Based on 271 opinions finded in 1 websites
Based on 271 opinions finded in 1 websites
Nº 546 in 1203 in Northumberland
Opinions
best Premier inn I've stayed in staff were so polite and welcoming room very clean thank you all I was up in alnwick for a funeral and I'm glad I chose Premier inn to stay at perfect to get in to town thank you all
Norman Fiveash . 2025-01-04
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Stayed here for two nights to attend a wedding at Charlton Hall. Fabulous experience - lovely comfortable room, nice breakfast and very helpful staff. Special mention to George who always had a smile and was super helpful.
Tricia Rodgers . 2025-01-03
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I slept well in a comfortable and safe room that provided what I needed at a good price. The hotel looked brand new. Breakfast set me up for the day!!!
A L . 2024-12-27
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Stopped for couple of nights, rooms were spotless,staff were very helpful and the hotel close to town,the food in the restaurant was good and decent value
Ian . 2024-12-20
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Could hear noise from lots of people
Abby . 2024-12-03
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Decent clean, friendly service. Stayed one night whilst away for work and had no issues
Jon Tulloch . 2024-12-02
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NO CHANGING SPACE FOR BABIES IN TOILETS! This is completely unacceptable in a family hotel. I had to change my baby on the floor in the main hotel area. Considering I have a hip issue myself and find it hard to kneel this was really complicated also not hygienic considering that's an eating and relaxing area. This shows lack of inclusivity in many levels. This should get fixed ASAP. Would still want to visit as it's a lovely hotel but this should be fixed ASAP.
Nasim Forootan . 2024-12-02
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For a disabled person these rooms are great. Lots of wet room space for wheelchair access. Easy access beds. Everything in reach. Comfortable spotless clean. First rate
Jonathan Haden . 2024-10-30
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A first introduction to Premier Inn and what an introduction. Very nice, new, tasteful hotel, quietly located at the entrance to Alwick. Not far from the center of this beautiful town and the beautiful castle. We were received in a very friendly and helpful manner by a lady who turned out to be the manager, what a difference from most chain hotels! Perfect rooms, very good bed and blankets, very good shower, slept very well. We went for dinner in the evening: simple good meals: good curry and a proper Beef Ale Pie. Very quiet good good atmosphere in the restaurant and at the bar. Premier Inn has an interesting system for reservations with different prices, please check the website.
Peter De Coster . 2024-10-08
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Great value and very helpful staff, we requested an early check in, and the staff did everything they could to ensure this
Ray walker . 2024-09-03
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Great location, food and friendly staff. Clean and quiet room with working air conditioning. Book in advance and use the meal deal options. Free bus service in Alnwick with the stop right at the hotel. Easy walk to the centre and castle.
Tom Berci . 2024-08-08
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Lovely new hotel. Has a bus that stops outside every 19 minutes past the hour which is free and takes you to local attractions such as alnwick castle/lilidorei. Rooms were fine. Only thing that let's the place down is lack of staff, every night trying to get a reservation for food you are looking at 8 o clock onwards as they only serve around 3 families at once. Obviously not the staffs fault as they were lovely but premier inn clearly needs to look at letting them have more staff on as they were struggling to keep up with demand.
Andrew Smith . 2024-08-07
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Really clean and well presented. Probably one of the better premier inn we have stayed in. The location 2 minutes off the A1 is brilliant and only a 25 minute walk into Alnwick.
Paul Rands . 2024-08-06
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A relatively new Premier Inn at the back of an industrial estate, meaning it has loads of free parking and was also pretty quiet. Well located for the town and castle (10/15 minutes walk) and nice clean rooms. This was a family stay (4 people) and the room was comfortable. A good stay.
Matt Wynes . 2024-08-04
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Noone at the desk, self service doesn't work, restaurant closed at 8.30 🤦♂️For £164 I expect to have a person to greet me, show me to my room and somewhere to get some food. Disappointing as tbe building and rooms are brand new and first class
Gareth Parkinson . 2024-08-02
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So near but so far. This premier inn could have so easily been four or five stars unfortunately a few things got in the way. Firstly although the location is on an industrial estate the hotel itself is well kept and well maintained on the outside. The reception it clean and tidy and employs a self checking in system which wasn't working meaning we had a 10 minute wait to check in. The room on first impressions was clean and tidy but was let down by the fact that the toilet seat was broken, apart from that the room was what you would expect. The biggest let down was the fact that we couldn't get anything to eat due to the restaurant being full booked which is a little difficult to understand with this being a hotel surely they should know how many people they could potentially be catering for. The limited interaction we had with the staff was fine with the young lad behind the bar being the highlight.
Paul Owens . 2024-07-29
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Excellent newish Premier Inn. Rooms and beds are very good. Spotlessly clean. The staff were lovely too. Very helpful and friendly.
Stephen Murphy . 2024-07-17
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The best premier inns we've stayed in so far!! 😃free parking and a stones throw away from the A1 makes it the perfect location, the hotel itself looks very modern and updated, it must have been built very recently. Indoors its very clean and tidy compared to some premier inns, the hotel was obviously short staffed as we had the same two members of staff covering reception, then covering the bar and also covering serving food and taking orders. But they were absolutely great taking time to interact with guests and going that extra mile. Special shout out to Daniel for tip top service. The guy deserves some recognition he really made our stay unforgettable. If your looking for a hotel in Alnwick this is the one for you. Its also very close to the town centre/castle/gardens and almounth beach.
Natasha . 2024-06-06
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Bloody lovely if I can get in book early in advance xxx
Martin Pearson . 2024-06-04
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Clean and comfortable rooms, just what you need for an overnight stay. The staff were not very efficient with 3 people dealing with one person in a noisy environment.
Judy . 2024-05-28
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I stayed here as part of a group of 5 for a golf trip and it was perfect for what we needed. The staff were friendly and helpful from start to finish and the breakfast was great. The location makes it a little tricky to get food in the evening, meaning one of us had to be the designated driver until we got back. This did mean that there was a nice atmosphere in the bar/reception area of the hotel as many groups were enjoying the service at the hotel. There is plenty of free parking outside the hotel that felt secure. The room was spacious, clean and had everything we needed for the one night we stayed.
Tom Greenhalgh . 2024-05-26
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The staff here are amazing, they literally can't do enough for you and every time I or another guest interacted with them they were all smiles and genuine attention to questions or concerns, also not to mention a very accessible location being a stones throw from the A1 but the staff really bring this hotel to the top
Jason Bowman . 2024-05-24
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Typical premier inn, comfortable rooms ,good breakfast, nice staff
pete farrell . 2024-05-24
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Nice place to stay. The staff were very helpful and friendly, couldn't do enough for you. They were short staffed when we were having food but that didn't stop them giving the best service they could. Food got a bit boring we were there for 4 nights. Would stay here again as not to far from town and a nice pub up the road.
claire coltman . 2024-05-04
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Clean, comfy rooms. The staff are very friendly and helpful. Good breakfast with plenty of choice. Easy access for walking or driving into the centre of Alnwick.
Julie Nixina . 2024-05-02
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Premier Inn standards great hotel chain and staff are always great, only downside is rooms are always warm /hot as us no windows to open and thermostat dosent go below 19c. Rooms have everything you need and a great night's sleep
klairabell A . 2024-05-02
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Nice new hotel, so everything was new in the rooms, decent free parking spaces, restaurant was good with decent portions and breakfast too. Located in small industrial estate
Anil Patel . 2024-02-18
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Located on an industrial estate with some pot hole filled access roads BUT one of the best premier inns I've stopped in. The staff were brilliant and the food was amazing, I highly recommend eating in the hotel. Easy access off the A1 and about a 20 minutes walk into Alnwick
Stephen Hodson . 2024-02-04
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Venue 5 star, staff 5 star, food 5 star& dog friendly, hidden away little gem defo to visit next time over this way
219 Opinions
Food mediocre, barman obnoxious and rude!! Arrived around 2pm and asked if it was still possible to have something to eat, we got as answer "well, the menus are still on the table!". We were made to pay for the (flat) pepsi even before he'd filled our glasses. Even though we'd asked for "coke" he gave us pepsi, although when the next customers asked for coke, he told them rather abruptly they could have a can of coke or draft pepsi. When ordering a plate of soup he acted slightly confused and corrected us with, you mean a "bowl" of soup. All in all, a not very pleasant or relaxing experience, barman wasn't trying to be funny, just rude. There were only 2 other tables occupied with couples, one eating, one only with drinks. A place to avoid!!
1910 Opinions
Fantastic place!! The food here is phenomenal weekdays and Sundays are just as fabulous.. have to say the staff also are top notch. Fab, nick francesca and paul are the finest managers and to top the team they have India Holly and pepe on service and on the bar they have Ben rocco and Lewis.. what a fantastic team and warm welcome awaits you.!
99 Opinions
We visited the Black Bull Hotel twice during our stay in Bellingham. We had Sunday lunch and that was nice. They were able to offer gluten free option for one of our party. We also had a table booked for NYE for 8 of us. The food was beautiful again and everyone enjoyed it. Had a great night in there and the staff were spot on!! Thank you for accommodating us.
85 Opinions