Premier Inn Bishop Auckland hotel in County Durham

Extra bed in family room was uncomfortable

Melody went above and beyond welcoming us and made sure out stay was as comfortable as possible

James & the wonderful team of staff I want to say a big heartfelt thankyou. As we have a disabled daughter it takes a lot of planning booking rooms & carers & planning the trip. From the start of our booking James was so helpful with information to help is even calling to say where our room would be located and already on arrival before our date of travel. When we arrived what a lovey welcome all staff amazing we had a fabulous time nothing to much trouble the team of staff truly stand out not just to us but many others to.

Great night stay. Friendly staff & great food next door. Will definitely have to stay here again when in area.

run down and tired, not what I've come to expect from a premier inn. Facilities aren't the best. However, the bed was comfortable all though small. it was fine for one night.

After a fairly recent stay from August 12th to August 15th this year at the Bishop Auckland Premier Inn I am forced to write a scathing review due to the poor quality of the room and lack of response to my complaint put in on August 16th 2024 Firstly staff were first rate. There was nothing too much trouble for them. The room was exceptionally clean when I asked for it to be cleaned whilst at breakfast However, there is phrase that says you can not make a silk purse out of sows ear. Staff were great but they are constantly battling against poor network connectivity, failure on door locking mechanisms and just the overall tiredness of the hotel having been built in 2007 apparently. During my stay even though I was only there for three nights, I had to go, on no less than 6 occasions to get my key card re-programmed or completely replaced. On two occasions the key card worked on the bottom door by the reception but not the hotel room door so I had to get the manageress to let me into my room which each time meant going up two floors to the second floor and walking along the corridor to get to the room. This was extremely poor and as I said, the staff did all they could to sort out the situation however, the hotel is tired and areas need major investment to bring it up to the high standards of Premier Inns that you come to expect. However, this is completely unacceptable to me and added to this the tired state of the bathroom and in the main room, holes evident in the curtains letting beams of light through and holes in the bedding. Also there was a lot patching that had taken place as the bathroom had sealant added around the floor edges on numerous occasions as well as on the bathroom tiling. The bath panel was in a right state and the bin looked like it had been beaten with a hammer. The chrome had come off the bathroom plughole and I thought initially it had been left dirty but this was not the case, it was just worn out. The shower temperature fluctuated and you would set it and it would do its own thing and the water would become unbearably hot. This meant you had to be very careful in using it. In fact I only used it once. August 16th 2024 put in complaint to Premier Inns. I got an acknowledgement same day they had received my complaint but It was not until September 4th 2024 got an email that said they could do nothing as they did not have enough information about my stay, which is weird considering all Premier Inns I am sure would be linked by an internal network and could have found the details of my stay. However, went along with it and sent invoice the same day as receiving the email from them. it is now October 7th no reply. I will keep you posted.

We stayed here the night before our family holiday began in the area and had such a great time. The rooms were very clean and comfortable, and the location was super convenient. The staff were friendly and accommodating, and put the two rooms we required next to each other which was extremely appreciated.

Strong smell of air freshner in our room, possibly hiding the smell of cigarettes. No other rooms available when we asked but staff were helpful and did their best to remove smell. Still waiting for Premier inns to comment.

Hi , nice clean rooms , nice staff , fare prices , good food etc what more could you want, I have stayed and places much more expensive and been very let down . Give them a try you will be pleasantly surprised.

We recently had to change our booking date at the last minute, the receptionist Melodie was fantastic. She arranged everything for us over the phone, even got us a family room with only 4 days notice over the bank holiday. This meant we could extend our holiday in Scotland by the extra days without having to worry about our stop over. All the staff in the hotel and restaurant next door were so friendly and welcoming and I would highly recommend 🤩