Premier Inn York South West hotel in Selby

We've been to this hotel recently and the front desk is friendly and supportive. They had given our Lo's a little treat on Christmas day which made them joyful. Even though it is all you can B fast , Breakfast will be prepared once you ordered in the restaurant along with tea, coffee and juices. Also Room is occupied with tea, coffee, towels, hairdryer and t.v. We had a lovely time in there.

I had an extremely disappointing experience at this hotel. The service was far below acceptable standards. The key card to access my room repeatedly failed, and despite changing it multiple times at the front desk, the issue persisted. This caused significant delays and frustration, as I had to keep going back and forth just to access my own room. The staff seemed unorganized and lacked a sense of urgency in addressing the problem. Instead of offering a proper solution, they gave me vague reassurances that didn’t help the situation. It’s unacceptable for a hotel to make something as basic as entering your room such a hassle. This experience ruined what was supposed to be a relaxing stay. I do not recommend this hotel and would advise others to look for better options where customer service and basic functionality are taken seriously.

Receptionists excellent and a really nice touch putting sweets in room for my 65th birthday but breakfast manager could do with customer training as abrupt when I asked him for orange juice and yoghurt as none on display

Was Charged 135 per night for a bathroom which was covered in black mould and a bedroom which was covered in cobwebs and dust. Bathroom extractor is so noisy that you have to remove the card just to turn it off. If this wasn’t booked via my company. I would never stay here and would recommend it.

Rooms as one expects for a premier in. The bathroom fan screamed, no tea cups, bed lumpy. I stay in lots of premiers and this was not up to the usual standard. Waited 15 mins for a beer, 30 mins to have my breakfast order taken. Food is over cooked.

Staff are friendly and helpful. Room was clean and bed comfy. Paintwork looking a bit tired, could do with a refresh. Opening window which is a bonus. Air con also. What let our stay down was the Thyme Grill restaurant. Not half as good as Beefeaters. Very small portions. Steak was tasteless and anemic. Bought a meal deal but wished we hadn't.

Location is what it is, cheaper because it's not in the centre which is fine. The bed as always was very comfortable, room and hotel was a bit tired. Breakfast, well where do you start, have to book a time to go down, and if you're early you get scolded, ordered a fry up and they couldn't get that correct missed fried eggs, this happened to about 4 or 5 other tables whilst we were there, it's not rocket science it on a tick list l. The elderly waitress was slightly rude and was run of her feet as the only one working. The chef really needs to up his game.

Great place to stay and handy for York centre. Fabulous friendly hospitality and menu, and staff very welcoming. Nothing too much trouble and Sue provided a great home from home atmosphere

This room made me ill and this is the second time I got sick here Absolutely filthy dusty dirty rooms dust and stains all over the room my asthma never flares up but in this room I had to look to see why I was coughing and found thick dust literally everywhere on the curtains on all light shades loads of cobwebs and dust and massive red stain on carpet The dust is really bad The air con air vents are full of dust and there was spiders all over both rooms I stayed in I couldn’t breathe at all and there was visibly dust flowing in the room and mould on walls doors and curtains This place has been reported by me to health and safety executive and head office so let’s see if they actually do anything Staff here are what I call fake nice to you All the doors slam worst of all the hallway doors slam and if your unlucky enough to be next to one this will keep you awake all night which is bad for people like me who need the sleep to be alert safely for work next day Parking is tiny spaces and always full The floor boards creek and you can hear people talking and coughing This literally is the worst place I have ever stayed I wish I could afford to sue them

Great service, with a great team. Food was good and environment relaxed... Easy access to main road but nice and quiet. Alix L sorted the minor wrinkles with a smile and efficiency.

Staff very helpful. Beautiful and clean rooms. Look forward to staying there again. Best hotel I've ever stayed in

I recommend it being close to York.

A very decent hotel. Short on food supplies the evening we stayed. Great location as a base before visiting York.

This is a great hotel. The staff are lovely. Rooms clean and tidy. Food is lovely. I have stayed here 5 times now and never had a problem.

An extremely well run Premier Inn. Staff were friendly and helpful. The room was very well presented. The on-site restaurant was notable in that it's not the usual Beefeater. The evening G menu was modest but offers something for everyone. Allergies are well catered for. Breakfast was excellent. The full English was cooked to order, everything else is available for you to help yourself. Good range of options. Overall,, this might be the best Premier Inn we've stayed at. Very well placed for visiting York too, just 15 minutes from the nearest park and ride too. Surprisingly quiet given the location too.

Good location for events in York.

Fantastic hotel great staff restaurant attached garage McDonald's and Costa on doorstep easy reach of York centre 👌