Premier Inn Stoke/Trentham Gardens hotel in Stafford

Decent room totally spoiled by continuous noise from the adjacent dual carriageway at the rear of the hotel. The double-glazed main window has a large ventilated head and the secondary glazing is poor. So much for the good night guarantee!

Dear Premiere Inn Management, I am writing to express my extreme dissatisfaction with the service from your company with my booking at the premier in Trentham 19/12/2024. My journey to the hotel was severely disrupted by three consecutive train cancellations. Despite numerous attempts to contact the hotel by phone for over an hour I was unable to reach anyone. This lack of communication left me feeling stranded and extremely anxious about my accommodation. Furthermore, upon checking the hotel website, I discovered that the hotel would be closed after 11:00 PM. This information was not communicated to me during my failed attempts to contact the hotel by phone, causing further distress and uncertainty. The lack of support and communication from your staff during this stressful situation is completely unacceptable. I expect a full explanation and a full refund . I look forward to your prompt response and a resolution to this matter. Sincerely, Nicola Hefetz

A great location to visit Trentham gardens and the estates as well as the shopping village. The staff were friendly and attentive. Comfortable room although the layout is a little odd. The wash basin is not in the bathroom but in the bedroom, which is not ideal. Breakfast was to the usual standard with a variety of options to cater for different dietary requirements. For the size of the hotel, the car park is on the smaller side but we were able to find a space.

Kirsty and Leanne were amazing during my week long stay.

Dont pay for the Premier Plus rooms they back onto a busy dual carriageway, awful!! And their so called money back Guarantee is a con!

Location good,service was really bad waited at reception for ages.Room had a window with a public path outside which i was never told about when booking the room bathroom had a frosted glass door and it also never had a lock. Luckily was only stay 1 night ,Bad experience would not recommend .

Second time we have stayed. The second night of broken sleep caused by drunks. Find somewhere else is my advice

Staff are very friendly, rooms was nice and clean.

Horrendous.....hotel undergoing major renovations July August and September....booked via app and no red flag saying anything about this highlighted to warn people and nothing in emails sent to us...work starts at 8am till 6pm Mon Fri ...and slightly later at weekends....room rates seem to have doubled aswell they are doing floor by floor so doesn't matter where you stay you will be affected by the noise

Comfortable and brilliant access for Trentham

As good as usual for what we needed but old layout in room of sink in room rather than separate in shower and toilet. Otherwise bed as comfortable as usual with other room facilities 👍

Could not find a travel lodge, always cheaper for a similar level of luxury.

Big room, comfy bed, clean tidy hotel!

We only stayed for one night, but everything was perfect. Extremely friendly staff, great location and free parking. Recommended.

I booked for stoke on Trent for tomorrow night and it has printed an invoice for the 6/5/24. Tried getting through to Premier Inn but to no avail. If this is how they treat their customers then I’m stopping using them, and that is quite a lot!!

Bathroom does not have a proper solid door. Its glass with no latch or lock, and lets the light and noise through. Sink in the bathroom - not in the ensuite. Do not stay here if you are with a family - you will not get a good nights sleep. Would suggest its only really fine for single occupancy. No towel rail - and no hooks to hang towels. There was a switch to turn on the towel rail - but it seems it has been removed. They obviously didnt think to replace it with something else. I used the hangers in the end. Wierd. Premier Inn room designers do not need to "re-think" what an ensuite is. Please put the sink in the ensuite, use a normal door, and add somewhere to put towels please. Stick to the basics and if you dont want to - you should really halve the price!!

Great midweek work venue with lots to do when not working as it mainly services the attached Trentham gardens retail visit.

great premier inn fantastic rooms and staff