Pizza Express in Manchester

Our order got completely mixed up because they can’t hear over the music and the number of customers. As we were going to the theatre, we decided not to change it but both the waitress and manager were more on the defensive side trying to find excuses rather than taking responsibility. Won’t be coming back to this one. Also, We were told that we had to order specific starter for the children’s menu When at three other pizza expresses we have never had to do that. Absolute shame

Lo visité ayer. Muchos de nosotros pedimos pizzas y calzones y dos de nosotros pedimos un plato de pasta. Llegaron pizzas y calzones pero cuando llegaron nuestras pastas, todos habían terminado sus pizzas. Cuando finalmente llegó la pasta, fue difícil y tuvimos que devolverla, a estas alturas ya habíamos esperado más de lo que debíamos para la pasta y no queríamos esperar otros 20 minutos así que terminamos sin tener nada. Los platos deben ser sacados todos juntos, definitivamente no debe esperar lo suficiente para que todos los demás terminen el plato antes de obtener el plato que pidió. No estaba ocupado, así que no había razón para que esto sucediera.

Good experience, fast and efficient service. Busy during the time we visited, so recommend booking at peak times.

Great food on busy Christmas Eve service, the manager which served us was very attentive with drinks and orders, no mistakes and very helpful with using the app

Amazing food and the kindest staff. I honestly love coming here and it is in a great location. The food tastes fresh and delicious

We had a broken chair and no cutlery. Food was good but as it was so busy service wasn't the best.

Reservamos Pizza Express Oxford Street, ya que estaba cerca del Bridgewater Hall, donde estábamos asistiendo a un concierto. Dejamos mucho tiempo para nuestra comida (llegó a las 5. 30 pm y necesitaba salir a las 6 . 55 pm). y recibimos una cálida bienvenida a la llegada. Nos mostraron a nuestra mesa y una orden de bebidas tomadas. Nuestros entrantes llegaron a la mesa en 20 minutos y en este punto el restaurante no estaba ocupado. Lamentablemente, entonces esperamos 35 minutos para nuestra red principal y tuve que preguntar sobre los tiempos, ya que estábamos preocupados por llegar tarde al concierto. Lo mismo sucedió cuando dijimos que queríamos pagar la cuenta, tuve que ir a llamar la atención de alguien. Esto fue una pena, ya que la comida era deliciosa, especialmente la ensalada de atún Niçoise. El restaurante no estaba tan ocupado, pero nos preguntamos si tal vez las empresas de recolección de alimentos, Deliveroo, Uber Eats, etc. estaban distorsionando la cantidad de demanda que había en el equipo, ya que nos dimos cuenta de algunas colecciones en curso. Vergüenza realmente como todo el mundo era amable y la comida era buena.

Nipped in before a gig, grateful to be seated quickly on a wet n windy Friday evening at 18:30. Food ok, shame no draft beers

While I had a disappointing experience, I was contacted right away and was asked about the circumstances. Their responses were very fast and they did what they could to remedy the situation. I will definitely give them another chance because I really appreciate their customer support. Thank you.

Really good food, and good prices.o by

Fantastic service, really friendly and approachable. Food was gorgeous, I had the Christmas feast and was hot and tasty. The manager I think her name was Christina, she really helped look after us! Will defo be back to this pizza express!

Had a quick meal on Friday evening and Katie was fantastic. Really good service and always on hand!

Delicious food. Were with the boys, just threw in some half liters, then had a nice pizza.

Best pizza by far. Worth the journey to Manchester

Had a fantastic time. Got settled fast and the food was amazing. Thank you to Willow who made sure we had everything we needed.. 5*

Great dining experience, our server Amelia did an amazing job

Willow was very nice very fast server- thank you! Food was also very good and came extremely quickly .

I came in for a meal by myself. I was greeted by a lovely lady (didn’t catch her name but she was short with brown hair) who quickly sat me down and took my order. I had a calamari to start and the Chicken Calzone which I would highly recommend. A lovely girl called Amelia was very attentive and offered me a second drink and dessert. I would highly recommend coming here, couldn’t fault it!

Booked in for an early dinner with my family before attending a show at the theatre. I was greeted with lovely smiles and was seated on my table straight away! Our server Amelia was so warming and lovely! I had a lasagna which I would highly recommend! All around great food and great service from Amelia!! Thank you.

Katie was extremely friendly and professional and paid extra attention to my 4 year old daughter who loved the food... especially the ice cream dessert which Katie added chocolate sauce to. Thanks Katie

Had pizzas for lunch. The service was prompt and friendly, especially from our server Willow. The atmosphere was relaxed and everyone was welcoming. Definitely a good place to go.

Food tasty but not very hot. Had to go find a server for cutlery. And wrong table number on menu so struggled logging onto app. Otherwise good option before theatre

Ubicación perfecta para el Teatro Palace - la comida era tan sabrosa, fresca abundante. Nuestro servidor era amable y eficiente. Siempre usará este restaurante cuando vea un espectáculo

Great location when the kids want pizza express and nothing else will do for them. Good atmosphere and ideally located for the theatre.

Great food. Massive shout out to Lee and Rob. Lee is super friendly, credit to the restaurant 👍😎

I have been to many other locations for this chain and never been so disappointed by the food and service as I was last night, we brought a friend there for the first time and had decent service to start off but then felt like we were being ignored along with all the other tables around us. Tables were not being cleared and we had to repeatedly ask for water. Everyone was waiting for their food for over 40 minutes and all though our pizza was good the sides were incredibly disappointing.

Amazing service by a lovely waiter called Lee. So welcoming and friendly, will be back every single time in I'm in Manchester!!!

Never had any onions for the pizza that I ordered then ordered a drink from the menu not in stock it seemed everything I ordered was out of stock. Service was poor asked several times for a drink only to be ignored.

100% recommend pizza express. 100% would not recommend just eat

Staff were very helpful but the food was not up to standard expected of pizza express.

The Pizza Express order page kept putting the delivery time back by 5 minutes repeatedly. Now, 2.5 hrs after I placed the order, it's still showing that the courier is at the restaurant. My order has not been delivered & I have no cancel option.

Everything you know and love about pizza express. And great to see it busy whilst not having to wait for a table.

Visited on a Tuesday afternoon. Very clean and tables well spaced. Lee was the only sever and was very efficient and organised. Good food and clean toilets. Open kitchen,

Nos sentimos tan desagradables en este restaurante. Nuestra comida no ha sido servida por más de una hora. Llegamos alrededor de las 6: 45 pm y esperó hasta las 8 : 30 pm pero aún así no se sirvió comida, ni siquiera los aperitivos que pedimos. Seguimos nuestra orden, pero ellos sirvieron primero a los que vinieron después de nosotros varias veces. ¡Así que nos fuimos! ¡El peor restaurante en el que hemos estado!

As a traveler, I visited with my son. The pizza was tasty, but I felt very unwelcome. To make matters worse, they cleared my food while I was still eating!!! Unbelievable!!! A place I will never visit again!

26.08.24. I went with my daughter to eat there because I had already ordered takeout and loved it. Pizza is really good, service too. Only I don’t give it 5 stars because I didn’t have a smooth wine… but I recommend it!

Great restaurant, conveniently located. Wasnt particularly busy for a Sunday evening. Great team, very helpful and knowledgeable! Both pizzas were hot, served quickly and of good quality. Decided on desserts as well and the sundae and cheesecake were great! House red went down well and good coffee to finish off the meal!

Today I ordered my favorite Pollo Pesto Pasta from your restaurant.. The pasta arrived white and not green.. We asked the waiter why.. The waiter was convinced that we were wrong and the pasta was right and kept arguing with us.. So we pulled out a picture from your restaurant's Instagram to make sure it should be green.. He didn't try to listen to us and kept talking while leaving us and said I'm just a waiter and I'm passing your comment to the chef.. So why didn't you do that the first time?.. After a while the waiter disappeared for a long time which strangely made the restaurant without service.. it was the time for the staff to change.. But it was the longest exchange I've ever seen in my life.. And the new waiter came without making eye contact with us at all, talking to us with his eyes somewhere else.. We smiled at him and he didn't smile and didn't make eye contact with us.. This branch is the strangest branch of Pizza Express I've ever visited.

The food was excellent, I went for a Sloppy Giuseppe pizza which was delicious, washed down with a nice Peroni of course. My daughter , who is aged 9, enjoyed the dough balls, pepperoni pizza and chocolate brownie. It was great to take up the kids eat free offer, also she enjoyed the bambinocinno at the end! The service was excellent, Kanika served us and she was such a great host, from welcoming us in, through to when we left - so friendly and helpful. The food courses all arrived in good time which was great too, when eating out with a child especially. It was a really good experience all round.

Ridiculous service. ‘Kids eat free’ but if we are so slow to remove your main course dishes (25 mins) and you have the theatre to go to so don’t have time for your kids to order dessert then we have to charge you more than an actual kids menu price!!! response received and has no bearing on me as we won't be back- worst Pizza Express in the country

Mis amigos y yo fuimos a cenar a este Pizza Express el 25 de agosto. Después de terminar nuestras pizzas, uno de mis amigos fue al baño y mientras estaba allí vio al chef - ¡el chef! - saliendo de un cubículo y saliendo del baño sin lavarse las manos. Cuando mi amigo compartió esto con nosotros, todos estábamos disgustados. Mi amigo se acercó y miró la cocina abierta, y vio que el fregadero de la cocina estaba lleno y rodeado de masa y no parecía estar en uso. Cuando el servidor vino con la factura, le expliqué lo que se había visto y pedí hablar con el gerente sobre esto. El servidor era encantador, amable y comprensivo. Era excelente. Lamentablemente, unos minutos después, el propio chef vino a hablar con nosotros. Como alguien que maneja un negocio por sí mismo, me sorprendió esta terrible decisión. Había pedido hablar con el gerente: obviamente el gerente debería venir a mí. Enviar al chef, por un asunto tan incómodo de higiene personal, es una gestión sumamente deficiente. Lo que empeoró las cosas fue que el chef, en lugar de disculparse, se mostró a la defensiva y grosero con sus asquerosas acciones. Admitió que no se había lavado las manos en el baño, pero insistió en que las había lavado en el fregadero de la cocina antes de preparar cualquier comida. También afirmó haber hecho contacto visual con mi amigo sobre esto y sugirió que se asegurara de que su amigo lo viera lavándose las manos. Hay muchos problemas con esto. En primer lugar, mi amigo dice que no hubo contacto visual. En segundo lugar, ¿por qué querría el chef hacer tal contacto visual a menos que supiera que había hecho algo malo? En tercer lugar, el fregadero evidentemente no estaba en uso inmediato. Finalmente, aunque todo lo que el chef había dicho fuera cierto, sigue siendo antihigiénico y repugnante salir del baño -y en el proceso tocar superficies, tocar la puerta del baño, abrir la puerta de la cocina para llegar al fregadero y demás- sin lavarse las manos. De manera crucial, el chef admitió que no se había lavado las manos en el inodoro. Le expliqué cómo esto era antihigiénico y poco profesional. El chef no se disculpó remotamente. Se puso agresivo conmigo y me preguntó si no lo había entendido. Me sentí intimidado y sorprendido. Mis amigos y yo queríamos que esta situación incómoda terminara y la cuenta se pagó rápidamente solo para que pudiéramos salir de allí. Es absolutamente repugnante que el chef usara el inodoro, y luego saliera de un cubículo -especialmente usando un cubículo, no un urinario- sin lavarse las manos. En lugar de que viniera el gerente cuando le pedí esto, vino el chef. En lugar de disculparme, tengo agresión y grosería. Una experiencia horrible.

Great place for meal after the theatre.. Very convenient. Food good

I ordered smoky bbq chicken pizza and pesto dough balls and both of them tasted below average. It was an online delivery and both the items were cold AF. Didn't expect this from pizza express. I loved pizza express in India and thought it might taste the same or even better but I was disappointed.

Very noisy inside, staff and food was nice

You know what you're going to get with Pizza Express and this one didn't disappoint. Fab food and fabulous service from Katie

Perfect lunch date with my daughter before a trip to the cinema. Excellent service. Fabulous food and served promptly

Warm welcome on arrival, service was fast without feeling rushed. All the team were really friendly and attentive and the food was great.

Excellent staff, so courteous and friendly - warm welcome as we came in. The service was really prompt. Saddened to see some of the negative reviews, we had a great time, would recommend! Get the app, it saves you some money.

Just perfect no laughing amazing the server we had was to die for i loved it and so did my mother

The pasta and pizza were very delicious, the place is nice and spacious and they served us quickly Prices are regular

Meal deal was missing the drink

So just eaten here as working away for a night. First of looking at the reviews the manager only makes comments on 4+ star reviews and in my opinion should be rectifying the poor ones. Walked in and Restaurant was cold. I asked if there was a warmer table/area. The reply was its all the same. I ordered a pizza and a beer, went to the toilet and there was a member of staff just sitting on the upstairs doing nothing. Oh it was warmer. Pizza arrived, warm not hot and a little undercooked. No one came over to ask how my meal was. I finished and asked for the bill, then had to wait quite a while before anyone came over to take payment. There was only 4 tables in the restaurant. I usually use pizza express when working away but Honestly this was poor.

I go to Pizza Express quite regularly. The food was good but service a bit hit and miss. Our order came promptly but then no-one checked if everything was ok and it took a couple of reminders to get the bill though we'd said we needed to go as we were moving on to a gig. The only let down was when I asked for extra soda water in my drink, the waiter looked confused, went away to find out and no-one came back.

the discounts just eat offered made it much cheaper than the original price, very happy

This meal was shockingly bad. Firstly it’s over priced with no information on the size of the pizza. Then the food came flat and cold with staining black char at the bottom of it

Brilliant service from Paul and the rest of the team, incredible food and all the family enjoyed! Speedy service and friendly, entertaining staff. Thank you very much for the experience !!

Saturday night; very busy, but staff friendly and food was good. This is a fairly small one but they had enough staff. Happy to recommend.

Visited for lunch today we enjoyed the food service was alright too. The restaurant got quite busy.Our waitress Kate was great .

The cheese dough has a lot of cheese ! We have also ordered BBQ Burnt Ends pizza . We have clearly say the name BBQ burnt ends , Burns Ends only comes with beef . However, the first pizza we received its chicken . The waiter kindly help us to change it back to beef . However ,sadly the beef pizza we received only got a little amount of beef ! There is a big difference from the pizza we saw in deliveroo ! The amount of beef is too little . Moreover , even compare with the amount of chicken , the amount of beef is less than that . £16.75 a pizza this amount of beef is unacceptable.

Friendly staff and good value food. Level access and ground floor toilet available.

Poor service and overpriced for quality

I had a take away and the pasta alforno was ok ISH lots of stringy mozerella and hardly any cheese sauce if any ,and pasta under done, the halloumi balls were really nice ,I dipped them in garlic butter dip ,then after had extreme stomach acid,and chocked on acid in sleep even though on meds for it then next day extreme vomiting and diarrhea and feeling unwell ,

Ridiculously expensive for what it is

honestly i’ve never been so disappointed to hear about my friends oxford road pizza express experience. She had ordered a bruschetta and upon arriving we came to the realisation that she had received a plane piece of bread. upon looking at the bread there were several slits within the bread which could have been interpreted two way. either the team at pizza express were trying to trigger my tryphopobia or alternatively the team was trying to rub in the fact that the bruschetta was missing from the bruschetta. upon calling the restaurant they denied any responsibility and instead blamed it on the driver who had supposedly eating the bruschetta. a far fetched excuse like this, accompanied with the already cold nature of the food, was enough to ward me far far from order pizza express again.

Food was freezing cold and I was sent a slice of bread instead of an actual bruschetta. And then told on the phone there was nothing the restaurant could do to resolve the issue.

Beautiful food. Excellent service.

Quick service.V.good hot tasty food. Polite and helpful staff. Advised to pre book.

A MASSIVE thank you. Me and my girlfriend had had a scare not far from this restaurant in regard to a very low wheelchair battery, meaning it needed a charge. Both of us being hungry, we killed two birds with one stone and came in for an early dinner and an opportunity to let the chair charge up. Once this was explained, they were very accommodating, making sure we had adequate space as well as a plug for the charger itself. On top of good food and good service, a workforce this accommodating for interabled couples/disabled people in general always makes me smile. We’ve been in accessible and welcoming places before, but the fact it wasn’t made to seem like a chore is such a welcoming thing. Special props to the guy who took our payment; it’s a rare treat for someone to side with us about how self- centred the people of Manchester can be. From Finley and Melike, Thank you!!

Booked a table here as we were going to the theatre, as it’s really convenient and close by. The restaurant was very busy, and I was quickly shown to the table by the helpful host. When our waiter came to take our drinks order, I explained I had a free dough balls with the app, and whilst we perused the menu, he brought out our dough balls. Due to my sister and I chatting, we kept forgetting to look at the menu, but the staff we friendly and saw as soon as we were ready. Our waiter helped my sister choose between 2 pizzas and he asked if I wanted anything adding to replace the fact I didn’t want anchovies in my salad. Great service from our waiter, who also explained how to use the app to deduct the dough balls! I didn’t get the name of the waiter, but know he was originally from Byker in the North East. He was a great waiter, very personable, knowledgeable about the menu and was generally a great waiter!

Excellent service and food despite it being very busy as we went for a pre-theatre meal.

O my goodness. Came from Northern Ireland. Got pizza and chips from here . Had eight chips in box yes 8 chips price for 2 pizzas and 3 chips £47 not impressed.. folks pizza was good chips 8 chips in a box think you could do better than that !!!

The food was pretty good. I went with a group of friends, I'm not big on pizza so I had the pasta. Was a perfect size. The service was amazing and really catered to us. Very polite. One thing that lets the place down is I felt like we where on top of one another. We where really really close to the next table, it felt like I was sat on their knee

We were made to feel so welcome here. Service was excellent and there was enough choice on the menus for everyone in our party.

Fast delivery and very good food

Rude staff during serving, after the meal they expected a sizeable tip from us and became angry when asked to remove. We were intending on leaving a smaller tip that we were able to afford, some members of our group continued to give this staff member a tip. They are very lucky considering how we were treated. Won’t be coming to this restaurant again. Food was very good but overshadowed by this.

Amir greeted me and my husband. We came to celebrate our anniversary. Amir looked after us. He had a great personality and food was bought out on time. Thank you for such fantastic service ! He literally made our day....what an asset to the restaurant. Bravo. Much regards Tal and Aisha :)

Poor. Ordered two salads, doughballs and halloumi bites. Took over 30 minutes to arrive and only got brought to the table when I walked over to where the chef and waitress were stood talking to ask where they were. Other tables which arrived after ours were getting served first. Not all food options available either. Would not go again.

Very slow service despite the restaurant not being busy.

Nice delivery person. Pizza was burnt in places and not as nice as usual.

We arrived with no reservation to a busy restaurant. What looked like a Manager ( male, dark hair, slim build ) was serving the table directly opposite the host point. He actively ignored us - a quick glance, heaven forbid a smile and acknowledgment would have been appropriate. Instead he went on with getting drinks for the table, practically walking by us and leaving us hanging by the door. At this point I went to find a waiter to ask if any chance of a table, as I suspected he said no. I’m not aggrieved by this, but the complete lack of any kind of guest service, interaction or hospitality by this ‘Manager’. It would have taken 5 seconds to talk to us ! Instead, I now won’t return & will advise others not to bother either - definitely not a raving fan & a poor example to the rest of the team

Zero! The order has not arrived! We are waiting for a feedback from customer service!

Went there at 5.45 on Sunday, restaurant was empty apart from 8 people over 2 tables. Couldn't seat us as every table was booked, apparently! Could only see 2 staff front of house so I assume they just didn't want the business. Otherwise their business model is serious broken to leave whole restaurant empty and not take walkins. Walked around the corner to Wagamama, which was full, they still found a table for us (4 people) food and service both great.

Dreadful. Went in around 6pm on 10.12.23, hardly anyone there. Pleasant lady seated us & took our order. About 15 mins later told a component of my starter was sold out. Offered an alternative but the doughballs were under cooked and really don't go with hummus. Time was marching on, we had to be somewhere & hoped to leave around 7. I asked a waiter where our mains were, said we had to leave in 20 mins approx, was told he would find out. He didn't come back so 5 mins later asked again, oh yeah, another 10 mins or so. We left without eating, we didn't pay either but had travelled 100 miles to see a show, now on an empty stomach. No express at this place, staff all hanging around the cooking area on their phones. Only 1 Deliveroo style order collected while we were waiting so not busy with that side of things. If you are short staffed or out of menu items, tell diners on arrival that there could be a delay or you don't have something.

Good initial service, main course out quick but no subsequent service at all for additional drinks, desserts or coffees. Even payment required our flagging someone to the till. So unfortunately a lack of staffing, 5 or 6 only visible front of house, prevented both additional spend and an excellent rating as we enjoyed what we ordered and really fancied a pudding and coffee. Shame.

Quality was fine student discount accepted

Could have been a bad night, or something could have happened to upset the staff, but we really didn’t feel welcome on what seemed to be a quiet night in the restaurant. Food was fine but we left feeling pretty glum at the downbeat service, forgotten orders and long delays. Can see a few reviews recently on the same subject so may need looking at.

a quiet wednesday afternoon meant we were the only diners at the time. Pizza and wine were all good and the staff were great in being super patient with us as we were chatting so much and taking an age to decide.

We were in from the US, tired and hungry and Pizza Express was recommended. Yes we ordered an American Hot, but man it was great! It was cool cutting our own pizza with a very sharp pizza cutter. The beer selection wasn't huge but it was good and local. It's a cool family friendly atmosphere and our waitress Anais was world class with great suggestions. I highly recommend this spot! Go check them out this weekend.

Leuke plek. Zeker met kinderen! Lekkere pizza en leuke mensen in de bediening.

It was really busy when we went but I was really impressed with how quick the food arrived and the service was great, lovely staff.

Had dinner her alone in October 23. Excellent service and the usual consistently good standard of food for Pizza Express. I often visit Pizza Express for dinner alone when travelling for work because they’re generally well set up for solo diners and you can either get in and out quickly or choose to linger. Also saved nearly £15 today with the app so it was very good value. Would definitely return.

The Chips weren’t cooked they were whist soft and saggy and the pizza had hardly any tomato base so was quite dry

We walked 15 minutes to get to the restaurant - arrived around 21:10 and was refused seating as there was shortage of staff! How is that my problem?

Excellent food and service to match 👍

Hamish was our waiter he was kind / poliet / helpful Food is good Good atmosphere

super lieb bedient und an den Tisch gebracht. Servicekrafthat laden alleine geschmissen. Daher eher längere Wartezeiten aber ok. Essen lecker und hunger gestillt. Sauberes Lokal und Sitzmöglichkeiten drinnen und draussen.

Had a great date with my girlfriend as she was craving pizza from here, Max, our waiter was incredible, great vibe and great service. Thank you!

Visited the restaurant again another fantastic meal and visit will highly recommend always excellent when Mark the chef is working

Lee was fantastic! Pizza was good too!

Great food and great service. Perfect for pre gig food. Good gluten free options.