ground beef is not edible. There was no garlic butter dip given with the dough balls. Completely different from the last time we ordered from here. The food was hot and tasty

Nice waiters but too long to give us our bill and pay it.

Me and a friend dined here last night and was served by Jasmine. She was a sweet girl and was very professional, staff don’t usually stand out but she did.

Delivery from Deliveroo was sooo slow. Food was stone cold and inedible. £76 for frozen food is disgusting. Shitty restaurant stacked the desserts on top of the “warm” garlic bread. Comically bad

Chanel was a superstar when I bought 12 kids to pizza express romford!!!!!

The food was cold absolutely horrid

Food was amazing and service from jasmine was brilliant will definitely go again 👍🏼

Had my daughter’s 6th birthday party here and it was brilliant!!! The staff (Chanel and Win) were really friendly and helpful and were great helping the kids make their pizzas! A must for a birthday party if you’re looking for something different than Softplay.

Exceptional service, Ines was great!

I had to ring the restaurant to ask a question and they were so helpful! Great service all round and food was delicious!!!!

The crispy potato’s were a very poor quality and the potion size was ridiculously small like someone had eaten half.