Puccino's in Salford

We had used pizza parlour on and off quite a lot over 4 years or so,food used to be good and reasonable, the last time we had a delivery was over 5 months ago and won't be ordering again from here, the guy who answers the phone is surly, rude and abrupt. The last takeaway we had was absolutely disgusting, the toppings looked liked they were thrown on cheap tasteless toppings,the pizza dough was too thick and soggy,if I've had a burger the bun is soggy and falls to bits obviously cheap .the fries always turn up either limp or overcooked. I'm only posting this on account of a friend who has had similar issues. I feel sorry for the 2 delivery guys who are always chatty polite and friendly.

Good shop nothing amazing nothing bad though either, good atmosphere staff are loud it fits the chicken shop vibe. Solid chicken shop food not much more too say

Worst experience I had yesterday. I come to this subway occasionally, never had any problems issue with anyone. But on this faithful day, the stars were not aligned with me. I came in to order my usual breakfast which is 6 inch Italian Hearty bread with 2 pouched eggs. A young lady was attending to me. She asked what salads do you want in your sandwich? I answered onions, sweet corn, lettuce and green peppers. Straight away she said “you are only allowed 3 choices of salad for breakfast” Now let’s give some context to this issue. I have never been told that ever before and I have been going there for years occasionally for breakfast. I simply told her that’s a bit outrageous as I have never been told that salads were limited for breakfast. She still adamantly insisted that the salads were limited to 3 for breakfast. So in order not to continue with the back and forth, I offered to pay extra just to have my red peppers included in my sandwich.. she declined and said “who even adds lettuce and green peppers in their sandwich ” ..I was shocked when I heard that come out of her mouth. I felt insulted and that was so rude of her to say that to a customer, I was so annoyed. The were other staff in the building controlling the other store, they came to ask what the issue was? I explained to them and the first thing I heard was you have to listen to her. I felt that they didn’t come to listen and resolve but to escalate the issue. So basically they asked me to leave the premises because I was furiated with their behaviour. This is shared incompetence within all the staff present yesterday as they saw and heard everything that happened yesterday..My Question here is where is the employees discretion in this situation to use common sense? I am now aware of the breakfast rules about only 3 salads. But was that information relayed properly? I would say No. I am always against the slogan “ Customer is always right” because I am aware that some customers abuse power and feed off entitlement. But in this case I just wished the employee used “Common sense “ and discretion to de escalate the issue.. even when the customer offered to pay extra. What difference would it make adding 2 or 3 slices of red pepper. I felt really disrespected and that really changed my mood for the day . BAD BAD EXPERIENCE! The worst is no parking! I have managed to endure that for a long time but yesterday was the last straw for me. Both female staffs handled the situation unprofessionally. I WOULD AVOID THIS PLACE AT ALL COST!

Apparently a bottled drink and a cookie are not part of the meal deal.. Had a steak melt Cookie and bottled drink (Robinsons) charged £10.04 . Asked the server about the £9.79 advertised and got told the bottle drink is 30p extra . I didn’t do well in maths at school but this is a rip off .

Good customer service and great taste especially spicy chicken fillet.. loved it