Premier Inn Whitstable hotel in Canterbury

Spent one night at Premier Inn Whitstable, and it was a great experience. The room was clean and comfortable, offering excellent value for money. What truly made our stay unforgettable, though, was the warm and cheerful welcome we received from the receptionist. After a long day of travel, it wasn’t just a standard check-in—it was a genuinely friendly and welcoming experience filled with positivity. We’ll definitely be back! The location is especially ideal. Situated along the A299, it offers easy access to London, but for us, the quick connection to Canterbury was the highlight. By simply following one road, you can reach the West Gate of the famous medieval city in just ten minutes from the hotel.

Hotel decent enough but they have closed the beefeater, the pub/restaurant is only serving a limited and I mean limited menu to hotel guests only, no draught beers or lagers only an assortment of bottled beers and spirits.....also a bit shocked from the young lady swearing like a trooper in the kitchen at another member of staff (08/10/24) sat waiting for my meal listening to the foul rants, think I'll give this place a miss in the future...I use this hotel a few times a year think I'll give its competitors a trial and hopefully their staff can keep their explicit rants to themselves.....shame really, I think whitbread are ruining the customer experience to appease it's shareholders therefore stress is put on its frontline staff, but still it's no excuse.

The staff were excellent and helpful . Especially the catering staff .

Stayed here as I have in the past. Boy have these places declined to a point of don't go anywhere near. No TV working in the room, staff couldn't care less! No restaurant next door despite all the paperwork saying "enjoy a meal here". Beefeater has been sold off and closed as has the Herne bay location too. Wrote a complaint and got a 49 pound goodwill gesture. Will no longer be using Premier Inn as obviously their good stay promise isn't worth the paper it written on. Just another big chain more interested in money than service to customers! STAY AWAY!!!

Staff were exceptional considering the limited availability of food and drinks. Madison was exceptional. It is shocking the way Premier Inn are being run. I stay in Premier Inns lots of times every year. Mr Whitbread should be ashamed of thr way he is running his business. Carl Daughters.

Great value, ample free parking

This is the best Premier Inn we have stayed in. We stayed here for 4 nights and throughout our visit all the staff on reception were friendly, helpful and polite. Our room was well equipped and clean on arrival and on the days we requested a clean it was spotless. The location was perfect for us not only for Whitstable, great walks and the castle, lovely to walk the gardens and free entry. Also great location to visit Herne Bay, Margate, Ramsgate, and Broadstairs. Thank you to all the staff at Premier Inn Whitstable, we very much appreciated a great service 😀.

Great place, friendly staff, clean rooms.

Typical P Inn. A little dated and noisy rooms facing on to the main road. But comfortable and basic.