Pizza Express - Southend-on-Sea in Southend-on-Sea

Very disappointed in the service. Booked a table Friday evening for 7 at 20:00 which was nice and tidy and the young chap showed us to the table, gave us menus was very welcoming and friendly. After that the disappointment started. We was sat at our table for 30 minutes with no offer of drinks or to take our order. A couple that was seated 10 minutes after us got served and had their drinks and was starting to take their food order. At this point we decided to get up and walk out. Clearly our money for 4 adults and 3 children ain't good enough. This was our second visit but won't waste our time with a third visit. The first visit was amazing, great food, service etc. But this second visit has soured our look upon this establishment. Can't review the food this time as we didn't have any, not even a drink. As we left a nice young lady politely said" thank you for coming and have a nice evening" The irony made us laugh.

25/01/25 - Absolutely abysmal service. Put an order in on Deliveroo at 6.30pm still waiting at 9pm now had to cancel. SORT YOUR COMMUNICATION OUT IF YOU CANT FULLFIlL AN ORDER!!!!!!!!!!!!!! NEVER AGAIN!!!!!!!!

Excellent service tonight. NUNO especially who was 5 STARS. Gave us a discount on a side order because the app was playing up. Really nice gentleman and made you feel so welcome and was always asking if we needed anything. Thank you Nuno.

We had Hen serving us and she was amazing, service was quick and way and would definitely return. we got recommended food and it was amazing

amazing service ! we had s lady called Hen as our waitress she was so lovely she helped us with everything we had a lovely chat and yeah amazing thank you Hen ! 🩷

I came here either my son and his family. The food here was really nice.

Always great value and service! We visit fairly regularly and I can’t remember ever having a bad experience here. Hen looked after us on our most recent visit and was fantastic!

Hen was lovely and so accommodating, great experience xx

Hen was super lovely and accommodating to our table! Food was great and service was excellent thank you :-)

Our waitress Hen was great and went above and beyond with our 3 year old daughter. Thank you x

Had an amazing experience at Pizza Express! The food was delicious as always, but the highlight of my visit was the exceptional service. My server Hen went above and beyond to make sure everything was perfect – friendly, attentive, and made us feel so welcome. Highly recommend!

Really nice food, accommodating staff and good wine selection.

Great food. Staff are friendly and welcoming. Always good service.

Emilia was fabulous - patient and funny and kind when we were 3 sheets to the wind after a Christmas celebration. She helped us with our PE account and we enjoyed a free portion of dough balls and a side order which, in our inebriated state, we would never have achieved without her!. She’s a great asset to the team - Happy. Christmas Emilia x

As regulars at pizza express, service was good as always, today we were served by Emilia. Food was good, service was very efficient, great value too

We love Emilia. She is your best asset 😍

Emilia is brilliant as always makes you feel your her only customer x She truly is a lovely waitress lovely food xxx Have been going to this restaurant for years and Emilia has always been fabulous xx

Lovely staff, delicious food and the service is always brilliant!

Hen, was fantastic. She made our experience at the restaurant amazing. She was lively and enthusiastic and very informative with the menu. She made us very welcome and made our visit very enjoyable

They got more delivery drivers waiting than customers in the restaurant 😂 Not a pleasant place at all.

A really lovely meal! Very attentive staff (esp. Amelia) and the food can very quick.

Order never arrived after waiting 2 hours.

Lovely food as always, a special thanks to our waitress Amelia who always makes our visit extra special. Please could we keep the truffle doughballs on the menu all year round as they are amazing..!

11:54 Not Open! In response. I waited at the door, rattled it, it was 100% locked, staff were at the rear of the restaurant ignoring me, checked phone to check opening times, 11:54! Today 27/11/24.

We had a lovely dinner tonight Henal was brilliant very friendly and interacted with the kids. Thank you for being a lovely host. Keep singing :)

Regularly go there when we have to take the car in for a service . Lady who serves us always remembers and recognises me and knows I’m allergic to tomatoes. She’s great , so helpful . Pizza express is my favourite.

Hemel was brilliant! A great credit to Pizza Express!

We had a lovely meal, served by the wonderful Hen. Would visit again!

Delicious food. Henal our server was super helpful and friendly too :) look forward to visiting again soon x

Pizza Express is always our go to when travelling and I've got to say this is my favourite. Had a lovely meal Friday night, fab food and our waiter Robin was really welcoming and knowledgeable, he kept us smiling all night!

Had a wonderful evening on Saturday. Robin was exceptional. Very impressed

Everything was perfect amarican pizza was great doughball starters really good and amazing service from Arnaued great work

Ordered a delivery to arrive at 7pm, order was accepted and the delivery time kept getting put back later and later. Called the restaurant to ask why it was coming an hour late and was told “it’s not their problem”. Food arrived cold, an hour late and shocking customer service.

Brought Mum to Southend-on-sea branch for lunch today at a difficult time. Served by Mary, who was very professional, friendly, and kind. She looked after us tremendously well.

Henal was our very sweet server. Lovely lady who made us feel welcome, informed, and well-attended. Food was excellent as well

Henal was amazing for me and my husband. She is so polite and on the ball she is an asset to your team. The food was amazing one of the nicest pizzas we have had.

We love coming to pizza express. The service is always fantastic and the staff are always so accommodating for our family. The biggest praise for Emilia and Mary who are just the best!

Arrived cold and not very big for almost £14 for 1 pizza.

Hen was fab, food was great, friendly service, drinks came straight away and food didn’t take long, good with the kids. Happy :)

Hen was brilliant, really lovely and helpful xx

The restaurant was fairly busy, sadly my pizza was under cooked, soggy and probably the worst pizza l have ever eaten.

This restaurant used be really good and one of our faves , it would of been quicker to get my food if I'd sat at the table and ordered it through just eats and got it delivered to my table , we waited an hour and half for our pizza as the staff were prioritising there deliveries over there diners , after having to keep asking it finally arrived and then they forgot our side dishes and to top it all the pizza was under cooked and doughy , never again

Great food for my granddaughter 9th birthday

We were late to be seated and in a rush. The manager did a great job at rushing through our order and we still made it to our show. Many thanks.

Hot and tasty pizza. Express service. No complaints. Good value with pizza express rewards.

Great food and good gluten free option changes for dough and pasta :)

Henal was front of house and provided us with a warm and amazing welcome. Throughout our meal, she was attentive, funny, answered all our questions on food allergies, ingredients and wine 🍷 vintages. She's the reason we are giving a 5 star rating! Food was fab and drinks were great! More for kids to do might be an idea!

Hen is AMAZING! So lovely and bubbly :)

Hen was our waitress and she was superb. Food was great 👍🏼

Came to give my grandson a good send off to his new job. Service was very friendly, helpful and accommodating. Thank you Hen, made it very enjoyable and will definitely be back ...

Delicious food and drinks, one of my favourite place to go out with friends and family. Service was excellent, thank you for Ilona.

Had a great meal the other day, what a throw back! Still love Pizza Express after all these years. Our waiter Robin was super lovely. Funny guy, very welcoming. Won't leave it so long before the next visit :)

Superb experience, elevated even more by our welcoming and friendly waiter Robin. After a long drive from London and craving some dough balls and pizza, Robin ensured we were well looked after. 10/10

Superb meal, good value for money. Lovely staff who were very accommodating and found us a table on a busy night. My two little boys had a great time. Thank you!

A lovely meal, friendly atmosphere also. Our Waitress Emilia was always there to help with anything we needed and was very welcoming. What a fantastic employee :) !!

Visited with kids and in-laws. Food was good although a little slow out of the kitchen but I can except that on a Saturday night of Halloween parade. What made it exceptional was the service we received (older bloke with beard), we were kept updated at all times, we had various changes to dishes and all were explained thoroughly and no mistakes made and he just really seemed to care that we were happy and was a good laugh with it. Pretty unusual these days… really made our evening

Really friendly staff! Food was amazing! Will comeback again

Amazing food, can’t go wrong with the garlic dough balls at all as always. The staff are very friendly and accommodating. Only downside I’d have to say is the place hasn’t changed its look on the inside for years and looks a bit worn but still very hygienic.

So good! And the staff were so lovely, especially Mary! Definitely coming back!

We have been Pizza Express Gold members for a while now Southend Pizza Express is the best Pizza Express around by far. The food is always to a very high standard and the service is exceptional! Emilia, Mary, Elona and the rest of the team brilliant. Thank you for always going above and beyond and looking after us. Highly recommended and you won't be disappointed. See you next week ;)

Our waitress Amelia was really lovely, we had a nice laugh together and the food was delicious

Birthday party for kids 7 was lovely, they show kids how to make their pizzas

Emeila was an amazing waitress she was attentive and very helpful, even had a little giggle with us which made the experience ever more better.

pizza was delicious, polenta chips most enjoyable too. would order again happily!

Was on time but only because then delivery time kept changing. Food was absolutely beautiful though xx

if I could give zero stars for delivery then I would. Ordered at 17:40 and didn't receive until 20:00!!! Absolutely atrocious, wasn't even pizza expresses fault but it has put me off ever ordering from again as I wasnt the only person that it affected that night and a family member has experienced this in the past

Food Was Too Spicy And Won't Be Ordering That Again I'll Be Going Somewhere Else Next Time

The best taste in Southend 🙋🏻‍♀️

What a terrible experience. Unfriendly and unhelpful staff. Got our order wrong twice. Would understand if it was busy but with just 6 customers and an hour 20 minutes wait for a pizza. Waitress was very rude and sarcastic when we asked for a pizza box to go for half a 16 inch and she brought over a 4 inch box and told us to cut it up. This seems to me to be a direct result of poor management. I said to my wife after 5 minutes of arrival 'I think the staff here are very unhappy with their jobs. This is down to the manager who should be ashamed! Worst restaurant experience ever!

Great pizza. ran a bit late in delivery. was not clear why pizza was not cut when opened box. prefer to have pizza cut on delivery.

Have to say massively disappointed, one of the worst pizza I have ever purchased. Cold and minimal topping ,

Really delicious food and piping hot 🔥

Worst experience you could have imagined. Had no starter just 2 classic pizzas and waited over an hour. Staff were dodging everyone to avoid giving reasons for delay, and when they did show busied themselves with pointless chores rather than make eye contact or communicate. What added to this fiasco was the horde of Deliveroo drivers standing inside by the door angrily waiting for there delayed orders too. Pizza yes. EXPRESS!!!! Far from it. You need to get your act together guys, learn customer service, and do the bear minimum and cook your pizzas on time

Order Never arrived and no one is getting back to me!

Time kept going up on our order, couldn’t contact anyone, and couldn’t cancel the order because apparently the courier was at the restaurant! I had to go to the restaurant to complain and find out what was going on. They made my order while I waited for 15 minutes, and the courier left and said he would cancel the delivery. Finally got my order 2 hours after our delivery time. I wasn’t offered any compensation, and ive been charged for delivery and a tip for an order I had to pick up myself!

Food cold, absolutely vile and ordered 2 hours and 20 minutes ago. What a waste of money

my order did not arrive but marked as deliveried. I want a full refund. As usual Pizza express and the drivers in southend are useless. seriously what is the point of just eat..... it should be called Just .....

we have waited over 3 hours now and still not received our food, we have no way of cancelling the order and they are not picking up calls, delivery time has moved 15 times and still changing. This is a joke, unacceptable! I want a refund

Placed an order at 3:30. By 4:30 it hadn’t arrived so I called up and asked. I was told the delivery driver picked up my order at 3:53. By 5 o’clock I called multiple times but no one answered. My order arrived at 5:15. The deliver driver told me he didn’t start work until till 4:15. So I was lied to. Luckily the delivery driver was very kind and honest. Shame on your pizza express :)

I had to call the place to find out where our food was as we ordered it and was given a time the time kept going up we waited over an hour for the food and the pizza was tiny and the dough was barely cooked

Order never arrived even though I rang the restaurant 2 hours after ordering and they said the order was sat on the side ready waiting for a driver!

dough balls were awful and arrived 1hr later than expected.

Our food was delivered late ,cold and tasteless. we ordered 2 pizzas crispy potatoes ( which were soggy cold and inedible and some were green) first time ordering pizza express through Just eat, really disappointed.

Delivered nearly 2 hours after ordering. No contact number for customer service. Restaurant didn’t answer or bother to call back. Unable to cancel because no one answered so had to say it wasn’t delivered. Now waiting for someone to get in touch to sort a refund. Poor delivery kid looked terrified when I told him to take the order back because we’d initiated a refund. He’d already said it had been delivered when we weren’t even home! Whole thing was ridiculous

nearly 3 hours late. request full refund as i has already started making other plans. Food arrived stone cold!!! they meed to STOP offering delivery service!!! awful!!!

Order did not arrive at all and you have still charged me! No one answered the phone and no customer support at all! Had to buy pizza from another place! I want my money back!

Lovely restaurant with friendly staff, food always good as you'd expect

Placed the order at 19:20, took over 2 hours to get here with no explanation

I ordered a pizza for my grandson it arrived two and a half hours late . I refused to accept it as my grandson had gone to bed .. I would like a refund please…

We waited nearly 2 hours for our food, each time it kept being pushed further back, phoned the restaurant who said they couldn't do anything as it was a Just Eat problem!

Lovely food, I find it a bit expensive though.

This has some of the best service! Food is always quick and they usually have a few good deals on.

Food was cold, sloppy and illy prepared not to the standard worth the money paid for it!

food WAS COLD and soggy by the time it got to me not happy with the service

on time but the driver spent over 5mins driving round in circles while my dinner was getting cold.

My pizza came and was stone cold. Also all of the toppings had fallen off and it basically just ended up as a tomato pizza. They also sent me a coke that required a bottle opener and I don’t have one so couldn’t even have my coke.

I decided to go to pizza express for my birthday. The food tasted real good better than the pizza at other places. Service by Hen was amazing super kind and accommodating happy to chat. Only problem was that it was a bit loud but can’t help that when it was busy and lots of people there the food took a bit but then again it was busy so can’t blame that I work at a burger joint so I understand when it’s busy can’t get food out quick. Overall was a satisfying experience and would come back if I lived around this end.

Ordered a create your own pizza - waited over an hour and message “delivered” - NOT TO ME! Contacted restaurant and no culpability at all - appalling service

Our main issue here was the general lack of staff. We waited a good five minutes without seeing anyone until someone from the kitchen area gestured to us to sit where we wanted. After waiting again for menus, these were eventually dumped on our table by a passing server without a hint of an acknowledgement. On the plus side, the pizzas were good and by using the app, we had a free portion of doughballs. When we came to pay, we also paid on the app but again this seemed to upset the server who snatched the card machine away without a further word. Needless to say, no gratuity was left. We enjoy the food at Pizza Express but can't say that we'd hurry to visit this one again.

Pleasant evening for my granddaughters 7th birthday. Food is good, service very good and a nice ambience but nobody should be paying £16/17 for a pizza. The price of a pizza should never be more than £10. They are quick and easy to make, and the ingredients are not expensive. Pizza Union in the City of London charge between £6.95 to £8.95, so why are they so expensive here. Value for money is purely the reason for only a 3 star rating.